Jake was a pleasure to work with and did a great job with my problem. He quickly assessed the…read moreproblem and didn't charge me for the initial service trip as it was easy to assess. I would highly recommend Jake and Orange County Pool Service for your needs.

The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.

I recently hired ACE Pool Repair & Remodel for a pool heater installation at my home in Santa Ana,…read moreand I couldn't be happier with the experience. Alec and his team were professional, knowledgeable, and managed the entire project extremely well from start to finish. They took the time to review my equipment setup, answer questions about the gas line and heater options, and made sure everything was installed correctly. The team installed a new Jandy JXiQ 400K BTU pool heater and also addressed wiring and electrical-related issues during the project. The workmanship was clean, organized, and professional. Communication throughout the process was excellent, and the installation was completed efficiently. It's hard to find contractors who are responsive, honest, and take pride in their work, but ACE Pool Repair & Remodel delivered on all fronts. I would absolutely recommend Alec and his team to anyone looking for pool heater installation, pool equipment upgrades, or pool repair services in Santa Ana and Orange County. Thank you again for a great job!

ACE Pool Repair handled my filter replacement quickly and professionally. Cash, the technician, was…read morevery knowledgeable and quick in his job and was very clean in his work and work area. Paid very close attention to detail throughout the process. Was given a very reasonable quote for the filter replacement and quality of work. Would definitely use them again for any future projects.

Jack was recommended by another pool maintenance person who doesn't do above ground pools. He was…read moreable to diagnose and repair my problem in less than an hour. It's hard to believe it, but the problem was a bad fuse, that just happened to go out when I replaced my water. Very happy with the service and communication. Definitely one of the best service experiences I've ever had.

Prompt. Professional. Honest. On time. Good communication. All great things you want from any…read moreprofessional coming to your home. I had 2 other pool guys tell me I needed a new pump and I was resigned to the fact hut Jack came and saw the breaker was tripped and fixed it. He probably could have sold me a new pump but he did the right thing and honestly customer for life. Thanks!

They were so responsive and helpful in fixing my pool pump issue. Seriously went above and beyond…read moreto assist me and were so patient too. Not to mention very fair pricing. Highly recommend using them.

We've had this pool service for the past 3 years, and we couldn't be happier. John is amazing. He…read moreknows everything about pools and always provides top-notch service. He and his team kept our pool consistently clean and well-maintained. They are professional, always on time and very skilled. Whenever we had a problem or question, John replied quickly and was always there to help. Thank you for your great service over the years. We really appreciate it!

We just moved, so dont have the pool anymore, but the dad and son team did a great job servicing…read moreour pool for the last 5 years.. Easy to work with, and they do minor repairs on the equipment as well. Would highly recommend them.

Carlos and Jorge are the best pool guys I have had . My pool was green from winds blowing dirt and…read morenot taken care of . The pool is blue again . Thank you for the amazing job you both did.

We needed to get our pool replastered so we reached out to a few pool companies and Pool Effects…read morewere the most thorough in explaining the process and their recommendations on what needed to be done. They gave us lots of options to replace our coping and upgrade to pebble tec/tile but we were on a tight budget and they understood this. There wasn't any pressure to from them to consider the more luxury options. We ended up wanting to go with whatever needed to get done and added on their startup service. I went to the showroom to pick out tile for the waterline and they had so many options to choose from. We decided to go with the pebble tec (because of the longevity aspect) the day before they were going to plaster and they were so accommodating. Once the work started, they finished the project very quickly. Working with Fred and Eddie throughout the whole process was such a pleasant experience. I would recommend them to anyone who needs pool related work done. I cannot wait to enjoy our new pool thanks to Pool Effects!

It was a pleasure to meet with Fred! He was one of the nicest pool vendors that I've met…read more Eddie and Fred were both easy to work with and met our expectations. Their team are efficient and clean up after themselves. Their prices are fair and my family are happy to be enjoying our working, updated pool/spa. Thank you to the team at Pool Effects!

Very nice guy! Helped my mom out in a crisis with her pool, very knowledgeable and very helpful,…read morewould recommend 10/10

My review is a bit mixed…read more Gil began servicing my pool in September 2019, and I continued with his service until March 2026. For most of that time, I was very happy. We had great conversations and built a good rapport, especially during the pandemic when I was working remotely and would often see him while he was servicing the pool. Unfortunately, over the last year or so, I began noticing a decline in the quality of service. Once I returned to the office and was no longer regularly observing the pool maintenance, several issues started to become apparent. I believe Gil may have hired additional help as his business grew, and the level of attention to my pool seemed to suffer as a result. Over the last several months, I noticed my pool's condition gradually deteriorating. My spa stopped working, the electrical panel door was frequently left open, the filter pump lid was occasionally loose and leaking water, and my pool cleaner sat in the same location for weeks without moving. I eventually discovered a broken Jandy valve that appeared to have been damaged for quite some time. What concerned me most was that I was never informed about any of these issues. I also found several bottles of algae-treatment chemicals discarded in a bucket in my yard. While this alone doesn't prove anything improper, it did raise concerns about whether chemical treatments were being used to mask underlying maintenance issues rather than addressing them (maybe another leading indicator to the increased annual service due to rising chemical costs). To be fair, I provided a full month's notice before ending service as a courtesy after nearly seven years as a customer. However, during that final month I began noticing algae spores developing in the pool, which further raised concerns about whether the pool was still being serviced consistently during the last couple of weeks. While the occasional price increases were noticeable, in all honesty, that wasn't my primary concern. My expectation is that routine maintenance includes identifying and communicating equipment problems before they become larger issues. In the final months, it felt more like a quick stop to remove a few leaves, throw in some chemicals, and move on, rather than the comprehensive pool service I had received for many years. I appreciate the good years of service and the personal relationship we developed, which is why this review is mixed rather than entirely negative. However, the decline in maintenance quality, lack of communication regarding equipment issues, and concerns about the consistency of service over the last few months ultimately led me to cancel after nearly seven years.

I hired Jay a couple of months ago. And hes bee phenomenal! Hes fixed my pump issues, and my water…read morefall wasnt working. He found the problem right away! I would recommend him to anyone that has a pool!.

Great service. Jay was quick to respond and replace my filter. I would definitely recommend !read more

Paul has been servicing my pool for the last two months and he's done a wonderful job! I am so…read moreimpressed by his work and his honesty. My pool was turning green from not being serviced for a month due to the property being recently bought and Paul quoted me an honest price to clean it and restore it whereas others were quoting me 2-3x the rate. After that i knew I could trust Paul. He also took additional steps to ensure the pool stayed clean and would send me updates via texts and pictures of the pools condition. Honestly if you're looking for a pool guy, look no further.

Paul really knows his pool business. He brought our pool from a deep green to a deep blue in just…read moreweeks. Great service at competitive prices. Thanks Paul

My review is long overdue for William and his company, he was the first contractor I've had with…read morehome warranty that actually knew what he was doing and didn't try to low ball me or come up with an excuse to upsell me on more things I didn't need with my pool pump. I have home warranty for a while, and not going to lie, they don't always send the best contractor to your home. William was the 2nd contractor I had come to my home to repair my pool pump. The first one First American sent refused to do the service unless I removed a wall so they could have better access. The wall itself is only 4ft tall and hid the pool pump and filter. They were trying to get out of the service by denying my pool pump, it wasn't until i called my home warranty and after many calls they agreed i needed a 2nd opinion. William was the 2nd opinion and man I wish i had gotten him first. William was straight up honest and had no issues getting around the wall the other company wanted me to remove. In fact, once he confirmed the pool motor was bad and submitted it to home warranty. He followed up with me and 4 days later my pool pump was fixed and i was up and running again. I appreciated William being straightforward with me and getting back to me in a timely manner. Definitely give him a try.

The reviews below all point to a consistent theme. William from Master Care does not even provide…read morethe homeowners the courtesy of discussing his findings and did not respond to multiple texts/calls/messages. Further his report on the "issue" for my pool pump was the pump was run dry---DUH this is a consequence of the underlying issue which is the pump failing to prime due to a vacuum leak. His erroneous report resulted in my claim being denied. It's really unfortunate that this is another dodgy pool care company making money off taking in home warranty claim $$ without being honest and spending the time to actually fix the problem. DO NOT RECOMMEND!