We've had a great experience with Level Up Pool Service. They come out weekly and always leave the…read morepool looking clean and well taken care of. Everything feels consistent and reliable, which is hard to find. The team is also really easy to communicate with. Emma is quick to respond and always keeps us in the loop if anything comes up. It's been a smooth, low-stress experience overall, and we're really happy with the service.

Excellent service and communication. Our pool has never been cleaner! If only I had known about…read morethem years ago. Great work at a fair price.

Highly Recommend - TC Saved the Day! Today (Saturday) I…read morechecked my swim spa chemicals and discovered the water level had dropped by about a third. I immediately started calling the Bay Area spa companies that Grok recommended. Only TC picked up the phone. He calmly walked me through troubleshooting over the phone, helped me identify the issue, and guided me step-by-step until we stopped the leak. I was honestly shocked and so grateful that he took the time to help me on a weekend without even being on-site yet. I can't thank him enough. This level of genuine customer service is rare. From now on, TC and his company will be my only call for any swim spa service.

I had a couple of not so great pool service from other providers based in Burlingame and came…read moreacross Peninsula pools. TC and his son were great at addressing our pool problems. Our pool guy, Martin, is the one who comes in weekly and does a great job. If you're around and have questions, he's happy to answer/show you.

I sent George Flanigan a request for quote and service of my 2023 Sundance Cameo 880 series Spa…read moreafter I looked over his website and saw what a great job he did at listing all his spa services and the associated charges. I had a hell of a time with both mildew or mold growth in my spa where I did a complete change of water and a deep cleaning along with a chemical cleaning of the jets just two months ago. Yet I was still getting brown flecks that were coming out the Jets and floating around my spa and I had really lost my patience with it. George contacted me back the same day via email with some very useful information and said he could make it out the next day to look things over and come up with a game plan. He said it sounded like it would be a two-day service where he would have to drain the spa and use a commercial jet cleaner one day and let the spa sit overnight, then refill it and super shock the spa the next day before refilling it and balancing all the chemicals. The knowledge he imparted to me about water chemistry that first day was beyond anything I had ever heard before and there were a few different reasons why I was dealing with the issues that I had. He mentioned there were no guarantees this would take care of the problem but he had handled spas worse than mine before and been able to solve their issues. I have been a spa owner for over 30 years but this new spa has been a real challenge and obviously my chemical balancing wasn't preventing the growth in the spa. Two days later my water is crystal clear and my chemical levels are all completely within safety levels. It's refreshing to find someone in their field of expertise who knows what needs to be done and communicates it flawlessly then executes on the plan with stellar results! I was so impressed with his timeliness and service, I decided to hire him for weekly maintenance on my spa so I wouldn't have to worry about whether I was balancing the chemicals correctly anymore or not. I wouldn't hesitate to recommend Alumni Pool Service for any kind of pool or spa servicing based on my experience with them!

We've had a pool since 1980 and in all those years, no company has ever matched the level of…read moreservice, professionalism, and consistency that George and Alumni Pool Service deliver. George has been taking care of our pool since August 1, 2012, and from day one he has been reliable, knowledgeable, and incredibly detail-oriented. He doesn't just "service the pool"--he makes sure it is always clean, sparkling, and perfectly maintained year-round. He's proactive about spotting potential issues before they become problems, and he explains everything in a clear, honest way. What sets Alumni Pool Service apart is George's pride in his work. You can tell he genuinely cares about his customers and treats every pool as if it were his own. After having tried other services in the Bay Area over the years, I can confidently say Alumni Pool Service is the Best in the Bay Area! If you're looking for a pool service that is dependable, trustworthy, and delivers top-quality results every time with great value, look no further. Thank you, George, for over a decade of outstanding service!!!

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

I can't speak highly enough of Creative Energy and the service they've provided. We purchased a…read moreswimspa from them, but due to contractor difficulties on our end, things went sideways - the spa ended up sitting on top of a concrete pad rather than being sunk into a pit as intended. Once we sorted out a new contractor, Creative Energy -- and in particular Alex (their delivery chief) - rolled up their sleeves and figured out how to move the spa off the pad while we dug the pit, then came back and moved it in once it was ready. None of this was their problem to solve. But it was clear they weren't comfortable leaving a customer in a difficult situation they hadn't caused, and they went well beyond what anyone could reasonably expect to help put things right. That kind of service is rare, and it's exactly why I'd recommend them without hesitation."

We went to 4-5 different hot tub stores across the Bay Area before ultimately deciding to purchase…read morehere, and Chris was the reason why. Not only are the products themselves incredibly high quality, but the experience felt completely different from everyone else we spoke with. Chris took the time to really understand our situation with young kids, how we planned to use the spa, our space constraints, safety concerns, and overall what would realistically work best for our family. At no point did it feel pushy or salesy. It felt consultative and thoughtful. Even after installation, Chris came by personally and spent over an hour walking us through maintenance, water care, setup, and best practices. That level of service and care is rare. Couldn't recommend them more highly.

We have been using this company for several years. They are above and beyond the BEST pool company…read morein the area! You would think after years of service that the level of customer service would decline, but not with this company... Every year is better than the last! They also have great resources for companies that might provide services in areas that they cannot. Such a wonderful team! Thank you Peninsula Chemical Company for the great service you provide!

In the market for new pool service company since Fall 2022, and in the interim, pool equipment…read morestopped working so that we had algae and so much debris on the bottom of the pool, we started referring to the pool as "the swamp". Very happy to report that Yeltsin responded to our cries for help! and not only cleaned up the swamp, but upgraded/updated our filtration system such that our pool looks better than it ever has. I am so impressed with Yelstin's professionalism, expertise, transparency and patience in explaining everything to us, and answering our many, many questions. Very appreciative of the excellent customer service provided so far! Highly recommend Peninsula Chemical Company, and, Yeltsin!

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.

I've been a loyal Sundance Spa owner since 1999, but my recent experience with a new 2023 model and…read moreParadise Valley Spas has been a massive disappointment. I had the choice between Sundance and Hot Springs, and I chose Sundance based on history. That was a mistake. Recently, the spa's electrical panel failed, which triggered a surge that blew out my dedicated 220 circuits. Despite this being a clear equipment failure on a nearly new spa, both Sundance and Paradise Valley Spas refused to cover the $250 electrical repair bill. For a company to lose a 25-year customer over a nominal $250 fee--after their product caused the damage--is shortsighted and shows a total lack of support for their customers. Buyer Beware: If you are looking for a spa, I would strongly caution you to think twice before buying a Sundance from Paradise Valley Spas. Their "support" ends the moment they cash your check.

Chris is amazing - was very knowledgeable and helpful with our pool pipes which were leaking…read moreunderground. His team replaced all our underground pipes and redid the cement flooring all at a reasonable price. He was readily available and patient with all my questions. Would highly recommend.

The owner Chris and Lisa are such sweet couple, and they do pool right!…read moreThey have been in business for decades, previously as an architect working on Hillsborough properties design and construction, I only trusted them as the are knowledgeable, fair in business, top notch in quality and services. Solar heated pool? LED? Remote tablet control? They got anything and everything! Now as a realtor selling properties, I also love hiring them as pool inspection whenever I need one. They are detail oriented and know what they are doing. Plus they are such a super warm hearted couple that you would LOVE working with! I would give 10 stars if I could. Thanks for everything Lisa and Chris!!!

I cannot be happier with Pure Aqua's service on my hot tub. I called Tony and made an appointment…read morefor the next day. Frankly, because of so many contractors who never show up, I only half expected them to show. But they did, within the time frame specified. The technician, Mike, diagnosed the problem within seconds, and fixed it right away. I was nervous letting him leave before the tub was refilled and tested, but he seemed so sure that was the problem that I let him take off rather than paying to wait. Sure enough, this morning, the tub is completely fixed! I'm a very happy client. Thank you!

They were amazing and so friendly I definitely recommend…read morethem because they rescheduled me with no problem since the project that we were working on it wasn't ready for them but at the end everything was perfect Thanks Tony!

Angel was right on time. He showed up at exactly 11 AM. I received an email stating all of the…read moreitems he would accomplish each week. His weekly price per visit is very affordable. Angel is very personable and listened to my questions and concerns. Looking forward to having Angel keep my pool in tip top condition. Most of all, I am very pleased with the quality of his work. Lelana

We have been using Atlantis for a couple of months and are thrilled with the service we get. We…read morehave a pool surrounded by trees that sometimes drop leaves and debris in the pool, so it's always been a delicate balancing act of watching the chlorine levels, cleaning the pump out etc. As the owner is also a long time pool installer, he is very familiar with every aspect of the pool and system, and when to check/modify/adapt. Plus he's just a really good guy. We appreciate their service and HIGHLY recommend for any pool service.