We are in our second year of our pool and we love it. We have also gotten fantastic continuous…read moreassistance from Greg and his team to open and close the pool and troubleshoot with me as a first time pool owner. Very pleased with our purchase.

Update: Danny reached out only after this review was posted and did send someone to fix the leak…read more Please see the attached messages from Danny telling me he'd "see me in court" after I didn't respond within 30 minutes. Today, a year and a half later, Greg from Ambassador Pools called and texted me asking me to remove my review. No thanks, Greg.

Contacted Mark in early February to install a used pool we bought. He was very accommodating,…read moreanswered all my questions and was very transparent about expectations. Scheduling was tough due to rain and wind and us having a broken part or two but Mark did his best to get us on the schedule once our new parts arrived and got our job done in a timely manner. I would recommend Mark to my friends, he was kind, patient with me and very professional. Thank you Bill too who works for Mark and did the install for us.

I can't say enough about John and his Company A-1 Quality Install. always in contact. came and put…read moremy pool liner in. Here on time Did a terrific job and went above and beyond going to pool store to find hoses for the filter. Cleaned up every bit of the mess. I highly recommend this Company. Thank you, my liner looks great.

Jon was excellent !!!! He was the only installer that could get me in by July 4th for an 18x33…read moreoval. Him and his crew came Sunday prepped and did the install and were finished by 5pm. His work was perfect and the pool came out great which had to be fit around an existing deck. His price was more than fair and beat every other installer I called . I would highly recommend a-1quality installs.

I submitted the below and never received a response…read more Here is a bullet point list of our recent experience with your staff in Norfolk MA. Service was completed to replace the salt cell. System didn't work. It was obvious it had never been tested. Christopher recommended another path that required additional service/parts - VERY expensive solution. My husband replaced a dollar fuse, and the system worked. We had a separate service request. The work done was not what was originally discussed (much less this time) The invoice arrived 20% higher than what was communicated via text, with NO detail (just flat fee) We asked for the invoice detail We received an invoice with two lines (service and parts) The parts did not reflect the parts used. It totaled $165 and had generic parts, some of which were not even used. The service hours did not reflect the time invested. Christopher stated he would agree to revising the invoice to reflect what he had listed originally in the text to my husband, as a "favor". He would not revise the estimate to reflect the actual work done or parts use. I stated that I simply wanted to pay for the job completed - parts and labor. I have all of this in writing via text. And, we tried to give him many opportunities to correct the invoice without any negative assumptions. In the end, we will pay our invoice. I just know, as a small business owner, your reputation is very important. If customers don't have confidence in the integrity of the work being done, it definitely limits the success of the brand.

Where do I start, so Matt Colace has closed my pool for 2 years now, maybe three. I have owned it…read morefor 14 years, and only time my pool was green is when Matt closed it. I asked about it and got some made up reason. So, I dealt with it, allot of work, allot of chemicals and money. But this past year, unlike the last 14 years, Matt did not put my pool cover on correctly and the cover tore. Need to lace cable thru some heavy vinyl straps to attach to a wall, he did it other years, not this year. Again he said he didn't have to do it, but did it last year. I open the pool. In addition the pool was lowered several feet, he said he did not do that either, although I know he left and was trying to do several pools at once. He could have just did the right thing and paid to have the cover sewed together. I thought this was bad, as he was quite combative with me. So when I opened the pool, the chlorinator did not work, I knew salt very low because I added three feet of water. But then I looked down and saw a cut wire going to the salt cell, I have pictures, and thought wow this next level. Was it out of just anger, or is this how he gets repeat business? So when my wife and son were splicing the wire together, my son looks on the ground and see a two inch piece of that wire on the ground that was obviously cut out. I have the wire and pictures. This has gotten out of hand, I gave him a chance to fix this spring, wouldn't call me just text. So now also my liner is pulled down in two separate locations, due to the pool being lowered too far. The initial problem of the green pool is probably because he does not put enough chlorine in it to close, same as the reason why he was rushing around between pools. He had asked me if I wanted to pay "cash" so to make little more money for himself he used less chemicals, rushed around draining my pool too much, and did not take the time to put cover on correctly. I assume the cash only option was for his pocket and to avoid paying franchise fees and taxes. Less chemicals means more profit, I put 6 gallons of chlorine in and took 10 days to clear it up. So that's about it, love to hear from you guys. Judging by his temper on such a small matter as sewing the cover, please inform me before you talk to him on this as an unscheduled visit to my house from him in a rage would not surprise me. Thankyou ( Sent to Pool Pals no response) Maybe it is me did not see how to attach pics

I initially contacted Mark while shopping around for above-ground pool installation and was…read moreimpressed by how quickly he responded and answered all my questions. He came out for a quote and seemed professional at first. But on installation day, I was surprised to learn he had subcontracted the job to someone else, a contractor who was rude, unprofessional, and canceled because of light morning rain, even though the forecast cleared up by 9 a.m. Mark agreed with their decision and told me to call someone named Carlos, who could "get me in ASAP." I was confused why was I calling anyone else when I had hired him to do the job? We took time out of work to be home and based on the forecast for that day I found it ridiculous! I get if there is going to be chances of heavy rain then obviously a pool install should be cancelled but it was literally dry the ENTIRE DAY after 9 am and the ground was hardly wet where I live! When I questioned it, Mark told me he doesn't make money on the installs and just passes the work off to other contractors. He said he had "no time for me." I was never told the job would be subcontracted, even though the permit was pulled under his company's name. In the end, I can't recommend him due to the lack of honesty and professionalism. Fortunately, the second crew (despite bad reviews) showed up as promised, worked through the extreme heat, and did a great job!

Amazing company owner knew his stuff. He came and looked at my property line to see what size pool…read morewould fit adequately with my backyard. Him and his team installed the pool quickly without any issues. There was no hidden fees. The price was exactly what we had discussed. And we are in love with our back yard.

Pool n Play saved our pool. This winter was hard on our pool. Our neighbors had damage to their…read morepool and referred me to Pool n Play. I called the store and left a message. Chris responded right away. He was extremely sensitive to our situation and made it as painless as could be. He took down our information and helped us out in our claim. He even spoke with our insurance company to hopefully help speed up the claim process. We have been pool owners for 20 years and in that time we have not had the best luck with pool stores. However after our experience with Pool n Play has been the most pleasant experience. We recommend Pool n Play to everyone. Thanks Chris.

Very helpful offered to come out and look before buying. We can't wait for our new pool.read more

I love Coastal Pools. I have been using them for years for chemicals, repairs and various things…read more The people there are all so nice and helpful.

My husband who can do anything after a year working on our pool, we called several companies,…read moreneeded it fixed by July 2nd . COASTAL POOL SUPPLY IS THE ONLY ONE WHO RETURNED OUR CALL and CAME OUT WITIN A FEW DAYS AND ARE THE ONLY COMPANY YOU WILL EVER NEED...they don't leave until the problem is done. They were absolutely the best, the owner brought a third guy and stayed and worked as well, we will never go back to Leslie's. Leslie's does not stand behind what they sell (big expensive items) . Please support this family owned company, they also have jumpy things and a bunch of nice boys cleaning and operating them. The whole company is the best! Wish we had a better picture, we have some things we have to clean up and paint. When yes when I win the lottery guess whose on my list...definitely of course this company!

Jason and his team are hands down the best. We met with many companies and the day we met with…read moreJason we were going to use him. He's extremely knowledgeable, honest, and fair. He was transparent about the cost from day one, no hidden surprises. The installation process was so smooth and very quick. Our pool was installed in just a few days. Jason has been available for any questions that has come up along the way. We are so happy with everything and have loved our first summer with our new pool! Cannot recommend aqua med enough!

Pool installation was good, a few hitches along the way but Jason always responds to every…read morequestion. Always shows up to help with issues and is knowledgeable of his product.