First off, I have no problem with someone taking a lunch break if they are alone. I chose to wait…read more A person emerged from the back after 5 minutes and pointed at the sign. I told him, "I know - I'm wondering when the 45 minutes is up," and he said, "I just put it up. " to which I responded, "Well how is anyone supposed to know that? You should put down what time you'll be back open. His response, "in 45 minutes." I'm done going here. This summer when it comes to my water tests, accuracy has been an issue. I have no confidence as the employees do not seem knowledgeable at all. Taking business elsewhere.

Leslie's Hanover was great 10 years ago. It is not even close to satisfactory today. Poorly…read morestaffed (not the store employees' fault.) Erratically stocked. Phone and water testing systems are down a lot. Operating hours are not reliable. Too bad, I was glad when I found them but they have been on a downward skid for multiple years and I don't see that they have any interest in improving.

I've actually waited some time to write this, I am so angry and disgusted. One star is too nice for…read morethis place. My elderly parents have, unfortunately, been 30 year customers for care of their in ground pool. Over the years it has become harder for them to do the physical openings and closings, so in addition to maintenance, they added opening and closing to the services from Aqua Jet. This proved to be a huge mistake. Our family spent significant money on the pool in the last two years, including a new pump and a heater. I hired a close friend general contractor to advise us and do the install, no problem, except of course for Steve who, when he discovered this seemed more focused on who did the job and why we didn't use him as a vendor. Boy am i glad we dodged that bullet. Last fall Aqua Jet came to close the pool and took apart the filter as usual. At the time we mentioned removing the diving board and were told this would be no problem, and it was agreed verbally that it would be done at the spring opening. Well, spring rolled around and Aqua Jet showed up to open the pool, but the workers said they knew nothing about the removal of the diving board. My father ended up contacting and subsequently arguing with Steve, who had "no recollection" of any such conversation. Finally they did it, it took all of 10 minutes. Then things got worse. There was a problem with the filter, and the pool was continuously getting a fine black grit in it. We had water tested, the pumps recalibrated, nothing fixed it. Finally it was determined that during the fall filter disassemble a piece had been damaged. My father brought it over to speak to Steve about how to move forward. Instead of being willing to work with a customer of 30 YEARS, Steve told my 84 yr old father it was his fault, that he (my father) had broken it somehow, that it was an electrical problem (not true) and that we were too much trouble as customers and he didn't want our business. He even went so far as to yell and CURSE at my elderly father in his store! Steve you should be ashamed of yourself treating ANYONE this way, let alone a long time customer and senior citizen. My parents contacted Shore Pools & Services Inc and they were as pleasant as could be, responsive and helpful, COURTEOUS!!! Just check out all their 5 star reviews compared to Aqua jet's numerous 1 star reviews. Unless you like being a 30 yr customer and being abused and denigrated, take your business elsewhere.

This is a great company! Steve, the owner, is a great guy and is always super helpful. I've been…read morea customer for the past 20 years and have never had a problem with Aqua Jet. Their pool service and products are excellent and their prices are reasonable. My family and I highly recommend Aqua Jet!!!

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Jon was excellent !!!! He was the only installer that could get me in by July 4th for an 18x33…read moreoval. Him and his crew came Sunday prepped and did the install and were finished by 5pm. His work was perfect and the pool came out great which had to be fit around an existing deck. His price was more than fair and beat every other installer I called . I would highly recommend a-1quality installs.

Jon is a very deceitful contractor, takes the customers money, makes excuses not to finish a job…read morewhen the original contract was signed over two years ago. Took my materials that I paid for over 17,000 to so call buy what was needed to remodel my cement pool. Broke into my shed, didn't wait to have me open it with a key, and left his so called laborers on my property, which most of the time were on their phones ... never communicated with me ... I went outside numerous times during the couple of hours they were there, and Jon never returned or touched base with me before taking all of the materials that were mine and paid for and became quite verbal and unprofessional through texts messages, instead of being a true businessman by responding by phone not texts. I've filed a complaint with the BBB and the AG s office for fraud and theft of deception which is a criminal offense. Don't be taken advantage of, Jon stole a lot of my retirement money and life insurance money I received due to the unexpected death of my husband ... disgraceful.... hopefully Karma bites you in the ass pal.