Great experience with Clint. I called about a new salt system and less than 24 hours later he was…read moreat my house installing it. Very personable, honest, and helpful.

Amazing!! My pool heat pump had a leak and other sleazy pool techs said I need a brand new heater…read moreeven though it was only 3 years old! Or others wanted $200 to just come out starting price even though I sent video. I was getting very worried. Luckily another pool guy who couldn't fix the issue recommended I check for a Hayward technician. So I saw them on the Hayward website! The owner Clinton answers and I sent a video of the issue and he gave me a quote immediately! That shows they are not bluffing and are highly experienced. Then he sent a tech Niko out today who is very knowledgeable and fixed my issue immediately, also gave me some more pool tips. I highly recommend! This is the pool company of my dreams! No BS and no price scrounging. In my 5 years owning a pool one of the best companies I worked with in terms of price, honesty and professionalism and timeliness.

We first consulted Pro Tech for a suspected leak in the return line of our in-ground swimming pool…read moreand after thorough inspection found a defective main valve in our DE filter and repaired it. Well trained competent technicians and knowledgable office staff who give advice of dealing with the problem before sending a service person. Pro Tech is an oasis in the desert of incompetent pool repair companies on the north shore of Long Island. However, they require that they keep the credit card number of their customers on file, a policy that originally gave us pause, but it turns out that they are very trustworthy and good at communicating clearly what their charges are. Also, rather than giving you a precise time they will come, they give you a range of dates (4-5) that they will visit and then a day before they specify a two or three hour range of possibilities. Prices at the high end of market. We've found however, that they are well worth the extra cost.

From the owner: At Pro Tech Pools you will find a knowledgeable and caring support staff. Complimented by a…read moreprofessionally trained and certified service team, Pro Tech maintains a AAA Rating with the Long Island BBB and is affiliated with the APSP. At Pro Tech Pools we look forward to the opportunity to demonstrate our commitment to you and invite you to direct any inquires to our staff who are dedicated to delivering unsurpassed service with personalized attention to detail.

I have a few problems with them. On June 7th, they opened my pool and encountered major plumbing…read moreissues with the pump. We received two estimates from them and chose the more expensive option to fix all the problems they identified, but they never completed the repairs. Overall, our experience with the company has been very disappointing. I posted a review on their website on 6/14, and they replied saying they did what they could because we mentioned our tight finances. That's not true; we had two estimates from them and agreed to do the job. They also deleted my review. Very disappointing. I will not recommend this company to anyone.

A number of things.. ethics being the first. Quoting a bill…read morefor ghost parts to boost the cost to use material for other projects ? Not ok. Not providing a breakdown of the quote, hiding discrepancies? Not ok. Being hateful and rude when called out to view the paper work they are hiding ? No ok.. Do not allow Scott to blindly lead you on.. question the bill and materials as well as seeing them .. fair warning to those that don't .

They are amazing!!! They come when they saw they are coming. Very professional and friendly.read more

We were given there contact info through Angis list and made an appointment for the to give us an…read moreestimate. They didnt show and I called and was told they were in a meeting and would come the next day. They showed up and promised and estimate later that day.No word-i called the next day and they promised they would get back to me right away--no call, no word.They do not answer my calls and i have left many messages--super unprofessional and not trustworthy--DO NOT USE THEM

This was our first time, in many years, using a company to close our pool. My husband has done it…read morefor many years. I hired CSI to give him a break. Joke was on me. When we came home we noticed that the cover( tarp) was not put on properly. It was put on in the wrong direction, so it was short on two sides. The cover was never going to survive the winter. We called Robin. She said she would send them back to take a look, but she could not give us a definite day and time. My husband asked them to call him an hour before they were coming back so he could be here to show them our concerns. About a week later we called Robin to see when they would be back and she tells me that they had already been back to adjust the cover. She said they didn't have time to call my husband. This past weekend we had friends come and help us turn the cover to the proper position. While doing that we found garbage in the pool from the chemicals they had put in. I guess it was easier to throw them in the pool. I have called Robin twice since we did the job ourselves and she will not pick up or return my calls. DO NOT USE THIS COMPANY. They took our money, but did not do the job properly!!!

My wife worked with Robin to schedule a pool closing for $388 for a 14x28 free form pregnant…read morekidney. Robin goes ahead and orders a cover that's "exactly 14x28" and calls me and says the men can't cover the pool bc the size your wife gave was wrong. So being fair, I asked her what size she was told and she said a 14x28 preg kidney and I responded that my wife was correct so how is this our fault. She stated the men are saying we need a tarp that's 30x50, they can come back the next day but the cost would be another $300. Obviously, very frustrated bc it's very late in the season, I questioned her why SHE ordered the wrong cover and she continued to blame my wife and say she put it into the computer and this is what was ordered...haha blame the computer and my life and not own your mistake. Mind you, she was stuttering over her own words bc she's a flat out liar. Common sense would tell you if your pool is 14x28, you would need a tarp larger to go over the pool's edges so you can put the water bags on them. On top of that the water level was not brought down below the gizmos. When I called dunrite pools they told me the lines would crack if it didn't go 2-3 inches below them. I called her back and she said ughh the guys are out until tonight I'll call you back tomorrow and she never did. Haven't heard back from her since 10/19. The fact that she couldn't own her mistake and is unresponsive she is getting 1 star. I ended up having to buy the tarp from Amazon, and had to close the pool myself. I was still charged for the blow out, chemicals, and water bags totaling me 258 for an unfinished job. She also sends 2 guys that you wouldn't feel comfortable in your property. Oh yeah and they walked off the job. Fun times

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

Great pool water testing. They will only sell you the chemicals you need. They don't look to rip…read moreyou off.

They built a beautiful pool for us - which is why they get two stars. The measure of a company is…read morehow they follow up and take care of their obligations. Be forewarned - customer service is non-existant. Also, they commit to completing the certification with the town - but years later I came to find out they didn't do that either. They secured a builders permit, but the last step in the process for a CO is a final inspection - they never took care of that. What would have cost $100 at the time winds up costing over $1000 when you find out it wasn't done and you need to take care of it before selling your house. Be very careful before selecting these guys!