Possibly the worst customer service I have ever had. I purchased a home with an existing pool by…read moreBill. When I called to get it opened the office said they would come out early in the week, on Friday they called and said he can come out the next day. He showed and took the cover off and hooked up the pipes and said he would cone back in a few days. 4 weeks later I still haven't seen him, after calling and setting up appointments he always no shows. One Saturday he said I was the first stop and at 1pm I called and he said he is busy and can not make it. Today 3 July 2014 his office called and said he would be here at 3:30 and did not show. I strongly recommend you do not hire them for anything. Unless you like poor customer service and waiting for nothing.

Worst Business I have ever worked with. Numerous missed appointments, no call no shows. Still…read morewaiting on them to show up for a repair that we scheduled back in June, will not return phone calls. Has no problem sending out the bill on time, but literally refuses to show up. Our pool opened a month late due to 3 missed appoints with no phone calls. When the pool was opened, things were left all over the deck area, and not put away which is part of what the charges entail that the area will be cleaned up. Bill should be shut down, its the most horrible business I have ever been to in my life, and that says a lot. Total GARBAGE.

The Pool Guys have been servicing my pool for several years now…read more They are dependable and knowledgeable. I bought the robot cleaner from them on their recommendation and its working fine.

Been ghosted several times by this business. Tried to get someone to service our pool but this…read morebusiness initially didn't return my calls. When I stopped in I was told they were busy but I'd be "put on a list". Well it must have been a blacklist because for 3 months it was radio silence. I stopped in again and was told the owner would call me the next day. No call. When I then called the business, I was told the owner would come to my house either Thursday or Friday of that week. Wouldn't commit to a time or a specific day, which didn't matter anyway as they blew me off altogether: no-call, no-show. I don't normally chase down people who clearly don't want my business, but the person who replaced our septic system recommended this place and I appreciated the referral. But the Pool Guy have had enough chances and I've moved on.

Staff is always helpful and answers all my questions. Got a replacement pool this year and…read morecommunication was consistent and installation was on time and efficient. Highly recommend

Very poor communication, when it happened at all. Told we were 12th on the list for install, then…read more14th, then 7th...and a week or two later...still 7th. Women we spoke to was extremely rude and claimed she was doing the best she can, but never apologizing for poor communication or customer service. Pool installer also rude and criticized us for electrical being done before the pool was installed...after we were told to get it installed first. Pool is finally in and it's great, but wish our experience was better.

Still waiting for Jeff Davis, the owner of Riverline Pool Service to contact me as to why he…read moredropped me as a customer. This is just another example of the poor customer service and the total lack of courtesy from Riverline. Poor to no customer service, much higher prices, ill trained technicians, that is what to expect from this company.

DO NOT USE THIS COMPANY! RUN!!! These people are the…read moreabsolute worst. I had used them to open and close my pool for several seasons and each year the quality of their service deteriorated but I wanted to keep giving them the benefit of the doubt. But this year they hit rock bottom. They were scheduled to open the pool on June 23rd-- pretty late in the season but I was okay with it. They arrived on 6/23, took the cover off... and left. Didn't put the extremely heavy cover (it takes at least two guys to lift it; I cannot do it on my own) in the bin where it always goes, just dumped it in front and left (see photo.) Far worse: they did NOTHING else. Did not clean the pool, test the water, ZILCH. I began frantically calling them to see when they'd be back and got NO answer. It went straight to voicemail every time and every email I sent went unanswered; never a reply. Finally I came home to work the first week of July to see the water-- which had become a murky green swamp as I frantically begged them to come back-- was now a cloudier color, as if shock had been added, but still a filthy mess (see next photo.) Went and looked and someone had come and dropped chlorine pellets into the skimmer baskets-- but hadn't even emptied the actual baskets which were JAMMED with debris and therefore no chemicals could even begin to circulate. Why would anyone working in the pool industry not empty dirty skimmer baskets as their very first step? But that's far from the worst part. I walked over to the pool equipment to see if maybe at least the filter chamber had been cleared and not only had it not been cleared-- water was shooting out of the filter valve that was now cracked and from a hose that was split. These guys had shown up and not only did nothing-- they made things WORSE. You can imagine the number of phone calls and emails that ensued. I was literally BEGGING them to please get back to me. It was now July 10th-- I had no pool for the entirety of the Fourth of July Weekend and literally no one would ever, EVER get back to me. This is a company I used for years and I couldn't even receive the courtesy of a return phone call? I couldn't even get an email? This is completely unprofessional to say the least but also, honestly, just grossly negligent and incompetent. In the end, a different company saved the day and it cost me THREE THOUSAND DOLLARS between the deep cleaning and equipment repair (new valve, new hose, labor, etc.) to fix the mess Riverline created. These guys are to be avoided AT ALL COSTS-- or else, trust me, it will cost you. I am now about to pursue them in small claims court to recoup the $$$ I am out, that's how mad I am (and I've never sued anyone in my life.) The thing is: if your company is having issues (staffing, scheduling, etc.) how hard is it to just call someone back and say "We're really sorry but we're swamped and we're down a guy and can't make this happen"?? HOW HARD IS THAT? These jerks are rude, and they're wrong. Don't use them, you will absolutely regret it, sooner rather than later.

Poolscape built our pool years ago and the heater is broken more often than it works and the SPA…read morehas NEVER worked. We have called repeatedly and the spa continues to not function. The heater fails a few days after they "repair" it. After this huge investment, all we want is a pool that functions but Poolscape can't get it right.

From the owner: Poolscape Pools specializes in designing and building custom pools and spas with unique features…read moresuch as automation, stone work, spillover-spas, and fountains. We enjoy working closely with each client to help realize your vision. Our goal is to exceed your expectations in building your backyard paradise.

We recently had our pool liner replaced by Coty Pools and I couldn't be happier with the results…read more Every single person from their company from owner to crew was extremely professional and skilled. I highly recommend this company to anyone who needs pool liner replacement or renovation.

I contracted with COTY pools for a liner replacement not only did they answer my phone call. They…read morewere out the next day providing a fair quote and multiple selections and ideas. Installation day they showed up on time. Installation was professional and fast. They did a fantastic job. I highly recommend COTY pools.

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Top notch business!! Another local business recommended…read morehere, (which I never knew existed), for some hard to find lawn sprinkler parts, Super quick and knowledgeable staff. I described to the counter person the parts I needed, and within minutes he returned with every item. And I received some valuable advice as well, Super courteous, helpful, and knowledgeable staff and reasonable prices as well. I recommend GPM for all pool and sprinkler supplies!!!

Ray and Jay are great! I bought my big green egg from GPM years ago and have been back to them…read moretwice for warranty items and purchasing BGE accessories. They are incredibly knowledgeable, responsive, and really friendly. Ray is so nice that when I told him I couldn't get to the store before closing, he offered to meet me on my way home from work and gave me the parts after hours. You really can't beat that service!

My wife and I were trying to figure out what is the single best thing we have bought; in terms of…read moreusage, reliability, and cost, since we got married in 1994. The answer is our hot tub, so I am glad to write this review from a position of expertise. On November 3, 2012, we bought a Vista Hot Tub from Scarritt Spas and I thought it would be like an exercise bicycle...get used couple of times the first months and then everyone would gradually lose interest. The opposite has been the truth. I'll bet this tub has been used 150 days a year, every year, since it was installed, at a utility cost of pennies per day. I never thought I would use it...but it is wonderful for achy joints, sore muscles and for just rehabilitating after a hard day's work or a long bike ride. The kids use it almost every night when they are home from college or visiting. There is nothing better than hot-tubbing, with a hat on, during a snow storm. The colder the better. In the summer, the Vista has a low-power setting so the heater does not waste energy, and the kids turn the spa down to a more refreshing 85 degrees. We have had to have it serviced exactly one time, and that was when the heat pump was acting up and Scarritt came out and replaced it for free; two days after we called. In terms of maintenance; I have replaced the filters one time and I had to order a new cover after I inadvertently went all the way through it while pushing snow off. The chemicals are inexpensive; they do not even run $100.00/year. I thought I was going to have to be a chemist to keep the tub balanced but one of the greatest free services Scarritt provides is the ability to bring in a water sample and they print out a sheet of specific instructions of what to add to the tub. I don't have to do that often, it's usually a teaspoon here or a tablespoon there, but it gives me great peace of mind knowing it is well balanced. I can't wait for the grandchildren to be old enough to enjoy it, I am sure it will still be every bit as dependable at that point.

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone