My wife and I were trying to figure out what is the single best thing we have bought; in terms of usage, reliability, and cost, since we got married in 1994. The answer is our hot tub, so I am glad to write this review from a position of expertise. On November 3, 2012, we bought a Vista Hot Tub from Scarritt Spas and I thought it would be like an exercise bicycle...get used couple of times the first months and then everyone would gradually lose interest. The opposite has been the truth. I'll bet this tub has been used 150 days a year, every year, since it was installed, at a utility cost of pennies per day. I never thought I would use it...but it is wonderful for achy joints, sore muscles and for just rehabilitating after a hard day's work or a long bike ride. The kids use it almost every night when they are home from college or visiting. There is nothing better than hot-tubbing, with a hat on, during a snow storm. The colder the better. In the summer, the Vista has a low-power setting so the heater does not waste energy, and the kids turn the spa down to a more refreshing 85 degrees. We have had to have it serviced exactly one time, and that was when the heat pump was acting up and Scarritt came out and replaced it for free; two days after we called. In terms of maintenance; I have replaced the filters one time and I had to order a new cover after I inadvertently went all the way through it while pushing snow off. The chemicals are inexpensive; they do not even run $100.00/year. I thought I was going to have to be a chemist to keep the tub balanced but one of the greatest free services Scarritt provides is the ability to bring in a water sample and they print out a sheet of specific instructions of what to add to the tub. I don't have to do that often, it's usually a teaspoon here or a tablespoon there, but it gives me great peace of mind knowing it is well balanced. I can't wait for the grandchildren to be old enough to enjoy it, I am sure it will still be every bit as dependable at that point. read more

First rate service- always Pleasure to deal with- makes owning a spa a pleasure Happy to reccomend them to anyone read more

Colby and the entire Scarritt company were fantastic. We were struggling for over a month trying to get our hot tub repaired by another pool and spa service company in the area. After three visits from the other service technician, we still did not have a working spa. Scarritt sent Colby to us within a day of our calling them. Colby came on the coldest day of the year and spent 2 hrs repairing our outdoor spa. He got it completely fixed and working in one visit. I cannot say enough good things about Scarritt or Colby. read more

This is a terrible area of the state to buy a hot tub in - a lot of dealers drag their feet on delivery and flat out don't return your phone calls for repairs. So far we've experienced the purchasing with Scarritt's, and it went very smoothly. A hot tub was selected with a very patient salesman, a date of delivery was established, and even though it was snowing, lo, two installers came with the tub and had it in quickly and efficiently. read more

Scarritt Spas & Pools - Hot Tub & Pool Near Me - Bristol, Connecticut

Jake is a great addition to Scarritt's crew. He did a fabulous job yesterday with our tub.!Thanks

I originally bought my hot tub from Scarritt several years ago and the installation and product were perfect. I've used them several times since then and they are always professional and courteous. Their service technicians are prompt and efficient. They take the time to explain what they are doing and always take a water sample which I appreciate. When I originally was looking for a hot tub I looked at a lot of different businesses and my only concern was that I lived a good distance away from Scarritt. In retrospect I'm glad I made the decision to go with Scarritt Spas & Pools! read more

Dave and his crew are fantastic. I stopped in this morning to get my water tested and mentioned to Dave that one of the jets didn't seem to be working correctly. Colby called at 6pm Asking if he could stop by. He fixed the problem in the dark and freezing cold. Talk about fast and professional service. The best! read more

I've been working with Scarritt for the past 3 years for pool services. Always helpful, professional and do great work. Highly recommended. read more

I thought this feedback should be shared. We have been longtime customers of Scarritt's over 20 years. We dealt with the original owner Jim and then for the past 10 years or so their son Dave who took over the business. We bought our hot tub from them, pool and spa chemicals had many service calls, and most recently we hired them for a pool lining replacement. We chose Scarritt's to do our pool liner installation because we already had a relationship, and we wanted a company that would stand behind their work, installation and overall quality of the job. We received several quotes and even though Scarritt's was the most expensive, we still chose them. We wanted a company with longevity. Approximately 2 years after the installation of the liner, the liner started to come out of the area where it goes into the coping (in the deep end of the pool). We called them for a service call. Eventually after a few months (they were not timely), they came out to fix it. We thought this should have been covered under warranty, however it was not. They charged us for it indicating that the work was only warranted for a year. They also indicated that this can occur and sometimes happens. I don't know why this would occur as it was brand new and I wouldn't expect it to with a new installation. Our prior/existing pool liner was in place for over 20+ years with no issues, we replaced it because of fading and because it was getting old. We are not happy with the outcome, even though they eventually fixed it and for the charge associated to the repair. We thought the repair should have been covered under warranty. In the future we will no longer be doing business with Scarritt's as there is no need to pay a premium for a product if the company will not stand behind it. We can go to anyone and pay to get a job done and then fixed after the fact. Brad & Catherine Chhabra read more

I bought our spa at Scarritt spa and pools 10 years ago. We have had a few minor repairs but it's still like brand new!! Scarritt is responsive, safe, dependable and, mostly importantly, reasonably priced. I would highly recommend Scarit Spas for a new tube and definitely for servicing. An overall outstanding experience! read more

Colby Clark came yesterday to provide service for our Aria hot tub and to install a hand rail to help us step into the tub. He was OUTSTANDING in every sense of the word. He not only did all the technical work smoothly, professionally, and competently, he was patient and clear in explaining all the many nuances of using our hot tub since we had not done well in the year since Scarritt did an excellent job of installing it. Despite our poor performance in tub maintenance, the Aria was actually in great shape and Toby ensured it would be improved and have sufficient supplies and knowledge to keep it going. He even provided his direct number in case we had questions and assured us that Scarritt will always be there for us. Way to go Colby and good on you, David Scarritt, for finding and keeping such a fabulous employee! He commented on how David makes Scarriitt a great place to work and thrive. read more

I purchased a hot tub from Scarritt in 2010 and had pleasant experiences with Scarritt and their service crew over the past 7 years. In the spring of 2017 I contacted Scarritt for service as my hot tub had gone through a brutal winter and I wanted their advice as to whether or not it was worth repairing. A technician never came to my house. In The Spring of 2018, I received a call from the owner (who has always been reasonable and pleasant to deal with) apologizing for not getting a technician out to check out the problem. At this point I explained to David that we were selling our house and I really wanted someone to take a look at the tub and give an honest opinion if it were worth fixing, he understood. Never at any point during this conversation did David state, " we will have to charge you 183.99 to come out for service." Had David stated that or made me aware of this charge I would have said no thank you. Fast forward a week, a technician arrives and checks out the tub for 5-7 minutes. He informs me of the damage and the approximate cost to fix said damage 1600-2000 dollars. I politely inform him that it was more than we were willing to invest since we were in the midst of selling our home. Again, at no point am I made aware of a 183.99 "service charge" that I would not have authorized. As a side note, the tech was polite and knowledgeable. A few weeks pass and I get an invoice for 183.99. I am shocked and I immediately call to speak to the owner who is not available. I explain my situation to the woman who took the call, she is understanding and sympathetic. I never receive a call back from the owner, instead I get a revised invoice for 90.00 about 6 weeks later. My frustration lies in the lack of communication. Again had I been made aware of the charge up front I would have declined the service, which is the legal responsibility of the contractor per CT state. b) It shall be an unfair or deceptive trade practice, in violation of this chapter, for any service contractor to fail to disclose to a prospective customer, at the time the prospective customer makes initial contact by any means with the service contractor, that a service call made by the service contractor to the home or business of the prospective customer will require the payment by the prospective customer to the service contractor of separate and distinct fees for the following, if such is the case: (1) Service charge, and (2) labor charge. I felt the need to post and share my experience to alert other consumers that they should be informed by contractors at initial contact of any and all charges and authorization by the consumer is required. Social media seems to be our only recourse. read more

This is a very corrupt business! Stay away! They will overcharge and nickel and dime you! I bought a hot tub from them and now I'm stuck!

I would not recommend this company to install or repair any hot tub ever again to anybody we have been a long term customer of theirs And They have recently been very un receptive to our concerns and needs and a employee of theirs Just ran are well dry due to filling our hot tub after explicit instructions not to I hope this review saves someone else aggravation I wish I never got involved with this company! read more

overpriced and horrible billing process Took them two months to cash a check read more

If I could give 0 stars I would. Do not call them for service. They replaced a bunch of parts on my hot tub that I did not need. When I called them out on it, they came and took back the unnecessary parts but said that I still owed them for the labor cost for installing and removing the unnecessary parts. I talked to the owner about the labor cost and caught him in two separate lies that he was trying to sell me on. Do yourself a favor and call someone else. This company does NOT put the customer first. Also, it seems as if they try to take advantage of those who aren't knowledgeable about hot tubs. read more

Poor Customer Service / Return Policy - BEWARE!!! My wife and I recently bought a spa from Scarritt. It was for my wife's use to help ease her arthritic pain. She also had two back surgeries in the past year. Immediately after getting the spa hooked up (she used it once), we learned that she should not be using the spa due to another serious and chronic medical condition of her lymphatic system that had just been diagnosed. I contacted Scarritt immediately by email and by phone stating that I wished to return the hot tub. I stated I realized that Scarritt had spent time and labor to deliver the hot tub, plus that I had had the electrical subpanel that came with the spa installed, so I was not looking for a full refund - just a fair price on the return. The first person I spoke with gave me the impression that it wouldn't be a problem, but said that they didn't have the authority to finalize anything. The second person I spoke with (higher up in the chain of command) stated that the owner would have to make any decisions. I was told that they would speak with him and that he would get back to me. He didn't. I called several more times over the next two weeks and even went to the store once. Finally, two weeks after I initially contacted them about wanting to return the spa, the owner called me. I felt his tone was condescending and arrogant. He stated that they had a return policy, but that it "usually" was just if someone was upgrading to a newer spa. After we spoke for a few minutes he stated that he would "have to think about it" and get back to me in a few days. Again, he didn't. After two attempts to call him, I was finally able to reach him. He stated that he was not "in the habit" of accepting returns on spas and therefore he couldn't help me. I noted that Scarritt does deal in used spas and he said that was correct, but that these were trade-ins. Their website also mentions that they sell "demos." Still, I offered to sell mine back at a price that was 20% less ($2000) than I had paid for it just three weeks prior. Seeing that Scarritt had already made a profit from the original sale, and that they could then make another profit by selling this almost new spa, it seemed like a good business decision and a fair offer for them. It was declined. So beware. Scarritt has a fluid return policy (no pun intended) that really isn't a return policy. Scarritt also does not seem interested in customer loyalty (we had bought our pool from them several years ago). I would no longer recommend this business to anyone for anything. read more

First they delivered a used, dented, stained, hot tub when we purchased and paid for a new one. Made them leave and get the right tub we purchased. They delivered the new one, but some of the side panels were damaged. 4 months later we come home to our back yard patio trashed with plastic, shards of sharp wood, plastic, and sharp screws. The stairs to it were removed. None of the panels were fixed, but more were broken (see pictures). It looked like a sabotage... But no, a pool and spa company did this damage and didn't even warn us they were coming. You would think an owner to a company of work like this would be apologetic but he said there's "two sides to every story" and "we don't make the panels". Did I mention ever since they "worked" on it the lights in the tub dont work?? Save your time, money, and frustration. Go somewhere else. read more

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I had a problem with my hot tub leaking from a water line behind the moto massage. I called Scarrit's and the next day a service man came to my house and within an hour and one half found the leak and had it fixed. He also fixed the moto massage jet that had stopped working. The repairman explained what he had found broken and kept me informed of how he would fix the problem. He cleaned up all the foam insulation that had to be removed to gain access to the leaking pvc line and left no mess for me to clean up. After waiting a week to make sure that nothing was leaking they returned and replaced the foam insulation and left the spa back in the condition it was before the repair. Good job Steve. read more

Very pleased. I thought Scarritt's only serviced and sold spas, so I was very happy to discover that they also provide pool services. My in-ground pool's vinyl liner needed replacement and David and his crew did a fantastic job. They even went above and beyond what I expected. The store staff was also great. BTW, the price was very good too -- slightly better than what I was quoted from a couple of pool companies. I don't give out 5 stars very often, but in this case I believe it was warranted. Thanks. read more

I was very impressed with the service that Scarritt offered. I purchased a spa from them in October and really enjoy it. They are very knowledgeable and always willing to help. Their advice and service has been outstanding. I would highly recommend them read more

Brought my pool robot to them. Took months to figure out what was wrong. Then sold me the wrong control box for my pool robot. Stay far away from them. read more

Excellent local business with friendly knowledgeable staff. They were very transparent through the entire purchasing process. Delivery was quick and the men cleaned up everything before they left. Everyone who I have dealt with have been friendly and eager to help. I would definitely recommend them to anyone looking to purchase a spa pool or sauna. read more

When we were looking for our forever home back in 2013 and settled on a house with an ingrown pool we wanted to make sure that the pool didn't have any problems so we decided to include that as part of the inspection. Someone suggested contacting Scarritts and the owner Dave came out, was extremely knowledgeable and even warned us of some potential issues that we may encounter down the road. Since then we have had nothing but great service from them. We have always purchased our chemicals from them and after the initial opening I am happy to report that our pool is ALWAYS crystal clear for the entire summer. A couple years ago we were planning an end of the year pool party for our daughter and our sand filter broke during the pool opening; spitting sand into the pool. Even though they were in the middle of their extremely busy season Sue must have heard the panic in my voice because Dave showed up personally to replace the blades in the filter himself at close to 8' o'clock at night. I have always made it a habit to support local business but working with the staff at Scarritts makes it easy. Sue and Dave have always been fantastic. read more

I bought a new hot tub from Scarritt's in December of 2011, It was delivered with a large number of scratches, which took 2 weeks and 5 phone calls to get repaired. Now 10 months later, the tub has stopped working completely. The tub has been broken for 2 weeks, and despite 7 calls and repeated promises that 'someone will be out', the tub is still broken. Avoid this place. read more