I almost didn't go here because of the other reviews. Of the three pool places we've tried in the…read morearea, they were most knowledgeable, professional and helpful.

I understand there is a shortage in chlorine tabs due to covid and a fire that caused a factory…read morethat makes them go down. But considering other places aren't charging that much of an increase. This place has increased the cost to buy by 300%. On top of that as soon as you walk out the store chemicals are not returnable even if unopened. Try and find things you need elsewhere as they will take advantage of you .

Staff is always helpful and answers all my questions. Got a replacement pool this year and…read morecommunication was consistent and installation was on time and efficient. Highly recommend

Very poor communication, when it happened at all. Told we were 12th on the list for install, then…read more14th, then 7th...and a week or two later...still 7th. Women we spoke to was extremely rude and claimed she was doing the best she can, but never apologizing for poor communication or customer service. Pool installer also rude and criticized us for electrical being done before the pool was installed...after we were told to get it installed first. Pool is finally in and it's great, but wish our experience was better.

Still waiting for Jeff Davis, the owner of Riverline Pool Service to contact me as to why he…read moredropped me as a customer. This is just another example of the poor customer service and the total lack of courtesy from Riverline. Poor to no customer service, much higher prices, ill trained technicians, that is what to expect from this company.

DO NOT USE THIS COMPANY! RUN!!! These people are the…read moreabsolute worst. I had used them to open and close my pool for several seasons and each year the quality of their service deteriorated but I wanted to keep giving them the benefit of the doubt. But this year they hit rock bottom. They were scheduled to open the pool on June 23rd-- pretty late in the season but I was okay with it. They arrived on 6/23, took the cover off... and left. Didn't put the extremely heavy cover (it takes at least two guys to lift it; I cannot do it on my own) in the bin where it always goes, just dumped it in front and left (see photo.) Far worse: they did NOTHING else. Did not clean the pool, test the water, ZILCH. I began frantically calling them to see when they'd be back and got NO answer. It went straight to voicemail every time and every email I sent went unanswered; never a reply. Finally I came home to work the first week of July to see the water-- which had become a murky green swamp as I frantically begged them to come back-- was now a cloudier color, as if shock had been added, but still a filthy mess (see next photo.) Went and looked and someone had come and dropped chlorine pellets into the skimmer baskets-- but hadn't even emptied the actual baskets which were JAMMED with debris and therefore no chemicals could even begin to circulate. Why would anyone working in the pool industry not empty dirty skimmer baskets as their very first step? But that's far from the worst part. I walked over to the pool equipment to see if maybe at least the filter chamber had been cleared and not only had it not been cleared-- water was shooting out of the filter valve that was now cracked and from a hose that was split. These guys had shown up and not only did nothing-- they made things WORSE. You can imagine the number of phone calls and emails that ensued. I was literally BEGGING them to please get back to me. It was now July 10th-- I had no pool for the entirety of the Fourth of July Weekend and literally no one would ever, EVER get back to me. This is a company I used for years and I couldn't even receive the courtesy of a return phone call? I couldn't even get an email? This is completely unprofessional to say the least but also, honestly, just grossly negligent and incompetent. In the end, a different company saved the day and it cost me THREE THOUSAND DOLLARS between the deep cleaning and equipment repair (new valve, new hose, labor, etc.) to fix the mess Riverline created. These guys are to be avoided AT ALL COSTS-- or else, trust me, it will cost you. I am now about to pursue them in small claims court to recoup the $$$ I am out, that's how mad I am (and I've never sued anyone in my life.) The thing is: if your company is having issues (staffing, scheduling, etc.) how hard is it to just call someone back and say "We're really sorry but we're swamped and we're down a guy and can't make this happen"?? HOW HARD IS THAT? These jerks are rude, and they're wrong. Don't use them, you will absolutely regret it, sooner rather than later.

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Top notch business!! Another local business recommended…read morehere, (which I never knew existed), for some hard to find lawn sprinkler parts, Super quick and knowledgeable staff. I described to the counter person the parts I needed, and within minutes he returned with every item. And I received some valuable advice as well, Super courteous, helpful, and knowledgeable staff and reasonable prices as well. I recommend GPM for all pool and sprinkler supplies!!!

Ray and Jay are great! I bought my big green egg from GPM years ago and have been back to them…read moretwice for warranty items and purchasing BGE accessories. They are incredibly knowledgeable, responsive, and really friendly. Ray is so nice that when I told him I couldn't get to the store before closing, he offered to meet me on my way home from work and gave me the parts after hours. You really can't beat that service!

Niagara has always given the service they promised!! The water quality was crystal clear.. They are…read moreeasy to deal with and scheduling couldn't have been easy!! They deserve an A+ rating!! Thank you!! Diane K.

I was in a bind, prior company called and cancelled last minute due to truck breaking down. Niagara…read moresaved the day, made the call, got the quote and set the appointment all within 5 minutes. Great customer service from Don. Highly recommend.

We recently had our pool liner replaced by Coty Pools and I couldn't be happier with the results…read more Every single person from their company from owner to crew was extremely professional and skilled. I highly recommend this company to anyone who needs pool liner replacement or renovation.

I contracted with COTY pools for a liner replacement not only did they answer my phone call. They…read morewere out the next day providing a fair quote and multiple selections and ideas. Installation day they showed up on time. Installation was professional and fast. They did a fantastic job. I highly recommend COTY pools.

First and only time shopping was pre Christmas. Got amazing gifts (mostly books), and some…read morehousehold things like bathmats. Loved this store. Will return!!

The rudest, most unprofessional group of people I've had the misfortune of dealing with, not to…read moremention how dirty the place is.