Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me…read moreconsistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great.

Scheduled a one time cleaning immediately. The service was excellent and seamless. Would have loved…read moreto hire for regular maintenance but they were booked.

I have been a client of Excel for many years. While they…read moreare good at equipment repair and replacement, the weekly maintenance is bad. When they clean the filter, rather than have the debris go into a portion of the yard that will not damage anything (there is an open dirt space 2 feet away) they clean on the pea gravel pathway into the yard which is also a dog run. Every 4 weeks I clean up and remove debris and add new pea gravel. I finally complained and the response was a big so what. I can't imagine anyone would want that debris dumped on the pathway to the yard. Once brought to their attention you would think they would apologize and make it right- no way. response was "your pool needs the filter cleaned every 4 week because it gets dirty fast" ok - that has nothing to do with the issue blame the client. not a good company to deal with.

Exceptional Service & Truly Customer-Focused I can't say…read moreenough great things about Peninsula Pool and Spa. From the moment I walked in, it was clear these folks genuinely care about helping their customers--not just making a sale. I was having issues with my spa and honestly felt a bit overwhelmed trying to figure it out on my own. Instead of brushing me off or pushing expensive services, they took the time to walk me step-by-step through what might be going wrong and how to fix it myself. They patiently explained everything in a way that actually made sense, answered all my questions, and never made me feel rushed. What really impressed me was how committed they were to helping me DIY the repair. They gave honest advice, recommended only what I truly needed, and made sure I felt confident tackling the fix at home. You can tell they genuinely want the best outcome for their customers, even if it means less business for them in the short term. It's rare to find this level of integrity and customer care these days. If you're dealing with any pool or spa issues, do yourself a favor and go here--you'll be in great hands. Highly recommend!

The do not want to do warranty repairs. They have been postponing my repairs for 2 months.read more

Jonathan was 5 star in negotiating a price and getting things done within our timeline. Got the hot…read moretub we wanted and it was pretty painless. They have an online store to buy the chemicals called hot tub things that's super easy- Just beware they don't take credit cards for the tub unless you pay the 3% fee.

Mario, our service tech was incredible. We converted our jacuzzi from 110v to 220v and it was a bit…read morepainful. He helped our electrician sort it out and onboarded me to my new jacuzzi. Huge appreciation for his customer service! Also wanted to shout out our sales guy, Jonathan. I called him probably 10x with questions during the install and he never made me feel like I was annoying him. I'd purchase from this company again! Excited to be a new owner!

Initially, they were very professional and courteous. We worked with the son to pick what we…read morewanted. My husband said the father seemed to be very knowledgeable and honest when he came to quote. We paid the $1000 deposit and the start date was scheduled. Day one seemed to go well. However, from day two until the completion of the pool, their communication sucked. There were multiple days that they just didn't show up with no notification. We didn't hear anything until we reached out to them wondering why the no show. They claimed they had emergency jobs that pulled them away. We can understand that, but we would have liked a courtesy call. We had a scheduled date to get our house painted thinking that the pool work would be done, but due to all the missed days, it wasn't. So we pushed back the house painting a week. Come to find out, Coral Pool said we SHOULD get the house painted first. If we had better communication from them, we would have known not to push the painting back a week. Most communication was through text, which is fine, but this was not the experience we expected since they were so easy to work with in the beginning. Ultimately, the pool looks beautiful and everything seems to be running fine. I am pleased with the final out come. I am not sure if I would recommend.

We are extremely happy that we chose Coral Pool and Spa for our inground pool remodel. We met with…read morefour different companies before making our decision, and we ultimately selected Coral because of their knowledge, professionalism, and truly personalized customer service. Louie Mejia was our project manager, and he did an outstanding job from start to finish. He was incredibly helpful in guiding us through the process of selecting finishes and design details, making sure everything came together beautifully. He also recommended essential repairs and updates that needed to be addressed to ensure the final result was not only stunning but built to last. Thanks to his expertise and attention to detail, we now have an amazing new pool that exceeded our expectations. We really appreciated that Coral Pool and Spa is a family-owned company and that they do not subcontract their work. Instead, they have a specialized, in-house team for every aspect of the job. Every employee we interacted with was professional, skilled, and respectful. We also enjoyed working with Louie's dad, the owner, who was always available to answer our questions and make us feel confident in the process. We highly recommend Coral Pool and Spa to anyone looking to remodel their pool or build a new one. Their quality, integrity, and customer care truly set them apart.

Really knowledgeable, helpful, friendly, and with great prices…read more Craig does free in-store water testing too!

Craig put in our pool fence. He gave us quality and the service requested. It was not an easy job…read moreand he worked with us to figure out what to do. His staff was really nice, professional and knowledgeable. Thank you Poseidon.

Mario showed up on time and did a great job on my spa! I would recommend his service!read more

Mario did a wonderful job cleaning our pool after the big storm. Professional service. We would…read morehighly recommend Mario's service.

My spa is arriving this weekend. Customer service extraordinaire Mark thank you! Im so.over the…read moremoon to receive my spa this weekend! Thank you for all your help on my order Mark Doss!

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.