Don't go there. The waiting is forever and the receptionist is a B-word. There are other doctors…read morein Chinatown. She takes walk-ins but you will be last in line and it floods out the door into the hallway. She is just a pill dispenser. I didn't feel I had any personal care. She spend 90% the computer and 10% on you.

Dr Fung is nice and reasonable, and has always been supportive to me and her patients. She spends…read morethe necessary time with each patient and doesn't make you feel rushed. Though she is frequently harried or frayed herself due to how busy she is. However, her receptionist Karen, as depicted in many of the other reviews, is uh... colorful... and something to behold. She can appear approachable and compassionate one moment and in another moment she will rip you a new one. It depends on whether you catch her in a mood or not, and if the office is especially busy. On the plus side, she does seem to get things done if something needs to be communicated to Dr Fung. However she does often makes you (along with everyone else in the waiting room) fully aware of what an imposition it is for her to do so, and quite loudly. As someone with a newly diagnosed chronic disease of a serious nature, alongside the stresses that come with it, I definitely hit an impasse with her when she tore me a new one for some administrative confusion. I can't deal anymore with her mood swings--whether my next call will be answered by Jekyll or Hyde. I no longer have room for this kind of verbal and emotional assault in my life, especially from my primary health care provider office. I should not feel bullied, nor should I be made to feel trepidation for making a call to her office for a necessary medical request. So sadly, despite Dr Fung being quite easy going and a good doctor, I will be looking for a new primary care physician. I do wish Karen the best. Perhaps she's bipolar or on the spectrum or just stressed beyond awareness. She's a mom, so I hope that it's just in the office and that her home life is more balanced and peaceful for the sake of her family.

Although the wait is not the fastest, Dr. Lau definately provides adequite care. He is very…read moreprofessional, knowledgable and considerate. My parents had been going to him for as long as I can remember. My sister switched to him and I started using him as my PC ever since my pediatrician abandoned me lol. It took a lot of convincing before we were able to switch my grandmother over to him too and it was so worth it. (Her previous PC was located above Kam Man and it was terrible. The wait was 5x as long and they are anything but detailed.) I really appreciate all the work he does for my family, especially my mom, who needs extra care. Although I do not visit the doctors office often, I feel like I get premium care when I am there. Just taking my knee pains for example, when I had visited another doctor's office for convenience sake (they also had no wait time. It was 5 minutes wait max), they just told me they did not feel like anything was wrong and to just give it some time. When I went to Dr. Lau, he went into detail telling me what might be causing the pain, how my recent lifestyle changes could have impacted it and what I should do to ease the pain, even telling me how to look for the appropriate shoes. I would highly recommend him to anyone.

Dr Lau has been our family doctor for over a decade. Besides than a board certified bilingual…read morepractitioner who has over 20 years of experience in internal medicine, he is gentle, tidy, detailed and considerate. He remembers my family medical history and makes me feel at ease during every visit. Even though he's always busy, he tries his best to answer all my questions and patiently listens to my bragging as well as my feedback in terms of his given advice or prescription(s). I believe that his medical information are sincere and not for the sake of selling the drug. The consultation fees are reasonable and he would not overcharge for his services. During the times when I have to pay out of my pocket, he provides discounts (upon request) and drug samples to help me out. Although it didn't make a big difference, I feel appreciated because the price reduction is only given out to his long-term valuable clients. I like his new office (less than 2 blocks radius) because it is much cleaner and roomier as compared to his old location. The staffs are always nice and cheerful. Unlike other clinics, their customer service team is polite and helpful regardless in-person or by-phone. I notice that they are really trying to assist instead of directing the inquiry to other parties and diffusing their responsibilities. One thing I do not enjoy is the waiting time. I always arrive there prior to my appointment and yet, I have to wait for at least another half hour for my turn. Why are they letting the walk-in patients (who arrived 5 minutes before me) to be seen first? What is the point of scheduling an appointment then? I understand the fact that Dr Lau has a huge list of clients but I have to say that such action is unfair and he needs to improve on his (appointment) time management. I have seen Dr Lau for almost 12 years up to date. Overall, I am pleased with his service throughout the years. I trust Dr Lau and I would highly recommend Dr Lau to anyone!

TOP !! Care, Quality, Staff ... you name it…read more Personal & Professional ! Alwayd large crowds BUT you get Unique Attention ! Thank you Doctor ! A Legend indeed

One of the most caring & attentive physicians I've ever had the pleasure of being treated by. He…read moretruly takes time to listen to what your needs may be. All you need to do is go once and see how many patient files are stuffed into and around the office cabinets. Then you'll understand that there are many folks who rely on him for their care. It helps if you have the very best medical insurance coverage, but I can honestly say he's worth visiting even if you don't! Go!!

I went for a physical and was seen by a MEDICAL ASSISTANT who was rude, impatient, and…read moreunprofessional. She verbally asked me what my height and weight was, without suggesting that I get on a medical scale. When I called the office manager later to express my experience, they said that the batteries in the digital scale was dead. I then asked if they have a medical scale, to which she responded aggressively as to why I was asking so many questions. Needless to say, I will not be returning for any reason!

I've been seeing this Dr for a few years now and he's always sure to explain everything to you…read morethoroughly, listens to and answers all of your questions and you never feel rushed out of the office. Very convenient RX refills by request over the phone, blood work and radiology is done on site. The only con is that there is usually a long wait to see the DR even with an appointment.

Stay far away from this place a straight scam to get you in for a appointment. Once they charge…read moreyour insurance you never hear from them again. They don't pick up the phone when you call to get your results. They bill you again even when you have coverage. They say you own them money. Smh

This place seem nice at first waiting wasn't that long. Doctor was nice checked me gave me referral…read moreto get test done. Took about a month and a half to hear back from him with results. He calls my phone unknown number leaves a voicemail saying to call if I have any questions. Still haven't heard my results I kept calling and calling and calling the office to speak to someone it's always a voicemail. Get this the front desk said they would make an appointment for my MRI they never did I ended up making my own appointment. 3 weeks later she said I'm approved for my test so she will make an appointment. I told her I have an appointment already. I'm still in pain and nothing hasn't gotten done yet.I should of check Yelp before going to this place.