We've been using their services for almost 2-years and it has been really great. As we get older, it's becoming more difficult to keep-up with the dogs after they do their duty. But the team from Poop 911 have been really great n helping us to eliminate all of the "land mines" in the backyard. Thanks! read more

I've been a customer of poop 911 for over 2 years. They're consistent, reasonably priced, and excellent customer service. I appreciate Barbara for her service, friendliness, and professionalism. Pete also is professional and always keeps us up to date on any changes. Thanks so much, Poop 911!!! read more

Reliable, thorough, dependable and great customer service!! Pete always answers! Also, very reasonably priced. Great company!

Love not having to pick up after my two dogs. Poop 911 is always available if I have any questions or concerns. I hughly recommend them!

NOT CLEAN. l had this done to prepare for a huge party and they did a SHIT JOB. My kids had to spend an hour doing it again. waste of money for sure read more

POOP 911 - poo everywhere - Pet Waste Removal Near Me

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Love this service!!! They treat my dogs with love and are always here and responsible!! Just really makes our life as older folks so much more manageable! read more

I used this service for several months and for the most part it was ok. The tech would message me when they were on their way and call me when they were outside if I hadn't responded. They did an ok job cleaning the yard. Today the tech messaged me while I was on a series of calls and then again once they reached and then 4 minutes later that they had to leave. No call or ring on the door. I saw their messages later and they said they couldn't call since they were on an important phone call. Hey, guess what, so was I! I guess I'm just expected to stare at my phone for his messages. The cherry on top was me getting charged. I asked for a refund since the tech didn't do the job. I got a response from "Jason" telling me I would be refunded but corporate would charge me next time. I replied telling him it's clearly not my fault if the tech expects me to be looking at my phone the entire day waiting for his message and a call should be expected. If he doesn't agree, he can cancel my service. He responded later with a cancellation confirmation. So yeah, that's what you can expect with this company. I guess their workload has rubbed off on their work ethic. Don't use this service. Believe the poor reviews! read more

Poop 911 is reliable and they do a good job. They send the same person each time and so my dogs are used to him, Stan. I have been using their services since 2022. read more

customer for several years. My technician Brian is the best. Great guy. Great service great company. Highly recommend.

Best service ever working with them for seven years and will continue. I am disabled and my dogs are my life line.

Always reliable and on time. I used them for over 4 years and have no complaints. Good with dogs.

If I could give 0 stars I would! What they advertise and what they charge are 2 different things. The communication is terrible. He stays less than 5 minutes and charges $20? Seriously? This is a scam. My yard still doesn't look or smell that great and I paid extra for deodorizer. Corporate needs to get on their game! read more

Advertised as a free first visit. I was Charged for debris. I have cement and ground cover. The visit was $40 he stayed less than 15 minutes they charged me for 30 minutes. I called and was yelled at and accused of scamming them. read more

Bryan was our technician and he did an amazing job on our yard! Not only did he do a great job he delivered such exceptional customer service and was super friendly. It was a pleasure to meet him and our family will definitely be using this service again. It's not just about clearing out your dog's "leftovers" it's about gaining back your yard so that you have an opportunity to enjoy it again. It opens up the possibilities to make new fun memories with your family outdoors. That's what you're paying for and it's worth every penny. read more

Doesn't get any better. Bryan was great. Very professional. He went through all the details about the service. Each week, was very consistent. The company was great in communicating as well. I highly recommend Poop 911. read more

Jason is our "Poop-Patrol" Guy and he does a phenomenal job - even checking behind a row of large cypresses. Very meticulous - and very much appreciated. read more

If I could give 0 stars I would. I asked for services to come on Friday's since that is when I would be home. However, they came on Tuesday. No warning. No knock on our door. Just walked into our backyard. I received invoices prior to work even being completed. When I sent an email asking for this to take place on Friday no one responded. After the 2nd visit we took our kids into the yard thinking it was poop free only to find out only half of our yard was done. We have video of the guy only coming for 5 mins. I have 2 dogs, and weekly pickups. no way can all the poop get picked up within 5 mins. I sent a second email, asking them to make this right and come finish their job however never received a response. I called to cancel and was never asked why or what happened or if there was any way to keep me. I work in customer service, and i will never use this company again. I also kept my family from using them as well. read more

So far this has been a great service! Very good job done for the last couple weeks. They also get back to you pretty quickly compared to other places I contacted to try to get service. read more

Ive been working with them for over a year Sometimes they show up on the day they're supposed to and sometimes they don't Sometimes they let you know that they're not coming sometimes they don't If you opt to have your pet waste removed and have it taken with them they don't dispose of it properly they simply take it to the next customer who says it's okay for them to drop their customers waste off in their garbage cans and drop your dog's waste in the garbage cans I don't recommend read more

Everything's great until the tech claims an injury and then the workers comp puts a lien on your home. Make sure your additionally insured by this contractor. read more

Did a one time clean service by them. Lady showed up and said she was gonna clean the entire backyard. She missed a lot of spots that weren't in my dogs designated zone. I think she only picked up what was easy to see. There was also poop bits left over in my walk away to my backyard had to clean those off. Otherwise it was an alright service but this might be the only time I'd ever use them. It is pretty pricey paying about $70 for a couple months worth of poop for two dogs while leaving left overs for me. read more

I set up an appointment and unfortunately, my yard is accessed from inside so someone would need to be here, I received an email stating that due to insurance they can't enter my apt and my request cannot be accommodated, why is that not stated on their site???? There is nothing in the FAQs read more

We were pretty hesitant at first, because we thought paying for a dog poop pickup service would be a waste of money. However, after a few months I can honestly say this was one of the best investments we've made as homeowners. Poop 911 is always on time and gets the job done quickly (even picking up for a Great Dane). Sometimes we don't even realize they were here, because they're so efficient. When we do run into them, they're always friendly and professional. We love the service so much that we added a monthly deodorizer to our plan. We spend much more time in our backyard now. Thanks Poop 911! read more

Peter did a wonderful job in our backyard. We have 4 messy dogs and he handled it without a problem. I'm looking forward to getting our backyard back! The prices are reasonable and for weekly service, it just can't be beat. I signed up for the service online on a Sunday afternoon and Peter was here Monday afternoon. read more

We are very pleased with the Job Bryan has been doing on a weekly basis since starting in March 2016. He's very professional, hard working and courteous. It's simply a pleasure having him ease our workload and to come home to a clean yard. He certainly is an invaluable asset to Poop911.com A happy Poop911 Customer read more

First I have to say that Pete who is in charge of the Poop 911 service for Contra Costa County and therefore Danville where I live appears to be a responsible and professional business man. However, Brian, who apparently is the only alleged pooper scooper for this company in the Danville area is difficult and dishonest. Brian came to my door on his first visit and at first did not identify himself, but was asking about my name and how to pronounce it. When I asked him to identify himself, he got flustered and upset and then eventually said he was my new pooper scooper, Brian. This was on Thursday, June 21 at around 2:50pm. He went back to his truck. I had to leave, but he did leave the sticker on my back door implying he had scooped the poop out of the back yard. I now don't think he did, although I got charged for that visit. He came back on June 28 and left another sticker on my door, but for sure did NOT scoop any poop, yet I got charged for his visit. I knew for sure he hadn't scooped any poop on his 3rd visit, July 5, although he again left a sticker. My daughter was home. She said he pulled up in his truck, got out, then left the sticker on the door, and left soon thereafter. On July 5 I had the time to go out and check and my yard was FULL OF POOP! I walk my dog EVERY morning and he poops out in the street. So I KNOW all the poop in my back yard is from weeks of not being scooped up. I contacted Pete by both phone message and email and let him know what had happened. Within a few hours, at around 6:30pm on the evening when I had called, I got a call from Brian who said Pete told him to call and about my complaint. Brian just wanted to talk about life and wanted me to "work with him" on how he scoops poop...or doesn't. I told him he just need to do what he is paid to do, yet he still wanted to negotiate. I told him I was willing to stay with Poop 911, but not if Brian is the pooper scooper. Trust was broken. I didn't want to have to check after every visit to see if he had scooped any poop. Brian told me then I must be asking to cancel the service as he was the only one who does Danville. YIKES! So I said please cancel the service! I will say that Pete then called me about an hour or so later and said he had seen my email and talked to Brian. But, yes, Brian is his only pooper scooper for Danville. I then said that Pete then didn't really have a pooper scooper for Danville as Brian doesn't scoop poop. Pete believed I was the only customer so complaining. I should have asked Pete to come check out my yard as Brian had supposedly scooped it clean just a few hours before, but I didn't think of that. It was obvious no poop had been scooped for weeks. And even if it was the first time Brian decided not to actually scoop any poop, if he did it once, why wouldn't he continue to do so? In any event, I asked for a full refund and Pete did give me a full refund for the earlier charges. So, like I said at the start, I believe Pete to be a responsible and professional business man, but he has hired a dishonest and lazy employee. read more

We have been customers of Poop 911 service for well over a year now and are very pleased with it and with Bryan as our technician. Bryan is very personable and courteous, fast and thorough. Our yard is a much better place to be in since Bryan has been taking care of it, I truly appreciate the help! read more

Been working with Pete over the past few years. I like the flexibility of billing. We typically use the service during the winter and spring months when getting outside is a bit more challenging. read more