They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

I came home from a short trip to find my dog greeting me at the door, not secured in her crate as I…read morewas told she would be in the emails I received. We do not let our dog free-roam when we are not home, and our house was not set up for it. There was trash in the trash cans that she could have eaten, and any number of things she could have gotten into that could be harmful to her. She also urinated and pooped on the carpet. In my bedroom. So I was cleaning that up at midnight after traveling. And of course I cannot stop smelling it. It's going to take getting the carpet cleaned. We have had this dog for 5 years and this is the first time she has EVER peed or pooped in the house. She also peed and pooped again when I took her out when I got home. This is very outside of normal for her and it makes me wonder if she was actually getting let out on her visits. I will be checking our cameras to see.

Wow, where do I begin. Derek has been walking my dog for the last year and a half. I remember…read moremeeting Derek for the first time and came away from that first meeting feeling so much more comfortable about allowing my dog to be with a complete stranger. Derek is no longer a stranger but now a friend. Derek has been such a blessing for me and my dog Oliver. Derek is professional, flexible, observant, patient and extremely reliable. Derek has not only walked my dog but also helped my dog with training and socialization. When Derek hasn't been able to walk Oliver he has helped by contacting one of his colleagues to walk my pup. He even arranged to meet his fellow colleague to give them my key. I also have been in a pinch and needed help with boarding. Derek offered to watch my dog over a weekend while I went away. He even took him to the beach. He texted with check ins and also sent pictures which reassured me while I was away. I can't thank Derek enough for what he has done for Oliver and I. I couldn't have asked for a better dog walker. He's the best!

Being new to portland I had worries about finding a good dog walker. Meeting Derek was such a…read moreblessing! He is very accommodating, sends great updates, and helps out so much with my dog whether it's a walk or boarding. I highly recommend him to any one looking for a great walker.

This is a long overdue review. Also, I think this is more like a thank-you letter to Jen than a…read morereview. As many others have stated, Jen is amazing. Our dog, Shaka, just loved spending time with her and the other pups she cared for. We were a little worried at first about his temperament being around others (humans and other animals) since he gets a little skittish, but he seemed to thrive there. When it was pick-up time, he was always happy and seemed to sleep very well from getting his exercise and socialize in. (He also smelled great on his longer stays. Thank you for the baths!) Jen is super flexible and communicative. We were so appreciative of this since we tend be rather spontaneous and would ask to drop him off the day before sometimes. We also would extend his stay last minute, for example, when we were taking road trips and wanted to stop for the night instead of driving all the way through a town. (Sorry and thank you so much, Jen!) Shaka has stayed over from one day to two weeks (possibly more), and each time, we've received text updates from her and even pictures of him happy with his friends. I always looked forward to those. Shaka passed away early last year, and I've been meaning to write this for a long time to say, "Thank you, Jen!" for being such a wonderful caregiver and trustworthy and friendly person overall. Dog parents, I 1000% recommend Jen.

Jen is without a doubt the we will leave our best friend with. I trust her 100%!…read moreShe is a real lover of animals. My dog returned happy and healthy.

Wow! Nate & the team at Urban Dogger are simply the best! Both our dogs look forward to their…read morewalks/hikes and absolutely love to be picked up for their pack walks! Since starting with Urban Dogger, our pups are more confident, easier to walk together, more attentive, and flat out happier! We are so grateful to Nate & the whole Urban Dogger family, and could not recommend them more!! The best decision we've made since moving to Portland!!!

Could not say enough good things about Nate and Urban Dogger. My golden retriever, Winston, can be…read morea handful and Nate handled him with ease. He adapted to our ever changing schedule and helped us out so many times in a pinch. Winston loves Nate and I am so happy we found Urban Dogger. Nate lets us know how Winston did after every walk and kept us up to speed on all details. If you are looking for a caring, attentive, trustworthy, animal loving company, Urban Dogger is the one!

Stephanie is a miracle worker. Gave us all the tools we needed to give our pupper the best possible…read morestart. Now everywhere we go, people comment on how well behaved he is!

This is a really long due review for Stephanie, my life saver. I have an aggressive husky, who I…read morethought will never be trained. I booked a 3 days training session for my husky with her. She's very patient and knowledgeable. She also taught me how to be the Alpha of my pack. Photos say a thousand words!! Now I can take my husky to the dog park and she now gets along with my other dogs!

Unbelievable service, we have 6 rescue, adopted now !beagles and basset...........the recent…read moreadoptee a 12 yr old beagle is traumatized by being picked up and absolutely refuses to get a collar on..........but D the groomer did his magic!!! I absolutely recommend Woofie's to do your pet's grooming needs ...and ask for Derek............

Dax did a fantastic job on both our puppy Teddy and older dog Tucker. Both these guys are Havanese…read more Teddy is eight months old and so full of energy while Tucker's the most sensitive of our two dogs. Dax worked his magic for both and the results were flawless. He was very polite and patient and somehow he got these two guys to comply. I contacted other groomers within the area, but none of those places ever responded back to me through the email, which was very disappointing. But I'm so glad that Woofie came through for us. They were very courteous and responsive to me through Yelp chat, and all the questions I had were answered very promptly. I'm so happy with the results and our dogs look so clean and proper now. Looking forward to the next grooming session in the future.

We recently moved to Potrero Hill and needed a new walker for our "senior adopted" Leroy (11…read moreyears). After a few mis-matched walkers,we discovered Jenn of Josi'sPaw. She is very professional in her dog walking service. She is very responsible and calls if she has an unexpected schedule conflicts, communications with us by "daily activity" personal notes and is very trustworthy. Leroy looks forward to his walks with Jenn and we highly recommend her to anyone for dog walking. Mike

Finding a dog walker is really difficult. This is a person who is going to be coming into your home…read morewhen you're not there, taking your dogs out into the city, keeping them safe and making the choices you would want them to make about all the little things that come up day to day. Jenn makes all of that go away!! I can trust her to make all the correct decisions and keep my boys not only safe but happy. They love their 'pack' of friends, their doggie adventures and Jenn. I love getting to ask them what they did with their friends today and reading the note Jenn always leaves when I get home!! Other awesome things about Jenn include: really open communication (for example changes to your dogs routine), flexible, and most importantly - she really, really cares about our friends and family in fur pants.