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    The Animal Collective

    5.0 (2 reviews)
    Closed 8:00 am - 8:00 pm

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    5 years ago

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    Buster & Lilly's Doggie Daycare & Boarding

    Buster & Lilly's Doggie Daycare & Boarding

    4.4
    (65 reviews)

    I'm posting this now after reflecting on my dog's daycare history over the years, as this was the…read moreonly facility where we had a negative experience. Several years ago, I brought my dog here for daycare. During one drop-off, as I was about to drive off, he was able to bolt out of the facility and ran across the parking lot (in the dark!). Thankfully, a passerby caught him quickly and he was not injured, but this raised serious concerns about supervision and containment during handoff. After that incident, I continued bringing him back to use up pre-paid passes. From that point on, he always refused to leave the car-which made me concerned. Staff later told me he had developed a humping habit and said that if it continued, he would not be able to return. This was difficult to reconcile with what we experienced elsewhere. After we finished our passes, we used another daycare in Beaverton, where he had no issues. Since then, we've moved states a few times and gone to multiple other daycares in different locations, and he has consistently done well without any behavioral concerns. I understand that staff and policies can change over time, so this may not reflect the current operation. However, I think it's important to share past experiences related to safety and how dogs are handled following a stressful incident.

    Affordable, friendly, my dogs have both loved going to daycare here. They also have bath and nail…read moretrims!

    Dogtopia

    Dogtopia

    2.4
    (25 reviews)

    I worked at Dogtopia Cedar Mill for a few months as a coach, and it was one of the most…read morediscouraging experiences I've had in animal care. I was paid $16/hr to manage up to 30 dogs alone in a room. I was breaking up fights, frantically cleaning, and dealing with unsafe behavior from dogs without proper support or training. It often felt chaotic and unsafe, and management showed little concern for staff well-being. When I expressed that I was struggling but eager to learn, instead of offering more shadowing shifts or support, my manager Morgan told me that working there wasn't a good fit for me. That comment stuck with me and made me doubt my place in this field for years. I now work at a grooming salon where I feel valued and capable, proving that I do belong in animal care. If you're passionate about this work, I strongly recommend looking elsewhere. This place will only drain your confidence.

    Extremely Disappointed - Still No Refund After Six Weeks…read more I feel compelled to share my experience with Dogtopia of Cedar Hills, as it has been both frustrating and disheartening. I recently brought my newly adopted rescue dog in for a meet & greet. She seemed to enjoy the playroom, and the staff encouraged me to leave her for a few hours. Before leaving, I was also encouraged to purchase a promotional offer -- a 30-day unlimited daycare pass for $99.00 -- which I did. When I returned around lunchtime, I looked through the tinted window and saw that all the dogs, including mine, had been crated for a break. What struck me immediately was the distress: many were howling and crying, and all were in bare, uncomfortable crates -- no beds, no blankets, no comfort of any kind. Given my dog's traumatic past in a high-kill shelter and her recent adoption, I realized this was not the right environment for her. I immediately informed the staff that I had changed my mind and requested a refund for the pass I had just purchased. I was told they couldn't process refunds on-site, but that someone would follow up. That follow-up did come -- a voicemail and a text from someone at corporate trying to persuade me to stick with the plan. I reiterated that this environment wasn't suitable for my dog and again requested a refund. On April 18, 2025, I was told my refund would be processed. It never came. Since then, I've called, texted, submitted multiple messages through their website, and even contacted the CFO via email -- all with no response. Finally, on May 7, the same corporate representative texted again, apologized, and assured me the refund would be processed within a few days. As of today, May 28, 2025, I still have not received it. I've sent multiple follow-up messages since then, and have again received no response. At this point, I feel as though Dogtopia has effectively stolen my money. This isn't just poor customer service -- it's a complete lack of integrity. If you're considering using their services, especially if your pet has a sensitive background, I urge you to think twice.

    The Animal Collective - petboarding - Updated August 2026

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