Emergency sewer backup! Arrived within 30 minutes. Polite, knowledgeable, competent and fast staff…read more We found a busted pipe and they arranged all the work: excavating, repairing and filling. Highly recommend this company!

So happy with the level of care shown by all employees of this company at every turn. They are…read morepersonable, do honest quality work, and have superb communication. They really made the process easy. I highly recommend the Clear Choice Plumbing. Would give more stars if I could.

Mike & Max from Impact Plumbing responded promptly to a request for service due to a leak in my…read morelaundry room. They were kind, professional and efficient with diagnosing and repairing the plumbing issue. I felt confident in the service I received, happy with the information that was conveyed to me and also felt safe as a single female being alone in my home while the work was being performed. Very grateful and happy with the outcome and I will definitely recommend them to family, friends and co-workers!

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

I highly recommend this plumbing company, I am very impressed with their services…read more My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service.

Wade Roberts gave us excellent service on both some simple installations and on more complex work…read more All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover

I wish I had checked these reviews before contracting Drain Pro to replace our water main. That…read morewater line was maybe 75 years old, so we weren't surprised when it started leaking. I shortlisted three companies from seven, then chose Drain Pro because their boss Ian gave more details about city regulations than the other estimators. Bad idea. Drain Pro disappointed us in three ways. First, they didn't try to use the old shutoff and instead drilled through the foundation because it was simpler for them. Second, on the inside they cut through the drywall in two places for the new pipes, but just left it like that instead of patching. And third, they made almost no effort to level and replace just three feet of our walkway's interlocking bricks, simply leaving it as a tripping hazard. Considering that we paid them over $5,300, it's surprising that Drain Pro blew their reputation on trivial tasks like small drywall patches and walkway replacement.

A pipe burst in my basement and a young guy came and fixed it. Two days later the pipe burst again…read more(because they did a quick fix rather than a true repair). When I called them about the burst pipe, the fellow on the phone was extremely rude and aggressive toward me. Making statements like "what do you want me to do about it" When I spoke to the manager about how the employee's communication was inappropriate, the manger/boss also had an aggressive and belittling response. This business is not woman-friendly (similar to LIse's experience listed in Yelp). These people need to take some communication training and/or grow up Would never use this business again.

Excellent experience with Aron, the owner. He came out himself to correct a blocked bathtub drain…read morein our 85 year old home. He was efficient, careful with our old drain lines, and successful, He was very easy to work with and the price was fair. Will definitely use again for our future plumbing needs.

I employed Thunderbird Pluming on two occasions. The second job involved clearing a plugged water…read moremain in January 2022 which contributed a minor flood in my downstairs suite. Thankfully, the flood immediately disappeared. Aaron was on time and efficient. I paid promptly and I gave his company a 5* review both times. At the end of the second job, I mentioned I had a flood at my remote BandB. Arron offered to sell me his wet/dry vac which he said he only used once and was still in the box. I picked it up at his house (still in the box; paid Aaron $219 plus tax) and drove it to my BandB. In mid-May, my manager asked why a vac that size (16 gallon Rigid NXT)) didn't have wheels- he found it cumbersome to drag it around our 3000 sq ft building. I looked at the vac and, while it was equipped to have wheels, no wheels were there. I checked Home Depot's website. The site shows its wheels attached and the retail price of $218, plus tax. I called Aaron to ask for the wheels. He said he had lost them. When I asked him why I wasn't informed before I bought it, he replied "It's your vacuum now, you've had it for five months." I know "Buyer be aware" applies to me and am aware of the length of time that has elapsed. But, still, I paid full retail for an incomplete, used vac and he knew it! I trusted the guy because we had a relationship and did not check the box contents or the price. And, I was not expecting to be treated in this fashion. In fact, I was deceived. Oh well, I guess money does speak louder than words with some folks.

Today we got the pleasure of working with Mark Z of Williams Plumbing and Heating services in…read moreVictoria, and we couldn't be happier with the service. He was extremely efficient, and was very knowledgable. I cannot recommend this company and him enough! No one wants to run into issues with plumbing, but when you do, you want to know that your household needs are being met! 10/10!

From the owner: Locally owned and operated since 1975. Repair Work Is Our Specialty!read more

They replaced our 25 year-old fireplace with a new Napoleon high efficiency appliance. The price…read morewas competitive and the staff who did the installation were friendly, professional, and did a great job. We also replaced all of our tiling and scheduling with the tile setter was challenging. Chris manage them as a subcontractor very effectively. I would recommend this company very highly.

Terrible experience! Their gas pipe fitter made 4, yes 4, trips to work on our gas fireplace and,…read moreof course, we had to pay for each visit. I would detail our experience, but it actually upsets me too much. I regret using this company and would caution anyone against it.

Very responsive and exceptional service. They did a great job, were very careful to clean up…read moreafter, and the staff was friendly and professional!

The workers are all well trained and very polite. They worked it so as to minimize the time the…read morewater had to be shut off. They did an excellent job and cleaned up so well it was hard to know they had been there.

Within a week of installation of our new hot water tank, it cracked causing a huge leak. We called…read moreimmediately, but the company told us that it would be 5 days before we could get a new one. February is not a good month to have cold showers for 5 days!! Despite numerous calls, we have not been able to speak to a service manager, or get them to budge on the date. Wouldn't recommend the company.

From the owner: Archie Johnstone Plumbing and Heating Limited is a fully licensed and bonded mechanical company…read moreserving Victoria and the surrounding area since 1954. We provide plumbing, heating, air conditioning, sheet metal, heat pump, refrigeration, gas-fitting, furnace, boiler, hot water tank, and fire protection installations and repairs. When you book us for a job we guarantee you: reliable service with trained red seal tradesmen. We also have 3 gold seal approved project managers. We are proud to provide a 24/7 emergency repair service and have a retail store that stocks plumbing parts and lots of faucet cartridges. We look forward to hearing from you! When requesting a quote please provide a phone number where we can best reach you.

Based on a recent experience, this company is a highly reputable local firm whose work clearly…read morereflects the commitments made on their website. When a fixture we purchased was found to have a manufacturer's defect, Brent Jansen Plumbing stepped up and did the right thing. Once the problem was understood, their response proved they're great at "delivering excellent customer experiences with a goal of providing high-quality results". This was done with integrity -- an invaluable asset for a local company worthy of our support and these five stars. Thank you Brent Jansen Plumbing, and Kim, for a much-appreciated customer service accommodation and for modelling a good work ethic. It will not be forgotten. Joanne B.

I've used Brent Jansen Plumbers twice now and both times I have been incredibly impressed with the…read morelevel of service received. The first time was for a cracked piped under the kitchen sink (that opened a whole can of worms) and both Joe and Valerie were wonderful. Explained everything in a clear, concise and easy to understand manner. I had concerns about possible roots in the system and Joe returned to check things out. He was so informative. I no longer need to check out plumbing companies should I need a plumber again. I'll just call Brent Janson!