We've used Pope's for years now, for HVAC repairs, spring/fall maintenance, and for plumbing. They are fabulous in our book -- thorough, knowledgable, and economical. read more

Today I had my summer inspection service performed. Durning the inspection the technician (Peter) detected the odor of gas. He then determined I had a leak somewhere in the gas line. Obviously, he shut off the gas line. It was suggested and determine I replace the gas valve. Now, there has been technicians from other companies who have worked on my system in the past but never mentioned anything about the smell of gas. Um. That's strange. I'll leave that alone. Anyway, this young who has been with Pope's Air for a short time performed an in-depth inspection. Kudo's to Peter for diligence to detail and thoroughness. In addition to his commitment to quality service he has. N inviting and gentle personality. Being in law Enforcement for over 36 years, it's rare to see such energy and vibrance coming from a young man. Peter- keep being yourself and you are going to go far in life. Plus, you have a new responsibility. You now have a wife to take care of. Be the best husband you can be. It's all about her now. Take care. Bruce Black read more

AC unit went out during the summer; of course, Pope installed the unit previously, (HVAC duct tape instead of proper seals) won't go into that issue. I purchased an extended warranty; it made sense at the time. AC motor and capacitor failed three seasons later. Upon the May initial contact, everyone was cordial and friendly. After my follow up, based on no status by the end of June, I called, an update of no available motor was available (understandable regarding COVID-19). I scheduled an appointment with the option of paying more for a general motor for the AC also, the installation of the filter tray that was not installed previously by Popes air (I had to pay for this). Pope's definition of install, cut side of ductwork and nail 12" sheet metal into the subfloor, after contacting Popes Air regarding this "discounted" work, the service agent instructed the original estimate technician would be in contact with me, "clarify the differences of filter racks." Moral of this interaction, If you can measure, have subpar mechanical skills, modest set of tools, and require long-lasting quality work, select only work that you are incapable of doing yourself. read more

Pope's Heating & Air Conditioning - Final work - Heating & Air Conditioning/HVAC Near Me - Manassas, Virginia

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$311 for a capacitor that you can get for $15-$50, and 10 minutes of labor. I was told that it was so high because they made the trip (not true, I already paid $49 for a general health check), and because my AC wasn't working (not true, tech verified it worked great but I might consider a new part in case it broke down later). If you assume they put in a premium part, layered on a healthy markup, and absorbed the cost of the warranty, the rate on their labor works out to about $1,200 per hour. According to homeguide.com (https://homeguide.com/costs/hvac-repair-cost) the average rate of labor for HVAC repair should be $100 - $150 / hr. The moral of the story is I agreed to the price, trusting Pope's, before doing research. That turned out to be a mistake. Buyer beware! read more

WARNING -- EXTREME MARK-UPS on parts in addition to high after-hours-call-surcharge!!! OK, a $175 surcharge for a Sunday service call, we can deal with. We had to do that. However, with two external parts replaced, a capacitor and a Jerry-rigged inexact replacement igniter, for a parts total of $524, this total invoice charge of over $699 is outrageous for a less-than-one-hour service call. These two parts items can be purchased locally for less than $30, or ON-LINE for less than $13. That's almost 17 and 1/2 times local retail -- over 1700 % mark-up! A one-star rating is too good read more

Had a new high efficiency gas furnace and outside condensing unit installed May 3rd and the 3 installers Jake, Mike and Andrew were awesome. Very polite and they did a great job! This family owned business in Manassas is fantastic and I recommend them for all heating, air conditioning service. They rock! read more

Once again, Pope's HVAC company comes through for us. We've worked with Pope's for 20 years no, and they are simply the best. Form the office staff to the technicians, they have provided service above and beyond the call. J.R. has been our 'go to' serviceman recently, and his friendliness and expertise have made each visit a pleasure and a success. No matter the question or the problem, Pope's takes care of us, and that means a lot, especially in these challenging times. read more

$195 for a $14 Part. Pope's charged me $195 for a capacitor for my compressor; found the same capacitor on Amazon for $14. When I spoke to the manager about lowering the price to something reasonable, he was completely unwilling to consider charging a fair price. Recommend avoiding Pope's like the plague. read more

When I say I went through hell with my AC, I am in no way exaggerating - from July 3 to Aug 4, a month and a day in the summer heat streak, I was without AC and dealt with many other companies, even having one come out and try to install the wrong unit... until Pope's - Pope's techs are angels. I have a condo with a through the wall balcony unit, and heating/cooling hydro coils in the bathroom ceiling, on the top floor, this is no simple task... they went so far above and beyond to make sure everything was installed correctly and with as little damage as possible. So many other companies told me they wanted to uninstall my water heater for access, or rip open my ceiling. And to be fair Pope's warned me they might have to make some minimal cuts in the drywall for some of the waterline connections, but the installers worked incredibly hard to make sure that didn't happen. The next day I noticed that I had some water coming out of a vent - immediate panic. A quick call to Pope's and they had someone out to investigate the next day. Thankfully not a leak, but just condensation because the new unit did not have the casing the old one did, so it was too cold in a high moisture bathroom. Pope's solution? A custom hand-made half casing to help the air redirect more efficiently - and to top it off they added sound-dampening material because I had mentioned the new unit was louder and it bothered me. They took care of everything just to make sure I was happy with how everything turned out. Every single person who came, from the estimator, to the (many) techs was incredibly kind, understanding, and never hesitated to hear me out or answer my (many) questions. 10/10 would recommend read more

Popes has always been prompt and efficient. Henry is an awesome tech who is respectful to your home and you. He clearly loves to teach and share his knowledge regarding your system. read more

I recently purchased a 3 ton Trane air conditioning unit with furnace, electronic zone dampers, air filtration system, and a whole house humidifier through Pope's Air Conditioning & Heating. I received multiple estimates from several HVAC contractors; Pope's gave me the best deal and also included 1 year of complementary maintenance service. I knew Pope's would do a great job installing everything because my father highly recommended them to me after using them to purchase and install his Trane A/C. I was right. Pope's did an outstanding job installing the new unit along with all the add-ons. The crew was competent, knowledgeable, friendly and very professional. The install took 12 hours - Pope's did not rush to get the job done. They went above and beyond to make sure I was happy and completely satisfied with their work. I appreciate that and I respect their integrity. Throughout the procurement process, I dealt with a comfort specialist (Chris) who answered all of my questions and was extremely helpful. I will admit that I am very demanding and I don't jump into a major purchase without first doing a lot of research and asking many questions. I'm sure I aggravated Chris but you'd never know it since he was always so professional and calm. I also appreciate how Chris didn't try to sell me items I didn't want or need. Pope's is lucky to have stellar people like Chris. I highly recommend Pope's Air. There are dozens of HVAC contractors in NOVA/DC but Pope's is reliable, experienced, and competitively priced. Get your A/C system installed correctly - call the experts. Call Pope's! read more

2 reasons for this review. My A/C is definitely on its last legs, but thanks to Pope's we're hobbling forward at least through (fingers crossed) next summer. J.R. was so good explaining where the problems are & how to keep hobbling. Hundreds, not thousands. We've used Pope's for air & heat (with an unconventional setup) and are so happy with them. I've had competitors (paid) come out & always ultimately gone with Pope's. Never disappointed. Plus, J.R. had an awesome ladder....I admit, I had some ladder envy & had to buy one for myself. THANKS AGAIN!!! read more

This company has been a joy to work with. They have been awesome in helping to fix some problems caused by a different company that did a poor new HVAC installation. Their workers are quality and skilled professionals who are also a joy to be around. You truly can't get much better than Pope's Air! read more

Earlier this week, our AC was failing - an especially bad time as the DC area was sustaining a heatwave of 90+ days and 90%+ humidity. We called Pope's and they came out that day and fixed it. While there, they did an overall system check to ensure that everything else was working properly. Their technician was incredibly friendly and helpful. We were especially fortunate that the repairs were covered under our manufacturer's warrantee (helps make we want to buy a Trane next time). We first came to Pope's after a competitive bid for a new HVAC system back in 2007. They had the lowest price and did excellent work. read more

DJ is top notch! He's dependable, respectful and an extremely hard worker! Thank you DJ and Pope's Heating & Air for all you do!

We had our dryer vent cleaned and the guys that came did a wonderful job. They were patient in answering all my questions and even double checked to make sure that the tubing to the dryer was attached on properly! Definitely will ask for Alex and Abderr the next time we need them to come out. read more

Always professional, friendly and informative. They have installed a new system at our old house and have made several repairs to a neglected system in our new home. We have been a customer for eight years and will continue to be a customer for many more. Recently used them for vent cleaning- just as awesome as their HVAC crew. read more

I have had a maintenance agreement with Pope for a few years. The price is fair and they come out twice a year. The technicians have all done a good job with maintenance of our system. They are polite and respectful. However, they are only getting three stars because I do have a complaint. The last few times they came out the techs have each tried to sell us a new system, saying we have "issues" with one thing or another. Our HVAC system is admittedly not new, but before spending thousands of dollars, we have asked for second opinions. And every time so far we have found we don't need to replace our system just yet. Last year the estimate we received from Pope's technician was to replace the entire HVAC because we supposedly cannot just replace the AC, and this year the tech (different one) told us to replace the furnace and no need to replace the AC. So which is it? I realize that selling new systems is part of the business lifeblood. But is it too much to ask for people to be honest? Overall this is a good company that will provide good maintenance service, just be careful if you are told you need a new system. read more

3/4/14 8*inches of snow and 5 degrees, My tenants called me to say that the heat in my house went out and it was 50 degrees inside the house. I called a few companies and got voice mail But Popes Air put my through to their service manager Terry who got some info and scheduled the apt. The technician was JR who called me to tell me that the heater was working fine and the tenant had not changed the filters in a very long time which impeded the air flow and also the dampers were in a 1/2 shut position. I was very impressed because he could have told me that I needed a whole new system or a costly repair but as it turns out it was covered in their one price diagnostic.fee. I was so happy with the outcome that I ordered a maintenance contract so they will come by twice a year. read more

let them installed the unit probably 2-3 years ago. Right after installation , I can hear the unit was very loud. The person who installed it said it was normal, because outside was very hot. So I trusted his words, but it keeps making the noise... never been quiet.. I did not think much ,until I went to my friends' house who I recommend pope;s air to him, his machine is running very quiet... I am very disappointed... it means the guy who installed my machine did not install it well ,or my machine has some problem, however the guy lied to me. He just did not want to dig into the issue. read more

This is a company that stands by their product and maintenance. We dealt with Terry who was very knowledgable and persistent. We added on to an existing house and it turned out to be more complicated that we thought it would be, structurally. The house had it's challenges. After problem solving, due diligence and sheer determination, Terry got everything running soundly and we are very appreciative. Great customer service from the lovely woman who answered the phone ... to Terry who was wonderful. Cathy read more

Wow. Called Pope's about AC leak we were having. Terry - super nice guy- called back and spent a long while on the phone with me to help troubleshoot the issue. We were Snell customers before but we'll be working with Pope's now. Very nice folks. Thanks Terry! read more

We had Pope's Heating and Air Conditioning come to our home for the annual check-up of our Air Conditioning and Heat Pump. The technician who came was JR. He was very polite, courteous, and professional in performing his work. We were very satisfied with the check-up and the work required to ensure correct operation for the winter. We would not hesitate to recommend Pope's Heating and Air Conditioning to anyone, and we thank them for their excellent service. read more

We installed a whole house humidifier using Popes and they did a neat job with no complaints. The technician (Aaron) was courteous and professional in his work and did a good job. Most of my neighbors in Brambleton used them for a similar job and were happy as well. Their pricing was reasonable as well. Will highly recommended them and use them next time around. Update: Our Heating system broke recently and we used Popes again. They were prompt in responding and had a tech (DJ) sent the same day. The issue was small enough but they diagnosed it correctly and charged me only the diagnostics fee that they charge for coming in for a visit. Great workmanship !!! read more

This was the last time I will ever use Pope's AC. They are a ripoff. I called them out in June to look at our AC that wasn't working. They diagnosed the problem as a capacitor and gave me a written estimate of $250 for the part and 2 hours to replace it. The unit is 13 years old so I decided to go with a new unit. I looked up the price of the capacitor while they were replacing the unit and it saw that they were anywhere from $10-$20. I asked the tech about it and he said he didn't know why they were priced that way but that's what it costs. Fast forward to October 10th, Our heater wasn't igniting - granted this is the same unit they had worked on 4 months ago. I was on travel so my wife had to take care of it. Pope's charged us $310 for a $25 capacitor.......and that didn't include the labor. When I got back in town I called them on it and was pretty much told tough @#$%. That's what we charge and that's what you paid. They clearly took advantage of my wife while I was gone. So I decided to call 2 other HVAC companies and ask them what they would charge to replace the part. Of course, they were SUBSTANTIALLY cheaper than Pope's, only charging $60 for the capacitor plus 30 minutes labor. So instead of $405 I would have paid just over $100. No more Pope's........EVER! read more

They stand behind the guarantee. J.R. is the best service guy I had in 50+ years. I think they send him for the tough problems. A really smart and nice guy. If you're looking for an HVAC company I would recommend Pope. read more

After my review the company came and fixed our indoor system, it works fine but this time our outdoor system failed and we need a new one. they refused to work with us again after our first review. I do appreciate them coming back and fixing our system the first time, but i am surprised they refused to ever work with us again when we were just being honest. take that information how you want. read more

My unit went out and I had used popes in the past. I was very disappointed this time. All though the tech was very nice, an seemed to know what he was talking about, he didn't. My unit wasn't new or old, but he claimed the compressor an fan were locked up ( even though he kicked it on and it ran fine.) I would need a new unit. Cost $7000. I thanked him an paid for the visit. Then immediately called a business associate. He gave me a number, that tech came by, changed the compasitor an I have working air conditioning!! Be careful an get 2nd opinions. These service techs are just salesmen in disguise. read more

Excellent Service! Popes is a small family run business. I called after another company was unable to figure out why the heat wasn't working. This hot water heater and HVAC system is very complex and when DJ arrived it took him a while to figure it out also. DJ is very knowledgeable and professional and diagnosed the problem. He ordered the parts and rescheduled to install them. Pope's called me to confirm the appointment and arrived on time. Thank you Pope's and DJ for providing outstanding service. I would not hesitate to call you again! read more

Pope's Air replaced my old furnace and now replaced my central air. "Stick to it -ness" is how I describe this company. There were a few obstacles to installing the new furnace up to code in an old house and there were obstacles installing/replacing the AC as well. These gentleman worked literally all day and into the night. Most of it spent in a cramped attic area at well over 100 degrees. They stayed as hydrated as possible. This was no straight forward job, but they problem solved and ultimately installed an outside unit and air handler. The primary technician, Bill, really did a great job and later came back with his supervisor to inspect it. The unit runs smoothly, is energy efficient, and I am very pleased. The technicians for Pope's Air are down to earth. They explain everything in a straightforward manner, do not make unrealistic promises, and they stick to the agreed upon estimate. Pope's Air did my furnace and now my air. Both were a challenge and I feel like they are old friends. I would definitely recommend this company. read more

Have had great experiences in the past but I have been waiting for a ductwork install since 10/16/2015 and have called 5 times since. Have left messages, spoke with female that answered phones on 3 more occasions and spoke with the tech twice who claimed to have the parts just not the time. I have called on Saturdays, both numbers provided with no response and no messages can be left. read more

Pope's has been servicing my Heating & Air conditioning units since I bought my home 5 years ago, in fact I bough both a new A/C and furnace from them. JR Main is very knowledgeable and has always done a great job. They also consistently wear booties on there feet to prevent my carpets from getting dirty, much appreciate for your fast service and knowledgeable staff. Thanks!!!! read more

Wow...last night my husband and I were freezing, our heat pump was not working for some reason, and he went to figure it out, and couldn't, I wasn't going to freeze all night. I had looked for a HVAC guy and couldn't locate anyone...than I came across Pope's Air, liked that name, and they had a 24hour number! I called and with in minutes I was getting a call from a knowledgeable technician, tried to help over phone, but we couldn't get it, with in a 1/2 hour the technican was knocking on our door...fixed the issue, a little bit more complicated than we had both thought. Wonderful, kind and over all big hearted. He gave us his personal cell in case anything else happened through out the evening. It didn't :) my husband and I slept very well and we both are raving about Popes air! I guess you can say Devine intervention! thanks Pope's air!!! read more