We love this location. Even when they are slammed, they are always friendly and the portions are always generous. We typically order ahead by app and on the very rare occasion will we have to wait. The only improvement needed I would say is they often forget sauces, but this is not the only fast food establishment that does. We have made it a habit to ask at the pickup window just in case it's not already been put in the bag. read more

Always had good service at this location, (store #7204) especially the night manager. Nice lady. This night, Friday 9/25/2026, I ordered online 10:16pm. Takes me about 5 minutes to get from my job (night shift) to the location at Ashburn Village. I get there I tell them picking up for so & so. They say pull up. I get to the window they don't have the order ready and tells me to pullup and wait. 5 cars goes through the drive thru I'm still waiting for at least more than 10 minutes. I asked what happened they don't say or care. The receipt doesn't have the feed back option to complain. That's why I'm here. Was not a good experience. read more

No one at this establishment cares about getting your order right or taking the time to even understand what you're ordering. It's a very unreliable location and it's been that way for years. read more

Good chicken but this franchisee does not offer a senior discount as others do . That is a shame read more

Popeyes - Fast Food Near Me - Ashburn, Virginia

Paid the up charge for four more breasts. No problem, normal. I ask for 3 Blackened Ranch sauces. The associate gives me two. I repeat politely, "I need one more please." His manager says "26 cents for one more." "No problem, I'll pay you 26 cents," I say. Obviously 26 cents is not an issue, but the principle of having a customer do that, as they're walking out with their order asking for sauces, and after they already paid 7 dollars of up charges for the chicken breasts is just unacceptable. Absolutely 0 sense for how to run a business. I don't know if they're under new management, but it's the last time they'll see my face in there. read more

Great Popeyes, I always go this location to satisfy my fried chicken needs. The staff is very helpful and always gets my order right. I tried the new sweet n spicy wings and it was great. All the spicy chicken sandwiches have never disappointed and will continue to go back here! For this order particularly, ordered mild chicken and spicy chicken sandwich (no pickles) HIGHLY recommend!!! Edit: Happy with my experience overall, my only recommendation is to remember the sauce because it has been left out a few times. read more

Popeyes - Mild Popeyes chicken - Fast Food Near Me - Ashburn, Virginia

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The place is nice, but the people in charge of this business need to provide better customer service because orders take a very long time.

4 piece meal. Tell me why I am given a breast drumstick and 2 wings.. 2 wings don't even equal to the same meat on a thigh. This place is downhill, it's not even busy, at the very least tell me so I can change my order or I can wait. read more

Beware! Do not use mobile ordering as they will take your money from the mobile order. Absolutely unacceptable experience here today. Today was the first day the new chicken sandwiches came back. We put in a mobile order and paid for it and when we went to the counter to pick up Antonio the manager said they were not taking mobile orders which makes no sense as they had the sandwiches and were selling them. My husband requested a refund or our order and he said there was nothing he can do it about. We will never come back due to their rude, unhelpful and poor customer service. How can a business accept someone's money and not provide the ordered items? I will say that there are plenty of restaurants in this town that sell chicken sandwiches that have long lines but no matter what they greet me with a smile are helpful and reply to requests with "my pleasure." Perhaps Popeyes needs to lesson on customer service from them. See screen shot of our receipt. Beware! This store is scam! read more

Popeyes - Fast Food Near Me - Ashburn, Virginia

Popeyes is good already. it makes it more satisfying when Manager Blanca and Maria provide GREAT customer service!!! Replacing 6 bread with a little red beans and rice request is always appreciated! read more

The gave me all drums and no sauce. They always mess up something in the order. It's super annoying to come home and see the items you order is wrong. read more

Popeyes - Fast Food Near Me - Ashburn, Virginia

ASHBURN, VA SEMI-ANNUAL TAKE-OUT +This location honors coupons found on Popeye's mobile app, as well as, regional deals on flyers. +The customer service is quick and efficient. +You can pretty much see the kitchen and what goes on in the back of the house. -The quality of the chicken can be hit or miss. We got a bunch of bad, broken and bloody thighs, etc. within our last meal. The significant other foodie and I usually treat ourselves to Popeye's once or twice a year. This location runs a pretty tight ship, when it comes to serving Louisiana fried chicken. Show them some love! read more

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** do not provide a credit card to their app ** they will charge whatever amount they want and the charges will sit there for weeks with zero assistance/resolution offered. i'm to the point of reporting fraud to my creditor. read more

Louisiana fast! It's very rare I eat fast food but there are some places where I'll make an exception for and Popeyes is one of them. It's some of the best fried chicken and biscuits you'll ever eat. Remember it's not fast food; it's good food quickly. It may take some time to receive your food because everything is made fresh and they don't cut corners. Love that chicken from Popeyes, better than KFC! read more

Hot, delicious, crispy, tender & moist. I'm happy to drive several miles to get their chicken.

Ordered a CHICKEN sandwich a FISH sandwich mac and cheese fries and a biscuit..got all items but Chicken sandwich.. went back thru and let them know I was missing a sandwich. She gave a sandwich, didn't ask which was missing. Turns out to be FISH. goes inside with FISH sandwich in hand and told them the sandwich is still wrong..given another sandwich..guess what it was. You guessed it FISH. Still don't have chicken sandwich and now hate this location. Who wants 3 fish sandwiches? They are not that good. If i go back im taking flashcards with pictures of items i want. read more

Popeyes - ..only ordered 1. Other two were bonus order mess ups. - Fast Food Near Me - Ashburn, Virginia

A year later still ran by idiots, year later figured I give it another shot, once again wrong order

Don't go to the Winchester store - they're rude and unprofessional. The guy at the drive thru said they didn't have what I wanted, and I can call 15 times a day, they still don't have it. Unacceptable. read more

Great experience Sunday's through the drive thru. Always a large order and nothing was missing (this time or any other times I've been to this location) Chicken was great. The new Honey BBQ boneless chicken was something I'd get again. Their biscuits are consistently always fresh and warm, not hard. Mac n' cheese is great, as are the Cajun fries. Not a fan of the mashed potatoes because there were bits of bacon in them. Definitely the go to Popeyes in Leesburg-Ashburn area. read more

There has been a trend of receiving poor customer service at this location along with being out of items for lunch (like Green Beans) by 11AM. I frequently have to correct my order when I get to the window because despite them repeating it correctly at the speaker I don't get all of the items. The person supporting the drive-through window is usually grumpy from the start. Additionally, some items on their menu (such as Blackened Tenders) aren't available to order online for delivery. Management: Please step up your quality control and customer service, else we won't be returning. read more

Worst popeyes location ever. Twice now they've given me sauce packets that were leaking/had holes in them. The drive thru worker had such a bad attitude, didn't understand anything, and refused to fix my order. I ordered 6 ghost pepper wings and 6 parmesan garlic. The worker got the ghost pepper wings and drizzled the parm garlic sauce on them, then gave me regular wings with no flavor. I didn't realize till we drove home and tried them. I returned trying to tell her that it was wrong but she instead argued with me for almost 5 minutes (no wonder cars kept leaving the drive thru before i even got to the window because they take at least 10 min from when u order at the menu screen to when they serve u at the window.) she argued with me that the one coated in sauce was garlic parm and I kept trying to tell her that she made a mistake and drizzled the garlic parm sauce on the ghost pepper wings. She refused to believe me and when I finally kept complaining she took it back and didn't even replace all 6 wings. She said since I didn't give her all six wings (4 wings in one box 5 in the other) she would only replace the ones that I had given her. I told her the reason for the missing wings is that we tried them already and thats how we realized they were incorrect. Ive been to this location many times and the workers have been so rude most of the time. There are very few instances where the workers were professional but this was the absolute worst. Having to drive back and forth just for the worker to argue with me and not give me the correct order or even replace everything due to HER mess up! I do not recommend this location. The workers need to be retaught on how to handle situations where they mix up the orders. Its not that hard to just replace the wings. read more

I've never seen this Popeyes this busy. I felt like I was in New Orleans during Mardi Gras . I wanted to compliment the young men that were working tonight. They were friendly and fulfilled orders as quickly and accurately as possible. read more

The worst!! I ordered a 14 piece family meal and it was all dark meat!! I called and complained and was told I could order again... ask for the manager by name and it would be on the house. Today, several weeks later, I attempted to do that. The employee I spoke with kept telling me that the manager was busy and finally said to try back tomorrow. I will never go there again!!! Poor customer service AND... I would never order all dark meat. SO disappointing!!! Bojangles it'll have to be!! read more

Every time I come here there is something not right. This time I feel like they did it on purpose. I told them no breasts twice. They gave me 5. We don't eat white meat at all. We hate it. Iit will be thrown away so it's wasteful thus why we ask for it not to be added. Asked for lite ice but received a regular amount. read more

I go through drive thru only. I always order the same thing and usually the service/time waiting is nothing to complain about. The one thing I will say however is I'm so damn tired of not getting my sauce after asking for it. Every time the older lady is at the window she never gives me my damn dipping sauce! How you expect me to eat some dry tenders? If you are reading this please for the love of god triple check your bag before you leave the window for the sauce. read more

Thought this location would be busier due to the famous chicken sandwich but was pleasantly surprised at the quick drive thru service! The spicy chicken sandwich has the largest and most delicious slab of chicken and was delicious as usual but for the 10th time I wish it was actually spicy. Still worth it for the quality of food, just being your own tobasco! read more

Ordered through the mobile app and they told me I still had to wait in line. This is horrible. When I asked for my money back, they told me I would have to wait in line for a refund. read more

Hot freshly cooked food. Friendly service. Open till late. Sometimes when we order dishes that's sold out- they make a fresh batch while we wait in our car and then they bring the food to our car.That's everything to love ! read more

My son asked for a 3 piece meal with a breast and legs, he got wings. We asked for a 3 piece tenders for my granddaughter and fries. The tenders were undercooked and she took 3 bites. They ordered cokes, no straws and no sauce for the tenders. $25 for that, I've never been so disappointed in a Popeye's. They could barely speak English and didn't want to listen to the order. I won't go back there. read more

Nice and friendly staff, but they consistently get your order wrong. Orders are filled incorrectly greater than 50% of the time.

Got some food from this location yesterday. The chicken was dry and tasted old. The fries were cold as well. Sterling and Leesburg location are better. Don't go to this location, they do not care about customer satisfaction. Read other reviews. read more

It was drive through order for some reason I have been told to park near by and someone will get it for us, I have to wait about 20 minutes and after this when I got home my food was not exactly what I ordered. Just don't go there you will simply be disappointed read more

Got the chicken sandwiches, and throughout the process (I arrived early, waited outside, then had a complicated order) the manager was awesome. Her staff, not so much. Only thing keeping it from 5 star. Not her fault, help is impossible to find. But man...they unlocked a door the door I was standing at AFTER they unlocked the door at the other end of the restaurant, then unlocked my door and turned and walked away like I wasn't there. read more

Love that chicken from Popeyes! At least, that's what they tell us. Here's what I have to say. This is the first time I have eaten at a Popeyes location. I am always excited to try new chains, especially after seeing some commercials about their new butterfly shrimp. Rather than bore you with a lengthy review, I'll go over the pros and cons and let you decide for yourself: PROs: 1. Drive-Thru ordering is quick! 2. The food is always fresh! 3. The biscuits are delicious! 4. The price is right! 5. Everything is conveniently packed. CONs: 1. Drive-Thru communication is muddled due to poor speakers and a thick accent. 2. The reason the food is fresh is because they don't have any ready! Be prepared to wait 15min. 3. Everything else is rated on a scale between: Sucks - Mediocre. 4. Or so you thought, and then you receive your food, see how small the portions are, and notice you're also missing items you paid for. 5. Containers are smashed into the food and the plastic tops are broken due to pressure and heat, resulting in gravy spills that make you wonder if Popeyes is run by BP. read more

First off, I do like popeyes. This location however is not good. They were out of ranch, several sodas, and the 5$ box even though it was still being advertised. Not happy. The restaurant is clean though. read more

Popeyes - Out of many sodas - Fast Food Near Me - Ashburn, Virginia

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I used to like this place, until I went in to eat I order my usual with a drink when o go to the beverage are and start to pour the ice I notice this awful mold smell I grab a napkin and wipe where the ice comes out of and guess what there was mold I pour out the drink and noticed that the tray was just as NASTY with mold and slimy stuff around it. I felt sick to my stomach... I complain about it and the Manager said they would take care of it. We went back only because my husband wanted Popeyes I agreed but was not gonna eat... And guess what the ice tray was still dirty.. Grosssssssss read more

Food they're offering does seem good but when I look in the takeout window three or four of the people in the kitchen are not wearing masks they have them on their chins I don't know how their chins are protecting how they're breathing especially in a COVID-19 environment I will not go back read more

Decent chain. Don't expect nothing more than average. I got the family meal, it was alright the chicken was good and biscuits which were decent. The Cajun fries were super soggy and disgusting, and the Mac an cheese is a joke it's definitely some Kraft Mac n Cheese. It's literally noodle is a cheese sauce. I won't be coming back here again as it was all worth 30$ + not worth what I was expecting. I recommend spending that much money at somewhere else. read more

Not sure what everyone else is complaining about, but our visit was great. The place was clean, the food was good, and the service was just normal. Compared to other locations which I have been to, this place was just fine. read more

Very unfriendly service by the cashier who looked like the manager. Saw a kitchen worker use the bathroom and leave without washing hands. Tables were dirty with trash. Had to clean our own table with water and napkins. Ordered for our family but returned the food after finding it luke warm and old. Even the French fry was cold. Probably the worst fast food place I've visited in a long time. Left to drive to a chicken sandwich franchise. read more