Did ordered on door dash. Got the wrong order but ok. Everything was cold. Not just room temperature but actually cold. The tenders we got (we ordered bone in chicken ) were white. The color after cooking maybe beige but not appealing. The bone in chicken that came all dark meat was the spicy. We did not order that. The biscuits could have been used as a weapon. Hard and awful. I use to like Popeyes. It was eww at best! read more

This was my first time at Popeyes and I was impressed! The chicken was crispy, juicy, and full of flavor. The service was quick and friendly--I'll definitely be back! read more

HORRIBLE MANAGEMENT, we had the General Manager take our order in the drive-thru and he was sooooooooooo rude, kept on cutting us off as we were talking and was rushing us so much. Then was getting upset when he couldn't understand what we were saying because he kept on cutting us off. read more

I'm glad they opened up here, much more spacious and nice. They are so nice too. I love everything on the menu. LOL read more

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In the last 6 months or more this place has been absolutely horrible. It never has spicy chicken available. The employees are extremely rude, including the manager. The chicken each time was completely undercooked, not to mention the order completely wrong. Our family and friends say the same thing about this Popeyes and the other one on Big Timber. We will never go to this restaurant ever again. Nor do I recommend it to the public. It is absolutely a nightmare. read more

This location is trash ... I got a chicken sandwich and 2 can dine meal. They had a whole line up of sauces on the counter I grab a few the lady yells at me saying we charge for sauces. So I just paid $20 for food and you can't throw in some sauces???? The owner/ GM for this location should be slapped for acting like such a cheap ass. I've been to Popeyes on the west side of Chicago with bullet proof glass and they are more than happy to hand over a few sauces and not be so cheap about it. Places like this try and nickel and dime you for condiments Foh! I get home and start eating the chicken was dry like it sat under a lamp for hours ... if zero stars were possible I'd give them 0. This place is on a permanent ban read more

I visited the Popeyes in Elgin Il on at 807 south Randall Rd, to say the service was bad would be an understatement. I was called out of my name by both the manager on duty and the person waiting on me. I ordered food and of course the order was not correct. The chicken was loaded with grease. I returned it thru the drive thru and the exchange was horrible. I recorded the incident, to send to corporate and share with the world. This location WAS a welcomed addition at first but based on the complaints and word of mouth this store should be closed. Service is awful and the food is hit or miss. read more

I've never had an issue here. The chicken sandwich is awesome. Always fresh and hot. The fries are so so. The service has been good as well.

The male food server in the drive thru almost stole the card that we used. Didn't give it back and act like he didn't have it until I got mad. I def wouldn't come to this location. If you do use CASH so they don't rob you read more

every single time i order from this popeyes i always have some extra chicken, (of course my big back ahh ain't complaining) which is why im leaving a review! whoever works the cook position in popeyes around 2pm needs a raise. read more

Only come to this location if you want the worst possible sludge the food is always fatty and order gets messed up terrible location!

Ordered online and drove to pick up. Doors were locked and we had to wait a half hour in drive through to pick up. They gave us my order and I drove away. We ordered 36 nuggets and they just wrote on receipt no sauce. They also forgot my spicy chicken sandwich that now I would have to drive 12 minutes to store and wait in line again to get. I love Popeyes but this store is one I cannot return too. Looks like KFC is right down the road on Randell. read more

Popeyes - Receipt. - Chicken Wings Near Me - Elgin, Illinois

There is a reason this Popeyes has such a low rating. Service is awful. The manager needs some serious customer service training. Been there several times. Always have an issue. Will never go to this Popeyes again. read more

I ordered 30 chicken sandwiches for an event. Ricardo and crew did an excellent job. Thanks.

I ordered 8 pieces 4 dark piece spicy and 4 dark piece regular. They pack it all together in one box so it all tastes spicy!! All the chicken was dry. The white meat was stringy and dry. The company either changed chicken suppliers or they are cooking too long. The legs were so small. I've been going to Popeyes for a long time (the one on Big Timber and Hanover).... The new one on Randall in Elgin is horrible. This is the second time this happen. I'm done with this restaurant. read more

Little disappointed, (I ordered through ubereats) I ordered a chicken combo, cajun fries with sweet heat sauce, and an additional side. They forgot my cajun fries and I didn't get the right sauce. When I tried calling 2 times and they were busy so I waited a little and someone finally answered, I couldn't really understand them so I asked for them to repeat what they said and they proceeded to hang up on me. Don't think I will be ordering here for a while.... read more

The last two times i have been there very disappointed the first time they forgot 2 of my sandwichs and i didnt have time to go back and then we went yesterday and ordered 4 chicken sandwiches and chicken nuggests all the food was cold and tasted like its been sitting there for awhile i will not be returning read more

Looks like the last time I need to go to Popeyes. Went through drive up - menu is very confusing. I ordered 4 wings, and an order of hush puppies.. the bill -$15.99 .. I questioned the amount at the window and was told yes- cause I was gonna get 2 biscuits.. when I looked a receipt it said 4wing classic dinner ... I did not order a dinner .. ( $9) I just wanted 4 single wings .. if I had ordered the dinner, looked like I should have had rice and beans .. but that wasn't in order, nor were there 2 biscuits, just 1 which I didn't care about anyways and it was so much smaller than it used to be. .. I didn't go back as the window clerk was adamant it was 4 pieces ( only) .. 4 pieces of the tiniest wings you could imagine. .. and unbeknownst to me, the hush puppies, were breaded shrimp ..but I didn't realize that's what it was .. what a disappointment .. this used to be my favorite chicken - but understanding the world scene, I just won't waste my money on inferior food. read more

Popeyes - 4 super small wings and shrimp hush puppies - Chicken Wings Near Me - Elgin, Illinois

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Absolutely horrible competency every time. They ALWAYS have missing pieces of chicken like they can't count above 5. At this point I think this location deliberately cheats their customers. read more

All I can say, check your order before leaving..... several times now, that after getting home, they forgot the sauce. A rather simple order of two shrimp combo meals and they forget the simple item of cocktail sauce.... seriously? read more

Customer service sucks and they mess up your orders. Double check food. Always ended up missing an item!

For starters the restaurant is closed inside due to short staff. You wait in the drive thru lane for 45 minutes to place your order, you pay and then they tell you, oh it's going to be another 6 minutes to make the chicken. Are you kidding me? Last time coming here. Better places with better service to choose from around here. Not even I'm sorry. WORST service!!! read more

I was overcharged the first time I went there. There is never a manager available. The second time I went inside because there were 4 cars in the drive through and nobody inside. The young man at the register took a look at me and walked away. I waited 5 minutes for service and then left. Apparently the staff here needs more training in customer service and to familiarize themselves with pricing. I won't return to this Popeyes. read more

Worst Popeyes around. Been going there since they opened and constantly get order wrong. What's more upsetting is having my kid cry because they give spicy instead of mild when asked. read more

Never been to Popeyes before but thought I would give it a chance. Ordered the nuggets and they were soft not crispy. French fries were stone cold like they had sat for a half hour. They forgot to give me the 2 sauces I ordered, so nothing for dipping. Loved the biscuits. Very bad expereince. Will not be back read more

They deleted my review off google, so I guess Ill post it here. Went in the other day to get food, stood at the register for 10 minutes before anybody took my order, waited another 30 minutes for my food to be ready, got home and it was completely wrong. I ordered a 2 piece all white mild, and shrimp with tenders. Got a 2 piece leg and thigh, and 2 tenders with no shrimp. This is the fourth time in a row my order hasn't been correct. I think its time to call it quits for me. Will be taking my business to the Chick-fil-A down the road. read more