The stop into Popeyes at this location was based on needing something quick. We took the chance and we were greeted with a warm welcome. She was patient as we were undecided on what we wanted and she helped us decide. The lobby was clean and initially was not crowded but that changed the longer we dined. The drink machine in the dining area was out of ice and syrup for some flavor and they accommodated getting up drinks and refills quickly. The food took a while to come out but when it came it was piping hot with all the great flavors enjoyed at Popeyes. The best experience I have had in years at this franchised restaurant. Keep up the hard work team read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Foley, Alabama

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So sad. If you ever read any of my reviews I don't do fast food very often. Sometimes I just want some hot and spicy chicken. Popeyes has always had really good, solid spicy chicken wings. They also have a Rojo sandwich I had never seen before. I ordered just the wings and sandwich, no sides. When I ordered the wings, the very nice lady gave me a look and she said, "You know they use a dry rub now...". Why didn't I take the warning?? They used to come to each location marinating in this really spicy, flavorful coating that delivered some serious heat.... No more. Now they take their plain wings - which aren't bad wings, they just aren't really hot, which is what I was looking for. Nope, they aren't hot at all. Very, very disappointing. Also, it took so long to get my wings that the person who took my order offered me free food to make up for it. I declined, I have to watch my waistline!! The Rojo sandwich arrived first and it was solid. I love the bread to chicken ratio this sandwich has. Really good sandwich and much spicier that the "Ghost Pepper" wings. The place was inviting and clean. Great music playing as always. read more

Popeyes Louisiana Kitchen - Rojo sandwich - Fast Food Near Me - Foley, Alabama

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Food arrived cold - not dashers fault they held him up waiting for another order. Also short 2 biscuits in a 6 biscuit order- that's stealing. They hard as hockey pucks. It will be another long stretch before we get Popeyes again. read more

My food was fresh don't get me wrong BUT my macaroni and cheese was like a chum consistency and it was gritty. read more

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McDonald's has better customer service than this place.. good food but extremely rude people for how well I treated them even after getting my order wrong.. this is my first experience trying Popeyes food and I'm very disappointed how careless these employees are at this location 2 star because the food was good read more

The service was nice and friendly. The pick up area inside by the drink fountain floors were very nasty. I don't know if some wasted their food and no one bothered to clean it up. I just moved here and visited Popeyes 2 times and noticed this. read more

I stop by several times a month and chicken is always good. Problem is when going through the drive through you don't always get what you order. Happened yesterday but I live to for away to go back. This has happened more than once. I will go inside and order takeout in the future. read more

Used to enjoy going there, food was above average. Those days are gone. Service is rude, disdainful, chicken never ready, mediocre quality, most workers difficult to understand, very broken English, speak whatever amongst themselves, possibly Jamaican, Swahili, who knows. No More! read more

Pretty average popeyes nothing to say nice enterior, service, and overall atmosphere. Food was meeting our expectations.

Love, LOVE, LOVE! No matter the party size, this new location can accommodate. Great food, great service, and beauty views. The new location has the same amazing vibe. The outdoor patio with the fireplace is beautiful. We had a 50th bday party tonight on the patio with live music. Can't say enough great things about our time tonight. Always 100 on point. Thank You all! read more

You never know what to expect from here. Sometimes the food is great! sometimes the food makes you just want to throw it away. This place has really went downhill in the past 5 years. The service is also a 50/50 they're either nice or they look at you in disgust. Overall this place is a 2/5. read more

the cheese look perfect wow it was better than costco very bussin get if you in area!!!! read more

The rudeness so common at Popeyes, is a company wide cultural problem that surely extends to the highest management with in the company itself. If my kids had spoken to me like that I would have beaten them. If the chicken is good, I'll sometimes put up with the rudeness, but the food is sometimes really.... Old. read more

Update: I finally reached a manger and she made it right. Our redo order was the quality you'd expect and the manger was so gracious and nice. Chicken was hot and tender. We will be coming again! //// Usually love Popeyes. Today, Sunday at 10:55, we ordered a 2 piece all white meal and a 3 piece all white meal. Got all dark with the 3 piece having one breast. Did not think to check it when they brought out to the car. We live close so should have still been warm when we got home. Chicken was barely lukewarm and the biscuits dry. The side were fine. Tried calling the survey number on ticket but due to a software issue it was not working. Called the actual store and it went to voicemail but mailbox full. So they don't really want feedback. Worst Popeyes experience ever. Chicken seemed left over from day before. So disappointed! read more

Good lord, this place needs some help with politeness and efficiency. Whoever runs this establishment, you need to get your employees in check. There's no excuse for being rude to paying customers. read more

Very rude and impatient... Hiss and sigh, rolling her eyes as if she hated her job. I even asked her if there was something wrong?, And she said, no, I'm just cold... Well, that has nothing to do with your attitude toward the customers. no southern hospitality for sure... Then when I opened my box of chicken, it was as if it had been fried and left underneath the red heat lights for a day. This was not the first time having this experience here, I will not be going back. read more

It is always a treat to see our grandchildren get so excited about eating Popeyes. They love the chicken as do we. This visit however was honestly horrible. The food was a disaster and thd service was even worse. Our order was $ 66.00 and some change. When we got home the chicken pieces were so small that we could not believe they actually gave them to us. I ordered extra sides which were missing, and yes the pies were also missing. They charged us extra for the Mac & Cheese and then gave us 1/2 empty containers. I immediately called the stores and it took 8 times before someone actually answered. The lady we spoke to was very friendly and said our name would be in the book and she would replace our order and that since they were closing to go ahead and feed the chicken to the kids. Not once were we told to bring the food back because I would have made sure we did. I arrived at this store on today and was treated so bad that we just left with nothing in hand but a seriously broken heart and mindset for how bad Popeyes treated us. We were told that all they were replacing were the 8 pieces of small chicken and that for future reference they can not control what size the chicken is and will not replace it again. Then they asked me for the sides and refused to replace them since I did not bring the other ones back. Although I tried to explain about our telephone call, 4 nights earlier, we were treated as a thief. Today I waited for a manager to call me all day but never heard from anyone. I even called two other stores for help and was told if you leave your name and number we will have someone call you. So if anyone from Popeyes is reading this review, I would love it for someone to call me back. read more

Ordered 2 fish sandwiches. Waited, waited the girl was rude. Didn't even thank me for the order... got home, about 5 minutes later and I got 2 chicken sandwiches.. Not fish... Chicken!! If I wanted chicken I would have ordered chicken.... Nope.,, not going back! read more

the girl at the drive thru window was so rude. we won't be back at this location. customer service is awful. Tuesday May 14, 2024 read more

Went in this afternoon and was the only customer. The all black staff refused to greet or even acknowledge my presence. After standing there being ignored for a couple of minutes I took my business elsewhere. I'll never give them another opportunity. It was painfully obvious that they just didn't like how I looked. So I'm pretty sure the food would have sucked. Place was dirty and smelled foul as well. Screw them racist jerks! read more

Horrible service! How can you screw up 2 fish sandwiches! I got home and they were hamburgers! Not Fish! Rude girl working the window! Never again! read more

This location, Foley Hwy 59 is one of the best Popeyes I've experienced. People are attentive and service is good even when they are backed up in line and at the window. My orders have always been exactly what I requested. Good crew of folks here. read more

The drive through needs to have someone with manners at the window . I worked the drive through several times your are not to repeat anything else over and over ? How bout is there anything I can help you with? And they never get my order right ... The food in the foley location is getting worse. read more

We havent been here in over 10 years but kept seeing the sign for the sandwich so decided today was the day..I also saw they had red beans and rice which I love..the sandwich was huge and delicious, the red beans were very tasty for me but tho my hubby loved the taste he thought they were too dry..frys were good too..we will be back and plan on trying other items they have.. Only thing the guy taking the money at the window had no mask on but I noticed most others did..with the covid they should all be masked at the window.. read more

Ok, ok. I tried the now famous spicy chicken sandwich. So yea, totally surprised. (Disclaimer: I haven't been to a Popeyes in two decades - not really my food level) I'm not sure what I was expecting but what I received really did surprise my taste buds. You immediately notice the thickness of the chicken meat, the freshness of the bun and the sauce. All compliment each other nicely. I think a really important part of a chicken sandwich is distribution and thickness of the sauce. With this sandwich there is no dripping out the back with the right amount to hit every bit. Some competitors chicken get soggy really fast on their sandwiches but this one stayed crunchy the whole time. So mark the day, I recommend Popeyes Spicy Chicken Sandwich. read more

Omg how did we miss the best chicken nuggets ever? The hyped up sandwich is trash IMO. But the nuggets are fantastic and a little spicy. Ordered them two days in a row and may tonight!! read more

Probably one of the best ran Popeyes I have been to. Popeyes has really good fried chicken and their red beans and rice is great. The biggest issue with Popeyes is the establishment and their employees. Often the places are kind of sketchy; questionable cleanliness and employee that aren't quite to normal standards. But this one runs like a well oiled machine. (The chicken sandwich is better than Chick-fil-A). read more

Wrong Order Dirty Gloves No Mask On August 6, 2020, at 4:35pm, on the way back to Gulf Shores, AL, from Pensacola, FL, I stopped by the Foley store to get some fried chicken for supper. I went through the Drive-Up and ordered a 4 piece combo. When I got to the window, the cashier handed me the bag with a box in it. I put the bag on the seat and paid with a debit card. There were two persons handling the window. One male wearing a mask, and clear latex gloves that looked like he'd had them on all day...sagging and loose. The female did not have a mask on. (Alabama has a Statewide Department of Public Health Order, approved by the Governor for everyone to wear masks. They have special orders for restaurant workers.) When I opened the bag, I found it contained 5 chicken tenders and BBQ sauce, some very soggy fries, and a very hard biscuit. Not what I ordered. The only thing Popeye's has that I like is the Fried Chicken. It is too far to take it back to Foley at that time, and I was too tired from the drive from Florida. In view of the problems I have enumerated, and possibly more that are not as visible, I decided it was best not to eat the food. ($10.44) This sounds to me that there is a Manager problem and shift supervisor problem at this restaurant. I wonder how deep the problem goes. At this time in our lives, we cannot afford to have deadly mistakes made by those who handle our food. Sincerely, William Bekurs Gulf Shores, AL read more

The workers are beyond rude, they seem like any question you ask you get on their nerves. The workers working the drive-through rush you. Worst customer service. read more

Worst customer service I've received in a long while...the people there seems as if they do not want to be there...slouching around and hardening their faces just to give you food YOU paid for!def not eating here again..they need to all be required to take some type of customer service classes/training prior to dealing with actually customers. read more

The establishment only gets 2-3 stars because my order was SO WRONG, but I wanna give a BIG shout out to A 5 star employee named Aaron at this location! My girlfriend and I Went through drive through and ordered about 40$ worth of food. Most of what we reciveved was incorrect and we were also missing our desserts. So I took it back inside with my receipt where Aaron greeted me and he looked over the order. He then apologized for the mixup and made sure to correct the mistake very quickly and very professionally. Thanks again my man, Dinner was fantastic thanks to you! read more

Fantastic food! Fantastic service! Fantastic owner! We were invited to the private opening by this lovely lady and she and the staff are wonderful! Please stop by and enjoy! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Foley, Alabama

I waited inside in line for over thirty minutes for one sandwich and a drink. The line was wrapped around the building and I heard one of the help say they needed to take care of the line before they helped the customers inside. Two of the girls working behind the counter were very rude and practically threw the food at the customers. One man didn't get one of his side orders and asked for it, and the girl working rolled her eyes at him and plunked his side order at him. My chicken sandwich had one pickle and no sauce at all. So disappointed in the sandwich and the lack of customer service. The managers were no help at all. It will be awhile before I go back. Foosacklys is looking better and better. You need to retrain your help in how to help the customer. read more

i was looking to order my food and told the lady "one moment pls" and then she proceeded to keep asking me if i was ready over and over as if i wasn't supposed to look at the menu for more than 10 seconds. not sure if it's a mental thing or if she's just impatient and hates her job but they need to do better cuz that's rude :) read more

So for the Iron Bowl, we bought one of the Popeyes fully cooked Cajun Turkey (frozen) to taste test. Both the white and dark meats were moist and wonderfully flavored. My guests really enjoyed it. I thawed it in the fridge for two days, apparently that was not enough because after an hour and forty five minutes in the oven at 350 degrees, the thermometer read 54 degrees . But another hour in the oven did the trick. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Foley, Alabama

Good chicken.... Incredibly slow service (expect to wait 20-30 mins inside and outside).... And my order is incorrect 75% of the time.... Last time they didn't place my 12 Nuggets in the bag BUT gave me four sauces?' Too far away to go back and get them .... Out $11.00. If you stop here.... Expect to wait and check your order before you leave the window.... You have been warned! read more

Good food but pitifully slow service. Drive through orders usually wrong Fried Chicken

Staff was very friendly but during our visit they messed up on several people orders including my own. I ordered a 5 piece and only got 3 at first (which is what my friend ordered so I thought it was hers only I had spicy vs mild chicken) they quickly fixed it but forgot my friends utensils for her potatoes. I didn't care for the spicy chicken but would consider trying the mild later on. I also didn't like the gravy on the mashed potatoes. read more

Popeyes Louisiana Kitchen - Spicy 5 piece chicken with biscuit and a side of mashed potatoes - Fast Food Near Me - Foley, Alabama

I come here often. Not only is the food good, but at this location the service is exceptional. The people are always so friendly here. You just don't find this type of great service at a fast food place. Great job folks! read more

We visited this location twice during our stay here and the customer service was awesome! The food was what you would expect from a Popeyes but the employees made it a lovely experience. Keep up the good work! read more