Worst experience I've had at a restaurant in a long time. Customer service was horrible, staff had the worst attitude. Food was even worse, chicken had a weird old taste I literally gagged trying to eat my food. The couldn't even get the jalapeños right, they almost had a rotten taste. I went inside to get napkins and spoons that they forgot to pack and the grime on the walls made my skin crawl. Please don't waste your money, time, or stomach at this place. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Gambrills, Maryland

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I've been going here for a month now (roughly 4 visits) and each time they mess up my order. For example, Today I ordered 4 of the new strawberry biscuits (Had them before at the Glen Burnie location) and I received all plain biscuits with icing on it lmao did they run out of strawberries like they claim they are out sauce packets?? Who knows at this point. read more

Popeyes Louisiana Kitchen - two pieces of bread on a plate - Chicken Wings Near Me - Gambrills, Maryland

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I visited this location earlier this week and waited over 30 mins to receive my food. I went to the drive thru and was instructed my order would take 12 mins to complete so I waited close to 25 mins and nobody went to my car so I enter the restaurant. There was an African American man there also waiting and I asked him did anyone acknowledge him and he said no. He was there at least 3-4 mins before I came in there. Once I reach to the rep which was the same person who took my order and explain to her about my situation she slammed my food in the boxes and had an attitude the entire time. I was shocked that she done that. It was a Spanish woman and she was speaking Spanish to her coworkers while boxing up my food. Also the chicken I was waiting for was already ready on the shelf with at least 30 pieces cooked which was ready a long time ago. I asked for two different sauces and she pour some old sauce in a cup and gave it to me. I will never visit this location again. read more

This review is being written amidst the chicken sandwich mania that has been going on for the last week or 2 in august 2019. I have to say that prior to this I have never really been a big fan of this location. The customer service isn't great, and there always seems to be a wait. Now that this whole chicken sandwich ordeal is underway they can't even order enough sandwiches to make it through a 3 hour window. I came to this location 3 times, and all three times they were out of the sandwiches, and I got stuck in the drive through because there were no signs letting people know they were out. I know that it sounds crazy that I would go to Popeyes 3 days in a row looking for a sandwich, and to that I say this. If you tell me that your mothers got the best Mac & Cheese, or Potato salad, then you can be for sure that i'm gonna come see about it. I am not trying to perpetuate any stereotypes, but I am culturally connected to certain foods. Now i'm hearing about a chicken sandwich that is supposedly better then my current favorite chickfila sandwich? How could I not let curiosity get the best of me? Maybe i'll try back once the madness dies down, because I can't keep wasting my time coming to this location. You would think that if there was a increased demand for this sandwich that they would just order more, but they dont, and they're not. Which pretty mush falls in line with how they have always been with there service, and thats terrible... read more

This Popeyes location is trash. I found hair in my chicken and they barely provide napkins or utensils. Save yourself the headache and drive 10 minutes to the Odenton location. read more

I'll start off by saying that the staff was friendly and my food was fresh. Placed an online order. I took into consideration that it would still be a wait and indeed it was, 30 minutes and that's fine. Got to my order and they asked what kind of sauce, I replied "honey mustard" they didn't have any, then I asked for bbq and they didn't have that either! I told them to give me whatever they had. Then they told me that they didn't have anymore of the strawberry Fanta and I had to substitute that with a sweet tea. Because I ordered 4 drinks (in which they only gave me 3 of) I also asked for a cup holder, low and behold they didn't have anymore of those either... read more

I do not see anything hard about taking orders. But what's even harder is for people to line up in the queue to order food and then drive back to their place only to find that your order is wrong. I said no legs. are you serious? Come on people get it together. read more

Popeyes Louisiana Kitchen - A box of chicken specifically asked for no legs. - Chicken Wings Near Me - Gambrills, Maryland

I usually don't write reviews even when the service is bad. The service here was extra bad, no one greeted me or said hello. They got my order wrong I drove all way home and came back and didn't even receive an apology. You should learn how to treat your Black customers better read more

they have horrible service! asked me for my whole older and then said they don't have any at the last minute. i have been here multiple times and WONT be coming back! , always issues!!!!!!! read more

I submitted my order via the Popeye's app for this location. At the drive-thru menu board, I mentioned I placed an order under my name via the Popeye's app. I was instructed to drive to the window. I received my menu items immediately and accurately. I also requested an additional menu item to be added. The Popeye's responded to my request rapidly. I was satisfied with my experience at Popeye's. read more

Whoever made my chicken tonight knows what they're doing. Customer service was really good too.

Horrible Service. Incompetence galore. Drive to a different location. You'll be doing yourself a favor. They won't get your order correct so you'll be disappointed. Ordered a three piece - got a two piece and one of the two is barely a piece at all and I didn't order a wing. Fries and biscuits over cooked. Lame. What a waste of money. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Gambrills, Maryland

Warning, don't do a mobile order at Popeyes on Annapolis Rd in Gambrills. I placed an online order using my credit card for a chicken sandwich meal and a 6 piece chicken wing meal. I realize that my wing meal was missing as soon as I left the drive through. I immediately went back to the drive through and waited. When I got to the mic the voice said to pull around. I was greeted at the window by 2 women, 1 identified herself as the manager. The manager said the wings were not charged and refused to complete my order. I told her that my credit card was charged and showed her my telephone receipt. Even after reviewing my phone receipt she refused to serve me my meal, unless of course ,if I agreed to pay for another meal. I'm no scammer looking for a handout! I'm a grown women with grandchildren. To make matters worse, I asked for the name of the person that owned this franchise or who I could speak to with my concerns. She said, "She didn't know!" I am furious. I will never use this mobile app here. Buyer beware! I would give ZERO stars for SERVICE if it were an option. I don't know how their food was because I didn't get my meal. Another ZERO for nonexistent food!Receipt Order Details Aug 24, 2023 Order time: 12:10 PM EDT Method: Take Out Location: 1111 Annapolis Road,Gambrills, Maryland, 21113 6Pc Wings Combo $9.99 6pc Classic Wings Regular Cajun Fries Small Coca-cola Offer - 1Pc Cinnamon Apple Pie $1.00 Cinnamon Apple Pie Marker Item - Sides Blackened Chicken Sandwich Combo $8.99 Blackened Chicken Sandwich Regular Cajun Frie Small Coca-cola Subtotal $15.37 Tax $0.92 Total $16.29 read more

1/26/2020 Poor service!!!! We arrived 5 minutes before 10pm and the drive thru driver was very short. He continued to ask is that all, is that all. Finally, we asked, "is there an issue, can we complete the order?" His response was that they were about to close, and they were trying to clean up, and that they didn't have much food. At that point, we reversed out of the drive thru. It was not necessary for the cashier to say all of that to us. Complete turn off. Not everyone should be working with customers. read more

Placed an order and on the receipt the order was correct so why when we get home we are missing an item that was paid for and the chicken tenders were mild. They are only doing one order at a time we do not understand how this happens. read more

Drive-thru service was extremely slow. A bunch of young kids working. I'm all for employing our youth and keeping them out of the streets but not when I'm hungry, and I have to pull around to the parking lot to wait an extra 30 minutes for "Fast Food". Ridiculous read more

Many of the Popeye's locations do a special on Tuesday's where you can get a two piece dark for $1.29. So if you know it's a promotion going up.....on a Tuesday (yeah I went there) then I need you and your crew to be ready to handle the crowd of chicken craving customers. Often you'll sit in the drive thru waiting before they even take your order, wait some more and peep inside when you're paying as they seem to struggle to keep up with orders. Being on Route 3, a lot of patrons will use the drive thru. On a whim one day I went in and it was much faster service. I will admit that each time I come here to get my gremlin and I food it is always piping hot when I reach my destination. So I can deal with the drive thru wait. There haven't been any negative customer service experiences to mention so I'll keep frequenting them. read more

Come here a lot. The last time I came they forgot my red beans and rice and gave me buffalo sauce that was OPEN. I went today and when I pulled up the girl at the window said nothing to me. She simply stuck out her hand so I'm thinking ohh she may be deaf. No problem. But she snatched my money. I went to get my food and she shoved it in my hand. I looked down in the box and I said "oh the buffalo sauce is missing" to myself about to drive off and she said "ugh hold up". Very Rude. Not coming back again. Update: That was all I ate all day and now I have food poisoning. Never got food poisoning from this location before so I'm shocked. read more

terrible food $41 for a 10pc meal that taste freaking horrible. everything was nasty Mac n cheese, mash and especially the chicken. if I didn't live so far I would've taken it back. disgusting. don't even want to give a 1 star read more

This popeyes has higher pricing for their combo/platters. I paid almost 20% more for the same order that I get at other locations. They also charge for side sauces...which I've never encountered before. And the size of the drink I received was smaller than what I usually get with identical order at other locations. Although it is closer to my home than others, I would most likely visit another store in the future for the sake of overall value. read more

Stopped at this location to grab a quick meal. Ordered the popcorn shrimp. No cocktail sauce? Ok, I can deal with that. Drink spilled all over the outside of the cup when handed to me? Ok, I can wipe it off myself, no problem. No fork for my side? Fine, I got a spare. Shrimp fried hard like a brick? Now I'm not able to eat the food I pay for? I can deal with a lot & rarely leave bad reviews. This experience was bad. I threw my food away & bought Chick fil A across the street. I know better now not to visit this location. I'm not going back to make a scene, I just go back. Ever. Try it if u choose read more

This Popeyes sucks in their response to COVID! You can only do drive-thru and it's not enough space for all these cars on Cheap Chicken Tuesday night. They should come up with a more efficient plan for Tuesday. They should have someone come outside and take your order like Chick fil a. read more

I've been here twice and the chicken strips and biscuits are SO good !!! Nice staff too ! Stopped in this afternoon and got the 8 piece for 13.00 and it was delicious! The ppl who work thee are nice and friendly and I think he even through in an extra piece or two ! read more

You did it again, Popeyes! Not only was the chicken dry and tasteless, but you gave me a wing as part of a 10 piece meal that was so small, it wasn't even worth trying to eat it! Seriously, it was 2 1/2" long! I can guarantee you that I'll never be back. I should have learned when you, on more than one occasion, gave me one less piece of chicken than I paid for. But maybe that's a good thing when you sell dried out, pigeon wings. Really, you suck. read more

Popeyes Louisiana Kitchen - Delicious dried up, piece of crap wing that was part of a 10 piece meal. Seriously, 2 1/2"? - Chicken Wings Near Me - Gambrills, Maryland

The best Popeyes I've been to, and that's saying a lot. We stopped in at the end of a three hour drive. The restaurant and bathrooms are very clean. The staff were friendly and even through in some extra nuggets because the ones in our basket were on the small side. Everything was delicious! The three of us cleaned our plates. I would recommend this location. read more

Popeyes Louisiana Kitchen - Nugget combo with red beans and rice - Chicken Wings Near Me - Gambrills, Maryland

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Food was okay, but service was the worst I've had in a long time. No one was wearing face coverings either. The service for the lady in the car in front of me was so bad she just left without anything. read more

I go to Popeyes every time I'm angry at my Cardiologist and this location delivers on unhealthy food. What they don't deliver on is accuracy or the slightest concern for quality. If this location ever gets an order correct, I'll assume the world is about to implode and come to a fiery end. If they suddenly care, they just divided by zero. The last time I ordered spicy strips, I was told "the original strips are already kind of spicy." That's a level of lazy that Congress can't achieve. I wound up getting "strips" that weren't much bigger than nuggets, and guess what - they weren't kind of spicy. Come on people! I'm trying to clog my arteries here! Help me out! At least give people their money's worth. read more

Been here a bunch and never had to wait in the drive thru for long. They messed up my order once but when I called they gave me a credit for a future visit. Overall the food is consistently good and never been cold... idk, been here at least 8-10xs the past 3-4 years and overall it's pretty consistent. read more

I got the 5 piece tender meal. The Red Beans and Rice, the biscuit, and the sweet tea were great, but the chicken tasted and smelled like fish? My guess is they are frying the shrimp and chicken in the same grease. Not going back there again. read more

Horrible!! Shorted us on our order. We discovered it about 20 minutes later at home. My husband went back to politely let them know. The manager RUDELY said "I saw you check your box!" No we didn't xheck, unfoetunatelt! He refused to give us the pieces he left out!! We are in our 60s. We don't use trickery to get anything free!! Charged us for a meal, then ledt some chixken out!! Never again. 3/10/19 around 6.15 pm. read more

Worst Popeyes ever they don't know the difference between dark and white meat the boy name JJ working the register was rude and didn't speak loud and clear enough when I asked him to speak up please he ask with an attitude and shoved my change in my hand with my food. Mostly teenagers running this place and the dining room is so small never again read more

Excellent! The chicken was excellent the red beans and rice was excellent even my biscuit and lemonade were all excellent not too much sugar why do you are you driving over the fucking line that's what I need read more

I'm from New York, we stopped here on the way home from vacation and I've never had such terrible service in my life it was actually laughable. They double charged me, the cashier Dan was extremely incompetent and rude. I asked for no gravy 3 times I still got gravy and had to wait 15 minutes for one order of mashed potatoes. I am amazed this place stays running. They need to flush out the current staff because they are awful. I would not recommend stopping here. The cashiers were definitely on drugs or something lol. read more