worst of the worst horrible service, never have any sides and food stinks ( being nice on that) have eaten at Popeyes in other towns food is good and service is good not Lancaster SC they might as well close up. And zero customer service support. And I see why. read more

I had placed a mobile order, and went to the restaurant to pick it up. Upon arriving, I was told I had to cancel my order because they were out of mac and cheese, an item I had in my order. They would not replace the item with something else, and they wouldn't refund my money. They wouldn't even just give me the order WITHOUT the mac and cheese. I was told to cancel the order through the app, and replace the order with different items. However, the app does not allow you to cancel an order after it's been placed. I could not get the person I spoke to to understand that. She became increasingly rude, condescending, unprofessional, and completely unhelpful. She told me to leave and come back some other time, but she's not sure when because the district manager wasn't available and she doesn't know when they'll be back, and that she couldn't help me. She refused to help, so I left without a refund and without food. I had to call support to receive a refund, which I'm still waiting on to go through. I've been eating at Popeyes for years, but I will never return to this one. You, as a customer, will be disregarded and treated very poorly the second it's mildly inconvenient for the "workers". read more

This place is probably the worst place I have ever tried to eat at. The owner really needs to listen to the ppl that write these reviews. Corporate needs to see there management. Ever one at Lancaster store hates the wee life and job. Takes a hr to get a chicken leg and breast and a mashed tater and gravy. You ask to speak to a manager. Well there just as rude and nasty as the rest read more

The Lancaster location is a terrible representation of the Popeye's brand. Every staff member I've ever encountered here, up to and including the General Manager are rude, aggressive and downright unprofessional. I've witnessed them laughing at customers, making snide remarks and even yelling at them. I've personally had two very negative experiences with them where they forgot some of our food (once after a 40 minute wait!) and then didnt want to replace it without an argument. The General Manager makes up policies specific to this location that corporate says do not exist and then goes on to repeatedly say "we're not part of corporate ". It's not uncommon to be left waiting 20-40 minutes for your food after you pay. They'll insist you move up so you "don't run their time up" but then take so long to get your food to you, all the while making rude remarks treating you like you've done something wrong. I'd encourage every single customer with an issue to contact corporate so these complaints can be properly documented against this location. If Popeye's revokes their franchise agreement it will be well earned! read more

Seriously, just DON'T. We ordered a 2-breast meal; they gave us two chicken nuggets instead. the sides weren't even filled halfway, and the slaw was RANCID (Seriously, the mayo had the consistency of rubber glue!). Save your money and go elsewhere. Hopefully this place will get shut down soon, if their rating is any indication. read more

Been to this location a few times and never experienced rude behavior but it is noteworthy that they often are missing fairly common items on the menu. Such as chicken tenders and almost always do not have spicy options. Not sure if that's mismanagement on a local level or not. But it is disappointing. read more

My first time here. I ordered a two piece chicken dinner two sides and was forced to buy a drink. Leg and thigh both were extremely small.They charged me almost $14.00 I could have bought a buffet meal for that price.Service was terrible. They don't deserve to be open. They are thieves. They don't deserve 1 star read more

I attempted to place an order through the drive through but was told I had to come in - don't really know why. When I entered I was assaulted by a strong Oder of old burnt frying oil and ammonia. I had to wait about ten minutes as the customer ahead of me had her order all messed up and the kid was arguing with her that she ordered wrong. He looked like he hadn't bathed in awhile and handled food with his bare hands. He put my order of red beans and rice in three tiny containers sideways in the bag and they leaked all over the bag. He said it was my fault. The manager intervened and said I had an attitude (at least that's what I think she said as she sounded unintelligible. Maybe she was drunk). At least she gave me my money back. read more

ordered on app 3/24, went through drive through to pick up. Was told everything was in bag. Got home and was missing main item: 5 piece chicken strips. Also noticed the BUTTERFLY Shrimp in tackle box were tiny. Then called restaurant, rude customer service rep, said to come back. ReturnEd to restaurant 16 minutes away. No apology, basically opened window and handed 5 piece box of chicken without saying a word then shut window. Never again, so I deleted app! copy of order: Your order will be ready to be picked up at Popeyes® restaurant # 13305 located at 426 Lancaster Bypass E Lancaster , South Carolina 29720 , 8032854575. 15Pc Tenders Dinner - Mild$8.791Large Cajun Fries$4.791Offer - $5 Butterfly Shrimp Tackle Box$5.00Subtotal$18.58Tax$1.86Total$20.44Paid with VISA ending in 0972 Popeyes Rewards - Points Earned: 185 read more

The worst customer service for a newly location for lancaster . i was unable to use two coupons on the same order so I had to do two orders. then get to the window to pay and was told I had to use 2 seperate cards or pay with cash after being told their system would not allow me to use my card twice. I told them I did not have cash I could use or a another card I wanted the use. the manager said it was nothg she could do for the inconvenience they caused so i left with only one order. i will never go back at night or again. Last time they didnt have food and they wasnt even close... the Team members are trash af. 2 times bad experience is enough. read more

Horrible service! Rude..Unprofessional. Something is always left out of the order and the staff do not want to make it right! I have reluctantly been several times and the same thing happens each time! I will not be going back to the Lancaster, SC location ever again. Tried to participate in a survey and the site states they are no longer collecting data for this location. Does anyone know the number for corporate? read more