Good management is important in any business...waiting 15 minutes for spicy chicken at Popeye's is poor management. Your top priority is making sure your product is always ready! read more

Popeyes Louisiana Kitchen - Waiting 15 minutes for spicy chicken! - Fast Food Near Me - Lithonia, Georgia

I gave them 3 stars because the only thing that was pretty good was the cashier. My tenders were undercooked, the fries were ok and the biscuit was good. The bathroom needed to be cleaned and the dining area needed to be swept. I won't rerun to this location. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Lithonia, Georgia

See all

I swear this was like the worst experience I had in a while horrible customer service the lady at the register had a nasty attitude I don't know why they have people with attitude's to deal with customer's that's spending they hard earn money and people kept walking in nobody really asked if we need help or if we ready to order just horrible!!!! read more

Placed an online order with ample time. It's been 35 minutes and still have not received my order.terrible service!

this location employees are rude the dude with the dreads wanna argue about a drink i paid for with a lobby full of ppl if the dont wanna talk nice put him in the back on dishes or dropping chicken food good customer service poor read more

The absolute WORST SERVICE I've received. Made 2 orders through the drive through yesterday, second for MASHED POTATOES . Upon receiving my order , I realized we received RED BEANS AND RICE. Those do NOT sound the same . So when calling back to inform the manager of our issue , we spoke to a regular team member . This team member insisted in asking about our previous order after we made it clear that we had two separate orders . We were stressing that the precious order was not related to the order where we asked for mashed potatoes. For some reason the team member kept inquiring about out other order . Incompetent and lack of active listening. In addition, those kids barely had customer service skills. DONT WORK IN CUSTOMER SERVICE IF YOU CANT PROVIDE SERVICE TO THE CUSTOMER . read more

I went through the drive. While in line, I saw advertisement for 3 for $5.00. I saw another advertisement for fried pickles with sauce. I am now placing my order for 2 thighs & wing. AI stated I could not specify which pieces of chicken for the 3 for $5.00. AI recommended 1 thigh, 1 leg, 1 wing. I said fine and ordered the fried pickles. The drive line was very long and the cashier was very polite. To avoid holding up the line, I paid and took my order. The chicken looked 2 days old and they gave me a breast, wing, leg. I don't eat breastfeeding. There was no biscuit or the sauce for the fried pickles. I threw it all in the trash, because almost 9:00 pm. SOME JOBS AI SHOULD NOT REPLACE. CONVEYING YOUR ORDER TO A HUMAN BEING MY ORDER MIGHT HAVE BEEN RIGHT. Now the chicken looking like it was 2 days old, was solely human error. Totally Unacceptable ​ read more

I had no idea they sold wingdings, smh. They gave me three likkle Wingdings for as a part of my meal. Never again. read more

Popeyes Louisiana Kitchen - 3 piece wing combo - Fast Food Near Me - Lithonia, Georgia

This place is super slow, very unprofessional and not Popeyes standards in my eyes. Their chicken is always fresh because you will have to wait for the freshness. I love that part of them. The ambiance is a white building and green trim. It's the new look for Popeyes. read more

i ordered buffalo wings from them it was stale smelled really bad and was inedible and when I called them about it and explained how I felt they were laughing read more

The line at the drive through was not too long. We placed our order at the intercom. I orderd the spicy chicken sandwich with a side cole slaw. Wifey ordered the 2 piece dinner with cole slaw and mashed potatoes. The young guy at the pick window was not engaging and looked out of it. Poor customer service and slow at the window. We took our food home. My sandwich was not spicy and smelled strange(old oil??). Wifey ordered regular and received Spicy. Not a good visit this time around. read more

I just had a Popeyes chicken sandwich for a late lunch. It was so good and tasty. The service was good but I have a complaint. Why do I have to order on the app to get a free apple pie when I am already at the window with a code for the apple pie right at the drive through. The last time I went to the same location we ordered from the app to pick up at the store but you couldn't go inside. Meanwhile people keep coming to pick up their online order. That night the line was triple wrapped around the building and I was told to enter the line for food I was supposed to pick up inside per the app. That was a bad experience and I ended up without any food for dinner. However today was much better but Popeyes needs to figure out what they really want to accomplish with their app. read more

I had to mile Popeye. It was very good I like it. Thank you. Should try it should try. It is good.

Do i recommend??? Hell no. Shit waaaay to ghetto. Literally so many workers but no one is really working. Line was very long, workers yelling their business out the window, and took 20 minutes to get our order. Only thing good is they have security sitting at the door.... read more

The most bland fried chicken I've ever had. It was horrible. This is my second time going to this location and both times the chicken was not what I've come to expect from Popeyes. Literally no flavor at all which is crazy because when you think of Louisiana, you think of flavor. The Publix right next door has MUCH better fried chicken than this location. Never again. read more

I placed a mobile order and my daughter went through the drive thru to pick it up. I re ch never the wrong order. I was missing a whole meal and fries from my order. I immediately called the store ( mind you the store is not around the corner) and told them what happened. My daughter left to go get the remaining food and once she left I looked over the paper receipt and it was someon else's order from the 10 hours earlier!!!! I tasted a piece of chicken and it was ice cold! When my daughter got back to the store I tried to tell the cashier but she was very very rude and advised she was only making what I said over the phone With a sarcastic tone! As if messing up and giving out the wrong order was my fault! read more

Rude don't even begin to cover these people. I placed an order through door dash, and I never got it, which I understand is NOT Popeyes fault... however, when I called to find out what was going on and why my driver was still sitting and waiting on the food almost 38 minutes later the person who answered the phone was absolutely the rudest person I ever have dealt with and then hung up on me. Next time I'll get something over priced and out of the vending machine before I'll order from there again. read more

The idiotic, ghetto high people can never do their job. They never give you your correct order even after not coming for months at a time. The people and facility look trashy. read more

What can I say? Love that chicken at Popeyes! LOL I just did my normal order. A chicken sandwich. Can't go too wrong with that right? read more

Atten: Popeyes Franchise owner for the store just off the Panola Rd exit. Your customer service was great. The cashier was friendly, and for the amount of business that was in the building AND in the drive through that was wrapped around the building, I got my food pretty quick. However, The food quality was absolutely below the company standard. And the fact that I can say that and not even now what the lowest grade could be, I'm sure my order was waaaay down below it. I ordered two of the blackened chicken sandwiches and added an original one. After waiting for about 12-13 minutes, I got my order. Not thinking I needed to check the contents I took my food home. This is when I realized my blackened chicken was not only blackened but it was also either over cooked or had been sitting in the heat bin well past it's heating window because the outer layer of it was inedible and tough. That's two sandwiches that were horrible. Let's move to the third sandwich which was the original. It too was hard to chew and tasted as if it had. Even sitting in the heating tray too long. And again, my wait time was probably the amount of time it took to cook a fresh one. I declined to even make the trip back due to the amount of traffic I'd have to sit through. The standard is quite low at this location and should definitely be looked into or it can just stay the same cause you probably don't care about how your store is being run...Shameful to serve low quality food read more

I recently bought from this Popeyes and they gave me raw chicken wings . I got terrible food poisoning after...

Please Season your food and don't overcook the turkey wings. The gravy was bland. The yellow rice was bland. The veggies was bland. The only thing that taste good with the macaroni and cheese. read more

They just opened and it too almost 30 minutes to buy a cajun turkey for Thanksgiving. This crew was unorganized and the manager didn't help matters at all. I'm sorry but the whole operation was piss poor. The staff didn't have their masks covering their mouths, just their chins!!!! Especially the one preparing the food!!! WTH! So I'm yeah no hit food orders for me. I'll never go to this location again! Go to this one and order at your own risk. Simply disgusting all the way around! read more

Popeyes Louisiana Kitchen - Really this is the 6 dollar shrimp box???? Really???? - Fast Food Near Me - Lithonia, Georgia

See all

The blatant disregard for COVID-19 right now has me in disbelief. For me to sit in line in the drive-through for 20 minutes plus. Then proceed to finally get my food. And be given an ink PEN In the drive-through from a lady who has gloves on boggles my mind. She did not change her gloves nor sanitize yet proceeds to serve the public. I am not upset with the worker however I am disappointed in the management. What's the point in wearing a mask and gloves and all you are doing is still infecting the public yet saving (at the moment) yourself. Do better!!!!!! It is evident that you have not thought through any of your safety precautions at this time. read more

The food is typical of Popeyes, so no real complaints there. However, the service and stock of sauces is HORRIBLE!

This place seriously need to be Shut down , there is no reason why I've been 3 hrs for Uber eats order . Then when I call and ask what going on the only excuse I get is that "we only have 3 people" . Like WTH why are you open if you never can give orders in a timely manner. Corporate need to shut this place down asap!!!!!!!!!!!! (Ps no this is not the first time and I'm sure I'm not the only who experience this) read more

This restaurant deserves less than 1/2 of a star. The customer service is terrible it took 30mins for a 8pcs spicy chicken strips. This is the worst store in the franchise I'm not sure why the corporate leaders haven't seized it back into QC. Please help us as this is not the quality the brand stands for. See how my spicy shrimp was packaged, we must have better quality! read more

Popeyes Louisiana Kitchen - Spicy Wicked Shrimp S&T Combo - Fast Food Near Me - Lithonia, Georgia

This location needs to be shut down asap, the service has flatlined. I placed my order and waited 30 minutes and still no food coming up. The Manager says that they are short on help but I've heard that same excuse for months now and this location has not addressed the problem. The overall moral seems to be down because the workers they do have seem to be overworked and they can care less above pumping out your food in a timely fashion. If this location doesn't improve they need to shut its doors permanent because it doesn't represent the Popeyes franchise standard by any means. read more

2nd time a charm. I ordered through DoorDash. I ordered 2 three piece white meat combos. I ordered at 1248pm and did not get my food until 220pm. The restaurant service is so slow. Then on my order I get in both boxes a breast, a leg, and a thigh. The breast looks like a hulk. Check out the pics. What part of white meat do they not understand? I have called them and they don't answer the phone. I have been requesting a store manager but have yet to speak to one from the last incident. I am really done with this location. They need to be shut down anyways or get some new people in there that care about people and want to work. read more

Popeyes Louisiana Kitchen - The breast is huge - Fast Food Near Me - Lithonia, Georgia

Last night April 27th I waited in line ordered two spicy breasts upon opening my chicken I noticed two mild thighs. I requested two spicy breasts because the chicken was neither fresh or spicy. I felt the need to come here because I noticed it was hair on my chicken. My chicken was dropped. Please look at your chicken before you eat it!! Upon requesting a remake I was given two mild breasts once again and they weren't even hot. read more

Popeyes Louisiana Kitchen - a hand holding a fried chicken - Fast Food Near Me - Lithonia, Georgia

See all

This Popeyes location is ALWAYS packed a super busy. I do a lot of ubereats deliveries for this restaurant and there is hardly ever not a long wait in order to get the food. The customer service is also lackluster at best so while the chicken is pretty decent don't expect too much int the way of fast and friendly service read more

I asked for honey mustard and the woman goes "What are you gonna do with honey mustard? Eat t with your chicken?" In the sassiest tone. I told her yes and she rolled her eyes at me and made a sound of disgust. Then she dropped the sauces on the table and walked away. Food however, was really good. read more

I see why their rating is so low!! I ordered food thru the Popeyes app at 4:20.... it's 5:10 & my food is not prepared at all! Pmtfo!

Pull up at 10:12am on a Sunday morning, no one else in the p/l let alone the line to order....and the person says " Hold on". We are wondering 7 minutes later what exactly we were waiting/holding on for??? We back out and pull up again. Crickets read more

I wish there was a 0 star option. This place is absolutely horrible. I waited for over 45 minutes for 5 tenders... just to get to the window and it still not be ready. No remorse, no apologies., nothing. I literally had to go in and complain just to get my food. Worst experience ever, this place sucks read more

they never answer the phone and when they do they leave you on hold for a long time I done called several times it's like they turn they phone off or something read more

This is one of the worst locations I have ever been too! You are supposed to open at 10:00am. It is 10:46am and you telling customers 15 minutes more!! Sad read more

My mouth was watering for sum Popeyes and first my app wouldn't show my code pin so I missed a deal, and now I feel ripped off from what I end up getting never again read more

Drive Thru was too long, so I decided to go inside. Placed my order at 6:09pm. My order included the new Chicken Sandwich...I didn't receive my order until 6:30pm!!! Finally got my order, the individual arranging the food just placed my order on the counter..... didn't say sorry for your wait....thank you....NOTHING! Very unprofessional! read more

This is the slowest restaurant on panola... an estimated time of 15 mins for a 8 piece family meal is ridiculous... one customer was furious over his burned chicken that he just waited for .. if u come here be prepared to wait, slow customer service, coworkers talking to each other instead of paying attention to the customers, and bring patience cause u gon neeed it .. I always time restaurants when I go inside or the drive thru; my wait ended up being 30 plus mins read more

Popeyes Louisiana Kitchen - My wait time on my 8 piece family meal - Fast Food Near Me - Lithonia, Georgia