Excellent chicken, if you like spicy Cajun style fried chicken. And most of the sides are good. No complaints with the food at all. Four stars, easily, there. It's the service side where they fall down. They have hover been overt,y rude, they're just not very friendly, and seem to border on rank incompetence. Neve, NEVER go to the drive through. Your order will be wrong three out of four times or more. It's so consistently wrong, I'm not sure even incompetence can explain it. They must just stick whatever is in hand in a bag and gamble that people won't look, or won't cone inside and complain. You'd think that just plain old incompetence would on,y screw up one order in four or five. Second, you can order the very same order three or four times in a row, and the cost will vary every time. It's like you order and the cash register spits out a random number between $25 and $32. Finally, and worst of all, they are slower than Xmas. It's like they're walking around in molasses back there. You order, they have you repeat it three or four times, and still can't comprehend it; their memory is terrible (e.g. "I'll have 2 pieces of spunk dark meat with slaw?" Two or three pieces? Regular or spicy? With French fries?"). It's like a bad SNL sketch. read more

Didnt answer to the drive thru, when i come by they actually do it takes forever. i do not reccomend this place

Just nasty, rude racist workers , rushed you through ordering food , is that all ? Is that all , is that all? Received cold food after waiting 30+ mins in the line. One of the workers wouldn't even help me. Had a group of people hanging out not eating. The new outside will not save this restaurant Then got served brown Mac and cheese!! If I could give zero stars I would, I'll be contacting who owns this store because it's just disgusting. read more

Popeyes Louisiana Kitchen - Nasty old brown Mac and cheese get it today only 3.99 - Fast Food Near Me - Marshall, Texas

Very slow service. Did not receive all of my order and it took over 30 minutes to get food . I would not recommend. read more

Popeyes Louisiana Kitchen - Mac and cheese ?? - Fast Food Near Me - Marshall, Texas

Honestly awful service and super slow. Don't care about there customers of really the food quality...

I give Marshall's pop eyes a minus five star review. I was there this last Saturday 5-16-2026. Me and the wife drove up to the speaker behind the store and waited for a person to ask what we would like to order. Sat there 10 minutes and nobody said anything, so I pulled around to the window and sat there another five minutes before the person came to the window and asked us what we had ordered. I said nothing yet, that's why I pulled around to the window because I thought the speaker was broken.( the person had on her headphone with Mike on it) She asked what we would like and I ordered. She took my order and asked if we could pull over and park. ( When we pulled around to the window there was a SUV parked one car link past the window and it sat there while I ordered and also another 30 minutes afterward. I noticed them eating their food and a lady got out of the passenger seat wearing a pop eyes shirt and took the trash into the store and then came out later with an order and handed to the driver and she went back into the store and he left) After sitting for over 30 minutes I backed up and over to the window and asked for my money back. The young lady said she couldn't do that. She would have to get the manager, so she closed the window and I sat another 10 minutes waiting, finally I waved at the young lady and she came back to the window. I said I would like to speak to the manager, she said the manager was there but was down the road and on the way. I waited another 15 minutes. No one showed up, they couldn't give me a refund I never received a receipt. I was at the window at told the young lady I would cancel the transaction on Monday morning. I couldn't because I paid with bank card. So I'm out $36.11 and will never go back to Marshall Tx pop eyes.I had to rate this review a 1 star to post it. But in reality I give it a minus star. read more

Took 45 mins after ordering a pick up order to get our food! Rude staff !! Order not even correct

If you want ti get your food within a hour of ordering don't come here. I waited in the drive through for 10 minutes and no one answered the speaker so I pulled to the window. Then was told come inside even though I ordered online approximately 25 minutes before hand. I got inside and there were 2 people in front of me we all waking 15 minutes to be served then both people walked out in frustration as the person working right in front of us didn't even acknowledge that we were standing there. After 10 more minutes, I was finally asked by the same person who told me to come inside what I would like to order I told them again that I had a mobile order and she said oh let me get working on that. If I wouldn't paid for my food already, I would've walked out 20 minutes ago with the other two people. I finally waited exactly 17 more minutes to get my food absolute worst fast food experience in my life and it definitely hasn't been the first one. read more

Do not come here if you do not have time to wait 25 minutes for a drive-through order. As I paid for my food, she said it would be 3 to 4 minutes. It was 25 minutes later that I got my food. She said that she was dealing with an angry customer. Food that was supposedly fresh cooked was cold. Terrible. read more

The wait took forever. The employees were rude. they forgot half our order and we had to wait forever.

If I could leave a lower star rating I would spent 10 min in the drive trough being the only car there and no one inside then they wanted to charge me for ketchup read more

Horrible, inside closed, you can't take more than one order at the window, service horrible, not enough workers i didn't even get the food cause of poor services and staff. Find a new manger obviously the one they have has no concern. read more

Food is consistently good as the chicken is moist and thick. Can't beat that crispy cajun breading, plus the best beans and rice.

I love popeyes but this place SUCKS. The service took nearly THIRTY minutes, and it wasn't even a huge order. You just might as well go to the nearest chick-fila because this place sucks. At least they didn't mess up my order. read more

Every time I order it is wrong . This is my last time for Marshall tx Store. Order mild get spicy burned chicken. Biscuit could break a window. This is ridiculous. read more

I'm so hungry, y'all rushed me through my order, noone else in line, inside is closed to the public and y'all forgot my sauce, I'm down the road. These tasty dry tenders. That's trash. read more

Management, owners.. why aren't you reading your reviews. The service here is awful. Took us 30 mins to get food, we were ignored at the front counter. One worker was apologetic but then another employee said not to apologize. Ugh yeah you're the problem. You do apologize. I don't recommend even looking in the direction of the store when driving by. This isn't the employees fault, it's a reflection of the manager or owner. Do something about it! read more

Haven't eaten here in a while due to the same problem I had before, ordered a two piece chicken with a breast and a thigh. First 2 pics are of the breast , cooked beyond recognition, so dry couldn't eat it, second pic is if the breast torn apart, does that look edible to you. Third pic is of the thigh, pink and bleeding inside, looks great doesn't it, hello salmonella. Won't set foot back in here again read more

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We tried to eat at the establishment but doors were locked.We tried to through the drive thru and had no luck. Employees seemed more interested in playing grab ass then dealing with customers. If your shutting the doors at 5 pm they might as well shut the business down. Sadly we were not the only ones there. read more

I've been to this location many times. I've never had any issues. The chicken is ready, hot and fresh and the restaurant is new and clean. I'm glad someone invested in this place for Marshall. When Popeye's spicy fried chicken is done right, it's hard to beat...and so far, this place does it great. A tip: Popeye's bone-in chicken is better than any of their boneless options, in my opinion. Skip the chicken strips, go for the real thing. read more

This is the fucking worst Popeyes I have ever been too! The employees have to be high. Everytime I show up they can't keep up, there is always a wait and it just sucks. I wish I could enjoy Popeyes in the town. Can't wait for Chic-Fil to open. I'm at GOLDEN CHICK GETTING THE BEST SERVICE IN THE WORLD. read more

Ordered a spicy chicken sandwich with the sauce on the side. No line. Service was quick. Lady at the window was super friendly. She said to me sauce is on the side and I gave you a spoon as well. Sandwich was delicious. Great service and actual fast food. Oh, and she said, "Y'all come back and see us again!" read more

I stopped in to get a 10 pc bucket for a family gathering. I asked the young lady if that would be 2 pc of ea legs, thighs, breasts and wings plus 2 pieces. She answered yes. Get 25 miles to the lake house with a hungry bunch and had legs and thighs only. Not 1 piece of white meat. It was 28.00 on top of that. Popeyes in Marshall should be ashamed. read more

Combos don't include a drink? Weird. Then the change given to me is wrong, which apparently is a huge deal. Then I'm asked to pull forward while they cook more chicken. Fourteen (14) minutes for a 5 piece tender and cole slaw. I think it will be quite some time before I even consider returning. *After getting home, I also discovered I was not given my dipping sauce, so check your bag before you pull away... read more

Popeyes Louisiana Kitchen - $9.73 for a mostly correct order. - Fast Food Near Me - Marshall, Texas

Modern interior, pretty clean. Food as expected but the service was sloooooow on this Friday afternoon. It took at least 15 minutes just to get up to the counter and order! And no changing table; you know how I hate that. Had to change a poopy diaper while my kid stood on a trash can. No functional hand dryer, either. You can tell the staff has got issues based on the sign on the door the kitchen: "Rudeness will not be tolerated anymore." read more

JG score of 3.5/10 (+1.5 for food, 0 for atmosphere, +1 for price, 0 for only Diet Coke and no Diet Dr Pepper, 0 for typical service and +1 for we would return) This is chicken. It is spicier than most places. It would be hard to top Church's down the road which is the best chicken joint around. This is good and will just get better. We like the sauces like the black ranch whatever especially. Shrimp is small but okay. Biscuits are delicious. Red beans and rice is delicious too. Onion rings are forgettable. Cherry cream pie was very tasty. Atmosphere is just a typical franchise restaurant but at a busy intersection for us. Price is under $15 of course. No Diet Dr Pepper. Only Diet Coke. Service was friendly but average. We will be back from time to time. read more

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My wife and I had a 5 min. wait with no cars in the drive through. When ordering two meals, we were informed that the store had run out of medium cups; so we would have to pay for two larger size cups. I asked why should we have to pay more for something that's not our fault? The employee said,"that's the way it is"! So I said,"I will never come here again", and left! If I could give them less than one star, I would! read more

Soooooo freaking slow. 20 minute wait so far on 3 chicken sandwich. Take a pass and go elsewhere.

I thought all Popeyes were the same, but obviously not. I walked in and had to greet the cashier and she just looked at me as if was bothering her. Secondly, I ordered a 3 piece dark and the same cashier thought a wing was a dark piece. This shows a lack of training or lack of care. I'm definitely glad I'm not from the area and had to deal with this establishment often. Good luck locals. read more

Decided to stop by for dinner...drive thru Attendant was extremely pleasant and attentive. Champel is her name! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Marshall, Texas

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My kids love Popeyes and I won't lie I love the ghost pepper wings too but last night I got chicken because my grand girls were here first off they gave us all spicy chicken and neither the 5 or 1 year old could eat so they ate fries and biscuits on top of that my 2 teenagers paid for (2)12 piece ghost pepper wing combos $18 something my daughter calls up there a guy name mun told her to come back tomorrow and they would replace it because they received (2)6 piece wings instead for that price so today we go back and tell them what happened they automatically ask for a receipt I tell them we don't have the receipt but I have the transaction on cash app nope receipt or we can't replace it ok on top of being embarrassed because obviously atp you think I'm lying and mind you we go here regularly so why would I need a receipt when they know how much they obviously don't care about there jobs customers and our money that we work hard for to get over charges for what we didn't get let me add after we paid for another (2) 12 pc wing combos today and chicken I asked for 2 strawberry biscuits that I don't eat they were for someone else I didn't get them so I said something and I asked for no gravy on the mash guess what there was gravy on the mash which I had them fix as well NO WONDER THEY HAVE A 2 STARS not to mention this isn't the 1,2 or 3rd time I have had issues and I address the issue before I post or anything about a restaurant I even reached out to the manager on fb no response read more

It is most definitely not fast food. Then again, you wouldn't expect them to anticipate people coming to the restaurant at Noon on a weekend. 4 cars were pulled over and only 1 table for dine in. Popeye's corporate does not run their business this inefficiently. It is specific to Marshall. All visits are slow, but this was the worst. I'm sure the food will be good, but the unnecessary wait nets 1 star. Next time it's KFC. read more

Can't answer the drive thru, rude as fuck employees, cussed my friend out when he asked for all dark meet. Can't read the sign in the drive thru had to get out to even see what anything said. read more

Nothing in Marshall beats it!!! Glad they came here. I HATE church's greasy chicken! (I really can't see how anyone could eat that junk!!!) Always fresh and hot. Good taste! Wish they stayed open later, though. sometimes I crave Popeye's after work, and they're closed...Oh well. read more

First off, I love Popeyes, but not the one in Marshall, Texas. 2 times in a week they forgot that I had ordered and both times I waited 30+ minutes for my food. Then I went there and ordered the 10.00 sampler which their menu clearly said "add a drink for $1.00"...... so instead the manager said nope can't do that Im going to charge you $3.00!!! The cashier had already said we can just give him the drink,nope it's $3.00!!! The manager was a young woman that has a horrible attitude!! I had spent nearly 50.00 in that store in a week, yet when their sign clearly said something the manager went out of her way to screw me!! Avoid Marshall, Texas Popeyes at all costs!!! read more

This is my favorite chicken place in town and it's the best in Marshall highly recommend you go and try it with friends and family. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Marshall, Texas

Absolutely the worst service EVER, ANYWHERE, ANYTIME!!! Stood in line for 15 minutes before I finally left. There were 4 folks ahead of me. Had to wait out side to leave because there we so many people were in line for drive threw! Had not had a good experience before, but thought I would give it another try. NEVER AGAIN!! Can't believe this place will stay open long. Too Bad read more

It's slow, and I ordered a chicken sandwich here and they gave me one with no pickles or sauce, I refuse to eat here now, wish I would've taken a picture but I didn't. read more

We recently switched from KFC to Popeye's and loved the food. My husband just went in to pick up dinner and after waiting for about five minutes and being ignored at least three times, we left and don't plan on going back again . Yes, they were busy but it doesn't take a second to acknowledge someone and let them know someone will be there soon. To just ignore a customer is very bad business . read more

I had to take Tylenol for the pain to the roof of my mouth after trying to chew the chicken. The food was just, wow. Such a disappointment. We sat looking at our thirty dollar lunch that none of us could eat and just shook our heads. If this is the quality of their food I don't expect them to be in business long. For the price of this pitiful excuse for food we could have driven to Longview and chose Canes! We will know better from now on. read more