I placed an online order for carry out. I get to the location 20 minutes after placing my order and my order was not ready. I then wait another 10 minutes and i ask how much longer and the girl went to ask just yo find out they hadn't started so i asked to cancel my order and they print out this whole receipt to fill out im like just refund my card but they want to make sure where I live lol. The whole time the manager just walking around not even offering any help... Do better! read more

Ordered Cajun wing got plain wing told by cashier we only put one packet on 6 to 12 wings pizza was cold. so what did they do asked me to bring it back , this was after the pizza and wing where delivered for a fee of $5.99 plus tipping the driver $6.50, now I had to use my gas to bring them back , but that's not all folks they reheated the wings they were still DRY IF YOU COUNT THE CAJUN MIX ON THE BOX THEY WOULD STILL BE DRY. and now the COLD pizza had more topping THAN BEFORE, and they reheated that to, what gave the pizza away WAS the vegetables where now dry too. $48.99 down the drain [swoop SWOOP] welcome to pizza hut, Marshall Texas WERE PIZZA DREAM ARE JUST THAT A DREAM. HERES TO COLD SANDWICHES AND CHIPS. THANK YOU, PIZZA HUT. THE DRY FAMILY...... read more

Just got a big order from this Pizza Hut. Drive through was super fast & polite. Pizza looks amazing, super fresh dough! You can't but love these old vintage style pizza huts! Very clean outside as well! Great workers read more

Ordered online, food was ready and fresh. Thank you for showing good customer service skills and attitude. Veedub read more

I was in a strange mood and crazing a pasta and the lady at the drive through handled my order so kindly and very well mannered.

(Delivered) You get what you get in a small town. The flavors are there but the service and quality is questionable. My pizza is very dry, all over the place, and is barely warm. I assume when I ordered, they gave me an old pizza. Considering the cost of deliveries round out to $30-$40 for minimal order these days, this is a bit irritating. Management needs improving. read more

Pizza Hut - Tavern Pesto Margherita Pizza, delivered. Is not hot and fresh. - Pizza Near Me - Marshall, Texas

The pizzas were made quickly and the drive through staff was very friendly. If you like Pizza Hut, then you'll probably enjoy this pizza. Pizza Hut has never been a favorite of mine, due to the overly sweet sauce and dry, bready crust. However, my mom requested it, and it was Mother's Day, so that's what we did. I must admit that my experience with this store was nearly flawless. I just don't prefer this pizza style or flavor. read more

This is good pizza. Marshall's has 7 pizza places we can think of at the moment....3 are really good and 3 are franchises in most towns and not good really Pizza Hut would be in middle....the best of the common franchises. Good pizza, sporadic buffet that can be good or lacking and new menu options in past few years that make it take that step above the other franchises. read more

I attempted to order pizza a couple of weeks ago. delivery. driver goes past my place at 40mph. calls me 10 later and says he can';t find my place . he left message I callthe store and am told he couldn't find and that i would have to reorder. ( I had guests waiting) Then she quoted same price. And NO apologies. NONE. Note to owner. Close the place if you are not going to RUN the place. -no charge for that advice, tupaya suka. read more

We stopped in on Friday night about 7:30. It wasn't busy but a few minutes after we were seated, a group came in & were seated at a table that had been set up prior to them filing in. Their pizzas began arriving within about 10 minutes & I assumed they must have called ahead with their order. We waited & waited for our pizza but none came. The group ate their pizza & were sitting around visiting. We stopped our server & asked about our order. She looked kind of sheepish & said she gave it to the big group. I had a feeling that's what happened because someone made a remark about the pineapple on pizza, but it didn't stop them from eating it! Anyway, the server profusely apologized, promising to get ours made asap & it would be comped (after we asked). Another server came by & verified our order, but it wasn't the crust we wanted. I said don't worry about it, we will eat whatever is prepared as we had already been there over an hour. So after all that, we were finally served.It was really good. We gave the 2nd server a very large tip thinking she would split it with the original server, but I don't think she did. She snatched it up, stuffed it into her pocket & never said a word. Meanwhile our original server's shift must have been over because she left. The second server tried to charge us for the pizza but we reminded her it was comped (hence the big tip even tho she was the one that gave our pizza to the big table). Instead she presented us with a bill for my husband's Dr Pepper. I had water. Chintzy! read more

Placed a delivery order online at 6:30 PM. It arrived at 8:15 PM. And the driver forgot the two liter drink. The pizza was luke warm at best. Worst service I've ever had from this restaurant. Very disappointed. Called and asked for the manager and was told they were to busy to speak with me. read more

Staff here is great, and pizza is good. But ordering online is hit and miss. Email from order was time stamped 6:10, with a "10-20 minute" ready window. I pulled up at 6:29, paid and was told a couple more minutes to go and was asked to pull forward. Still waiting at 6:46. Finally went inside and the girl at the to-go counter was in a corner drinking a soda (everyone needs a break), and my pizza was sitting on the rack. So maybe rethinking the "staff is great" comment. read more

I order a pizza and some pastas to deliver 2 mile away and they fail after tow hour they told me they have the wrong number what a joke worst Pizza Hut in the US here at Marshall TX don't order just do pickup read more

The wait time for three items is very long and the price is very big I waited 1 hour for three items

Staff is bit loud with each other, food is okay. Nothing spectacular, just a pizza joint. Walked in about 2 minutes past 1:30 and was told by a staffer we couldn't get the buffet, then the manager said we could. The manager is always pleasant and helpful; I wish the staff would learn from him. read more

Staff is horrible; at one point it seemed as if all employees were on meth or some other illegal substance, now they just seem to have a hard time understanding anything that isn't 1 pizza/1 topping. The pizza is okay, when you place it online and they get it right. I used to be a big fan of Pizza Hut, but now I typically stick to other pizza places, due to their poor service. read more

Passing through Marshall and stopped for excellent hot delicious pizza and awesome service from our waiter Roger!

I live here in Marshall, and have generally always had a good experience with this local business. Currently I use them more to deliver pizza, but the pizza is always good and on time. One improvement is that they, fortunately, no longer immediately put you on hold, no matter when when you call them up, to make an order. That was one practice they had for a long time that did annoy me, but they haven't done that lately, and I appreciate that. read more

The pie was awesome reminding me of when I lived in New York, excellent customer service, overall wonderful experience.

Service is awful.food is ok not much of a selection on the buffet.Almost impossible to get a refill on your drink.And the floors an restaurant is dirty. read more

The online system was confusing. If you add to your order you lose something. When I got my order (30 minutes after they sent me a text saying it was on the way, I called the manager for help and was told they would sell me another 6.99 pizza even though I was charged 11.99 for the first one. When I told her the meat on the pizza was spoiled she thanked me for my order and hung up the phone. This is the worse service I've ever had. read more

fast delivery! special order was perfect! friendly delivery to La Quinta. This pizza couldn't have been so hot and fresh if we were sitting in the restraunt waiting! Definitely awesome after a long day of travel! read more

Terrible delivery and the crust seemed a little undercooked won't be ordering for here for a while

Absolutely terrible service. The pizza was extremely greasy and tasted terrible. Also, the delivery service was outrageously bad. I was 5 minutes away at my girlfriends house and it took them TWO HOURS to get there!! Abysmal service. Terrible pizza. read more