Service is usually pretty bad. Everyone seems annoyed or frustrated. I know it gets busy but there's still a way to handle it especially since you can easily spend $50 on a meal for the family. Every year it seems to go down a little more. One thing I can say, they always get the order right though. I have never had to go back in side or get anything corrected. read more

This is the worst Popeyes of them all! It's like the number one thing you need to be employed here is an attitude and no attention to detail whatsoever! Every time I come the order is either wrong!!, cold or uncooked! Last time I came with coworkers in the dining room and they managed to get every order wrong and the manager had the never to say ITS NOT HIS PROBLEM after we spent $40 to get wrong OLD COLD FOOD! This time the geniuses fried the wings together resulting in them falling apart and not being done in the middle! One even had black hair fried into the wing! And all the automated secretive wants to do is give you points! You go back to the restaurant they just sit you on the side for about 40 minutes until they're ready to acknowledge you again! Close this place down or get a whole new staff this is is ridiculous read more

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yall had been doing good lately ; today i get my food and my order wrong ; asked for red beans and rice and received mashed potatoes everything else was fresh read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Mcdonough, Georgia

Disappointing, to say the least. Publix would never! Lol the 'wings' were small, old and cold! And they tasted off. Mad I wasted a cheat day. read more

Popeyes Louisiana Kitchen - Wing - Fast Food Near Me - Mcdonough, Georgia

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Terrible I have been waiting in line for almost a hour in line for a online order just to get to the window and they tell me they don't see my order. I verify the location is correct I already paid the app is telling me my food is being prepared . It seems like this location is being ran by unorganized and ignorant people I have a terrible experience every single time I try to go to this location, if I could give zero starts I definitely would read more

Very slow service. Employees on the inside literally on their phones doing nothing . These modern day workers have Poor work ethic. Might need to hire actual adults. read more

It's a long one!!! Short story: you'll starve waiting. If I could give a -5 that would still be more than they deserve. Whenever we go there's always a ridiculous wait but silly us we kept going. But this last time was too much. We ordered online and requested immediate pickup. But it wasn't ready. Frustrated but we give them grace and go all the way to Publix and back to pick up our order. My husband goes in and he has to stand in the long line just to tell them we have a pick up order. The guy behind my husband is frustrated because of the wait. He ask the worker guy (we'll call him Legion)if he was doing pick ups and taking orders. Legion snaps and says "what did you say?" Husband tries to help and repeats the simple question. Legion snaps and says I'll get to you when I get to you. Husband still calm (I'm allergic to calm in these situations). Says I was only telling you what he said because you asked. Legion ignores him. He proceeded to fill everyone else's orders and not ours. People were walking in and ordering and leaving but we were still waiting. We placed our order at roughly 6:58 and after speaking to the manager who was about as accommodating and friendly as Legion he asked for a refund. Attitude of Legion and his manager was a bit more rude. We finally got a refund a hour after we ordered. No I'm sorry, no let us give you a free pepper on your next visit just a bunch of foolishness and a receipt for our refund. I could have fried chicken for everyone in the parking lot faster than the servers at Popeyes could have accomplished inside. Never again will I go to this location and feel like I'm forcing them to take my money. I'm including the order receipt and refund to show time. read more

Popeyes Louisiana Kitchen - Online receipt - Fast Food Near Me - Mcdonough, Georgia

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This is the 2nd time this place has disappointed. They send out coupons and you can't use them if the coupon codes don't work. The food freshness is hit and miss. Customer service is mediocre. Available menu items are limited after lunch hours. If you're around another location, you may want to try it first. read more

I had to wait over 20 minutes because they forgot to give me my two pies. It's only at this place I go through long waits like this. It smelt like weed and was just a horrible experience read more

Ordered 3 pc wing combo got home and it was 2 thighs and drumsticks. Asked for honey and the manager asked how many biscuits do you have!!!! she gave me 2 and they were sticky and she said they're all like that. I left them on the counter wondering now if they have roaches ! This place needs better customer service. read more

These are not the New 24Pc Wings I ordered . Paid for extra sauce none given. Where is the batter these look like hot wings. I need my money back these are going in trash. read more

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Trash trash trash the caucasian manager should be Ashamed of herself letting employees lie regarding the restaurant being closed at 9:56 pm while she took 3 smoke breaks. Went to pick up a door dash order waited in line for 25 mins only to be told they were closed and not taking door dash orders after 10pm. Well that would've been ok if it was 10pm and I wasn't waiting in line for 25 mins. There were no sides only spicy chicken breast. Manager should have an employee come out and put cones in the drive thru if the total of cars will run over to closing time. Manger could've also came out to tell waiting drivers what was available. read more

ZERO STARS. i ordered on Uber eats and canceled it right after I placed it. I called the store to cancel and they told me to cancel it on the app I ordered it from. they stole my money and is not giving me a refund because they claim they had started making the food. the order was cancelled within one minute!!! I NEED MY MONEY POPEYES!!! read more

Monday night 730pm Waited over 40 minutes in the Drive thru for an 8 Piece meal. Is this a joke? This place needs to upgrade the training they provide employees the service here is worse than 3rd world. Any product you provide is no where worth almost 1 hour of my time. I choose to vote with my wallet. I suggest you other folks do the same read more

Popeyes Louisiana Kitchen - Do Not Be In Any Hurry - Fast Food Near Me - Mcdonough, Georgia

Looks like the employees were taking turns "hot boxing" in the parking lot. The parking lot smells of bad marijuana. If the employees weren't doing it they kept walking in and out and didn't do anything about it. read more

Sat in line for 50 minutes . When we got to the window they were just standing there on their phones and laughing. Our food was literally thrown in the bag falling out into the plastic bag. Definitely need a reality check or all around different workers. read more

quanda was amazing she had great customer service. We would come back to this specific location just for her.

The food used to be very good here but I'm not sure what's going on now they downgraded their quality quite considerably the picture I added is what they consider a 12 piece meal four chicken wings two of the smallest drumsticks I've ever seen in some weirdly cut mess of chicken was most of what I got and then two breasts then that almost all the chicken removed. Mixed Chicken read more

Popeyes Louisiana Kitchen - This is what they considered a 12 piece now - Fast Food Near Me - Mcdonough, Georgia

iys always a wait on something, i thought it was called fast food. they just made me wait 45 minutes for 4 pieces of chicken and i still had to walk in,request the manager and they still didn't give me a biscuit or condiments. read more

I don't even know where to start with this review. I will say that the Popeyes for this review is not listed on the map; located on US 278 in Covington Georgia. Although it may not matter because none of the Popeye restaurants have a rating over 2 stars. This is not my first time at this one; the other times had issues as well. I just feel more compelled to say something this time. My first red flag was half the items I tried to order was unavailable; no lemonade, no sweet tea, no biscuits...ok no problem. The second flag was the store's rating was missing from the window. I get to the window and was not even acknowledged by the young lady who's hair was unkempt, clothes on backwards and eyelashes covering her entire face! Her attitude was dry and not apologetic in the least. She takes my payment and hands me my food. I ask for my receipt and she says they didn't have paper for that either. OMG what kind of operation are they running; and I don't understand why the line was wrapped around the building. Last flag...the chicken was disgusting! I had the new chicken nuggets and they were flavorless and dry; not to mention odd coloring and old. Some have had the audacity to compare Popeyes to Chick-fil-A...not even close; especially the customer service. All I can say is if the corporate office cares about more than just their bottom line they will read these reviews and take action. I truly hope they do. Sorry for the picture, I gave most of the nuggets to the dog. I hope he forgives me. read more

Popeyes Louisiana Kitchen - a basket of fried chicken and french fries - Fast Food Near Me - Mcdonough, Georgia

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Might be the slowest and most lethargic staff I've ever encountered! Horrendous and slow!!!

Shut them down and throw away the key! So unfortunate because it's a perfect location.. the long wait, unorganized rude staff is absolutely horrible! read more

This place is the worst with no remorse. I recently placed a pick up order paid online arrived only to have to pay again and place the same order twice. They found my original order as I was leaving out. The manager "decided" to look for it after all was said and done. A few weeks before this I placed a pre-order with name and number for my Thanksgiving turkey... never received my call show up Thanksgiving eve for pick up and I'm told nonchalantly, we're out of turkey's ... with a I don't give a crap attitude. I should have known better. I've left there on occasion without biscuits in my box... poor management with hearts of stone. read more

They are unorganized and they take a long time to prepare your order even though there aren't much people waiting in line before you.

This location is HORRIBLE. They have been out of Red Beans and Rice going on 3 weeks now. What kind of restaurant does this. They don't even have enough wings. Going to start taking my business elsewhere-SMH! read more

Returned to this location and their rating went from penthouse to the outhouse. 20 minutes to place order, 15+ minutes to receive and chicken and biscuits cold. Ordered 8 piece dinner which comes with on only one side, an extra large side was $3.99. Two small drinks $3.58. No plates or anything to eat on. My wife wanted butter for her biscuit and I went to counter where I was ignored for five minutes by two different employees. One was named Tasla I believe and she was the cashier. After the asked the man behind me if they could help him, I spoke up and asked for plates and butter for biscuits. I was told they do not have butter. I said surely you have butter or margarine. In a nasty, dismissive tone, I was told they had no butter they could give me. Note, the Popeye's in Eatonton last week had it and shared. I think the woman had a nasty attitude and had no desire to help me. I love their chicken and beans and rice, jambalaya, and po-boys but I will be damned if I will be treated like this and IMO overcharged for chicken and biscuits after waiting as long as I did. Look at other reviews. It seems other people experience the same thing I did. read more

If I could give no stars i would! This place was handing out rotten chicken yesterday and my whole family got sick. Once we got the chicken home everybody thought it looked a little weird. Once we started eating it it tasted funny. I didn't finish mine because it was such a turn off. Now everybody is racing to the bathroom at 5:30 in the morning! Long lines, constantly out of menu items and horrible food NEVER AGAIN! read more

2 regular chicken sandwiches to go took 23 minutes. Couldn't order anything else because they were out. Cold fries or macaroni & cheese were the only side. No napkins, forks, or towels in RR. Someone dropped a drink in the service line, and NO ONE went to clean it up. Stay Away!!! read more

this place is horrible. Their service is slow. They are always out of sweet tea or lemonade. The employees move slow. I can go on for days. If there was another Popeyes in the area I would definitely skip right over this one. it's pure trash. read more

We pull up to the drive thru and someone tells us to wait to order. We waited for several minutes (there was no car visably in front of us). The person then says 'go ahead' which was a bit rude based on her tone. We get to the payment window and the cashier never makes eye contact with us, barely looking as she grabbed the debit card or handed us our food. There was no greeting or thank you. The food was lukewarm as if it had been out for a while. The biscuit was hard enough to be a paper weight. The sweet tea tastes like it had a 5lb bag of sugar in it. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Mcdonough, Georgia

It was a dark and hungry night- the hour was almost 8 and my sight was growing stars. I felt half drowsiness and yet half gnawing hungry in my stomach. My medical training told me, my glucose and sugar is low. My Yelp in me told: yelp me, I'm gonna pass out from hunger. And then a beacon of food signs appeared in the darkness- the billboard of food options in the humble city of Mcdonough- I was an hour away from home. I could not wait any longer- the last 9 hours were finally freezing my joints to the steering wheel and my glutes were hurting from plantarflexing on that pedal. And then I pulled off and to my right I saw a popeyes, and I crawled in half ravenous like someone who had been rescued off some island. My eyes scanned the bulletin board-- it was my first time at a popeyes and I was starving. The wafts of Louisiana smells and chicken grease seduced my nose and in my blur of hunger I pointed to the family meal of 8 pieces, no make that 11 family meal! I handed my wad of cash I had been building up over rest stops. I don't recall picking up my box but i remember devouring the pieces. The chicken was EXCELLENT. the salt was just right and the outside skin was fried to perfection. the meat was tender and soft- luckily i had enough glucose to fuel my brain to autopilot say "dark pieces only please". Juices were dribbling as I finished 1 thigh, 1 leg, 1 thigh, leg, leg? adflkajkdfj. I had put down 5 pieces within 15 minutes. The steam was still coming from my pieces and I was blowing on my fingers to avoid burning them. It was the BEST fried chicken I could recall. I felt like I was 10 again, a nonstop metabolism for putting down the chicken. Fellow travelers, let this be your beacon of light as well- on your long drives Service: impeccable- in my hunger, everyone was beautiful and so wonderful especialy when the chicken appeared. Cleanliness: impeccably clean. Bathrooms were clean too- and people wore hair nets and the good stuff. Location: very convenient. Right bam smack off the highway on your right if you're going northbound off of 75. read more

If I could give 0 stars I would. Line is always long and service is lacking. I recently purchased 2 chicken sandwich meals in addition to a family chicken meal. Arrived home to find fries for order thrown lose in bag and not in a sleeve and sandwiches on top of fries in the same bag. When my daughter went to heat up the chicken from her sandwich there was a hair in it. In addition soda mixture was off. I called the store and spoke to a manager who informed me to come the following day for a refund. Upon returning the following day the manager on duty was rude, lacked customer service and refused to provide refund after having me wait an extended time to confirm my discussion with the prior night's manager. Needless to say I do not recommend this location and am dissatisfied overall with the lack of concern from their Customer Service Team. read more

Popeyes Louisiana Kitchen - Eyelash/hair found in chicken sandwich. - Fast Food Near Me - Mcdonough, Georgia

i called and told them i want blackens because blackened was not on the website and they still gave me fried

If I could give this location zero stars I would. Horrible...horrible...horrible. The customer service doesn't even exist here. Who is the General Manager?? For the staff to act like they do here the management has to as well. Very unprofessional. No leadership and definitely zero guidance. Do better Popeyes!!! read more

My family loves the food here but unfortunately the slow moving lines and lack of customer service have led us to decide we're done. I just waited in a 30 minute drive thru line, get to the intercom to place my order and when I ask for all drumsticks in my 8 pc I'm told "no customizations at this time". Unacceptable when your loyal customers have waited in unreasonable lines and you still can't deliver. I left and will not be back. read more

If I could give it zero stars. I ordered on the app so we could just pick up. After you pay it then says you must wait in drive thru. There were 15 cars in line and dining room closed. And they wouldn't even do curb service. Then after waiting be because we already paid the food was horrible. The red beans and rice not cooked. Rice and beans still almost raw and inedible. Chicked had more hard crust then meat. You couldn't even chew the crust. Potatoes so thick they were like glue. Biscuits were not cooked all the way and gummy. DO NOT ORDER HERE. Waste of money and time. read more

I remember when this Popeyes opened we were so excited let's jump to today 3/3/21 terrible and I mean terrible food terrible customer service. I don't know who is running this Popeyes but it definitely needs to be shut down the workers are rude always playing instead of working I won't be back I rather drive to a further Popeyes to get better service. read more

I have been coming to this Poppeyes since the doors opened at this location. They are usually pretty good, but they either need more consistent management or better cooks. It's pretty hard to mess up fried chicken when the process is automated? I rated them one star today because, I ALWAYS order the Cajun wings and because they aren't a "staple" usually there is a small wait, well I should have waited, and not taken what I was given today...DRIED out HARD wings. I'm willing to give them another shot, but today was just unacceptable. I wouldn't have given these to an alley cat! Signed, Highly disappointed read more

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Really disappointed with this place. After waiting on the long drive thru line. The door to go inside was locked. I placed my order. I originally wanted a chicken sandwich, chicken nuggets and the beignets. They were out. It was 1:30 in the afternoon. They said they had no chicken for the sandwich or nuggets and no beignets. I opt out and went for the family meal with the two sides instead. When I arrived home and opened the box. The chicken looked burnt. I should have just left the line and not order anything. I wasted money in this place. So disappointed. read more

Popeyes Louisiana Kitchen - Popeye's chicken - Fast Food Near Me - Mcdonough, Georgia

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Horrible customer service! They didn't have chicken or sodas. And I had to do 20 questions to get the staff person to tell me what they did have. read more