This is possibly the best Popeyes restaurant I have ever been to. I've been coming here for a few years and it's getting to the point when the manager recognized me and you my name when I come by to pick up dinner for the family. Normally I would go to the Popeyes by my house, which is a lot closer, but if I had a choice, I would definitely come by here instead for the customer service experience. Quality of service: A++ Quality of food: A Price: reasonable and won't burn a hole in your wallet read more

Once again Popeyes on hatch road does a stellar job on my big order of chicken. All my guests were very impressed on how fresh all of the fried chicken and tenders were. I have been to several Popeyes restaurants throughout California and the location on hatch is amazing when it comes to freshness and getting your order packed up correctly. The Popeyes on Briggs more needs to take notes because they suck! read more

We were all ready to submit our order, and I had a question. The disgruntled employee directed me immediately to the kiosk. I was not even able to ask a question, she was so rude. She said that the front counter register is frozen, and all orders must go through the kiosk. I explained we were ordering on the app, and I had a question. She said, "Well, IF it even goes through, because the system is down!" Well, that was enough for me to want to leave. In addition to the fact that WITH a coupon it was more than $32.00!! For fast food?! Popeyes just lost a sale, and probably a repeat customer. Keep your attitude to yourself, please. read more

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I ordered DoorDash from this location, 2 classic chicken sandwiches and received 1 classic and 1 spicy. Both sandwiches were very cold and the classic chicken sandwich had an extremely small piece of chicken in it. I spent $20 on this order and am very upset. Money doesn't come easy. read more

Ordered delivery yesterday. Chicken sandwich, fried pickles and 5 piece tenders. The chicken sandwich was great as always, the new fried pickles were good. But the chicken tenders were not edible. They tasted old, dry and stale, as if they were cooked several days ago and then recooked yesterday. There were parts that were so dry and hard you couldn't even bite into it. We ended up throwing them away! The whole point of delivery is so you don't have to cook or leave the house, but I almost drove over there and made them them give me a new order. But instead I had to cook, since 1 sandwich isn't enough for 2 people. read more

As someone who worked in customer service I'm absolutely appalled by the staff. I order in the drive thru and they send me to the front to wait and I don't mind waiting. But I waited 20 minutes to get my food just to be given the wrong food. As I try to get the girls attention she ignores me and closes the dining room at barely 7pm. I have to try to bang on the door just to get their attention and the cashier "cuts her neck" to tell us they are closed as I'm trying to explain to her I need my order she walks away. The manager begins to yells at me for banging on the door and I try to explain it's not my food. She shoves another bag in my face claiming it's my food so I go home and it wasn't what I ordered at all again. The entire staff needs to be fired or just shut down the location. read more

Honestly does this location even try? Do they even care? Every freaking time I go there, horrible experience. Last time was my final straw. I did drive-thru and I literally overheard an employee talking shit about the car behind me! That had me thinking if the employee talked shit about me!? I get ya hate your job but come on, leave if it's that miserable. It's not worth it, believe me. The food was worse. Chicken sandwich tasted like trash. The chicken was undercooked.The bread was soggy af, and my Mac, saddest thing I've seen. The picture speaks for itself. I couldn't eat it either. My tea tasted okay. I did get the runs about an hour after. Anyways. Either avoid this location or go to Canes if you're looking for some chicken. read more

Popeyes Louisiana Kitchen - Homestyle Mac & Cheese - Chicken Wings Near Me - Modesto, California

I had a terrible experience picking up my turkey at Popeyes. I waited at the counter for 15 minutes, and not a single employee acknowledged me or even attempted to help. I finally had to approach them myself, and when I did, the staff acted like I was inconveniencing them. There was no greeting, no expression, no basic courtesy just attitude and rudeness. read more

Supper bad customer service don't go there. One of the employees was supper rude and doesn't listen to anyone

I've given this Popeyes multiple chances, but they consistently mess up by forgetting items in my order. Last visit, I ordered a spicy chicken sandwich combo with Cajun fries and a biscuit, plus an extra side of mac & cheese. When I got home, the mac & cheese was missing--completely left out of the bag. This isn't a one-time issue; it's happened three times in a row now. Once, they forgot my fries, and another time, they left out the biscuits for a family meal. The staff didn't seem to care when I called about the missing items, just offering a half-hearted apology and telling me to come back for a replacement. I shouldn't have to double-check my bag every time or drive back for what I paid for. The food itself is decent when they get it right, but the constant oversights make it not worth the hassle. Fix your order accuracy, Popeyes! read more

Idk ‍ about management but they all seem to be trained by the same couple, Mr and Mrs Rudeness. I think it was the store manager that we dealt with this last time. My mom handed our receipts with survey codes and the girl asked the manager for assistance. He came over and berated us about only buying drinks for the offer on the back of the receipt. No one in the past had said anything about what we ordered or how often we used them. It's not like they are super busy and can turn away customers, but after today we have deleted our apps (which we buy from and don't get receipts from so I guess he wouldn't know we get our meals via the app). Thanks for helping us make a great decision never to patronize Popeyes again (none of the others are any better, so that's that for us). read more

I HATE to do this because i worked in food service BUT Id never do to a customer what they did to me. I came here about a week or so ago with my boyfriend. The only reason we came here was because the line at Canes was too long. It was about 15 min before closing and I understand that, however when i ordered they told me they were out of chicken? That they only had sandwiches left. How you run out of chicken as a chicken restaurant?? I'm not sure. The girl speaking was SO NASTY and SO rude and said it was because it was 15 min before closing. Again I worked in food service as much as it sucks you help customers till closing. You don't decide when you're done working if its within operating hours. I frequent Popeyes but I'll never be back to this one. EVER read more

Do not waste your time. Waited 15 minutes with 2 cars in front of us to get COLD tenders. Called multiple times with a busy line.

The best food I'd get the chicken sandwich it's pork the best to eat and the ftys are kinda bad

If I could give zero, I would! I placed an on line order of a 10 piece classic chicken with one large side and 4 biscuits. I customized it to receive 6 breasts, 2 thighs and 2 wings. When I got home, there were 9 pieces, 2 breasts, 4 thighs and 2 wings! The large size of mashed potatoes was in three small containers half filled! The biscuits were burnt! The chicken was inedible as it was undercooked, the mashed potatoes were not the same as the large size, 3 small half filled containers would not equal 1 large size! The biscuits weren't edible either as they were hard as rocks! I called the store and spoke to a manager. She told me that the 1 P piece was not available in what I requested. We argued about that, however, I told her I paid extra for the breasts! She then asked me what the four digit number was on the box, as I didn't get a receipt for an on line order. She said it wasn't their numbers! She asked me if I was at the right store! I told her yes! She then looked up the four digit number and found yes indeed it was from her store! She then said the only way to resolve the problem was to go on line and report a complaint! DO NOT PATRONIZE THIS POPEYES! They are rude and they don't care what they serve you and if you have a problem, they won't resolve it! read more

I understand why these places get bad reviews because I see it. I literally will be waiting for way too long for an online order that was suppose to be ready before I even got there. No employee will come to the register and help any available customers! Its ridiculous! read more

It amazes me how Popeyes employees can't get simple orders right. We ordered our food in the drive through but we were pulled off line because the nuggets for the kids meal had a wait time of five minutes. Offline, we waited about ten minutes. I get home to feed my kids to find the tenders didn't have the sauce, the nuggets didn't have the sauces and the shrimp didn't have the cocktail sauce. Plus I didn't realize the kids meal doesn't come with a side dish. I guess they believe the apple sauce pouch is a side dish. Pretty sad Popeyes. read more

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Yesterday, I had a long drive....in traffic. I was driving for 9 hours - during the first half of the drive my daughter asked what my favorite fast food was. It took a minute because I do t eat much fast food - but then I realized, it's Popeyes - they are the best. Anyway, 6 hours later, I'm hungry. Where do I decide to go - Popeyes! I put it in Google and figure this location makes the most sense. There was a fairly long line in the drive through, but nothing that should be a problem. WRONG. I was in line 40 minutes before I could place my order. The line was like 6 cars long. That should not be 40 minutes. Once I placed my order it was another 15 minutes. I ordered 3 tenders and a biscuit. It was all cold and the tenders were dried out. AND they forgot my sauce. It was the worst Popeyes experience I've ever had. It was ridiculous. I do not recommend. read more

Food amazing, but this pure lazyness, $20 and hour ain't worth it. No box and just dumped it in there, still gonna eat it not gonna lie read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Modesto, California

I did an online order and did not get everything I ordered. I went back to get the missing items and was given flat pieces covered with mostly breading. Very unhappy!! read more

Service is always fast and friendly! I would eat here every day if i could! Management and staff always wear a smile and help with any questions I have! read more

Coming back from a trip across the country and had to stop by a Popeyes while they were still open. Got there around 7 and got our food ordered and handed to us in 15 minutes or less. Customer service was about what you'd expect for a Popeyes; not terrible, not great. I shit you not, they might have served me the best looking and tasting sandwich I've ever had from Popeyes. I don't have a picture because I ate that John in maybe 2 minutes. It might feel like a dingy little shack on the side of the highway (it is) but if you're ever in Modesto in the evening and craving fast food chicken, definitely worth the visit. read more

Its always busy here so I don't blame the staff for taking long especially in the drive thru. They are welcoming and will attend to you as quick as they can. They always tend to forget items in the drive thru so I recommend checking before you take off without your biscuit.:( read more

the staff were nice and complimentary / the only thing is they sometimes dont have receipt paper the food is good

Terrible Management. The manager from this location constantly kept saying "I'm done with this place" multiple times while the other associates keep working. When the manager should be the one that keeps going. And sets the ambiance for the customers and the other associates. read more

Food has always been hot, fresh, & well delivered. Prices have gone up, & delivery fees have grown. It seems like it's a double bill on the fee now days read more

The workers are so rude. The line takes up to 40 minutes. I tried asking them for sauces to my mobile order and they just ignored me. I asked them five times. Once they had ignored me so many times when they gave me my mobile order I asked them again and the girl in the drive-thru told me that each sauce is $0.16 which I didn't know because online they don't even let you put sauces in your cart. She made it seem like it was the biggest favor ever by giving me two sauces with no charge. Like if I knew I would have paid beforehand and if they would have not ignored me five times maybe I could have put in an order. I honestly was very frustrated and annoyed because they kept ignoring me. I really think I'm not going to order from here anymore. read more

Popeyes Louisiana Kitchen - Soggy ass chicken - Chicken Wings Near Me - Modesto, California

My wife walked in around 11am. I have heard about the great chicken sandwich. We stood at the counter wanting to order. Just stood there and none of the 5 employees even acknowledged our presence. We stood there for a couple minutes. Finally we left and went next door to Wendys for their chicken sandwich. I will never go back...EVER! read more

STAY AWAY!!!! Please don't waste your time going here. This place is a joke!!!! We just spent 40 minutes trapped in a maze of a drive thru with no way out. This place has never opened their lobby for service so you're stuck using the smallest windy little drive through that's hard to maneuver in and backing up traffic to the street. Today they were literally taking one order at a time and not taking the next order until the person in front of you got their order and left. Who came up with this brilliant strategy of servicing fast food? Then the girl at the window couldn't understand your frustration when you pulled up to the window 40 minutes later. This place needs new management and a new service strategy! We'll never be back read more

Come to this Popeyes from Turlock. Customer service overall is way better. Does seem like they're always out of sauce. Food has always been great. read more

worst service EVER! sauce just thrown into the food and spilt all over our chicken. Was being very polite even tho i was in line for about 40 minutes. they didn't even bother to say your welcome after I said thank you multiple times. Won't be going to this one again! read more

Popeyes Chicken is good fried chicken. All there restaurants are basically the same with some cleaner than others. The one in Ceres could use a little more cleaning but it is passable. I walked in and ordered a family meal to go. Echo, the lady who took my order was extremely friendly and greeted me with a smile. I ordered half spicy and half mild and I was concerned about co-mingling them. Echo offered to put them in separate boxes which I really appreciated! She is a very nice lady. read more

I went in today 1/17/2024 at 11:45am and got the blackened tenders offer, all my food was fresh and hot. Whoever was making food at that time was on point; my chicken was juicy, every single item in my box was delicious and hot. I hope they always give fresh food after this experience cause I always have a lot of trainings out here. I applaud the staff that worked there today!!! read more

I could swear that I'd already written a review, on my first visit. Organization is definitely not their strength. So, I've been here a couple of times. Got chicken strips the last time, and fish and shrimp this time. The food is okay--what you would expect without going into the great rating. Service at the front counter is haphazard. They smile and they mean well. They get the right change to you. Behind the front counter, and around the store, I really don't know what is happening. The tables both times were messy. The floor was messy. It didn't look as though it just happened. It looked as no one cleaned the previous night...or the morning...or the afternoon. Also, the forks and other things were not stocked. Does the manager not notice these things when he reports for his shift or, for that matter, leaves his shift? While I was there, the counter person went out to pick up trays but failed to take cleaning supplies with him, keeping the mess consistent. Oh, and on the second visit, I asked for Dirty Rice for my side item. Rather than ask what that was or perhaps he knew what it was, he selected Cajun Fries. Maybe, it was loud, but Dirty does not sound like Cajun, does it? He apologized and got me rice, even though the fries were in the bottom of the basket. I got 3 steps to pick up a fork/spork/whatever, and there was 1 knife. I picked up the container and put it on the counter. Someone else needed a fork, and so another person behind the counter got out two forks for us. The people up front are friendly. The manager should know better and having two people in back having fun while others are working just adds to the stupidity. There must have been eight people working, errr, on the shift, when five or six would have been enough. read more

I already had a bad experience at Popeyes... but I decided to give it another chance since my boyfriend likes it. We went and ordered a chicken sandwich, I open it up and find a bite was taken out of it... I ask my boyfriend why'd you take a bite out of my sandwich??? (He had his own) and he said he didn't. So we went back to the place and they ended up giving us two new ones. We overheard the cashier tell their coworker that he didn't remember doing that, he only did it once. read more

Popeyes Louisiana Kitchen - a hand holding a sandwich - Chicken Wings Near Me - Modesto, California

I didn't like the whole menu, because, first of all, the food takes too long to be served, when the food arrives, it was too salty, and by the way, I had a girlfriend from Louisiana who cheated on me, that why I hate Popeyes read more

I ordered large fries and 6 pc chicken wings and it took them 30 minutes to get that out people were driving away without even getting their food because they took so long read more

wtf is up with this location? I was missing so many items from my order it is absolutely outrageous and it was cold. thanks a lot popeyes. never coming back to this location it's an absolute waste of time and money. read more

My perception of Chinese food was very different when I was a kid. Almost similar to the perception of Indian food in the western world, quite far from reality. You get the drift, right? Anything with soy sauce and vinegar added to it would be considered Chinese, I guess that's the long and short of it. read more

Popeyes Louisiana Kitchen - Noodles - Chicken Wings Near Me - Modesto, California

To start with this review taking order was a bit lacking on the skills due to the fact of them being slow to take my order so customer service skills need to be improved. Shifting towards the food quality , it was cooked to order and tasted fresh besides the bread of the chicken sandwich being cold, but honestly can't complain. Would return back but definitely customer service is lacking here read more

Popeyes Louisiana Kitchen - Chicken tenders - Chicken Wings Near Me - Modesto, California