Service is terrible, inside lobby is ragedy and falling apart with lights not working, dirty floors, bathroom stalls out of order and trash cans not in the trash bin locations, screens off and drink carbonation non existent This is the 3rd time in 6 months we have ate here and their card reader hasn't been "working". The food was decent and came out quickly Customer service was good but the staff sure has a mouth on them hearing multiple people on the staff cussing loud enough to hear from the dining room. None of the staff is wearing hair nets, hats or gloves handling food. Staff all on their phones and showing no regard towards their jobs. I would not recommend eating inside , I'd recommend the food safety administration check into this place as it is disgusting. Whoever owns this place should be ashamed and do better about checking in on their store and employees. read more

why is it so hard to do the simplest of jobs. fast food is the simplest job you could have and these people at Popeyes in New Bern can't even put a 12 piece dinner together. I'm so fed up with incompetence at this level. All you have to do is count chicken parts.. We don't eat fast food but maybe once a month and every time we try Popeyes they screw up. since when does a 12 piece chicken dinner have 6 wings? 30 dollars for a 12 piece dinner and we get 6 wings. F#$K Popeyes in New Bern. never waste my money there again. read more

What a group of ignorant people. Gave the cashier correct change and she couldn't count it. Only ordered some tenders and they managed to forget a dip--any dip, actually. Not very friendly either. read more

Well, I think they're trying. The drive thru person was nice and polite. But as you can see even though they took the order correctly. We STILL DONT GET WHAT WE ORDER!. The chicken was not spicy.... Now even though they can't pack an order at least they put it in correctly. Come to think of it, they screwed up last time too. read more

Popeyes Louisiana Kitchen - Order correct, but not what we got - Fast Food Near Me - New Bern, North Carolina

this is my sixth attempt since moving here in December and i have yet to see service higher than crappy! i have eatn, with regularity in POPEYES IN FIVE STATES FOR YEARS AND THIS IS THE WORST service i have witnessed. Do yourself a favor... go someplace else! read more

Placed an on-line order, waited at the counter for a LONG time before anyone ask to help. Got home to find one item was missing, went back and got the missing "wings" only to find out they were tiny "drumettes" not real wings. The chicken tenders were very thin - mostly breading, dry and overcooked. Slow service, disappointing food - probably won't return. read more

Wow, just when I thought Popeye's systemic horrible customer service couldn't get worse... ran thru their drive thru to grab some chicken for an easy meal after a long day. Ordered the 4 pc combo, white meat only please. Can't do 4 pc white meat because it throws off our rotation. But we can do a 2 piece white meal. Fine, give me 2 of those. No, that's the same as 4pc and we can't do that. Why? Throws off our rotation. Really? I'm the only one here. Asked for their managers name, wouldn't give it to me. It's a shame, love their chicken but Jesus, do you not have any accountability for your employees? They laughed and waved as I left drive thru. Sad day for me, will never patronize Popeyes again. read more

i went in on Saturday to pickup food for a deliver, let's start by saying their online orders were not coming through so they never received the order. mind you an employee there told me that this was a problem all week and it still was not resolved. Another male employee has terrible customer service, once I asked them to just make the order it took him 20 minutes to get it all together . he would listen to something I said and then get distracted by something behind me and was just not paying any attention to me. So when I finally received the order, after I've been there for at 30 minutes or more i go to my car and the manager is sitting in his car all the while the employees are drowning with customers on the inside and in the drive thru. read more

probably the most poorly ran fast food place i've ever seen. always closing early and can't handle simple rushes. everytime they get more then 1 car or more then 1 person at the front you can expect the wait to shoot up 15-20 minutes. if ur lucky maybe one of the 3 people sitting around doing nothing in the lobby will get up and help the staff in the kitchen, but that's rare. also the young blonde lady that wears a choker needs an attitude adjustment. she locked the door in front of my face right as i was gonna walk in at 4 pm because the incompetant staff couldn't handle the rush. read more

One of the worst dining experiences ever, even for fast food. Full of teen/twenty something's that are over paid and have no interest in earning a living. Not a big deal to have to initiate interaction these days as a simple hello, or may I take your order is far too much to ask these days. I ordered a number one meal (I thought) and then waited 8-10 minutes and it wasn't until not seeing a single soul in the back I began to get irritated. Sure I say a girl in uniform wear Beats headphones ignoring me and then a guy with a drive thru headset on that ignored me as he walked by. Finally the "manager" if that what you would call her walked by and yelled front counter after which I told here I had ordered but everyone seems to be absent. She muttered something about her doing inventory and not her problem. When the girl that finally took my order arrived back at the counter I told here I wanted a refund. Apparently she didn't hear me as she tried to hand me a sandwich that had been on the counter so long I thought there was no way it could be mine. Not a sandwich in a bag, that wouldn't be convenient for her, just a bare sandwich. I told her no I wanted a refund and then the manager came back to refund my order which is when I found out that to the lazy counter worker #1 means just a sandwich. Not a meal as one would expect and of course no effort was made by her to clarify if I wanted a meal or just the sandwich. After the refund was made the "manager" simply said sorry she can't keep an eye on the children while she's doing inventory. What I can say is as of this writing this restaurant has a 1.7 stars which is generous and whatever the employees are paid at this dumpster fire is WAY TOO MUCH! read more

So disappointed. First arrived to the drive thru and the first thing we hear is "go ahead with your order". No greeting or any kind of courtesy. After we place the order we waited in the drive thru for a while. I ordered a 3 piece meal with fries and a sweat tea. I received a lot of fries that covered up the chicken. I didn't even know it was in there. When I got home first thing I tasted was the "sweet tea" which was unsweetened. As I'm going thru the box the wing was missing a piece. As you can see from the picture. Whenever we dine in the experience is pleasant, the drive thru needs a lot of work. read more

Popeyes Louisiana Kitchen - a box of fried chicken and french fries - Fast Food Near Me - New Bern, North Carolina

Ordered chicken tenders, but was missing the chicken. Disappointing for popeyes, went back for a refund

Absolutely appalled with the lack of customer service at this Popeyes. The minute we got to the window we were met with rudeness and irritation as if we were an inconvenience by even coming through the drive through. read more

shit was decent but when I tell you my asshole exploded after eating this! I got the chicken tenders and the chicken sandwich the best meal possible, get that y'all I'm not gonna lie but don't eat it unless you at home because there will be an atomic bomb in your toilet. Have a great day! read more

Service is absolute trash. Quality of food is questionable at best. I just received a chicken sandwich that was lazily put together with a piece of cheese that was likely just taken out of their refrigerator and day old bacon. It's incredibly unfortunate that this is the only Popeyes in my area. read more

The worst restaurant in New Bern. They might as well close the doors. I've attempted to eat here several times. All other restaurants have their dining rooms open in town except this one. First time I was here I waited over 30 minutes and the line didn't move. Tonight, waited ten minutes to be told they weren't taking any more orders at 8:00 am. Never again. Just close up or find someone that can manage this place properly! read more

Service is bad they're gonna have you wait for hours and they just stand around and then somebody picks her nose and touches your food

Love that chicken... Always good better then KFC. Just wish I had more mashed potatoes with my gravy...

I got nuggets from this restaurant and there was not one but TWO hairs fried in my nuggets!!! I'm so grossed out and disappointed! They even have the audacity to charge me $0.50 for extra sauce! Don't go here! read more

Seriously fast food definition doesn't apply to this one. I have been multiple times the average wait time for drive through is 20 mins!!

My first time at New Bern's Popeyes, or any Popeyes, so I was eager to try dining there. Went with my spouse, and took along our coupons from mail. Tried the "two can dine for $7.99/ no drink included). Chicken was delicious, had mild flavor my hubby had spicy. I enjoyed mine, good texture, just a bit of spicy, but pleasant and good with sauses for dipping. Decided, after eating my share of our choice of deal, the long , narrow strips of "wicked" chicken and fries. When I got my order, was a bit disappointed, what they looked nothing like the advertisement I noticed on the flyer and sign in restaurant. Not long narrow ( thin) strips of chicken but short, fat, maybe a one biter, about 5 in a paper container, the fries, good tasting, and who can go wrong with a biscuit.. If I was to order the "Wicked chicken strips" and fries I would still be hungry when finished. This is my opinion only.. read more

Worst service I've received in a long time. I came for a 3 piece tender combo and I waited for over 20 minutes. The drink machine for lemonade was broken and the restaurant was not busy at all. Terrible experience, they have officially lost my business. read more

We ate at this restaurant a few days ago and had no problems. However today was the worst customer service and experience I've ever had. We arrived at the restaurant at 10:30am when Google said they opened and were told they were opening at 11:30am today, which was fine. We went shopping in the area while we waited and came back at 11:30am. We ended up sitting in line for 15 minutes waiting for the car in front of us to receive their food until the car in front of us gave up after waiting so long and drove away without their food. We then pulled up to the window and sat there for a few minutes waiting for our food only for the staff in side to ignore us the whole time we were there, not even looking in our direction. We finally got tired of waiting and left as well without our food. I am now sitting in the parking lot trying to inure out what to do for lunch instead and have watched 4 other cars drive away without food after sitting at the window for a ridiculous amount of time. I'm not sure why they're even still taking drive thru orders at this point if they're just going to ignore everyone once they get to the window. This location needs a serious retraining in customer service. It would have been very simple for them to just explain whatever the problem was to all of these customers instead of straight up ignoring them all until they decided to just leave. read more

Normally i love Popeyes but they did me dirty today. The burnt my entire order of spicy chicken. 8 pieces almost black. Very disappointed. Gotta step up their game. read more

Slow service in the drive through. Did not know the menu. Long wait even in slow times. Never going to go back. Need friendly, knowledgeable and quick cooks to fill orders read more

This is the worse place in New Bern NC to eat. Will take you at least 20 minutes in the Drive Thru line to get your order placed and then get your food. No lobby service. Food not worth the wait. The only reason it gets a 1 Star is because you have to give it something or you can't post. SHOULD BE CLOSED DOWN read more

chicken was good, what you could find. they have to fire the person who cuts the chicken, breast meat with small bones, and a chicken leg cut with sharp edges, looks like it just got snapped , very sad for what was once a great lunch. chicken wing had almost no meat, best piece was the small thigh. good luck, never going back. read more

My wife and I ate there this past Saturday evening and we got food poisoning. It's Tuesday and I still have loose bowels. It's really sad because I've always loved their chicken. It may have been the cooking oil but still... read more

It's chicken and it's pretty good. Staff is friendly enough, the place is clean and the service is quick. When it first opened it was busy a lot but now there's not much of a line. I've never been during the weekend evenings though, so it maybe busy. What more can I say...if you want something fast and filling then Popeyes Chicken is a good place to stop. read more

Screwed up the order in the drive thru twice in a row. Had to go in for 35 minutes because they moved so slow. Ended up leaving without all the sauce that they charged me for still. Slowest workers maybe ever. How. The job is not hard. End of rant. read more

Called to complain about the food we received because it was dry and could here the employees in the back ground with a attitude saying things that shouldn't be said read more

It took forever to order one because people are slow! And on top of that the lady in the drive thru was rude enough to ignore a PAYING Customer and not give any sauces or even answer any questions! Just because you're having a bad day doesn't mean you can take it out on a customer! #StraightUpRude read more

I would give it a zero if I can. Couldn't hear the cashier and then she gave me attitude over the intercom saying how I need to use my voice bc she couldn't hear me. Then I ordered a family meal got no sauce even when I requested some. Honestly worse experience read more

I never get the right drink at this location and trying to finish ordering takes at least 4 mins because they're always all over the place that they can't just let you finish which is another reason your order goes wrong . read more

How is this place still in business? I had a doctor's appointment in the area today. After much debate about where to have lunch, we settled for Popeyes. What a huge mistake that was. The girl that took our order was rude and had one hell of a nasty attitude when asked if we could add something to the order that we had forgotten. She told us that we would have to go back through the line and order the food that we had forgotten to order. Okay fine. We were then told that the ghost pepper wings that we ordered would take about 7 minutes. No 7 minutes turned into about 20. Once we received our order, we were missing a sandwich. When we told the lady that the sandwich was missing. Her response was, "the sandwich was in there because I packed it myself". So, I took all the food out of the bag so she could see that the sandwich wasn't there. even though she apologized for her mistake. I don't appreciate being called a liar for her screw up. Even after all of this, the wings were burnt, the chicken sandwich was cold and the fries were gross. Maybe the owners of Chick-Fil-A could show the owners of Popeye's how to properly train their employees when it comes to customer service. Plus how to properly cook food. read more

My food is always hot and fresh. The manager is really friendly and even comes around the lobby making sure the customers food lives up to its expectations. Best customer experience with Popeyes that I've ever had. Sad that it's so far away from Havelock though. read more

If I could give no stars I would. Absolutely terrible service. Run and cusses about other customers pulling in the drive thought in front of others. It took 20 minutes to get two chicken strip trays. read more

For the first two weeks you couldnt get in the parking lot... Literally. They were coned off and you had to go thru the drive thru. Ordered the spicy and no flavor at all. Biscuits ate small and quite a bit more expensive than Bojos. read more

Went to Popeyes this evening and really enjoyed the new Red Stick Chicken. Saw the commercial and thought I'd try it out. Man was it good! Service was great too. Manager checked on our group multiple times. First visit to this Popeyes and it was a great one. Recommend swinging through and trying them out. Good hot food, plus good service. I will be back. read more

False advertising, special posted on the door not match what you get, not to mention fries were cold and food was horrible.