I ordered two items and I was inside the restaurant for a half an hour. The gentleman at the register was kind, informative and multitasking. He apologized and kept me abreast as to why my order was taking so long. In the meantime, he's taking more food requests and people are waiting on the completion of the remainder of their meal. I appreciated his work ethic and manners. However, the woman that appeared to be the "manager" was glaring at me and unprofessional and unpleasant. He kindly requested from her to prepare a wrap (mine) in which she addressed 10 minutes afterwards and wasn't assisting the very few people in there working. She finally completed "wrapping" it up and again, with a scowl and negative body language handed it to the cashier. I admired the man taking orders and representing this establishment because if it was her, no one would feel welcome to be any part of this location. [[HIGHLIGHT]]The food was okay but her dark presence left a bad taste in my mouth unfortunately.[[ENDHIGHLIGHT]] read more

First off the place was dirty and seem to be out of sync... As myself and wife walked in it was a long drive thru wait over 10 cars and they were talking about 15 minutes for fresh chicken to be done. When it was our time to order he explained to me that it will be a wait and will it be ok for what they had out... I took what they had.. [[HIGHLIGHT]]And my wife ordered a tackle box and didn't get the full order it was missing fries.. So basically got 8 pieces of shrimp and nothing else for 6.00...i felt it was not worth complaining about it...[[ENDHIGHLIGHT]] Due to the lack of interest in the staff.. [[HIGHLIGHT]]Later I saw the cook rub his nose and handed food...[[ENDHIGHLIGHT]] In disgust with the fact that our food was not good we just chauked it up for experience and will not be going back to the Popeyes... Needs better staffing. read more

[[HIGHLIGHT]]Had the popcorn shrimp and ghost chicken sandwich.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everything was hot and fresh.[[ENDHIGHLIGHT]] Fast service too! Definitely will be back read more

Popeyes Louisiana Kitchen - Popcorn shrimp - Chicken Wings Near Me - Niles, Michigan

This was my third time at the Niles Mi. Popeyes. The first two times were great. [[HIGHLIGHT]]Today I ordered a spicy chicken sandwich and when I got home i discovered it was a regular chicken sandwich. My receipt said spicy so I know what I ordered[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I also was charged fifty cents more than my last visit for the same meal ( a week ago).[[ENDHIGHLIGHT]] At this rate I will be handing over gold coins for a chicken sandwich I. A couple of months. Maybe I expect too much from the place. The My rating is based on all three visits. I can see making mistakes if you are rushed but I was the only one in the drive thru. I will say the ambiance was fantastic, but then I was in my own car and I love it. read more

To be completely objective, my initial experience and interaction with a new female employee was GREAT! She was polite, smiled during our interaction and was knowledgeable about what was included in the different menu selections. My order was completed and ready within a reasonable time. That is where the positive aspects of my visit end! I ordered the five piece chicken strips with a biscuit and red beans and rice. [[HIGHLIGHT]]The chicken strips were basically room temperature but appeared to be cooked correctly just room temperature. I mean not even remotely warm.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The beans and rice just didn't taste like they normally do.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The buttery biscuits were tasty as usual and warmed properly.[[ENDHIGHLIGHT]] Normally I would have returned the chicken but I figured that this was no mistake and was intensional. I will never go to this location again though. The location was mostly clean with condiments filled, one of two napkin holders was empty as was the paper towel dispenser in the bathroom. Tables in the dining room were not straight either. As I was waiting for my meal I watched a little bit of what was on the tv in the dining room. I don't know what the name of the show was but it was completely inappropriate for the dining room of a restaurant as well as many other places. Imo that is. read more

We went in to get an order of chicken and a couple of sides. A half hour later when we still didnt have our food we asked to cancel and get a refund. This person that was in charge,at least she thought she was, got extremely rude and refused to give us a refund or our food. We had no choice but to leave and try to call the corporate office. well, guess again, you cant get a human, the phone recording sends you a link that sends you back to the website where you can chat with AI that just runs you in circles. [[HIGHLIGHT]]The food has been cold there, the wait times are ridiculous, and they wont give you a refund for any reason whatsoever.[[ENDHIGHLIGHT]] i would think long and hard about going there. Literally anyplace is better read more

My husband and I arrived at 4:19 pm in the drive thru. [[HIGHLIGHT]]We ordered a chicken sandwich combo #3 and boneless wings. It costed nearly $28.00.[[ENDHIGHLIGHT]] We were asked to pull into spot number 2. There was one person ahead of us in the drive thru, and one person waiting in spot number 1 when we pulled into spot #2. The one in the drive thru got her order very quickly. At 4:58 pm we went in to get a refund because we had been waiting 40 minutes for our order and we saw several cars go through the drive thru with their orders during our 40 minute wait. We were not rude to the employees but just stated we wanted a refund because we had been waiting so long. A young black man working displayed poor customer service when he said "YOU PEOPLE BE TRIPPING OVER NOTHING ALL THE TIME." I wanted to talk to the manager but I believe she was there, witnessed it all, and was the one to refund our money. She did NOT seem to care about her employee's behavior. Although our previous experience there was beyond excellent, we will not be returning here. It's so sad what people are allowed to get away with these days. No respect at all for customers. And I wonder EXACTLY what he meant when he said "YOU PEOPLE"?! Now I ask... WHO'S BEING PREJUDICE? It's not ME...or MY PEOPLE.... So utterly RIDICULOUS read more