I've went to the location twice this week and my food was over cooked the beans was watery the service was fast but the food was terrible both days my chicken was hard want be ordering from that location anymore waste of money. read more

Honestly, the customer service here was terrible. I ordered online and still had to wait about 10 minutes just for someone to acknowledge me and hand me my food. They do have kiosks, which I usually use, but since my order was already placed online, I expected the process to be quicker. The workers seemed more focused on talking in the back of the kitchen than helping customers. Nobody wanted to work the cash register, and they would just stand around looking at each other until someone finally decided to help. The service was unorganized and very slow. Overall, the experience was frustrating and definitely needs improvement. read more

I don't frequent Popeyes simply because I haven't always had the best experiences at other locations. Despite that, this location left a pretty good impression. I visited this location on a Saturday afternoon. The restaurant was clean and the service was speedy. When ordering inside, you are prompted to order from the kiosk, I had no complaints about this but could see how it would be an issue when they have a high volume of customers. I ordered popcorn shrimp, Cajun fries, and coleslaw. For my drink, I ordered a strawberry lemonade which was very refreshing. All products were made to order. Overall it was a good experience! read more

Popeyes Louisiana Kitchen - Popcorn Shrimp Combo, Coleslaw, Cajun Fries - Fast Food Near Me - Spring, Texas

This has to be the worst Popeyes location in the Spring/Woodlands area. My fries were completely soaked in oil and weren't edible. The customer service is extremely bad and I will not be coming back until the staff/manager changes. You'd better check your bag or box before leaving because I've had several occurrences where my order was missing items. And the food never taste fresh, won't be back read more

Based on the other reviews for this location, it seems like incorrect orders and poor service are a common issue and unfortunately that was my experience as well. I ordered two regular Fish Filet sandwich combos, but when I got home both sandwiches were the spicy versions. I cannot eat the spicy version, so both meals went to waste. I tried calling the store multiple times to get the issue resolved, but no one answered the phone. I paid for two meals that I wasn't able to eat due to the order being wrong. I would appreciate if someone from management could reach out to address this issue. If it is resolved, I will gladly update my review. Do yourself a favor and stay away form this location. read more

You can tell this location is working hard to improve. We had terrible service here a couple years ago--so bad we avoided it for over two years. Back then, the staff was disorganized, our order was wrong or missing, and one visit took nearly an hour just to get refunded. But recently, I gave it another shot and noticed a big difference. The staff was friendly, the food was fresh, and they got the order right. Huge improvement. That's why I came back again tonight, and I'm glad I did. My only complaint is the portion size of the sides. The mac and cheese was barely 3.4oz for almost $4 (w/ tax). For something that inexpensive to make, it should at least fill the cup. Small things like that really do matter, especially when other nearby spots are consistently packed while you guys struggle to bring business in. That said, I tried the blackened chicken tenders for the first time and they were delicious. Paired with mashed potatoes and gravy, it made for a satisfying meal under 500 calories. The rest of the family liked their food too, though they said the spicy chicken wasn't very spicy. Overall, I'm giving 4 stars for the clear improvement. Keep it up read more

Popeyes Louisiana Kitchen - Mac and cheese - Fast Food Near Me - Spring, Texas

I went through the drive food and order a simple 2 of the tenders combo. One of the combos had fries. I asked them to have them freshly made, and they said the chicken is pretty much freshly made and that they can do that for the fries I said that works. I took a bite of the fries when I left the parking lot and they were cold and soggy. I let it go because I have things I need to do. The tenders were so tough you couldn't even rip through them. They even forgot our sauces which they charge me and the receipt. Don't wanna come back here ever again. I love Popeyes but never this location again. read more

Popeyes Louisiana Kitchen - The chicken we've gotten - Fast Food Near Me - Spring, Texas

You have a 75% chance of getting cold dried out chicken. I stopped going except for lunch time ( in hopes of getting fresh chicken). Now you even get bad food at rush times. I really believe they fry the chicken multiple times just to rewarm it. The pics are from lunch. read more

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This is my first time eating at the Popeyes in Spring and the lady was super nice at the counter. She greeted me with a smile and I ordered a 4 piece spicy with a side of fries. The food was fresh, hot and delicious. The restaurant was clean and bright. read more

I ordered three items the new five nights at Freddy's two meal. I got some of the worst chicken strips. I think I've ever had. They were super small and not worth the $8 I spent on them. They didn't even put the cheese bites in there. The only thing they got right was the fries I ordered on the side. My expectations were already low, but that was like a whole new low. It was also like 10 bucks. I just got off work. I just wanted something to eat. I did not want to go back to get my stupid cheese bites. It's three items and they cannot handle that. Legit ruined my day. read more

I'm going to assume by the string of constant 1 star reviews nobody with any decision making power reads these but here goes. This has to be the worst location in the Houston area. I've been to many and never had one this consistently bad. When you spend $43 you might expect to get what you ordered or at least be given the chance to select something else if they are out of it. Not here ! They give you what they want to give you. It's been a few years since we had been to this one and gave them another chance since the app showed they had cajun rice while a brand new location closer did not show it Picked up the order and foolishly did not check since the bag was tied up. Got home and instead of 2 large and one regular cajun rice we get red beans and rice in containers labeled cajun rice and a regular mashed potatoes. I can understand if they didn't sell it anymore but the website shows it, the app let me order it and the labels on the containers even said that's what was in it but it was not. The chicken portion of the order while correct had obvisouly been sitting for a while and was severely overcooked. read more

Terrible customer service. The chicken is never fresh. They always forget something and it takes almost an act from congress to get them the correct it. The manager is a job. She definitely needs to be Coached up on here people/customer service skills. read more

This Popeyes has gone down. From the customer service to the food. The manager could be more polite and the food is not fresh for the price of the food. The new on 45 and Rayford has saved Popeyes and brought a better reputation for Popeyes. Our family loves Popeyes and eats it all the time. I'm disappointed that is so close to my house and the food and service is not the best. read more

The young lady in the drive through was the nicest person I have ever had at that location. She was attentive and smiled with every encounter. She is a hard worker and I hope she gets recognized. She had pink hair I think and a personality to match. What a nice visit for a change at this location. read more

I'm not sure how many poor reviews it will take for this location to get better. I've been eating Popeyes for the majority of my life and I have never been to a location (Texas or Louisiana) that's consistently disappointing as this location. When it first opened they were great; if there was an issue the manager would immediately make amends. After a year their food quality decreased. Today was my last time giving them a chance. Every item we ordered the food is either not fresh or flavorless. Which is so hard to understand. The biscuit tasted like flour (adding honey didn't even help), the spicy chicken was not spicy at all nor did it have any flavor and it most certainly wasn't fresh. Of all things I thought the Red Beans & Rice would be good (it's actually my second favorite side item) I had to add seasoning, and lastly the sweet tea wasn't sweet at all. It's very disappointing to hope for a pleasant dinner to contemplate trashing the whole meal. read more

This was very disappointing, and not at all typical of my usual Popeye's experience. I ordered the three-piece with all legs. They were tiny. Looked more like pigeon legs than chickens. My friend ordered the sandwich. He spent the rest of the afternoon in the restroom. Not exaggerating. I will not return to this location. read more

This is the second time we've visited this location in the past week and I am amazed at how good everything has been. It is a complete 360 from our previous visits. The team is much nicer and very attentive and the food IS ON POINT! Thank you and kudos to you all for turning this location around for the BETTER! read more

This is my Surf and Turf! What a JOKE! Definitely false advertising! I would be embarrassed to even put this out as a meal. And my husband's Chicken Sandwich looked like a hot mess. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Spring, Texas

Service!! It is horrible. First the manager forgot my gravy sauce and then I had to come back due to her not adding my mashed potatoes In the bag. So I might as well ate inside. As I'm eating about 5 more people within the 20 minutes I'm eating because they messed up their order or forgot to put something in there order. Smh. Y'all need to fix this issue. read more

What a disaster! After waiting 30 minutes, we had to leave with no food. So unbelievably frustrating as you see the complete inefficiency as all the employees are walking around working independently. The manager Maria was too busy to come out from the back to talk with us. After we waited 30 minutes. read more

Sandwich was not good at all. There was hardly any chicken, mostly tough chewy skin. I keep giving them the benefit of the doubt as this is the third one like this. Will never order another chicken sandwich from here again. read more

What a disaster! After waiting 30 minutes, we had to leave without food. Apparently the manager Maria was too busy to come out and speak with us. We will NEVER be back. read more

Service is horrible. I usually have good things to say about Popeyes I even use their non app. This is the most racist place. And further more very incompatent. And what was more saddening is that they were all Hispanic. Order was wrong then they wouldn't correct it. Keep going to another location if you're craving Popeyes. I am pissed read more

i visit this morning and my tenders fresh hot and fresh maria did a great job helping out with the kiosk thank you

Whoever is in the kitchen during the evening time, QUIT BEING SO LIGHT ON THE SAUCE! I ordered a SPICY chicken sandwich, not a regular.

The worst Popeye's EVER. Went twice in past two months. First time wait time was ridiculou. Went a second time thinking it was just a bad day for them. Nope, that is normal operation at this location. read more

I was given the wrong sandwich. The Mac and cheese was somehow burnt. The fries were also burnt. As if that was enough, it took 15 minutes to get my food so had no time to get new food. read more

This location should consider firing and hiring a new staff. If you don't ask for fresh chicken don't expect to fresh chicken ever at this location. read more

Popeyes Louisiana Kitchen - fried chicken in a box - Fast Food Near Me - Spring, Texas

It appears that Popeyes have stopped serving full size chickens the 10 piece mixed featured 10 of the smallest pieces of chicken I have ever seen. Some of the pieces appeared to be cut in half. The picture is of the biggest piece in the box side by side with a biscuit. I need not say anymore except they are adding a food tax to your order it doubles the sales tax. I am not aware that Popeyes has the authority to assess taxes on Texans. But its right there on the receipt. If you need to charge more then charge more being sneaky has cost you this customer. I do not see myself going back to my favorite chicken place. can't trust them. read more

Popeyes Louisiana Kitchen - Thighs the size of biscuits - Fast Food Near Me - Spring, Texas

I went tonight with my three kids in the car and ordered four meals and a side of Mac and cheese. When he reread it he forgot the side of Mac and cheese, no big deal, he readded it and told me total went from $38 to $42. I get to the window and the guy said the total was $38. I asked if they accidentally took off the side again bringing the price down. He was extremely rude and said "I SAID IT WAS $38, NOT $42!!" It ended up that they made a mistake and took it off. I get yelled at in front of my kids with no apology afterwards. The takeaway for them was that we all make mistakes, but you should own them and apologize. It was such a big ordeal or such a small and fixable mistake. read more

This is normally one of my favorite Popeyes to stop at, but today I went through the drive-through and got five piece tender meal. When I went into bite into the chicken there was a green fabric fuzz on it. I thought continued to look through the box all I found an excessive amount over my chicken and my fries. I am a restaurant manager so this shows me that aren't handling food correctly at this location. Tried to call the store to just let them know to be careful but the phone number was no longer in service. This was the only picture I got before I had to throw it all away. read more

Popeyes Louisiana Kitchen - a hand holding a piece of food - Fast Food Near Me - Spring, Texas

worst popeyes EVER! no ice in cups small burnt chicken ..and nobody speaks proper English so my orders all f'd up!

Just ordered 2 chicken sandwiches and the buns are sooooo hard we could not eat them. The chicken was delicious but I will make sure to tell them to NOT toast the bun. Pic below shows the knife standing up by itself. read more

Popeyes Louisiana Kitchen - The knife stands up by itself. - Fast Food Near Me - Spring, Texas

Ordered this chicken today! I'm not sure if it's undercooked or spoiled?! This Popeyes chicken needs some serious modifications to their establishment and chefs. I wouldn't recommend my animal to eat here. read more

Popeyes Louisiana Kitchen - Thigh - Fast Food Near Me - Spring, Texas

I order from here expecting them to get things right eventually and they never do. even when I order door dash there is somthing wrong if it's not my order then it's no napkins/spoon/fork/sauce/straws..... just order or eat from another location or another restauran..... I officially give up on this location read more

Pro tip: Never order more than 2 of the same items because you will not get them. This location consistently forgets to give you all of the food you pay for. After several times of being ripped off here, I've discovered there is a pattern: they can't count past 2. Order 4 sandwiches, you get two. Order 3 mash potatoes, you get 2. Perhaps next time when they ask for donation money, we can choose to fund a charity to teach adults to count past 2. read more

I can see why this place has 1.5 stars. They need to replace the manager and have a refresher course in training for the employees. The manager on site today had little knowledge of their menu as he tried to advise me that the surf and turf meal doesn't automatically come with the costal sauce. I had to return twice during the same visit to 1) get the red beans and rice and two peanut butter and banana pies I purchased and 2) to get the costal sauce that didn't come with my meal. This place was also pretty dirty and the employees were not wearing gloves. read more

Now I know that there is little to expect from a fast food establishment. This is not a nice steak house and I don't expect service to be on par with a high end place. Which this location seems to be new the staff appears to need more help. I came here after 1pm to avoid a lunch crowd. The inside was empty but there was another car that was pulled in front waiting. Once they delivered his food it seemed to be a smaller order. It could be that this is a sign that the food is made to order and not just sitting under heat lamps. I did have to wait awhile for my order. The order came out right when I came home and looked it over. read more

Count your days Popeyes!! No really this is hilarious lol I just wanted to try the new chicken sandwich. Waited in drive thru maybe 15 mins or more, I guess this bun was toasting the entire time whyyyyy. Always something wrong when I go to this location but this time I couldn't do anything but laugh... read more

Popeyes Louisiana Kitchen - Deep fried chicken sandwich - Fast Food Near Me - Spring, Texas

I ordered two 2 piece with 1 side, got home and only had 1 piece in each order. Chicken was not fresh, biscuits were old and dried up. When I tried to call and let them know, it said number was disconnected. Worst experience ever. read more