You know those times when you are trying to catch up with work stuff and you think about food, but don't really want anything heavy because it's going to make you worthless after eating? I got one of those times. I thought a chicken sandwich -- but from which place? I love the KFC sandwiches but had never tried Popeyes. What could I add as a side to give it a little oomph? Popeyes it was. I loved how the sandwich was alive with flavor, and my choice of mashed potatoes and gravy was perfect. I was slurpin' while workin' -- LOL. Too bad this location does not have the dirty rice, which I miss terribly. What is going on with dirty rice? Where the heck are you? Most places don't carry it, and only a few locations still have it. Bring it back! And for what it's worth, I'm not alone on the dirty rice thing. It seems like Popeyes has been quietly phasing it out at a lot of locations, which is a shame because it was genuinely one of the better fast food sides out there. The ones that still carry it tend to be busier, higher-volume locations. Worth calling ahead next time before getting your hopes up!​​​​​​​​​​​​​​​​ read more

Popeyes Louisiana Kitchen - Sandwich and Mash... - Fast Food Near Me - Springfield, Massachusetts

Deserves 0 stars. Honestly. Truly. Not exaggerating one bit. I came in pretty late to my hotel after a day of flying 10 hours. Popeyes was the only thing available on UberEats and Popeyes had a promotion. Spend $15 or more and get a free 6 piece wing - I chose the ghost pepper flavor. Ok cool. So I order a combo of a 3 piece chicken with Cajun fries a biscuit and a sweet tea. My photo below will reflect exactly that. INSTEAD I receive 2 separate boxes of dry chicken. NO FRIES. NO biscuit. They gave me a nasty side of mash potatoes and gravy instead (SO NASTY by the way!) NONE of the sauces I ordered, AND my drink was wrong. They gave me a Diet Coke instead. Let me just say this... after a long day and waiting 50 minutes for my food to be delivered, for it to be completely wrong - this is the kind of crap that will make me cancel eating at an establishment all together. I'll never eat at this Popeyes again. Proof is in my photos. Terrible experience. read more

Popeyes Louisiana Kitchen - Dry chicken and they didn't give me my sauce or my 6 piece ghost pepper wings. - Fast Food Near Me - Springfield, Massachusetts

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stopped by the other day for a quick bite; the food was on point and I like that they do not cook a lot of chicken, now it does take a bit longer but they are making sure the food is coming out fresh. I recommend as always... you really can't go wrong with this chicken. read more

Went here for a quick bite before six flags and the staff were absolutely awful. No respect and rolled their eyes at you if you ask them for anything. I bought a biscuit on the side and they didn't give it to me which was no problem I just went up and addressed the issue. When I explained the situation she didn't even respond just walked away. ABSOLUTELY AWFUL STAY AWAY FROM THIS PLACE!!!! read more

Popeyes Louisiana Kitchen - Stay away from this worker!!!! - Fast Food Near Me - Springfield, Massachusetts

I love the food but the place is not thoroughly clean just to make it look presentable. Clesrly they need for staff as everybody's hand are at work. Ample parking space. Accepts credit/debit. Has a high chair.somehow clean bathrooms read more

Popeyes Louisiana Kitchen - Counter - Fast Food Near Me - Springfield, Massachusetts

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honestly one of the most disappointing places to go. they steal money, give wrong orders, and have a horrible attitude. the most recent time going there the lady taking the order had the worst attitude. like girl it's nobody else's fault you hate ur job. the meal was originally 10 dollars which somehow came up to 19? when we asked she rudely responded that it was the drink. after getting home and researching i seen the drink was only about 3 dollars. was even more disappointed to open the box and find my fries soggy and thrown everywhere and 3 crumpled up burnt half pieces of chicken. please hire a new staff and clean up the place its honestly comical how terrible it is. read more

This place is DISGUSTING. The staff is clueless. They're now charging extra for sauces - like why ???? Smh went in there today and the chef came and played with a customer's DOG ( this wasn't a service dog and didn't wash her hands afterwards so know that your food is contaminated. The dog came in with the customer in a stroller and was barking up a storm and nobody said anything to her till it became unbearable. YUCCCCCK. read more

Took 20 minutes to get food Took 20 minutes to get food Took 20 minutes to get food Took 20 minutes to get food

The staff at the counter were very nice. The food was awful. I do not know how a spicy chicken sandwich could taste like nothing. The max and cheese was microwaved to the point of being nothing but a lump. The Cajun fries barely had flavor and were as limp as the Mac and cheese. Such a disappointment. read more

Horrible food. Very little meat, mostly skin/batter. Just horrible. How are they in business? read more

Went today to the new one in Hadley Mass... waited 20 minutes to order... waited 15 more minutes to receive our order... the restaurant was dirty, every table covered in crumbs, trash, wet spots... one person who was working behind the counter came into the dining area, pushed in a few chairs, didn't clean any tables... but he did push the trash further down into the trash receptacles with his gloved hands... then went back behind the counter and started handling the food containers without changing his gloves...the food was less than mediocre... will never eat there again.. disgusting... oh! And the manager? Never spoke to one employee or any customer... read more

garabage customer service and the food was very much a long wait for no reason and after receiving my food it was cold for no absolute reason.The atmosphere interacting with the workers there is completely dead. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Springfield, Massachusetts

Absolutely disgusting location. I have been to this location several times due to the fact that I love Popeyes as a chain. Easily the worst one I have been to. Workers are rude and constantly messing around in the back with no regard to customers being around... Everything is filthy. Just peer into the back while they are working... This doesn't even come to the worst experience I had with them. Several years back(I wish I had the picture still) I got piecd of chicken with a maggot cooked into it. Manager was very quick to take it and offer my money back and more chicken for free. Easy to say No to that one. Make sure you look at what you are getting. If not nasty, they probably also forgot something from your order. read more

I'm DoorDash Ing around 8 o'clock and I see that they have a full tray of strawberry biscuits that they just put out of the oven I come back before 1030 and they close the doors before they close and the lady working the register or drive-through seems like she's rushing everybody through the line and could care less about the orders. If she has somewhere else to be, maybe she should be there. I shouldn't have to feel like just because I'm asking for something that it's a inconvenience. Considering that's the brand new item that you.. Just very unprofessional, as always with this Popeyes. read more

Ghetto. I picked up a large meal for my family last month. They got the order wrong and didn't put in the string beans. They also didn't give us ketchup. We didn't have any at home. Try eating fried chicken without ketchup. I went there tonight because KFC was already closed. I asked the drive-thru speaker if they were still opened. The girl on the other side said to me, Well I'm answering, ain't I? I said yes, then drove to Burger King down the street. Never again... read more

Mind you under most normal circumstances I'd not have ordered via a delivery service this but in this case a service (which I'll choose to leave nameless) got this done & now for the deal; I pretty much wanted a snack you could say for two days or nights (however you wish to call it) & ordered a eight-piece chicken, two biscuits & regular Popeye's fries & the stuff is pretty good. When you order the chicken you can choose either spicy or not such for those who got stomach issues, biscuits are excellent & say you got your own butter/spread no problems at all & yes the fries are good as well. Now I should let you know they do have seafood & also other sides so if you're not into some of say what I did you got this note/contingency plan with you. Prices are reasonable & all in all good so if you wonder if you pass a Popeye's is it worth it YOU BETTER BELIEVE IT! read more

Excellent Experience Excellent Food!! Except.. Lady who answers the phone is always rude as heck! Location is a former Burger King. Location is very close to a major college. Location is not a bad location, as some people say. My orders have always been accurate! read more

UPDATE ON FRAUD: 08/22/2019 After a long break from not buying here, I decided to give it another shot via the drive-thru. And as usual, a few hours later, I got a FRAUD WARNING from my CC. As usual, someone tried to use my card info from NY. They tried to buy food using the Yelp app even though I don't have any CC's linked to Yelp. Between those two credit cards, I've had maybe 5 or more fraud alerts, hours after using it at this Popeye's. I'm not sure if someone is recording people's CC info when they hand them over in the drive-thru, but it's a massive coincidence that this happens every time I give them my card here. Very sketchy! read more

So let me just start by saying I love the food not the employees. Please replace them, I ordered for an online order & the meal comes in.... Except it's stuff I didn't ask for. They gave me Soda (my stomach can not handle that) they gave me 3 pcs tenders when I asked for the 5 combo And on top of that the only thing I was looking forward to was the mash potatoes.. I called the store in which they hung up three times which I understand because they couldn't hear me. I call back and talk to one of the male employees and I ask for the manager. I spoke to both and asked nicely "what can we do to fix my order I can't touch this?" Their response was "ummmm" alot. And then when I asked if I could just have a refund it went silent for 2 minutes before they hung up. Now I worked in fast food so I understand the struggle and I hate complaining and bringing people down but I just felt really disrespected at that point. read more

Popeyes Louisiana Kitchen - Replacing items for stuff I can't touch .. - Fast Food Near Me - Springfield, Massachusetts

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The staff here seem pretty nice, but the food quality is another story, my food is always lukewarm or cold and they always run out of items on the menu and never have sauces! It doesn't matter the day or time. read more

We have tried to go to the drive through the past few weeks at around 9:30. (They close at 10) Every time the person on the intercom is rude and we ended up driving away and not ordering anything because of how much attitude he was giving us. He visibly flipped us off after laughing and giving us snooty remarks about how they only have biscuits and no other options. So unfortunate that a new fast food place has such poor management. read more

The service is very lacking and the just care about serving my proper. This how they served me my food and it not even at least warm. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Springfield, Massachusetts

Where to begin.....first off I am giving three stars because I love Popeyes Chicken. I don't eat fast food often but when I do I always get Popeyes! I have to take away two stars because this location is by far the worst of them all. Each time I have gone they are out of something. Most recently, I tried to use a coupon for the "two can dine" but was told they were out of all side but french fries and cole slaw??? (ewwww) I wanted mashed potatoes and I was going to get macaroni and cheese for my son. I changed it to a single order and figured I would just take the fries and do something else for my son. I ended up using another coupon and going inside (you can't use two coupons on the same order) to get him tenders and paid extra for a biscuit. I asked for sweet heat sauce and was told they were out of that as well. When I got home I noticed that the french fries weren't event the normal cajun fries?! They were steak fries with ZERO seasoning on them which I thought was strange since they don't even serve steak fries. Where did they even come from??? I also realized they did not give me a receipt for either order so I couldn't even fill out the online customer survey because I don't have the store #. I contacted the store and the person on the phone refused to give me the number! Not sure why this location has such poor management, but it is in a very popular location and should do better. Whoever owns this one needs to make sure they are doing proper ordering and shouldn't be running out of things constantly. I will just go to Chicopee from on instead, hopefully they have their act together. read more

this was a terrible experience. We ordered two of the same meal and got two different meals. the level of competence is absurd. i had to repeat my order multiple times and it was correct on the receipt but there was much confusion at the window. The service was absolutely awful. I asked for extra sauce and received two (for six pieces of chicken by the way) and not even the ranch. I felt like they practically threw the food at me (the wrong food). once we realized it was incorrect we drove around the drive thru again and the woman hung up the microphone because she realized it was us. unbelievable... The food was also so cold it tasted like it just came out of the fridge. I would have given this zero out of five stars, but the chicken was juicy so I gave it one. oh and don't order the mashed potatoes (we didn't but we got them anyway) because they taste like B.O. sonic is better than this and they're trash. read more

I want to like this Popeye's but this last experience has cemented things in a negative way for me. Arrived around 8:30pm, mind you they don't close until 10pm. Ordered 2 boxes of boneless chicken, the 10-piece chicken dinner with 2 large sides. They reported that they were out of thighs in original recipe chicken, and only had 2 breasts, then wouldn't make po-boy sandwiches. It was over an hour until closing!!! I asked for a gallon of SWEET tea, specifically ASKED if the tea was sweet as there were no markings on the container. The shift supervisor/mgr stated it was sweet tea. Guess what... it's UNSWEET! Not a happy customer. The reason they get 2 stars is the young woman who rang up our order was very sweet and apologetic (she stated she is new. I hope the rest of the staff don't corrupt her.) Check your orders BEFORE you leave. I doubt I'll go back to this Popeye's. read more

I didn't even end up ordering food because the tone and attitude of whichever lady took my order drove me away. She laughed while she took my order and was very demanding. read more

Get to the drive thru and waited 10 minutes just for some broad who can barely speak English take our order. They had no sandwiches available or drum sticks. How does that even make sense?? Get to the window, the broad waits to finish her conversation instead of taking care of us. So we're just waiting there while she finishes wrapping up her conversation. Ridiculous. This place is a hit or miss read more

I have gone to this location multiple times and they do not know how to comprehend what the customer is saying over the drive through intercom. Its rather difficult to put in a large order. Every time I received my food something is missing and it's only at this Popeyes. read more

This has to be the worst Popeyes Chicken restaurant we have been to. We stopped at the drive-thru here after shopping in the area and it was a terrible choice. When we arrived the restaurant was empty and there was only two cars ahead of us. The drive-thru line was painfully slow and when it came time to order they told us the chicken would take "7 minutes" to cook. We ordered our meal and pulled to the parking lot with the other cars. As we waited, the parking lot filled up with other drive-thru patrons and our "7 minutes" quickly went by. Since we weren't in a hurry and we were listening to the Pats game we decided to see how long it would take. 25 minutes later our order arrived. We checked our items and realized we didn't have some of our order. We went into the restaurant to tell the about the issue and we were greeted with rude looks. In the end, this store had terrible customer service and I still can't understand how they didn't have chicken when the restaurant was slow. read more

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Staff including manager at 1:40 on Friday July 22nd were incompetent and very rude. Ordered online and the drive thru woman had my husband drive back around as to not mess with their timer of getting food out. Drive around and got attitude and door slammed in face repeatedly. Asked for a receipt and missing drinks and was handed one drink and door slammed back in face. Had to go inside which my husband was ignored by the manager right there at register counting money. No one ever apologized. Finally got a receipt to show that they still needed to give us 2 more drinks. Handed my husband a cup to fill them up himself but one was a sweet tea from behind the counter. She was all upset and slammed the cup on the counter. So rude. There wasn't anyone else in drive thru line or inside so it wasn't busy. Ordering online should make the process easier not harder and with attitude. Do not support this awfully run business with rude employees who worked today including the manager! read more

Had a Fried Chicken Sandwich here for take-out on Friday - June 19, 2020. The drive-thru had about 15 to 18 cars in it, so, I went inside instead. It took about 20 minutes to receive my order. The Fried Chicken was okay, a bit smaller than normal. The pickles that they put in are NOT suited with the Fried Chicken or the Pretzel Roll. The pickles are NOT Dill Pickles. They are just semi-vinegarized pickles and have no flavor to them. They put Plain Mayonnaise on the Sandwich, but, I don't like that and I had them not put it on there. I opted for the small packets of Popeye's Hot Sauce which give it a boost of needed flavor. There were about 3 separate parties ahead of me upon arrival and about 8 separate parties after me as I was leaving the premises. In other words, this place was busy! read more

Placed my order and when i get to the store,my order was not found.A team member even said "If we don't have your ticket,we can't give you your order"Meanwhile,i have the order receipt pulled up on my mobile phone.Also,we noticed that the chicken breast was cut in half and now counting as 2 pieces so technically i was robbed.I ordered 16 pieces of chicken,a while chicken is cut in 8 pieces so logically speaking i should have 2 whole chickens.I will not return to this establishment at all. I rather take my business where they care about customers. If I could,I would of left 0 stars read more

They are always making your order short and when u call they hang up on you very rude...not the first time I order and have it delivered and it came up short and they ignore the calls coming in..I got some one twice only to have them hang up one me twice NEVER WILL I ORDER FROM BASTON RD PEOPEYES AGAIN NEVER!!! read more

Ordered delivery 4 times in the last two months. All 4 times, something missing. My orders were not complicated and the bags were sealed. One time is a mistake, twice is even forgivable with what's been going on, 4 times in a row is just ridiculous. Reached out to Popeyes and got a cookie cutter reaponse. I Love Popeyes but this one is buyer beware. read more

Why bother opening a new location? Every time we come they are out of everything. This is not a supply chain thing. These guys can't be bothered to stay 1 minute beyond close, so they stop making most of their items, even popular ones, about 2-3 hours before close. I was literally offered coleslaw tonight as their last available item after I waited 6 cars of annoyed peeps in front of me. Seriously, why bother keeping the lights on? read more

Order food through mobile app, went to pick it up at Drive-Thru order number 80. They said order was already picked up by someone name Tammy-T. On receipt that is not my name it's Timika. They claimed that the order was picked up numerous times and I said I didn't pick it up or send anybody. It was a lot of back and forth and they then said there'll remake order for this one time. They told us to park and there'll make the new order. My boyfriend decided to go inside to do his own order and they weren't making the order at all. He then told him about the incident in the Drive- Thru and they said,"Oh, we'll make it now. My order was missing the RED BEANS & RICE AND FANTA ORANGE SODA , also the SHRIMP WAS POPCORN SHRIMP NOT BUTTERFLY AND DRIED OUT!!! This was my first time ordering from the mobile app and if you look this is also the first time I signed up! This was the WORST EXPERIENCE I'VE HAD WITH ORDERING FROM AN MOBILE APP!!! THE SERVICE AND THE SERVERS WERE UNPROFESSIONAL!!! You can go back to your cameras and look at the service and my boyfriend asking about my order and walking out of the restaurant with no drink. THIS WAS UNACCEPTABLE CUSTOMER SERVICE AND AFTER ALL OF THAT ITEMS WERE STILL MISSING!!! WORST EXPERIENCE EVER!!!! read more

Wow. I never cease to be amazed. Let me start by saying I don't frequent Popeyes. Been there maybe 5 times in my life, never to this one. So I'm not familiar with the menu. Can I take your order. I'd like a #7 BLACKENED. Mild or spicy? Ok....lets do spicy. Your side? Beans and rice. Your drink? Large coke. You can pull around. No total, no thanks, nothing. What I got was spicy breaded and French fries. So I drive through again and this azzhat wants to argue. Can I take your order? I just ordered the #7 and it was supposed to blackened. Yeah you ordered spicy. No I ordered blackened w beans and rice I asked you mild or spicy and you said spicy. You asked me AFTER I said blackened and I never said French fries either. Pull around. Really? What a jackass. Again, no "sorry" or anything. Just a "pull around". So I get to the window and the "manager" lady just looks at me. So I just look back at her. Can I help you? Are you going to fix the order? What did you order? Ok, again, #7 blackened with beans and rice. Blackened is different than mild or spicy. You said spicy. (At this point I lose it) Let me ask you a question. If I asked for blackened, why in the hell would your next question be "mild or spicy"? I know the difference and I know what I ordered. Pay attention next time. I said a #7 blackened with beans and rice and that ain't what you gave me. So again, are you going to fix it or not? It will take about 4 minutes for the blackened. Ok Pull over and we'll bring it out. 5 mins later, someone else brings it out and says "Here you go". That's it. Never apologized for being stupid or anything. Wow. What a lousy bunch of people. read more

There food is good. I usually order the spicy tenders combo. Includes a side and a biscuit. I always receive fresh food which makes it even better. But what annnoys me is when i order my spicy tenders. They always mess up and give me mild which i think taste nasty. And i usually think it's because they dont have spicy cooked which I will always wait for to get fresh. So when they decided "oh hey lets just give her mild because we have no spicy" Its annoying because its has happened more than once. Always check your order before you go. read more

Horrible service weren't serving any sandwichs from sandwich station on the menu. Music was blaring over the intercom. Girl says yeah give me a min and continued to talk about a party with ppl in background. Four different ppl got on the intercom to take my order just to tell me they weren't serving any type of sandwichs it was only 8pm. Horrible by far the worst service I've ever seen. No English speaking. Went in kids of the employees running around wrestling. Never again.... 5-6 ppl working and can't get service. Ppl behind counter not even in uniform. read more

The WORST. Stale biscuits, forgot one side, cold mashed. I have never been disappointed at Popeyes until now.