Ordered on line 2 custom orders which you pay more for, a 3 pc: 2 breast 1 thigh, and 8 pc: 5 legs 3 thighs spicy. Site said 5-6 min, gave them 15, and still did not walk out the door for another 40 min with the chicken. Get home to find that my 8 pc consisted of 2 legs 3 thighs & 3 WINGS buried on bottom ( not even spicey). Beans and rice and biscuits were good the pcs of chicken that were correct was also good, however the wings that were NOT ordered, and not spicey tasted like nothin but crust read more

they always leave out something. How can you leave out a whole three pieces of chicken and a biscuit from a $20 meal? They don't even know what the specials are.! They always pissed off always be back there mad but they don't forget stuff that don't matter. The service is hilarious and not ha ha sad!! they just opened a half an hour ago and you can't read you can't read. It's the first requirement of most jobs. read more

Popeyes Louisiana Kitchen - No way, all the food was in the bag but what you going to do STOP getting chicken from them that's what. - Fast Food Near Me - Tyler, Texas

First time visiting this location, and I'll never return. Service was absolutely horrible. They act like they're there doing you a favor, and you should be so lucky that they are. 0/10 WOULD NOT RECOMMEND. read more

Stopped by this evening for some of their delicious red beans and rice. The manager was there at 6:30 training new employees and couldn't respond immediately when I pulled into the drive-thru. As all great managers do, he apologized for my inconvenience and comped my red beans and rice. I will be a customer for life if he trains his employees to that level of excellent customer service. Thank you for being a stellar example of great management! read more

Since I have to put a star I'm only putting one. I went after work to order myself a chicken sandwhich, a large mash potato's and wanted to try there fried pickles. The sandwhich had no pickles on it and no mayo had to recreate that when I got home. The fried pickles were only half full basically tasted like just batter no pickles. As for the mash potatoes the gravy has gone bad and you can tell. Also I ordered two lemonades were carbonated, I don't know how to carbonate lemonade but they did. Overall a waste of $30. Also had me wait 7 minutes just sitting in the drive through when I got to the window the pay they swiped my card 5 times saying the "internet was bad." Will not be going back. read more

Owner need to step in this situation.. Customer service is the worse! Plain lunch hour the doors to get inside are locked so we went to the drive thru, lady was super rude someone kids are inside the kitchen making a mess.. We waited like 10 minutes in front of the drive thru just to speak to someone and she was super rude we keep hearing that she was talking to kids and she said 20 minutes wait just for one sandwich.. Owner you need to do something or you will get nothing but more bad reviews and less business.. read more

I don't ever write reviews but I had to for this place. when my husband and i were ordering the guy at the window was so awfully rude, never have I seen anything like it. he was speaking to us like if we were dumb and when he was asking us what we wanted for the drink we responded and he raised his voice and lifted up his arms asking again what we wanted to drink after we already repeated it 3 times, he then kept huffing after we ordered something else, we still wanted to order more food to bring to the rest of the family but we just stopped ordering because of his attitude and reaction. I have never experienced terrible customer service before but after this we will never go back, I'm very surprised this guy even works there because I can't imagine him being polite to anyone. read more

I would normally not even rate a Popeyes cause, well, you get what the chain advertises and ...yeah. But this one...this one, like far too many Popeyes cranking out fried slivers of poultry breast like there was no end. Well, I'm afraid that the corporation is getting up ended by what can appropriately called shady, bad, horrible, disoriented service, that can only produce bad and very bad customer reactions in the store and outside while people wait and wait, and wait while 8 people working and yelling at each other inside are in pandemonium and smoke breaks and who's got the fryer. Any resemblance of the final product given to a customer is Popeyes chicken is a freaking joke. They put what they want in your bag, the chicken strips are practically cold, barely cooked, nothing in the bag resembles anything like what you ordered and Coleslaw, oh my god, it tasted like it had been uncovered in a walk-in or fridge for a month. It was awful! A $24 meal was served as slop to customers, while some customers were horrified, what was really bad is that the couriers picking up food to bring to people.. I can only imagine what they got after all that ordering and waiting, charging people extra and tipping, to be given a bag of food you wouldn't give to your dog. Never ever ever again, I hope Popeye management cares...but well you know, that will never happen...don't go here. I didn't deserve a star, it deserves a reality check and closed doors. BTW, biscuits were hard!!!! read more

There is a 5 minute or more wait just to order at the drive-thru. Then an additional 10 minutes to get your food. I was handed my order while the cashier's back was turned talking to someone else. It's a crazy situation every time , so I'll just stop going . Oh and you can never go inside. Doors are locked. read more

I visited the location at 3820 W Elm St Tyler Texas 75702 on 11/20/2025. A lady name Cassey helped me and she was wonderful with great customer service. Cassey is friendly and goes over and beyond for the customer. read more

there is 6 cars waiting for there their food, the car in front of us has been here waiting longer than us, and we been here 20 min when they brought out our food and it was the wrong one. Service is slow!!! read more

My husband used to work in Louisiana and has been raving about Popeyes for years. We live in Brownsboro and we're on our way home from Tyler today and decided to stop. We went through the drive thru. My husband said as we were leaving, I think they deal drugs out of this place. Let me be clear, there is no evidence of that but it certainly had the looks of shady dealings. Now on to the food. I was a tad concerned when the woman taking our order asked me if I wanted mild or hot chicken. I don't handle overly spicy very well. No worries! I don't think they actually have a pepper shaker in the building, because they certainly do not have any salt. The chicken was flavored with grease. That's it. No seasoning to be found. This is advertised as Cajun chicken. Every deceased cajun cook in the history of cooking has rolled over in their graves. No ones ancestors are whispering to them in that building. The biscuits were nicely buttered but very blonde. We ordered beans and rice, but it should have been labeled rice with a few beans. By the time we got home the coleslaw was HOT. It should have been bagged separately. Hot food goes with hot food. Cold food goes with cold food. Needless to say we will not be going back to that Popeyes. I feel like a bulldozer should be in their very near future. As a reply to the business owner/manager. I made it a point to read a lot of reviews for this restaurant. You have the same complaints for months on end with the same standard reply. I'm sorry, thanks for bringing it to our attention. We will correct the problem. There doesn't seem to be any follow up though. It's the same problems over and over. Staff members are rude. Customer service is horrible. Rice and beans are lacking. Your employees do not care about the quality of food they are sending out of YOUR WINDOW/DOOR. Your negative reviews outweigh your positive by far. No changes are being made. Why reply at all if no changes are being made? read more

Negative stars. Biscuits were hard the blackened chicken was hard and dry. The Mac and cheese was dry. Will not be returning.

I waited 40 minutes inside for a three piece, chicken, tender, and I was the only customer inside. and there was only a few drive-through orders. When I went up to the counter to ask where my food was they said it would be another 10 minutes to make my side of macaroni. I will never eat here again. read more

This store locks their doors and you cannot go in to order. I tried the drive through but they would not answer. This was at 7 pm on a Friday night. Here is something shady going on in this place. This is the second time this has happened. They will not give me the general manager's information. I would not even give them a star!! read more

I've been to this location twice. The first time the person taking the order was extremely rude and unhelpful. There was sign for a special at the entrance of the drive thru and when we tried to order we were rudely told we aren't honoring that special. Why have a sign then? When we got home, we found that we were shorted 2 pieces of chicken and the red beans and rice was only half full. The chicken was good, so we decided to go back today. This time I used the app hoping to avoid the unpleasantness. This time we were shorted 6 wings and a piece of chicken. The chicken was terrible, completely dried out. It was obvious it had been sitting awhile. The large fries were cold and had to be thrown out. A little curious I was shorted food twice. Not going back.... read more

The worst customer service ever like WOW..!! Seriously The way the talk to you I thought maybe is just the person on the drive thru NOOOO... it was everyone!!!!! Horrible!!!!! Then I told her 1 sandwich no mayo she said I give u 2 no mayo is fine! WTF!!!!! Can't even complain to management they were as rude as the employees never ever coming back here!!!! I wish I could do ZERO stars!!!! read more

terrible service and chicken thanks for spicy service not chicken aholes .....................

the customer service from 3 of the ladies on shift when i visited was absolutely terrible. went thru the drive through and asked for a second and she responds "whenever you're ready" we order get no response the woman had taken her headset off. three different ladies saw me in the drive through and chose to ignore me. we went in and she gave us a stank look and we ended up getting our order taken by a kind young man with a neck tattoo. read more

One word.... Horrific. My family and I went to this location on the evening of December 12th. Let's start with the attitude of the lady working drive through. She seemed rushed and didn't want to be bothered. I have a family of four so it takes time to process everybody's order. The drive through clerk kept cutting off my wife and trying to give her a total prematurely. Keep in mind that this store was not busy at all. Everything about the order was messed up badly. My daughter got bone in wings instead of boneless. My wife got ghost pepper wings instead of lemon pepper wings. I ordered three thighs but got three orders of fries. They supposedly corrected it and gave me two breasts and thigh. This is not what I ordered!!! Fortunately, I wasn't the one going into the store to fix the problem. My wife was too nice. We paid almost 60 dollars for this ungodly mess. I am done with their brand as a whole. This level of incompetence is not acceptable. read more

12/7/24 @ 6:30pm on a Saturday evening and there was not a piece of chicken to be found and to make things worse we drove up to the drive thru and waited and waited and waited! My husband finally decided to go around and go into the restaurant, only to be told that there would be at least a 45-minute wait for chicken!! How does a restaurant run out of what they sell on a Saturday evening at 6:30!! This place needs better management there is always something with this location!! Will not be returning until improvements are made. read more

So I came to grab 2 spicy chicken sandwich and one classic combo, right? And you know the lady repeated the order back and it sounded correct. I pay, then we wait... they come to the window and said the order back again.. but this time incorrectly.. as i try to correct the order respectfully - I was cut off and screamed at for correcting something I paid for???? At this point the depts of hell has risen and the other (very angry) lady was screaming about how it wasn't ok that she took our order down and some how it was our fault??? And oh my gosh, I haven't even mentioned the cashier that had us pay, that poor lady looked like a scared puppy. Anyways back to the story, so they finally get the order right.... so we wait... they hand us ONE BAG, that of which holds the 2 spicys (yum) ... so I pass one of the sandwiches back to the homie in the back seat .. and guess what... The 2nd lady (scary lady) deadass tried to tell us we were hiding the "other bag" ... she asked me what was in the first bag and that she "knew" she put fries in the bag.... I rolled all my windows down and dumped out the first bag... and guess what... no fries. God bless the 3rd lady, she said "why don't y'all just give them what they ordered" .. two minutes later the oh so lovely 2nd lady gave us the "CLASSIC COMBO", then blessed our day - thanks for the blessings btw BUT GUESS WHAT HAPPENED NEXT... boom spicy sandwich. Chick-Fil-A would nevaa. read more

Popeyes Louisiana Kitchen - Receipt - Fast Food Near Me - Tyler, Texas

Horrible service. Went thru drive thru at 4:45pm today (Thursday 11/14/24). after a prolonged wait, a very rude lady came in the speaker and said I could not order due to shift change and immediately turned off the speaker. I was unsure what she said so I ask if she could repeat what she said, after another prolonged wait she came back and repeated. I asked for the manager but was told I was speaking to the manager. This has happened several times at this Location. I'm don't see how they are still in business read more

This was the worst place I have ever been to. I sat in the drive through for what seemed forever I gave my order three times and they still couldn't get it right, the girl had the nerve to say she doesn't know what she wants, my order was simple 2 chicken sandwiches and a two piece of chicken, when got to window they starred and laughed at us and I asked her to repeat what I ordered just in case, and of course it was wrong. Never again will I eat at Popeyes they lost a customer read more

Had the best customer service from Tisha and Megan they were wonderful employees!Fast and hot fresh food! Will be coming back to this location! read more

The food is phenomenal, the service. Piss poor, so it depends on the person. Is good food worth mistreatments? Your call. For my family and i, not so swell. On two occasions we have been rushed and spoken to rudely. The portions are laughable at best, has an off beat vibe. I recommend the food, and may be the only reason i step back in this place. I may come back in a couple months when they have all new hires. management find nicer employees! read more

Popeyes Louisiana Kitchen - 80% ice lol - Fast Food Near Me - Tyler, Texas

We love Popeyes in general and frequently stop at various ones as we travel with work. This particular Popeyes is one of the worst that we visit. The food is usually okay if you can get them to get it to you. They never seem to have basic chicken dropped not even during predictably busy times. The service is very poor and the majority of the staff are usually too busy, cutting up, texting, taking extended breaks or fighting verbally(and one time even physically) with one another.I have gotten to the point where if I walk in and can't immediately identify an actual manager on duty I know I might as well just walk out. Please manage this place better, I want to love it. read more

I don't usually give 5 Stars, but today was a 5 Star day . I ordered Popeyes chicken strips (spicy & regular) , Cole slaw, French fries and biscuits for a business luncheon. I needed to pick the meal up at 12 Noon. The food was ready at the correct time . When you're feeding 30 people , there is a lot of food !!! The Manager was very friendly and helpful, even had someone help carry everything to my truck!!! Needless to say, everyone enjoyed their meal !! I will definitely give them more business!! When in Tyler, go to Popeyes ! Go get Full !!! read more

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Waited for 10mns in front of the cashier and nobody acknowledged me or other customers. Everyone was working in a slow manner and only giving drive thru orders. Worst experience at a Popeyes. Don't recommend it to no one read more

Popeyes Louisiana Kitchen - They are only focusing on drive thru customers... - Fast Food Near Me - Tyler, Texas

HORRIBLE SERVICE. They took 30+ mins to give me my food. They were rude & unprofessional!

Food is great. But as of 6/4/2021, their lobby is still closed. You have to wait in their horrendously lengthy drive through line if you place an order because they won't walk it out to you. This is ridiculous. read more

This place is the worse I waited 30 minutes at the drive-through and I literally had to say something for the guy to say can you wait I will be with you in a minute was even rude about it after another five minutes I got tired of waiting this is 35 minutes in. They are always rude when they talk to you and when I was pulling out of the drive-through. There was four cars parked off to the side in front of me where they were still waiting on food. I hate it because this place has always been that way except for when they first open, it's almost like the franchise doesn't even care about how their name is being represented if I could I could do. No stars I would I have been to other Popeyes and their food is great but after having this kind of experience, I don't think I'll be going back to Popeyes. If you look at all the other reviews, this is an ongoing problem, and nobody has even tried to correct it terrible service!!! read more

Staff is inside at 12pm but the front door is locked! Someone needs to call the manager better yet the owner!

The GM she calls her self is so rude and disrespectful woudnt give me a refund or at lease replace my food then called me a NIG.. like really that's how you talk to people that help pay your bills I'm sorry that's not right the cashier was really wanted to help but because of y'all's so called GM I won't be back and also telling my friends and everyone I know to not go here anymore because of her! read more

I loved my experience with popeyes today, last time I went (a different location) the service was so bad and there were employees yelling at people in the drive thru. The employees here are so kind and the food was amazing! These people 100% deserve a raise! read more

We have tried this location 5 times in the last 4 years. Food keeps getting worse each time. we ordered 8 piece dinner last night and had to throw it out. So much breading that the legs looked like thighs. Way overcooked, the meat was hard and dry. The biscuits were old and hard. Our neighbors have the same problems. STAY AWAY !! read more

We arrived at 10:50 pm and the location closes at 11:00 pm. There was someone in the line waiting for their food. When we pulled up to the window the lady of the drive through said "I'm sorry we are closed." After I mentioned that they weren't supposed to be closed until 11:00pm. the lady said "I'm sorry we are closed". We had driven 30 minutes to go to the location and even mentioned that to the drive through person and then a man got on the speaker and said "we"re out of all the food". I informed them that I would be filling out a survey online and the man said "go ahead". We are very displeased with this service especially when it was 10 minutes before closing and there was another car in the drive through waiting for their food to be made. Me and my wife were in the mood for Popeyes as we especially love your bisquits which is why we made the long drive. Even if we hadn't made a long drive this service was compleetly unacceptable. We were not feeling the Cajun hospitality. read more

Popeyes on elm street is the best everything is fresh and the place was so clean loving the workers they was so nice friendly and working together read more

I was greeted as soon as I stepped foot in the door. The employees were very friendly and helpful. I ordered the the shrimp and chicken combo with mashed potatoes. Keyword. Mashed potatoes. I love the gravy they put on the potatoes. This is the main reason why I went to Popeyes. Lol. I was a bit disappointed on the chicken and shrimp because for one. The chicken was cold. And so was the shrimp. The flavors were good. But if it were fresh, I would probably have given them a 5 star rating. read more

Poooorrrrr service. Food is good but geez do I always have to go through hoops to get what I want. Honestly I don't think I've ever received my full meal. There always seems to be something wrong or not available. read more