I cannot comprehend how this place gets away with charging the prices that they do. I have no problem paying for a quality meal at a restaurant but this is a drive-thru!! Stopped by today on my way home to get chicken tenders (for my dog) and it was $7 for a 3 piece....what! No sides, drink, nothing, just 3 lil strips of chicken. I understand costs are high but this is just robbery. Food is ok but for the price you may as well go out to a restaurant and get something fresh. I will say the service here has always been good and employees are friendly, no issues there, but the prices just don't make sense for fast food. read more

Went inside to eat and the chicken, once again was cold. The cole slaw tasted bad to me, so I took it up to the counter and told the very unfriendly person that I thought the slaw was bad. He took it from me and threw it at the manager and said ' she said it's bad". No sorry, may I get you something else, nothing, just a mean stare. I'll never go back there again. read more

Extremely overpriced food with horrible customer service. Equals a no go for me I've been going to both Popeyes stores in winchester, for many years and over the course of the last couple of years, it's just steadily gotten worse with the price increases and the lack of customer service. read more

The service here was incredible! About 20 minutes to close, I pulled up to the drive thru with a specific order. They mentioned they didn't have it fresh and advised that it may be a few minutes until it was ready. Despite my protests that it wasn't necessary and that I could order another readily available item, they made it fresh quickly and delivered it to my car by hand in the parked waiting area. I unfortunately didn't get the young woman's name, but she was so kind and cared so much about our service. This was a lasting impression that we will never forget! read more

The experience was not good !! The manager showed an arrogant attitude from the start. Even though the wait wasn't supposed to be that long, I still had to wait more time than expected, and when I finally asked, he responded with a bad attitude, as if he was personally upset. It was clear there was some frustration on his side, but unfortunately, he took it out on the customers. What should have been a courteous service turned into an uncomfortable situation. read more

Horrible. I'm not from the area but I was purchasing a vehicle near by. Stopped by for a quick bite. Placed my order and waited about 5 minutes. Received my food and headed back on the road. Food was cold. Why did I have to wait for cold food? read more

Service is horrendous and attitude even worse. Waited in drive-thru for 10 minutes for the wrong order to be brought out to us. Waited another 10 and the same wrong order was brought out to us. Went into restaurant to correct problem and the snarky young girl who took our order stared at us with her hands on her hip with a grin. One star is an overrating. read more

everything cold and nasty not cooked all the way manager did nothing worst poppeys ever read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Winchester, Virginia

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everytime i order something from here its never right today I ordered two chicken sandwiches, plain chicken sandwiches and tell me why the fuck I got a box of spicy chicken oh and they didn't give me my sweet tea that I paid $4 for y'all need to get a new job if you can't read what's on the screen and put it in the bag it's chicken it ain't that hard read more

Pro: moderate size parking lot, drive through, mobile pick up. Con: none. Stop by to get some chicken and they have a moderate size parking lot so no issue there. This place is ok place to get some chicken. read more

My family does not eat breast. Specifically asked for no breast. Receipt doesn't list breasts and open the box and lo and behold breasts. My son is the one who asks for Popeyes and this is the 2nd time. Spending $35 and not getting what you asked for is ridiculous. read more

Popeyes Louisiana Kitchen - fried chicken in a box - Fast Food Near Me - Winchester, Virginia

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Carryout - The chicken sandwich was bland and had too much breading. We got an add-on of the new honey barbecued wings. OMG!!!!! SOOOO spicy. My mouth burned for 10 minutes. I washed them, yes, literally washed the barbecue sauce off the wings and soaked them in water, and they STILL burned my mouth for 5 minutes. I learned my lesson. Popeyes means way too spicy for the average American. read more

Asian old manager October 8th 2023 2:34 pm is stingy with the sauce. Very rude talking to me. At a fast food chain????? Gave me two ranches for a 10piece family meal. Save your 5$ and spend it somewhere else. Said the ranches are for chicken tenders???? Chicken tenders are chicken without the bone????? I don't understand, I'm giggling writing this read more

This place has the worst employees and managers. Who keeps moping right next to people eating. They don't warn you about slippery floor. My wife fall and hurt her back and they act like nothing happen and then they quickly put a slippery sign up and say it was our fault. We will NEVER return here read more

I have been to this location two times during the weekend in one month. The black male manager working weekends ALWAYS has a positive attitude and provides EXCEPTIONAL CUSTOMER SERVICE. I was hesitant on trying the food after reading reviews, but I'm glad I tried it out. My family of 7 ate inside the first time around 2pm. The most recent was this past Saturday at 9pm and ALL THE FOOD INCLUDING FRENCH FRIES WERE FRESH. Maybe it's different throughout the week, but I may only eat when I see that manager on duty! read more

Horrible customer service. They barely listen to what you order and take forever to give it to you. Just for you to realize you got the wrong food and have to wait just as long to have it fixed. Not to mention the manager is extremely rude read more

Went to Popeyes this afternoon at 11:11am now just opened at 10:00am. If hasn't been open long, getting ready for lunch. Well I hope ordered 3pcs with fries. The fries when I ate on was so hard, you can tell very old ones, ate a few more, same thing. Now the chicken was dry, stringy, also tasted out and look like it had been sitting there for along time, now it has been open 1hour and 11 minutes. Tell me how my food was so bad in a short time. It coast me $10.01, I threw it all away. Never again will I go there again. read more

First off "I love Popeyes". I usually eat in and never have issues, but with the Pandemic the last half dozen times I've ordered "To go". All six of the times I've ordered "To go" it has been like the "C" crew is on duty. They don't give you sides, or it's sides we didn't order, they have a rough time figuring out what "spicy" means, seem to always get regular. The pieces look like they came from a chick and not a chicken at times. Drinks are a crap shoot, bread has been soggy, fries are cool, wet or moist and not appetizing. I have eight in my family so it's always between $65 to $95 to order. It really hurts my heart for this review as eating inside is a totally different experience. Moving forward if we can't eat in... it will be Chick-Fil-A for us. read more

Worst service, don't understand their own menu. Customer's, Make sure you got what you ordered. You'll either end up not receiving what you ordered or something extra and completely different. Fountain drinks, ALL flat. Employees don't take their time to put your orders into a separate if you have ordered a bigger order; shove everything into one bag and watch as everything falls out thru the drive thru window. Great job pop eyes keep up the terrible work!!!! read more

I came into the store yesterday, and the manager with the orange shirt is always very rude to me. I report her numerous times & Popeyes still allows her to work there. I work hard for my money and I came back here after months and she greets me as if im not even a person. She is racist and she makes sure everything is good with her nationality but treats me like crap because I'm mixed. The prices are high and when you ask for stuff that you want she always has an attitude and runs her mouth. If Nothing is done I will go further. I came all the way from Stephens city just to get back home and have my coleslaw stringy and smelled weird. I go back to exchange it and she snatches it Throws it in the trash and tries to give me the same thing. I got mashed potatoes instead. And I left very unsatisfied and will not return to this store again. It's just sad that people allow managers to treat their customers like that and still don't do anything about it just a shame stay far far away from this place and just save the trip and go to Chick-fil-A. read more

I love fried chicken, and Popeye's flavors really are as good as it gets. I always go for the dark meat (thighs/legs) because it's always juicy. The fried chicken is never soggy like KFC's. For sides, I like the mashed potatoes, red beans and rice and green beans with gravy. I never tried the cajun rice, but a lot of my friends like it. I like their seasonal offerings too: Butterfly Shrimp and Wings!! The service is pretty typical fast food: friendly and prompt. read more

no wraps anymore which is fine,so we stepped back then decided on another item.went back up to order and no one came back to help.had eye contact with at least 3 of the workers and nothing.so after a few minutes just assumed they were not gonna help and left read more

I talked my mother into going to the new Popeyes in Charles Town last Thursday, 6/28/18. Oh my - it was absolutely horrible. I am usually not very picky at all, however, my chicken tenders were fried so HARD that I literally could not bite them, I had to break them apart. The batter was at least 1/4 to 1/2" thick and I had to peal that off before I could even eat the chicken. The cole slaw was so bad, very runny and really no taste. I could not eat it. I went back for some fries instead - they were fine - good actually. The biscuit was also delicious. But I will never go back, nor would I recommend anyone else to patronize this "restaurant". I have noticed that they really are not that busy now. Maybe some new training - I don't know. I would like to try the red beans and rice or the Cajun rice, but just can't get myself to go back. That is a shame- I was truly disappointed!! read more

Louisiana Slow!! Service here was terrible and the menu board was no help. I found it confusing as I didn't see what the web showed. I ordered reg butterflyed shrimp and I think I got the pepper ones. Whooo boy it was hot. read more

Horrible experience. I don't know which was worse, the cold food or the cold attitude of the employee who took my order, Joel. He had a very unfriendly attitude when taking our order, but what trumped it is after I got my food I asked for *a lot* of ketchup, he gave me three packets. I asked for more and he grabbed a handful and slammed it into my hands. I then asked for some lemon for my tea and he hands me three sticky packets of lemon that something had leaked all over. DISGUSTING! The French fries were cold and stale. I was really disappointed, will not return. read more

very disappointing, the service provided by a popeyes employee named Tseng. On Monday, nov 20th, after ordering 4 mix chicken meal. and then I paid 20 $ and tseng gave me a ripped 10 $ change, and I returned the torn 10 $ to the tseng. and tseng said you can redeem the money to the bank. wtf read more

I have to confess: I love Popeye's. I had generally avoided it based on my disdain for greasy fried chicken places like KFC. I could not have been more wrong. It took two coworkers raving about it to eventually change my mind. If I am on Rt. 11 in Winchester, I am often tempted to stop in. Great chicken strips (I like them spicy), and beans and rice make a fantastic side. The buttermilk biscuits are really good too. If you want a fast food version of Cajun cooking, try them out. I would rate this Popeye's 3.5 stars. Very enjoyable. read more

Convenient location, food taste just like I expected it to. If only they would put everything you paid for in the bag would be great. Every time they leave something off the order which I think is robbing the customers. read more

So much better than a regular kfc every time I come this way I look for the Popeyes the chicken is too good to resist. They should locate to where I live read more

Tried it for the first time after a spontaneous fried chicken craving... Two words CHICKEN HEAVEN. My chicken strips were amazingly juicy and fresh, every bite, CRUNCHY then delicious rush of flavor. Even the mashed potatoes were a surprise, not just your average thrown together bland potatoes, they had the perfect creamy texture with an underlying signature Cajun flavor. Best.. fries.. EVER! Crispy outside and with the warm soft middle and comes dusted in their secret seasoning. I can't believe I'm saying this about a fast food restaurant but the service was GREAT! The staff was extremely friendly and my food came out fast and everything was so fresh. The lobby and restrooms were all spotless, somewhere I wouldn't mind going to sit down and take my time eating. Highly recommend! Good, quick, easy idea for family dinner, very affordable and better quality then you'll find anywhere else. read more

I usually get the original chicken with the bones but today decided to try the tenders. I believe the pieces with the bones have a better flavor. I love the red beans and rice. I get the mild flavor chicken not the spicy. The only complaint I have is the coke always tastes watered down and I don't even get ice. read more

i stopped there on a sunday afternoon for lunch and they were out on mild chicken only had spicy when i asked how long i'd have to wait i received no answer only " we only have spicy" i left...i used to live close by there and it was great, i wont be back read more

Spicy Fried Chicken is it, what can you say, if you haven't tried Popeyes, you are missing out. Chicken is excellent, Sides are even better, much better sides than other chain fried sides. Red beans and rice, Cajun rice are legit! read more

This place is hit or miss. I believe the lunch hour is great because the food turns over. However, last night after work, I was disappointed. The chicken was salty and not fresh, almost like it was sitting around for awhile. I wish for more consistency from this place. read more

Super tasty chicken, but service was extremely slow. It took us about 20 minutes to get our order, which, in my opinion, is unacceptable. The worst part was that the place wasn't even busy...the folks working there were taking their sweet time and chatting. read more

I was advised by Yelp that my rating needed to be more specific as to why I gave a low rating of this specific Popeye's. On Friday, April 22nd, after ordering a 10.79 chicken tender meal and requesting three containers of dipping sauce, while eating my meal and reviewing the receipt, I noticed where I was charged twenty-five cents for the additional sauce. Apparently, two dipping sauces is all an individual is allowed to have gratis. After finishing my meal and confronting the owner of this franchise, who happened to be the same individual that took my order, I stated, "that is not fair", "that is not right", and, "you should be ashamed of yourself", for "charging customers an additional fee (regardless of the amount) for one additional dipping sauce after spending $11.00 for a meal." The owner's response was, "nothing I say at this point is going to make a difference", and turned her back on me and walked away. As I exited the restaurant I stated that "you people will do anything for a buck", to which I was referring to business/franchise owners, in general. After contacting Popeye's Corporate and also posting my review on Yelp, the business owner contacted me and accused me of being a racist as well as being slanderous. I have never been prejudiced of anyone or any group of people a single day in my life, and I am extremely insulted that this greedy business owner has chosen to make this a race issue as opposed to trying to treat me and treating all customers like human beings instead of nickel and diming their customers. Why is it that every time something happens in the world today when someone makes a comment to an individual of another race, it's always considered racism? It is not a matter of how much the additional charge was. It is not a matter of the race/ethnicity of the owners. It's about business owners caring more about their profits than fitting into this small community and treating each person as a valued customer. Until this most recent visit to this Popeye's, I had been a "regular" to this restaurant and all of the staff knew me (perhaps not by name), and all of the staff were friendly towards me, not only because it's their job, but also because they know me as a regular and the kind, respectful person that I am. It should be noted that, during my past visits to this restaurant, I have never encountered an employee that is the same race as I am. If race had been an issue, would I have been a regular to this restaurant for the past several years? While Popeye's Corporate stated that they understood my concerns and offered me free coupons for future visits to Popeye's, I politely declined the offer because these owners have more than one store in the Winchester vicinity, and I will never frequent a Popeye's in the Winchester area again. At the owner's request, on 4/22, I removed the reviews for the other Popeye's in the Winchester vicinity, and edited my original review of this particular restaurant to be more general and less accusatory to the franchise owner of this store, thinking that perhaps I was too critical with the review I posted. However, the "edited" post was removed because "The Yelp community complained that my review fell outside of the comment guidelines for a customer experience." Therefore I have re-edited my review with the hopes that this review is now specific enough to detail my experience. read more

Workers are unprofessional. Its suppose to be fast food but takes so long 20 minutes one time so I will never go here again

Both of the Popeyes restaurants in Winchester are some of the MOST EXPENSIVE Popeye's I have EVER been to.. And I have been to a lot. It's OBVIOUS why the owners drive nice Mercedes. WAY TOO EXPENSIVE for what it is. SHAME ON YOU! read more