I have always taken my car to Subaru dealership for service and this time decided to go outside the…read moredealership to have my front end assessed. Bruce Cox had good reviews so I brought my car in. I was told I had to replace my front passenger side axel, tie rods and front and rear differentials, transmission fluid service and a little more. I was called and notified of what was to be done, provided an estimate for the work and told my car was already on the lift and they could start now. Since bad weather was forecasted and I basically work out of my car I needed my car back asap and was worried about not fixing it and having to deal with driving in ice and snow. I approved them to do the work. I got my car back in two days and paid a fortune. my first concern was that the "diagnostic fee" wasnt applied to the overall work costs, It was in addition to. Not my normal experience but what could I do? they refused to discount the Dx fee. I paid and drove home. The following day of driving my car, the front end was vibrating so much and I had evidence of an oil leak on my driveway. So I took it back in. They told me nothing was wrong, showed me a video of the underside of my car and said there was no evidence of an oil leak. So I picked my car back up and within a few days the noise that brought me in the first place was back. In the meantime I contacted Subaru dealer had them assess what was going on and they reported the driver side axel was bad and needed replaced highlighting that the rear differentials were over filled and leaking, my transmission fluid still looked dirty despite the service I had done at Bruce Cox and the cost for fixing the driver side axel and tie rods at Subaru was 1/2 the cost!!!!! and the Dx fee was applied to the overall cost of the work done. I feel that I was financially taken advantage by Bruce Cox and despite the work they did having a "warranty" I don't trust taking back. Super unfortunate for my wallet and lost faith in them. Hard lesson learned.

Their "Subaru Head Gasket Special" sounded reasonable starting cost at about 1500$ for a '13…read moreOutback with oil in the radiator. When it came down to it though, they really did not want to do the work. The two options then became either a 7000$ rebuilt engine or a 12000$ new one. What's special about that? Paid the diagnostic charge which was perfectly fair and went elsewhere. Nice people, just that the special really does not exist.

Just got myself a 2023 Toyota Camry, Jacob McKinley was the dealer I had the amazing opportunity to…read morework with. He did not rush, was friendly, and gave me the info I needed about the car on the questions I had. He also let me take my time on my decision to purchase the car. Great dealer would definitely recommend going to him. However I had a loan that I did through navyfederal, the finance department did let me know ahead of time that it would take them alittle longer to processes the navyfederal loan and would be in contact with me, they didn't contact me for two days till I reached out to them first. still thankful for the finance teams effort in getting it done. However they should have been quicker to reach out to me on giving me updates on the loan being approved.

Toyota of Bellingham has always been a leader in the area. The employees are knowable and friendly…read more Highly recommend the entire group.

Drove 45 minutes to get offered $200 instead of the $3500 Kelly blue book had quoted us for its…read morevalue. Pretty sweet waste of time.

Thank you, Jimmy and Chris!…read more A couple of weeks ago, my daughter's engine blew as she was driving. We had her car towed to the dealership and worked with Jimmy. Jimmy was professional, communicative, patient with my many questions and made sure the car was repaired within the timeframe he quoted us. I also worked with Chris on the parts department. He was professional and went above and beyond to order our part. Thank you both!

Let me start by saying - finding a good mechanic is hard to find especially for a BMW ... moving to…read morea new town after living in Seattle- I was always being over charged and taken advantage of.... This is like a unicorn here!! Keith the owner answers the phone on occasion and clearly cares about the service he provides and it shows. When I arrived at my appointment the guy at the counter held out his hand and said Welcome I'm Tyler! He gave me a run down of what they do and also offered a loaner car?? Huge bonus - When I came to pick it up - it was closing time and Keith was such a sweetheart and said - I'll have someone Monday call you and total you up - what you are letting me leave without paying yet??!!! Maybe I've been jaded from city life but that never happens - the mechanic came out (Austin) and was super informative and told me all he did. Super awesome experience and you can count on me to return for all my service for my BMW. Last unexpected bonus - they washed and vacuumed my car!! Thank you guys for being awesome!!

Excellent service at a fair price. These people definitely know what they're doing and they're not…read moretrying to overcharge you. Highly recommend.

I rarely write reviews, but my experience with Audi Bellingham was so disappointing that I feel…read moreother customers should be warned. My experience with Audi Bellingham was one of the most frustrating and disappointing experiences I have ever had with a dealership. I reported serious concerns about my vehicle and instead of receiving professional help, I was sent back and forth and asked to repeatedly document issues myself. The process felt like a constant runaround rather than a genuine effort to resolve the problem. I interacted with Brittney, Travis, and Jack, and unfortunately the level of customer care was far below what anyone should expect from a brand that presents itself as "luxury." Communication was dismissive and unhelpful, and at no point did I feel that the dealership truly wanted to solve the issue. What was most disappointing was the lack of accountability. Instead of taking responsibility and working toward a solution, the situation was repeatedly delayed and pushed aside. After this experience I completely lost confidence in Audi and decided to move on. I ultimately purchased a brand-new Mercedes GLE, where the buying experience and customer treatment were professional and respectful -- exactly what I expected from a premium brand. Audi promotes itself as a luxury manufacturer, but my experience with Audi Bellingham's service and customer support was anything but luxury. I hope Audi of America takes customer feedback like this seriously and works to improve how loyal customers are treated when they need help.

Customer Service was never very sparkling @ Roger Jobs, even given the diminished standards extant…read morein the People's Republic of Western Washington. It has only gotten worse with the new owners. Egregious.

No pressure sales and friendly staff. Best car sales experience I have had. Highly recommended for…read morea no stress car purchase.

Went the extra mile for me and overall a really positive experience! I've been happy with the…read moreservice and the car I purchased :)

Put in a battery in a used car when I decided at 6 years it needed one with a trickle charger so I…read moredon't have to drive all the time to keep it charged. Put in 4 tires and found a reasonable price even during the war and tariffs. They don't pass on tariff costs to customers. Free carwash with service, quality service, emergency service so drop in work can get done. comfortable waiting room with hot chocolate and coffee, wifi, tv or they take you home and pick you up. Pleasant knowledgeable employees. Helped me save $400 by skipping tire sensors.

I took my late father's car in for service. It's over 10 years old and I wanted a full inspection…read moreand service. Mark, was the service agent assigned and he was rude and dismissive. I didn't really encounter any other employees. The guest lounge was nice and I was out within an hour. I live out of state and drive a Honda SUV. Third Honda vehicle I have owned. Their customer service is top notch and the service employees are very respectful. No condescending attitude. Subaru has a great reputation but Dewey Griffin needs to make sure all their employees communicate professionally.

As I look through the reviews, I see a mixed bag, and many dealing with oil change / maintenance of…read morevehicles. This review is for the great and informative staff on the SALES side. When you drive there to look at a Range Rover, and are shown, and leave with the jaguar of your dreams, it' says something. Good selection, and honest staff.

I recently purchased a BMW X 5 great salesman Gator no pressure just handed us the keys and said…read moretake it for a drive. Ended up buying it that night, super quick in and out of the dealership in less than 2 hours. I very highly recommend this place for a quality used car.

Asked around at several dealerships while shopping for a used Honda Pilot. Honda of Bellingham…read morereally impressed me with their transparent pricing and friendly service. With lots of used cars, dealers add mandatory fees like Lojack or paint finishes or whatever to get you to pay more. The advertised price is just a lure to get you in the door. My experience with Honda of Bellingham is that what you see is what you get, there were no random extra charges, no sneaky fees, no unnecessary hidden options. It was so refreshing and easy... Matt who helped me was polite and responsive. 5 Stars.

I took my 2014 Acura RDX in to get a front blinker light replaced and was quoted a price of $285.00…read more(not a typo). I was told quite definitely that the reason was that the grill had to come off, and that accounted for the cost of labor. I didn't feel good about that and mentioned it to a friend who does a little car maintenance for himself and he offered to take a look, We went to O'Reilly's for a replacement bulb and the woman behind the counter actually offered to have a look herself. I popped the hood, and my friend felt around an said, "I can feel the bulb." The woman suggested he remove the battery for more room to work and the task was completed in about fifteen minutes. Two questions occur to me: 1) Was Honda aware that such a quick and easy fix was available and simply attempting to take advantage of my ignorance? I hope not. 2) If not, why did these certified professionals not know such a quick fix was available, if my amateur friend went right to the root of the solution? I went in to discuss this, and received a polite hearing. To be fair, the service manager called me soon after and explained that they did not often work on Acuras and that by golly once they realized they they had such a quick and easy fix they would have done it gratis. I'm inclined to take his word for it, but am glad I did not have to.

Wow, here I am giving a dealership high marks. Long story short version. My car was damaged and put…read moreme in the market. Mike, took my call, set a time and ezpz test drive. Highly Recommend Mike and company if your shopping. Till the next time, Peace

I purchased a 2020 f150 with every possible extended warranty, boy did I need it. That was…read moreliterally the biggest pile of absolute junk I've ever unfortunately owned. It was in 8 times in 2 years. Many times without a service loaner, when I did get a service loaner, it was because I raised holy hell. Many times I was without my truck that I rely on for my business for two week periods. I was told many times that excessive engine oil consumption is normal, and I should be happy the repair lasted a year. Well... I'm not. And I went old school Toyota to make sure when I turn the key, it works. I will never, NEVER buy a ford again. I can't afford to have the downtime and lack of service vehicle, I was there so often I should have had my own coffee cup and frequent flyer miles. Repairs and concerns included: -Door lock (to their credit, fixed immediately after purchase) -water pump replacement -two separate incidents of the front differential needing resealed and repaired on the same passenger side -oil consumption issues -initial transmission trouble -catastrophic transmission failure 2 weeks after "repair" that left me broken down and with permanent damage to the transmission. This vehicle was purchased with 51,000 miles, had an almost 4k canopy installed, and I took an absolute bath trading it in to get rid of the nightmare at 71,000 miles. Never, never again. I have owned 5 ford vehicles, they have always been great. No more. The planned obsolescence, and "features" are a detriment. Get back to reliability Ford, consumers want reliable vehicles.