We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.

All car dealers are crooks. Keeler is no different. Just bought a car from them today. During…read moreour negotiations they wanted me to pay about $100 more per month than their own website would tell you you should pay based on the amount down, length of lease, etc. They'll act like they're really taking a beating at $20 per month more per month than their own calculator says you should pay. They're that bad. But you do have to buy a car somewhere so just go in there knowing exactly how much you should pay. Look at their own calculator. Look at Lia and Mohawk Hondas website and know what they are offering. Keeler will tell you it's apples and oranges but just make sure you're comparing the same or similar msrp. Also ask Chat GPT. Tell them msrp, lease term, etc and they will tell you what's good. Be prepared. Tell Keeler you live closer to Lia anyway after they insult your intelligence repeatedly. Actually go to Lia or Rensselaer if they get too ridiculous. They'll get more reasonable. Also. Confirm with them - "the amount down includes the first month payment, right?" Otherwise they will agree to an amount down and then the finance person will tell you you need to make your first month payment and pay the agreed upon amount down when you come in to pick it up. Just be clear when negotiating that when you say amount down, you intend for first month to be included in that amount. They use all the tricks. Just be prepared. I can't stress enough- do your homework. Accept nothing less than the chat gpt excellent deal.

I bought a car..paperwork put it in my husbands name refused to fix it they blamed me. Was screamed…read moreat when I confronted them...This entire experience was awful I hate the car now due to all of this. From the moment I talked to salesman everyone knew it was me buying it my husband said over and over it's her car. Nope it's my husband's and I do not want it

Customer service and service in general. They broke my recall worse, now want a diagnostic fee of…read more$200+.

They use hard sell tactics. I asked about a specific vehicle, they didn't have it in stock and…read moreinstead of saying so, they brought out a similar make and model without saying this isn't the vehicle you asked about. The sales rep disappeared for a weirdly prolinged amount of time, so I went to the bathroom as a test. Sure enough, he immediately reappeared while I was away to start a rapport with my wife who was not buying the vehicle. We get to the test drive, he still doesn't say this is a different vehicle. I had to specifically ask him and he tried to dodge the question. Afterwards I asked about finding the vehicle I wanted instead of the one I drove. They can source a couple options for me, but they couldn't tell me how much they cost without first knowing how much money I have. We said we'll consider our options and get back to him. The sales rep immediately runs to get his manager. The manager, who immediately tried his pitch to my wife ignoring me, is very concerned that there was a miscommunication, and I said if you can't tell le how much a car costs I can't agree to buy it, and for some reason the vehicle doesn't seem to have a price until after you know how much money I have. He said that's incorrect, they can absolutely look up the cost of the vehicle, but they just need to know whether or not I can afford it first. I already decided I'm not buying, but for the helluvit I told him what I can finance through USAA and how much money I can put down. Magically, the car cost only 1800 above my range, but only if I finance through Ford's bank, because they're giving me a $4K discount to finance through them. Is is 0% interest for all five years of the loan. Also, I can't see the terms of the loan in writing until it's time to sign the paperwork.

Probably the last thing I wanted to hear from my wife was ?it?s time to go looking for a newcar?…read more I get the same feeling when it is time for me to go to the doctor. For me car shopping has always been a very unpleasant experience, not so with Fuccilo Nissan of Latham I walked into the showroom of Fuccillo Nissan and asked to speak with a salesman about leasing a car and was cheerfully told it would be just a moment. The receptionist paged them who met me at reception. I told him I was interested in a Nissan Rogue. He asked a few questions then showed me one of the cars on the showroom. Currently owning a Nissan Rogue, he showed all the new improvements and features. He asked if I wanted to test drive one and I declined saying my wife would be in later to test drive the car. After showing me the car and asking which of the features I thought were most important to me and my wife, he wrote up a quote. With the information in hand, I set up an appointment for the following Saturday as the car I was interested in was in transit. Saturday with my wife we met again with the same salesman who went over the same features with my wife, took a test drive, reviewed the lease information and asked for the order. Without delay we agreed and started the signing process. This was undoubtedly the most pleasant car buying experience in my life for the following reasons: 1. I was treated with respect. 2 The team that assisted us, all professional, but friendly. 3. The dealership's knowledge of his product enabled us to work with themexclusively. 4. My wife is happy = I am happy I have already recommended this dealership to a potential buyer, because of their ability and professionalism.

Worst experience of my car buying life. DO NOT RECOMMEND - Dishonest Dealership and Poor Service…read more I strongly advise staying away from this dealership. When I purchased my new car, they promised to pay off my lease in full. Later, they claimed that was never agreed upon and left me with a final bill on a car I no longer had. The extra charges were the direct result of how they handled my old vehicle -- not because of any delay on my part. Communication has been terrible. I called, emailed, and left messages for four months with no response. They still owe me $324 after failing to properly handle the payoff before selling my car. They also changed the terms after the deal was made, increasing my monthly payment by over $30/month. On top of that, my brand-new vehicle had broken safety sensors within the first two months, and they implied I caused the damage. It took weeks to repair, and the only loaner offered was a truck -- not ideal after switching from an electric vehicle. To top it off, the shade inside the car fell out shortly after purchase. This has been the worst customer service experience I've ever had with a dealership. They do not honor agreements, avoid accountability, and leave customers paying for their mistakes. I will never return here and strongly recommend that others avoid this location as well.

I'm from MA and got a puncture in my new Lexus. The folks at New country couldn't have been nicer…read more They fixed everything and was on my way home within a few hours. Ray from service was excellent.

I don't know what to say other than Customer Service and Communication are more than lacking with…read morethis dealership. After I paid my deposit communication was lacking for nearly 7 weeks, even after promises were made. Since picking-up my car, I've taken the car in for servicing a defecting driver's side mirror twice, only to be ushered away without being seen by a service assistance, being made to feel stupid then angry. Upon visiting the second time even the service manager admitted it was defective and told the service assitant to order a whole new mirror. For eight days I played phone tag with the dealership, even though they knew I was a teacher and my availability. On my return messages I said when I could come for service (I live an hour away in MA). I was NEVER able to make contact to schedule the third visit to get the repair. I finally said I'm done and my last message said to cancel any future service, that I would no longer do business with the dealership. I then received a voicemail the next day.....while teaching, from the Service Manager, asking me to call him. Nope.....I'm done with New Country Lexus of Latham. I've put in writing to them that I want my 75,000 mile maintenance agreement cancelled and refunded, that if I had to pay out of pocket for my local Toyota dealership to do my servicing, then having this maintenance package was useless. I'm also considering just taking the loss and trading in the 7 month old car for the car I wanted originally (a Toyota Grand Highlander Max Platinum). I'll lose a bit in the process, but if this is how I feel after 8 months, I don't want to continue.

Goldstein Ram & Jeep have always gone above and beyond for our company. We have brought both our…read morepersonal as well as our fleet trucks to their service department. Spencer and Ashton are the best! They go above and beyond to make sure our concerns are taken care of and our trucks are running at 100%. We recently had an issue with a repair being covered under warranty on a fleet truck and Ashton went to bat for us to get it covered. A+ in our book!!

Tried to charge me for brakes and rotors on all 4 wheels backs maybe but still would have passed…read morefronts had 3/4 pad rotor was good. Bunch of thieving @@@@ bags.

Lily was once again my Service Advisor and as always ... fantastic! She had me processed in…read morequickly. She kept me advised through text messages, calls and videos from the Tech on the status of our vehicle. I appreciate the hard work and professionalism the Albany Audi Center provides its loyal customers.

Avoid avoid avoid!!!…read more The service department is understaffed and could not care less about their customers (with the acceptation of Dylan Clay who got us back on the road after a long week). Customer Service Communication and proactive foresight is non-existent leaving the customer to constantly follow-up. When you do follow-up you get a rude response saying, "they will reach out if they receive some answers!" And then they go on vacation and do not contact you for days. The service department has a practice of charging you a pricy diagnostic fee even after completing thousands of dollars of work This is also the first Service Department at an Audi Dealership I have ever experienced that did not clean and wash your car when the service is done. At Audi Albany they tell you your car is ready for pickup but then ask if you want the car cleaned when they hand you the keys and the line is out the door when you come to pickup the car. Our car was returned with a dirty interior from the servicing. Avoid this Audi dealership. We will never buy a car from Audi Albany and have urged our friends and family to seek another dealership that does not cut corners in pursuit of revenue margins and takes the Audi brand and passion for service seriously

Service department was extremely rude. I will never go back there. They worked on my car and…read morereprogrammed a key to my car. They gave it back to me with the check engine light on. For all I know they caused the check engine light. Every time I call I get forwarded to voicemail.

Purchased a used Passat a month ago…read more The Good: Got me the best financing I could find by a long shot. Matt the Salesperson was absolutely wonderful. The Bad: Sold me a car that was supposedly owned by an employee and taken good care of. I purchase the car only to find out that the touch screen is half dead. I cannot connect CarPlay, I cannot connect my phone via BlueTooth. I cannot change the sound settings other than the volume. Either the employee lied when he traded it in or the dealer lied when selling the car. Either way it is not a good look and either way I still don't have a working car. The part is supposedly on backorder but it has been more than a month with no contact from the service department. I have had to go through the salesperson to get any info

Great selection in Latham, NY with friendlg snd courteous salespeople. I had fun with the staff and…read morethe process of getting my new Acura RDX went smooth and hassle-free.

Look this is truly a real review. I don't know about others but my wife and I wanted a certain car…read moreand they did everything they could to get exactly want we wanted and at the price we wanted. They were fair, honest and just very easy to work with. No hidden agendas or trying to trick you. They are not push overs but if you want to deal with great honest people so that you and they are both happy with the deal than this is the place for you. The manager I can't remember his name but he was great with the paper work and Keshawn the car dealer just a perfect gentlemen. I know this all sounds to good to be true but finally I can honestly say it really is a great place to get an Acura!!!

I had used Exit 5 previously with no error, until I needed my parking brake fixed. I took my…read morevehicle in for service and they told me it needed 4k in repairs, and that the warranty would cover 3k. Days after its in the shop, they call me and tell me THEY broke a bolt and that they cannot finish the work until I paid for the new part myself. They then OFFERED to put back in the BROKEN part if I did not want to pay for the new part that was "covered under warranty". Awful Customer Service, Corey the "Part Owner" shows no sympathy nor intellectual thinking. AWFUL business and a terrible way to retain customers.

Sold us a lemon. This car has been nothing but problems since day 1. Notice all the other…read morereviewers who left 1 star ... don't buy from here.