Stated they offer military discount because they appreciate their veterans but did not give any…read moremilitary discount at all. Also placed my front load dryer onto its glass door, didn't even bother to ask if maybe there was something I could put down in front of it to mitigate scuffs and scratches.

Agreed upon date and time for repair , had to be modified due to family emergency of technician…read more Reset date and time with confirmation evening before arrival. Waited two hours of window time, no call or text. I then called Paul, he apologized and thought he sent me a text. Poor communication and frustration waiting for service that didn't happen.

DO NOT USE THESE PEOPLE! This guy didn't give a timeframe, didn't answer his phone, the voicemail…read morewas full, didn't ring the doorbell and says if he comes back he'll charge an additional $79 for the "missed" appointment. Terribly unprofessional and horrible service. DO NOT USE!

This is the third time that we've used his services and as always the technician was courteous,…read moreprofessional and reasonable. This outfit is our "go to" place for appliance issues.

Quick response to a noisy washing machine with the service fee apply to the work to be done. After…read morea few minutes of listening to the machine run he reached the problem being the drain pump. Agreed to replace pump but after replacement he did not run a complete cycle to verify the issue was resolved. After he left I ran a complete cycle with the same noise as before the pump replacement. Reached out to inform him the pump was not the apparent issue expecting to receive a response but none has been received to date. Would not use service again. Problem of noise still exists.

Very quick response and quality work. He came out, diagnosed the issue and repaired it. Very good…read moreprice, very professional and courteous. I will definitely use them again and recommend them!

The repair service technician was very rude when asking questions about the repairs done. That was…read moreafter he took a personal call in my house instead of saying I apologize for the call. No he got rude. Then almost an hour after they were supposed to show up no phone call from the company or technician. When calling the supervisor was not very supportive when asking for a different technician. Also after mutable times of service the same issue with the appliance happened within less than a year. Definitely would not recommend them to anyone.if you never serviced my house then how did you know what was supposed to be fixed Brian and yes this is a response to your response. Now everyone will see what kind of service you provide by your response to this. Maybe you need better employees then you would not get reviews like this and the others on this site.

Brian and Leslie, thank you very much for the work completed on our oven. It is an older model and…read morewe were afraid it could not be repaired. You came out right away to determine the issue and when a part had to be ordered, you kept us informed. WOW! You even returned on Sunday to complete the work. My sister and I are delighted with the efficiency and the reasonable cost. Continued success!

I made an appointment for a specific time and the two technicians arrived hours late while we were…read morein the middle of eating dinner. We didn't get any heads up of when the technicians were going to arrive and it's especially rude during times of COVID because we can't really eat while they're here. Thankfully, the two technicians were able to fix our washer by replacing a part for a relatively low cost. However, weeks later the entire transmission broken. We hired someone from another company to take a look and they basically said the part that was replaced was utterly useless and we had to replace the entire washer. We trusted the new technician because he didn't even charge us a fee to take a look at the issue and we didn't buy the washer from his company.

Excellent, excellent service! I tried two other local companies before Appliance Repair of…read moreTidewater -- they didn't respond to messages, didn't ever come back to fix my broken ice maker and dish washer. The folks here at ART are AWESOME. Promptly answered my call and got me on the schedule right away. Took about two weeks to get the parts ordered, but once they were in, they came right back out and fixed everything up. Price was HALF what I was quoted at the first two places I tried. Both fridge and dishwasher are working wonderfully now. This will be my go-to repair place from now on!

They were able to respond the same day that I called. They were prompt and the technician was…read morepolite and friendly. He was able to fix the problem quickly.

Friendly, family business who were reliable and polite. I called for an issue with my freezer and…read morewas able to get on the schedule the same week. Mr. Grady and His grandson, also Grady we're polite, helpful and seemed to be very comfortable looking at fridge/freezers. I found the price to be reasonable and they left their card to call for anything in the future.

this is the best appliance company in the hampton roads. they are so polite and welcoming into…read moretheir store. Their prices are amazing they take trade ins if it is in good working condition, even if your machine is broken, they will still knock a couple dollars off the new purchase. I am a loyal customer to mine and everyone I send their way gives me good feedback.

HORRIBLE, HORRIBLE, HORRIBLE PRODUCTS THEY SELL AND THERE…read moreSERVICE IS THE ABSOLUTE WORST!! They installed a Dishwasher in one of my units and actually came out at least 2 times because it wasn't working properly. They tried to charge me both times for the LEMON they sold me. I also had them come to another property of mine to fix the stove, which they said they ordered a part and they never came back to fix it. The service guy actually asked my Tenants to pay for the repair while he was there and told her they wouldn't fix it otherwise. She gave in + paid the tech $50.That was embarrassing. I told them never to ask my tenants for money and they did anyways. Again, I could go on, but to Repeat, HORRIBLE Appliances they use and the Service is even worse! Use Someone Else!