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    Porter Airlines

    2.6 (5 reviews)

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    Ask the Community - Porter Airlines

    What measures are in place to improve in-flights comfort?

    **Need help** call 𝟴𝟕𝟕-𝟱𝟴𝟗-𝟭ʘʘ𝟴 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other travel-related needs.

    What steps is your airline taking to reduce flight disruptions?

    **Need help** call 𝟴77-𝟱𝟴9-𝟭ʘʘ𝟴 to reach Porter Airlines customer support service 24/7. They can help with booking management, flight changes, and other travel-related needs.

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    Spirit Airlines - Damn fools charge you for everything!

    Spirit Airlines

    1.4(2.8k reviews)
    0.4 miWestchester

    A friend of mine, with whom I collaborated on social media, was visiting Miami from Colombia. Since…read moreI had some days to spare, I decided to book a last-minute flight from LA to Miami to meet her. I was able to find a red-eye flight. I had low expectations for this airline, but fortunately, the flight was not bad at all. The seats were okay in comfort. It is true that most things are a-la-carte on this airline. However, I appreciate getting a large bottle of water, as opposed to the small cups other airlines give me. The food and snacks were okay in quality, and I appreciate them actually having good on this overnight flight, as other airlines (ahem, American Airlines) do not stock food on their overnight flights. The crowd, for the most part, was not too bad. In fact, only one old salt on my row had some attitude, but that was put down fast. The arrival at Miami airport was on time, and baggage claim took a reasonable amount of time. Looking back, I would not rule out flying on Spirit if I had to. The experience was decent.

    THE WORST AIRLINES YOU THI K YOUR SELLING CHEAP TICKETS THEN…read moreCHARGE 75$ for a carry on So in reality your ticket is over 100$ They think they are slick but they screw you over price wise What really got me was the staff asking us to open the shades on the plane during take off then again landing They stated the reason for this is to alert them if WE the passengers see anything on the ground that's dangerous YOU HAVE GOT TO BE KIDDING ME !!!!!!! So now I'm paying to save lives???? Lastly to talk to an agent for modifications you get charged 30$ just for the assistance they provided!! This has to be illegal The worst schemes and staff this airline is so ghetto how are they even operating I'm disgusted

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    Spirit Airlines - Legroom for person who is 5'8. Worst Ever.

    Legroom for person who is 5'8. Worst Ever.

    Spirit Airlines
    Spirit Airlines - Nothing is free here. Not water. Not Even getting ANY assigned seat before checking in

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    Nothing is free here. Not water. Not Even getting ANY assigned seat before checking in

    American Airlines - in the air

    American Airlines

    1.4(5.5k reviews)
    0.6 miWestchester

    I needed assistance and decided to call this business at 1855.668.9025. The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    This company is a scam. I had a flight for 2 from LAX to CMH for $1500 which was originally under 2…read morehours each way, 4 hours in total. Then, I got a notification that a stop had been added between the connection points, causing our flight to go from under 2 hours to 8-10 hours EACH WAY. In return, I only got offered $70 per ticket in flight credits. I called American Airlines to speak to a representative, and Flora was extremely unhelpful in suggesting flights which were about the same in air time at the same expensive price as a continuous 2 hour flight. I offered to let it go if they would just provide us with a meal since the flight had become horrendously long, but she kept insisting that she would absolutely not compensate us anything. To make matters even worse, she told me my only options were to just accept it or get a refund, and that I only have 24 hours from the time of my phone call before the refund offer would be rescinded. Absolutely unbelievable service. This will be my first and last time flying with them, and if I can find a similar or better flight within the next 24 hours, I will definitely be getting that refund.

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    American Airlines - Cracked the bottom of the case

    Cracked the bottom of the case

    American Airlines - Wedding they missed

    Wedding they missed

    American Airlines - A Cup of Cappuccino at $6.25 + Tax (small cup)

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    A Cup of Cappuccino at $6.25 + Tax (small cup)

    Norse Atlantic Airways

    Norse Atlantic Airways

    1.7(187 reviews)
    0.2 miWestchester

    This is the main 'Etihad Airways customer service' (Toll Free) phone number: 1-888-305-4803 and 1…read more(888) 669-0391.It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

    I needed assistance and decided to call this business at 18556574700. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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    Norse Atlantic Airways
    Norse Atlantic Airways
    Norse Atlantic Airways

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    JSX - Sitting area

    JSX

    3.7(337 reviews)
    17.4 mi

    Smaller than Las Vegas but same great service. In and out and we feel weird being only 30 minutes…read moreearly but...we apparently are really early! Love it, gonna be hard going back to the big airports. This is too much fun! Cookies, water, and coffee is what you get here. No frills, but who cares?

    I've been flying JSX for a number of years, ever since they were a fledgling airline. I've only…read moreflown their Burbank-Las Vegas route, one of their most popular. Burbank was their first LA airport; they now also fly out of LAX, Santa Monica and Orange County. I've seen the brand's fast growth, as witnessed by their ever-increasing number of destinations, subsequent increased crowding at their airport hangars, and ever-increasing costs for flights, valet parking and rental cars (JSX works exclusively with Go Rentals). JSX's main advantage over traditional commercial airlines is their more comfortable overall experience. Touted as a semi-private airline, they fly out of private hangars, thus avoiding TSA. You are only asked to arrive 20-30 minutes prior to your departure. There is no online check-in available or needed, it's a simple and fairly quick process. Since the planes have no overhead bins, all bags are checked except what can fit under your seat. The waiting areas in the hangars are lounge-like, with complimentary snacks, a hot beverage machine and a flavoured-water machine. The airplanes are all small Embraer ERJ 135's or 145's with an average capacity of 30 passengers. There is one flight attendant. Beverages (including alcohol) and a snack tray are complimentary. Wi-Fi is free (Starlink) . There is one restroom at the rear; I've always found the water pressure in the sink to be very low. I've mostly flown the Embraer ERJ 135, 10 rows with a 1-2 seat configuration. Twice I've flown the 145, 16 rows with a 1-1 configuration, but these seem to not be used so much on the BUR-LAS route. I've seen the Burbank hangar go through a few modifications over the years, all for the better. The restrooms were quite pathetic in the past. The waiting area has 2 sections, one more enclosed and quiet--this area has been improved. The boarding area now has more security measures like a conveyor belt for screening your carryon. With the airline's growth, there have been some negatives. Flights have increased more than $100 each way to/from Vegas. The cost for choosing your seat also increased. Parking was always valet-only, the cost is now prohibitive. It's more economical to rideshare here, as do most folks, causing a traffic backup in their drop-off area. With more frequent flights arriving and departing, and with more destinations, the lounge can get crowded. Plus in Burbank, luggage from arriving flights is brought directly into the hangar (vs. in Vegas where passengers collect their luggage plane-side). I've only had a flight delay once. With about 6 flights/day or more to Vegas, a flight cancellation is not as horrific an issue as it would be to a destination with less flights per day. Despite their growing pains and increasing costs, I'm still a fan of JSX.

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    JSX
    JSX - Ready to go!

    Ready to go!

    JSX

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    Delta Air Lines - Love window seats!

    Delta Air Lines

    2.6(117 reviews)
    1.3 miWestchester

    Delta Air Lines's U.S. line operates 24/7. Call (888) 669-0391, the airline's main 'customer…read moreservice' telephone number, for reservations, ticket changes, cancellations, baggage assistance, refund requests, and all travel requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again.

    I needed assistance and decided to call this business at 18556574700. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Photos
    Delta Air Lines - Delta self check-in kiosks inside LAX Terminal 3.

    Delta self check-in kiosks inside LAX Terminal 3.

    Delta Air Lines - September 10, 2025 | Wednesday | View | Breakfast | Window Seat | 1st Class!

    September 10, 2025 | Wednesday | View | Breakfast | Window Seat | 1st Class!

    Delta Air Lines - Beach view | In flight

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    Beach view | In flight

    Singapore Airlines - In the back of the plane

    Singapore Airlines

    3.6(119 reviews)
    0.6 miWestchester

    To connect with Singapore Airline's U.S. 'customer service' department, call (877) 456-2077…read more Operating 24/7, this line assists with reservations, refunds, baggage services, and travel-related concern. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again.

    Singapore Airlines U.S. line operates 24/7. Call +1 (866) 332-0848, the airline's main 'customer…read moreservice' telephone number, for reservations, ticket changes, cancellations, baggage assistance, refund requests, and all travel requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again.

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    Singapore Airlines
    Singapore Airlines - Let's go already!

    Let's go already!

    Singapore Airlines - Slippers for the cabin

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    Slippers for the cabin

    ITA Airways - Check in at LAX ITA terminal

    ITA Airways

    1.5(129 reviews)
    0.2 miWestchester

    Thank goodness my experience was okay! I was afraid to read the low reviews before we left from LAX…read moreto Rome. I got back yesterday and am reading the reviews now. Our flight going and coming back was on time and went off without a hitch. We didn't have any problems at the gate or with the flight attendants. We didn't pay to select our seats ahead of time and thankfully they seated us together there and back. The seats are comfortable but somewhat tight which I expected. You can pay for seats with more legroom but we chose not to. They have lots of good movies and music available on the screens in front of each seat. They also have charging ports but on both flights they didn't charge well and were loose. It took a bit of fidgeting to get the cord to stay in place and stay charging. On the flight home the screens at both of our seats wouldn't play games but at least the movies loaded with no problem. The food served about an hour into the flight was a choice of chicken or pasta which was decent tasting. A few hours later they served a small sandwich on a bun which was bland and uneventful. A couple hours before landing they served another bland sandwich with some nuts and a granola bar. Luckily, I didn't have to deal with calling customer service but I highly recommend buying travel insurance in case there's any issues that come up. Overall my experience was pleasant and especially since they are the only direct flight LAX to Rome I would fly with them again!

    I traveled on ITA Airways Flight AZ629 from Chicago to Rome on May 25, 2026, and unfortunately my…read moreexperience was extremely disappointing. Upon boarding, I found my seating area to be noticeably dirty. When I politely asked a flight attendant if the area could be cleaned, I was met with a negative attitude that made me feel as though I was being unreasonable for making a basic request regarding cleanliness. The more troubling issue occurred during meal and snack service. One flight attendant repeatedly skipped over me while serving passengers in my row. She provided service to the passengers seated around me but ignored me entirely on multiple occasions. I had to wait while others were served, and it became so noticeable that fellow passengers sitting nearby spoke up on my behalf and pointed out that I had been overlooked. As the only African American passenger seated in my immediate row and surrounding area, this experience was particularly upsetting. While I cannot know the reason for the treatment I received, being repeatedly ignored while others around me were served left me feeling singled out and uncomfortable for the duration of the flight. I understand that flight attendants work under demanding conditions, and I appreciate that mistakes can happen. However, the combination of the aircraft's cleanliness issues, the dismissive attitude when I requested assistance, and the repeated failure to provide me with the same level of service as surrounding passengers created an experience that fell far below the standard I expected from an international airline. I hope ITA Airways reviews this incident seriously, including the conduct of the crew on Flight AZ629, and takes appropriate steps to ensure that all passengers are treated with equal professionalism, respect, and courtesy. Rating: 1/5

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    ITA Airways
    ITA Airways
    ITA Airways - It's madness!

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    It's madness!

    Delta Air Lines - Delicious egg and cheese frittata for breakfast in the Premium Select cabin (LAX to Auckland)!

    Delta Air Lines

    2.1(1.3k reviews)
    0.2 miWestchester

    Delta is MY airline! They are efficient, friendly.. and I like the food offerings in terminal 2…read more I appreciate that they tagged our bags for a rapid transfer at our intermediate airport. Touchless ID for TSA pre check is a breeze. Their screens make sense and help travelers be more independent. Always use the app to track our bags too! Everything is clean and neat too. Taking a reward flight... Thank you, Delta!!

    Traveling alone with an infant is already stressful, and this travel day honestly broke me a…read morelittle. Due to extremely long lines and understaffing at check in, my baby and I missed our flight. I was overwhelmed, exhausted, and trying my best not to completely fall apart in the airport. Chris, the manager, stepped in and completely changed the experience. He was kind, patient, and genuinely compassionate while I was having a very emotional moment. Instead of rushing me through, he took real care in helping us, rebooked us for the next day, and made sure we were okay. What stood out most was that the following day he personally assisted me again to ensure everything went smoothly. That level of attentiveness and empathy meant more than he probably knows. Travel days do not always go as planned, but employees like Chris remind you how powerful kindness and professionalism can be. Delta, please recognize Chris. He turned a really difficult situation into one I could actually get through.

    Photos
    Delta Air Lines - Love window seats!! View!

    Love window seats!! View!

    Delta Air Lines - Thank you chocolate just before landing (LAX to Auckland)!

    Thank you chocolate just before landing (LAX to Auckland)!

    Delta Air Lines - Inside our handmade amenity kit bags - really nice touch!

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    Inside our handmade amenity kit bags - really nice touch!

    EVA Air

    EVA Air

    3.3(135 reviews)
    1.5 mi

    I needed assistance and decided to call this business at 18668673648. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    It's my first time to fly under this airline heading to Asia and it's just appropriate to compare…read moremy experiences against others. My plane left Los Angeles International (LAX) exactly as scheduled, flight preparations were organized and folks got in line according to their assigned zones. Many of our senior citizens in wheelchairs were allowed first and there were a lot of staff who facilitated the departure protocols. The flight was very smooth with some bumpy ride along the mid-flight but seems comparably similar with any other flights I've taken everywhere. The stewards and stewardesses seemed not so sweet and focused, not the usual, can we offer you something"? I'd say, it's probably cultural although this are just observations on my part, since this time, I bought an economy class ticket during the last minute. Eva Air has the best food compared to other airlines that fly the SEA route, chicken pasta, Chinese-style cooking and a comprehensive fruits and sandwich galore accompanied our meals. The timeline for serving food and snacks was perfect, not so late nor early, just about right. They also seem to recognize our need to sleep and allowed quiet and dark during our flight and bathrooms were also clean and fully packed with everything we needed. One observation is the wide seats and better spacing of their plane compared to other Asian airlines, who pack their seats and seem very tight and skimpy. The stay over transition was alright although they (Eva Airlines transition staff) keep asking for printed tickets in Taiwan when some of us had difficulty activating our phones to show them our online boarding tickets. Since passengers aren't able to access anywhere, they should have a better way of not trying make us feel, we have to painstakingly look for a WiFi access (was too weak for an international airport and inconvenient to those travelers just passing by) to be able to show them our boarding tickets again! Our transfer trip wasn't too bad as we safely landed in Manila on time as scheduled, and smoothly.

    Photos
    EVA Air - Whoohoo I'm in

    Whoohoo I'm in

    EVA Air - Finally taking off

    Finally taking off

    EVA Air - Chinese meal option

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    Chinese meal option

    Porter Airlines - airlines - Updated June 2026

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