The food at Portillo's is always the best whatever we order. It's the highest quality and served quickly if eating in or getting at the drive up window. The think that we do not like is when eating in, the speaker for the cashiers ordering their orders is blasted into the dining room very loud. It has made us so uncomfortable that we do not eat in their dining room anymore and at times stops us from going there. We like the old time music and wish we could go there and listen to it. read more

This Portillos is Horrible! The employees don't even know There are even two different types of bowls of chili every time we order we always ask for an original bowl of chili and 9 out 10 get the opposite of what we order. I rather drive to Elmhurst Portillo's or Villa park. The Italian beefs are not even Italian beef it is more like a gravy bread with very minimal meat. I try not to go to this location unfortunately its the closest Portillo's read more

Had the crispy chicken sandwich, and my husband had the cheeseburger. Got the fries well done for crispiness:) We both enjoyed our meals, like always. This location had the vintage look- nice service, but no bbq sauce at this location lol read more

Worst location yet. Super slow service every single time I come here. Currently waiting 30 min for a beef and fries......

I have never had any problems with a single Portillo's restaurant. All of their menu items are delicious, especially their savory Italian beefs and fresh, Chicago-style hot dogs. As a native, I definitely recommend visiting any of their several locations across Chicagoland. The atmosphere, food, service, and family-friendly and classy environment can't be beat by most American restaurants. read more

This is the worst one in the chain, they basically screw up your drive thru order on about a 1 in 3 basis, and one of the other "non screw ups" they made me wait about 10 minutes on a chicken sandwich. Frozen bird? I dunno, maybe Frank's brother runs this one. read more

What can I say? It's Portillos and if you've ever been anywhere around Chicago you know what I mean! I had the Chicago dog and an Italian hot beef with spicy peppers because I couldn't decide. It's just the best of classic fast Chicago eats. Hotdog was great with a soft bun,snappy natural cased dog,sport peppers,tomato,pickle,onion and celery salt (no ketchup...you'll get yelled at if u ask lol). The Italian beef came on hearty bread strong enough to hold up to the juicy meat and rich broth with plenty of spicy peppers. We all finished with a chocolate cake milkshake. They actually throw a piece of their famous chocolate layer cake in and mix it in leaving big chunks. read more

I understand working in the food business can be tough. But if you don't like your job, then why are you there? My family and I have been coming to this location for many years. Today was the worst experience I have ever had. Never coming here again!! So much for customer service, they are very rude. read more

Amazing drive thru service at lunch hour and peak times, other fast food places should take lessons! Food is always great, they've never messed up my order and I highly recommend them. read more

My mom and I stopped by the other day. My mother's hot dog she told me was the same as usual but my Italian beef had way less beef in it and absolutely no taste. I believe that since the original owner sold Portillo's the product has changed. That's too bad. Time to find another place to go read more

Great hot dogs. I'm from Maryland and came out here and I've eaten here twice in 3 days. Good quality food for your buck food-4.5/5

I used to love portillos back in the day. To me there are better beef/hot dog places and this is just the name. Used to love the beef but now I've had so many others that I realized theirs is just average. I hate their Italian sausage, has sort of a sweet taste to it. Menu is very limited too. read more

We left the Chicago 20 years ago and cannot get Portillo's out of my mind. We bought our first hot dogs when it was just a trailer in Addison, Illinois.. I read in this morning's St. Petersburg Times that they are going to open a place in Brandon, Fla. Because that is so far from where we live, I am hoping that they open a place near Safety Harbor, Florida. I am sure that all of the transplanted folks from up North will become the happiest people in Florida. read more

I haven't been here in 17 years but is the first place on my list, the most deliciousness EVER!!! Love the combo!!! Thatch you. Thank you. thank you. read more

Classic place. Eat here all the time. I'm never disapointed. Reccomend always. Great hotdogs and burgers.

Ok ordered a broiled chicken sandwich today. So rubbery I could not bite through it and threw it away. Someone told me the chicken changed and I guess they were right. Go back to the chicken you had before. Will never order one again. So disappointing read more

Great beef sandwiches. Very nostolgic looking. Burgers aren't bad either!

First time at Portillo's and we had a great time! The Chicago Dog was on point, and the manger Michelle was awesome! She gave us the history of the place and hooked us up with some of the best chocolate cake we have had! read more

Quite possibly the worst experience I've ever seen at any business in my life. We were in the drive through lane and pulled up to the window and my friend's credit card signature had faded on the back of the card (check how clean yours looks). The employee said they could not accept the card. He inquired why that was a problem since they accepted the card at least twice a week for the past two years. They would not accept it so he asked for the names of the managers and the phone number for their corporate office. They complied with this request and gave him the information on a piece of paper. As we pulled out of the parking lot a police officer pulled us over. My friend provided his license and insurance and the police officer told us we were pulled over because Portillos called us in for "holding up the line". He was sympathetic to our situation and agreed at how ridiculous the scenario was. My friend left a message for corporate but never heard back. Avoid this location at ALL costs. read more

Chili dog today had the toughest casing I have ever had in any hot dog from anywhere. What happened to the Vienna 100% all beef hot dog? What they serve now is not very good. read more

Unfortunately I have to agree with those who say that Portillos has fell victim to corporate business. Look carefully you'll see little changes and my beef sandwich the other day lacked favor. I'll return for the hot dogs and salad (until they screw those up) but will buy my beef sandwiches elsewhere. read more

We love Portillo's double cheeseburgers, but not so much last night. I watched my daughter pull a very long HAIR from between the lettuce and burger layers of her bacon double cheeseburger! Who can continue to eat after that? It will be a long time before we consider ordering from this Portillo's again. read more

Monday night around 9:50pm I went through the drive through at the Addison Portillo's. I ordered two hotdogs with a small fry. The car infront of me must of had a large order because it took 10 minutes to get to the pick-up window. When I pulled up the guy said " You ordered a small sprite," He couldnt find my order so he said pull up and park. I did and waited another 5 minutes and he came out and apologized that he gave my order to the car before me. He asked what my order was and went back inside. I waited another 10 minutes and he came up out with the food and said " There is an up side to this, you got scoading hot fries," He gave me the order and walked away. It was an honest misteak but from a customer recovery stand point they handled it horrible. Portillo's has good food but it is over priced. For them to mess up and not do anything to make up for it is unacceptable. In business a customer who has a bad experience will tell approx. 20 people about it. I guess Portillo's makes so much money they don't care about customer service. Just bad business. read more

Worst portillo's in the area. they always mess up your order, take forever, skimp on the beef, and aren't very nice. used to be the best portillo's, now just a step above mcdonalds. go to the portillo's on 83 in Elmhurst, it's much better. read more

Best beef in town and pretty good burgers. Jumbo chili dogs are the best. Oh and dont forget the chocalate cake for desert!

It is a Dupage county staple, great food , decent service if I average the lunch times I have gone and dead times. People move away from a portillos and when they see one, all they can think of is how fast can I get there read more

Most of their food is pretty good, but this review is about their Italian Beef sandwich. YUK! I know my Italian Beef sandwiches, and this one sucked. It had no seasoning or flavor to it - the taste was plain and diluted, and even though I had them top it with hot and sweet peppers (talk about stingy! it was barely a spoonful!) and had it dipped, it was no more than a disappointing soggy boiled meat on bread horrible disgusting experience. If you don't know your Italian Beef sandwiches, I'm telling you...this is not IT. read more

I used to love their beef and cheddar crosaints but when I got one today it was all crosaint and hardly any beef. It was also extremely dry. It was the worst beef sandwhich I had ever paid for. Unfortunately I will not be wasting my money here anymore. Buona Beef it is. I'm never disappointed when I go there. read more

The weird thing about this portillos is that I have never gotten my order right here. I always order the same thing when I go through the drive thru and when I go with other people I try to order new things, but I have never had my order right. The food is good, don't get me wrong, but it would be better if I had my order brought to me correctly. The food isn't the issue in this case, but really their service skills. The cashiers can go 50/50 here. Sometimes you order your food and you can tell by their attitude they really don't want to be working. When you are waiting for your food and try to get napkins and utensils, you can tell no one has cleaned that area up in a while. It isn't just that area either. I actually wont eat inside here anymore just based on their cleanliness in their booths, near their trays, and their bathrooms. The drive thru here is seriously a joke. I understand if your busy, but really the fact that your waiting for a long period of time when there isn't many people in your parking lot or in your drive thru line is ridiculous. At other locations I haven't had this problem as bad as here. Like I said their food is good, but good luck with all the rest! read more

food always hot!!! the lines are long, but worth the wait. The food is sooo good. The italian beef and dogs are the specialty!

Every time I get to Chicago, Portobellos is a must. Ok no table service but who cares, great hot dogs, Italian beef and sausage. Prices reasonable. Nothing more to say, the standards have not changed over the years. read more

My wife and I have been going to the Portillo's in Addison for many years to the drive-up window on Saturdays around noon and have always enjoyed everything on the menu. Since about the first of the year (2018) the French fries there have been terrible. They have been over cooked, stale and rubbery. I reported this to Portillo's management and I got a reply that the area manager would look into it and sent us a $5 gift card. We started going to the Portillo's in Villa Park. The fries were great and by the way there was no burned char on the burgers. They tasted better than the ones in Addison. We did return to the Addison location and the fries were fixed. This weekend we went to the Addison location again and again the fries were over cooked, stale and rubbery. So bad that we threw them away. I guess management did not care to fix the problem. We will be going to the Villa Park location in the future. It will be a long time before we return to the Addison location. If we do, we will not be ordering fries. read more

Food was cold & I was given the wrong meal, asked to speak to a manager but didn't do anything about it.