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    Services - Portola Smiles

    Cavity treatment

    Crown cleaning

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    Recommended Reviews - Portola Smiles

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    MICHAEL L. S.

    We trust both "Dr. Franny" Abad with all our family dentistry needs. Calm, quiet, modern office in the heart of the Portola district. Very good and attentive care.

    My turn!

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    5 months ago

    I've been a patient for years. Truly the best dentist and I wouldn't go anywhere else.

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    3 years ago

    Dr Fanny is so kind and gentle! Love her! She's understanding and explains all the treatment very well.

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    2 years ago

    Dr Franny and staff are so kind and welcoming. I highly recommend them! They are great for all ages and families.

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    3 years ago

    I am very happy with Portola Smiles. Dr. Franny and staff are excellent and so attentive. I absolutely recommend them.

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    8 years ago

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    Page 1 of 3

    Ask the Community - Portola Smiles

    Hi!Do you accept client with out dental insurance?Thank you . Mary Jane Villamil

    Hello Yes we do. Please give our office a call to discuss any other questions you may have.

    Do you accept Medi-cal insurance?

    They do not only PPO insurance plans.

    Don’t See Your Question? Ask Away!

    Review Highlights - Portola Smiles

    Francine Abad has assemble an amazing staff who are professional in matters relating to insurance coverage.

    Mentioned in 8 reviews

    Read more highlights

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    Mission Dental Group SF - Dr. Rosa Marie Ordonez

    Mission Dental Group SF

    4.7(142 reviews)
    2.0 miMission
    Available by appointment
    Emergency services

    Dr. Ordoñez is a light in the darkness…read more I've been seeing her for three years this month. As a woman with some complicated dental history, having a female dentist I trust has made a real difference. Where other dentists can make patients feel judged, Dr. O and her team create a space where you feel supported, not shamed. She's kind, warm, and has built a wonderful team around her (shoutout to Randy, Shar, and everyone else who's been so welcoming over the years!!!). She goes above and beyond to make sure I'm comfortable and genuinely NEVER in pain, which, if you've had rough dental experiences before, you know is HUGE. I trust her and her practice enough that I've now referred my wife to her too! If you're looking for a dentist who takes the time to make you feel safe and cared for, I can't recommend Dr. O and her team enough.

    I went to Mission Dental Group for a lower premolar filling on Feb 10, 2026 with Dr. Rosa Marie…read moreOrdonez. The visit was because a prior filling had come out while flossing. As a concerned patient, I asked for basic guidance on proper flossing technique so I could avoid this happening again. Dr. Ordonez refused and said that kind of education is "usually for cleanings" and that I should schedule one instead. That felt dismissive given it was directly related to why I was there. During the procedure, an instrument contacted my upper tooth and Dr. Ordonez said "sorry" at the time. That evening, after the numbness wore off, my wife noticed a chip on that upper tooth that wasn't there before. The next morning (Feb 11) I called the office to report it. The practice manager/front desk (Randy) was dismissive and said, "we don't know when we can get you in," and suggested 2 PM. I explained 1 PM was the only time I could make due to work. He said "maybe we can get you in" and wouldn't confirm until I called back again and pushed for it. Before being seen, I told the front desk I was uncomfortable returning to Dr. Ordonez and asked to see a different dentist. That request was refused. During the Feb 11 visit, Dr. Ordonez was defensive and denied responsibility. When I said her instrument hit my tooth the day before and she had said "sorry," she said she didn't remember and would need to "check her notes." I was also told the notes weren't even completed yet, which didn't inspire confidence. When I asked if the edge could be polished, she said she didn't want to because I would "just come back and complain that it's too short." She also said words to the effect of, "I can't help it if you don't take good care of your teeth," which felt like blaming me rather than addressing what happened. The tone was dismissive and confrontational. A small composite repair was placed, but the way this was handled--from the front desk to the dentist--was not professional or patient-centered. I escalated this to the owner, Dr. Growney, and his response was to defend the office and minimize what happened rather than address the conduct, the refusal to let me see another dentist, or the dismissive communication. The overall message was essentially: "We did nothing wrong," which felt like enabling this behavior instead of holding anyone accountable. Mistakes can happen. How you handle them matters. In this case, the defensiveness, refusal to accommodate, and dismissive responses from the dentist, the front desk, and the owner were the real problem. Based on this experience, I would not recommend this practice.

    Photos
    Mission Dental Group SF
    Mission Dental Group SF - Meet our Practice Manager Randy!

    Meet our Practice Manager Randy!

    Mission Dental Group SF - Meet our Hygienist Monica

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    Meet our Hygienist Monica

    San Bruno Avenue Dental Group - The BEST!

    San Bruno Avenue Dental Group

    3.5(133 reviews)
    0.3 miPortola, Excelsior

    Back again! Got a gum mass removed super quick and painless by Dr. Chan :)…read more Still bummed Medical didn't cover my root canal build up under the guise that it is also under a crown, but there doesn't seem to be anything they can do. They still provide amazing service, probably the best in the Bay Area which is why i drive here from Berkeley

    Everyone needs to report San Bruno Avenue Dental Group here if you have had a terrible experience…read more There's a lady who is taking X rays and directing it into my eyes and entire face with no protection. Also, they are charging beyond what the insurance is covering, and not explaining clearly on the overcharges. You will see a lot of customers complain in person. Front Desk ladies such as Crystal or Erica will disconnect your phone call intentionally and don't want to help. Unprofessional and questionable ethical violations to the patients. I am working with senior ranked people in Dental Regulation to help other victims that have also suffered. Also, whistleblowers at the company are protected when reporting on practices. Please see below and make the report. Report to: 1) Dental Board of California (under Department of Consumer Affairs): Handles complaints against licensed dentists/dental offices for issues like fraud, improper advertising, or incompetence. They investigate violations of the Dental practices and fraud allegations. 2) Delta Dental (the insurer): Report suspected provider fraud or abuse directly to them. They have an anti-fraud hotline (e.g., numbers like 800-526-1852. You can submit details of the incident, and they may investigate the provider's billing behavior. 3) Federal Trade Commission (FTC) for deceptive business practices (file at ftc.gov/complaint) 4) You can escalates to potential insurance fraud, the California Department of Insurance or NICB (National Insurance Crime Bureau) hotline (800-835-6422). No one should be victims. Please read the other 1star reviews and you can see other people being harmed. This Clinic is run by Justin Tin and Peter Lam. Michael is no longer with the company.

    Photos
    San Bruno Avenue Dental Group - This guy is great.

    This guy is great.

    San Bruno Avenue Dental Group - Thumbs up. Love my dentist!!!

    Thumbs up. Love my dentist!!!

    San Bruno Avenue Dental Group - I felt calm and cool like my service dog Jackaroo on the dental chair!

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    I felt calm and cool like my service dog Jackaroo on the dental chair!

    Portola Smiles - generaldentistry - Updated July 2026

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