I promise this will be constructive. First off my visit there this afternoon? Room for improvement. Kind of traumatizing. I didn't want to come into the Post Office in person. That's just me. I came in to find out why I wasn't getting my mail to my new address, when the clerk was impatient, somewhat hostile towards me. I did the best I could I mean I'm socially awkward , I work from home & I am not familiar with the P.O. new rule which isn't a great one. Please the front clerks could be a little more patient. The clerk I encountered wasn't. On a personal note: I can't help how I look! Tired of getting the bias. Going back to Seattle is looking better & better. And Seattle isn't friendly but better than here in West Palm Beach. Avoid this branch. Treatment = Bad & I didn't deserve to be treated in such a impatient, cold, hostile way. What a day! read more

Is there a reason why after filling out a change of address it took more than a week. The post office on Haverhill is a joke. They sent my passport they said to Texas after taking my money. Took 3 months to get it back. Now they are not sure what to do with a change of address card. The place is a pig pen. They really need to retrain them and clean up the mold and dirt all around read more

Get rid of this fucking Ai bullshit. I need to talk to the lady that I dropped off my package with and you guys close in a couple mins and Ive been calling for the past 30 mins and the fucking dumb shit just wouldn't transfer me to a real person. i fucking hate this service read more

This is my second time here just to waste my time. I've had 2 appointments here just to get not get attended. Bad customer service they didn't even help me. read more

One of the post office deliverers forgot to lock our community mail boxes today. Anybody can take anyone's mail and packages read more

Post Office - Unlocked mail boxes - Post Offices Near Me - West Palm Beach, Florida

I arrived 10 minutes to 5 pm with only 4 people in line I was denied service. No ethics and no customer service at all. I would of consider close if it is 5 pm but not 10 min before because they said if they take they could stay working after 5:10pm read more

Oh my, please avoid this place at all costs. The post office is like a special hell on earth where you have to go because you can never get anybody to help you over the phone because the phone will just ring...and ring... and ring. The staffers here have a bit of an attitude which is not reminiscent of every post office I have been to, but nobody seems happy to be there. This particular location is very busy which means waiting in line for a long time to be helped. I dread every time I have to come here. I pray to God above that I never have to go back anytime soon. read more

i canceled my work and my kids school today for a passport and all they did was cancel it early in the morning just 1 hour until I was supposed to be there. read more

They don't deliver packages saying that "no one was available for deliver" when I was sitting at home all day waiting for the package. Then they never answer the phone or even let you leave a voicemail. This has happened twice now. read more

Awful post office location. It will never get better, as long as, the same front counter employees service customers. It is such a disappointment at the level of service. It must be nice to be a post office employee with a guaranteed job no matter how poor the quality of service. It makes me sad to know that my taxpayer money pays their salary. read more

After waiting in line for over 45 minutes, I was told I needed to step out of line to fill out address information for my package (which is understandable). I asked for a pen, and Devon, an extremely rude and disrespectful employee, gave me a sharpie to fill out the information which I was told after handing the paper in that I needed to use a pen. I said, "you gave me a sharpie to fill the paper out, and now you're having me fill it out again with a pen?" He said he's going on break and needs his sharpie back and proceeded to talk to me condescendingly, as if I don't speak English. I don't understand how someone can be so nasty after failing to supply the right tools. Devon should be fired because he is clearly not competent enough to be working in customer service, he can't handle his job, and he is very immature. Evie on the other hand was very sweet and kept her cool despite the long line and multiple upset customers. read more

I go in there with a prepaid package that just needs to be scanned and shipped out... the "super smart lady" at the post office tells me that shipping out this package will cost $50 because of the dimensions of the box and blah blah blah..... I'm confused as, hell how can this be??... it's a prepaid package, THE LABEL IS ON IT! and the box size and info is all in there, SO JUST SCAN THE DAM THING!!!! But instead of dealing with and wasting my time with an INCOMPETENT PERSON!! I leave, honestly wasn't even going to argue with her! I go to a different post office... and OMG GUESS WHAT!!!!????? The person simply just SCANS THE LABEL ON THE BOX!!! Takes my package, and that easily I walk away and even hear a "have a nice day".... my package was delivered safely and guess what else!!!???? It didn't cost me $50, I followed up with the person who received it and they had 0 issues also.... The people here are incompetent and freaking LAZY! you guys need to clean house and start over, seriously. Every single time I come here, I have a horrible experience. No joke ! Weather is my package being lost, or no one answering the phone and then taking the phone off the hook so they don't get the calls, this place is a nightmare and should be avoided at all costs. From now on, I will travel out of my way to go to a different post office so save myself the aggravation of dealing with... again, incompetent and lazy people !!! read more

This is the worst post office I've been.. bad Customer services and Employees are so rude don't wait you time here

I got very good service here from the ladies inside. Frances came to me to help me box up my stuff while I was in line and Ann was very understanding when I left my credit card in the car. read more

Great experience at this Post Office! The employees were all very helpful and kind. The wait was short (5-10 mins), but they were apologetic for the wait. More employees came to help with the registers to service more people more quickly. Highly recommend. read more

Advertised that they open till 5pm. Walk in at 4pm. Closed. Great work. You'd assume a government business would update their hours.

Passport Office: Excellent service! Great employees, very knowledgeable and friendly! read more

I really wouldn't even give one star. I'm not even one to write reviews either and normally shake things off but my encounter with this place was worth sharing. Regardless of it being the holiday season and business levels going up, I've never once received even a somewhat respectful interaction. Everyone is having a hard time this season, doesn't give an excuse to be rude, disrespectful, treat others like dirt and so forth. It's unacceptable, embarrassing and extremely inappropriate to talk back to a customer when all they're trying to do is simply mail a package. Unfortunately gave them the benefit of the doubt. But the way they treat those that walk in there is just disappointing. Y'all really need to do better. read more

I would like to start off by saying, I have never been to this post office and I was recommended by a co-worker to come in and get everything that was needed for my passport ALL at the same place. I made my appointment online and was greeted right away by the sweetest lady named Ann! Ann has been such a huge help and she has provided me with l fast and efficient service. Thank you so much read more

Worst post office customer service ever! All of us were complaining on how rude the tall African American lady with the mile high bun. Was sooo rude to all of us , including the African Americans in line. Tried to contact supervisor but wouldn't answer. read more

Ordered Wen and it only took them a year and 3 months to deliver! This office has lost certified mail, delivers weeks late, and destroys mail. Cant wait until mail becomes a privatized institution! read more

Here's another fun fact. If you are an Amazon Prime Member, and you opt for 2 day delivery, and the post office is responsible for the Amazon delivery and your carrier is this particular office, 8/10 you will never get your package on time. Doesn't matter what day of the week you order it. You will end up having unlimited prime because Amazon gives you a free month every time the post office fucks up. read more

This has to be the most despicable excuse for a post office. I mean like wow look at all the 1 star reviews. I would honestly and seriously give it zero stars if that was an option. I have never in my life had so many issues with service and the way they shove your mail in the box damaging your mail and packages when you have a hold mail order in place is disgusting and they should actually close this facility down. Why? Why in the hell are they even allowed to stay open or why do these workers even get paid? I also love the way they scan your mail and send you a notification that it was left in front of your door when they in fact shoved it in your mailbox and you go crazy looking for it. And the cherry on top of everything I'm tracking the package that I've been waiting some time for and I get a notification from the company saying it was delivered so I go to my mailbox to retrieve it and I can't get in my mailbox because they changed my lock without my consent or even notify me when I desperately need a letter in there for an appointment and I check what's in my mailbox on the website they didn't even scan the package that's in there so they all wacky and screwing things up and need to be shut down! read more

Visited this location today for my passport. Ann was very helpful and was a pleasure to work with. I was in and out very quickly, and on top of that , she took an amazing picture. read more

The employees are remarkably helpful given some of the complications that can occur at a post office.

The worst facility! I read all the horrible reviews but decided to see for myself! What a nightmare! The rudest employees. They charge you for tape. Are you kidding me? I'm sticking with UPS! They are the best! read more

We made an appointment for passport renewal, and Anne was very helpful and friendly! I made sure I followed the instructions with what to bring because I didn't want to have to make a second trip. Anne got through our 4 appointments with 20 minutes to spare. read more

If you are thinking to send a package to another country, never use POST OFFICES, I sent a package to Colombia two months ago, it still does not arrive, this is the worst parcel service ever, I think they lost my package, this company is not trustworthy If you can avoid it, please do not use it. go somewhere else. read more

I'd like to know if anyone has ever had a problem at the HAVERHILL POSTAL STORE? It is located inside the Post Office on Haverhill Rd, West Palm Beach, FL. The correct zipcode 33417-9998. I want to get my story out to warn others in my community. I sent a package of clothing by priority mail on Wednesday 8/28/13, but the clerk did not give me a tracking number. I was really busy that day, and I did not notice the omission until the next day. I returned to the post office the next day to ask the supervisor about the package. She laughed at me and said that even though the tracking number was "cut off" when my receipt printed, there was still a tracking number associated with the package, and it would be delivered on time, Friday 8/30/13. It was not delivered. I'm not sure how it will be delivered if there is no tracking number? After Labor Day holiday, I'm going to ask that the security footage be checked to see whether the package was lost or stolen by the postal workers. I'm in shock I did not get a tracking number and the package is currently missing. We have high standards in the USA in government and business. Let's keep them high. read more

This post office and especially Anne and Sanjay were very helpful and professional. They went out of their way to make sure my package was found and delivered to the correct person. Thank you!! read more