The employees have stolen my mail and will not help me. The tracking number still shows my mail is in their facilities. They stole $4,100.00 from me and said it's my fault. I have followed all the steps they have advised and now because they refused to follow up and contact me, I am taking too long to file another complaint and I was told not to file and wait for their directions. They avoided and hidden evidence that their employees are the thief. Refuse to provide updates or information that I have requested. The internal investigations are being ignored and superiors are not being contacted to correct their mistakes. No help and no actions or refunds for their mistakes. I am expected to just forget about it and accept being robbed. DO NOT TRUST ANYONE AT USPS OFFICE as they will steal whatever they want. read more

Since our recent move we have not been able to use our mailboxes. Instead we have had to use this place to get our mail. My husband and I have only been here on weekends so I can't speak if it is any different from weekdays but every time we come theres barely any employees, wait times are long and they don't have consistent personnel handling the mail pick up. I cant wait for our mailbox to start running so we don't have to make the drive here. read more

I do not recommend any Latino to do anything in this establishment since the workers are racist and you will have to wait a long time to be served, and they do not help you find someone who speaks Spanish so the waiting time will be in vain and you will have Wasted time, when the workers know you speak Spanish they look at you badly, save yourself the trouble. read more

I was helped by Hazel who offered to help me with my packages. She was kind and professional while offering me a receipt for my prepaid priority shipping items. She went above and beyond to ensure that I had everything I needed. I was disappointed to the general condition and state of the post office, seems like it need serious renovation. To be clean, the USPS employees have taken care of the facility, just worn down with age and it needs renovation. Thanks Hazel! I hope your manager sees this! Signed with appreciation for our mail service and employees, @TheOriginalCharlestonian read more

United States Postal Service - USPS Priority Mail and Mailers for the Small Business WIN!!! Photo Credit: @TheOriginalCharlestonian - Post Offices Near Me - Riviera Beach, Florida

Ok, it's a post office... so obviously it's not the most fun place to be, but it's serves it's purpose. It's an older building, kinda grimy and low tech, and almost always busy. They don't stock the free priority shipping packaging beyond the flat rate boxes and tyvek envelopes though, so if you need priority shipping materials like a larger priority box that is a regional rate box, order online and have them delivered to your home FOR FREE. Expect a wait, Especially in the afternoon and towards end of the week. They do not really have any self service options here like some newer USPS locations I've been to. The staff are as nice as can be, truly wonderful people that seem to get regular verbal abuse from grouchy customers... I feel for them. I ship things every week, sometimes a few times a week, and I always see them working as efficiently as they can given that this location is old, busy, and sometimes understaffed if someone takes a day off. However, if you go in with the expectation that you will almost always have to wait in line, you will find the staff are hard working, knowledgeable on all things USPS, and truly pleasant people. read more

These people should get a zero. I have signed up for week priority forwarding and they have only shipped on one of the six weeks so far. Who is the postmaster? How can they offer such poor service. Who will reimburse me for the late payment fees ?????? read more

The worst USPS ever! I mailed the package on Tuesday; it got returned on Thursday. I stopped by this location to ask why; i happened to speak with the manager. ALL I GOT WAS "I DONT KNOW". The guy who had a title of manager said to the customer " I DO NOT KNOW" then who else would know?????? HE TOLD ME TO GET ON THE WEBSITE TO READ FOR THE GUIDANCE. That made me feel like you stopped by at the doctor office; then doctor threw you a guideline to tell you to read to find out what's wrong with you. - I was given a form for international mailing. One of the reasons the package got returned was INCOMPLETE FORM. The staff should have double checked before taking the package. IT WAS THEIR JOB TO KNOW IF THE FORM WAS FILLED COMPLETELY. - I don't work at USPS. That's why the staff should be there to help customers THE WAY THE MANAGER HANDLED IT WAS THE WORST.... NO APOLOGIES!!!! AND JUST SAID "I DONT KNOW". SO WHO THE HELL WILL KNOW IT?! - All I wanted the manager to acknowledge was it was also his staff's mistake to get it messed up about the incomplete form read more

10/10 best Post office experience ever. Melvin was so helpful and patient! I had a lot to handle and he answered all my questions and never made me feel bad about asking. He was also so kind to all the guests in front of me and seemed genuinely happy to help. Such a refreshing experience in what is usually a stressful environment. read more

Do not come here or to the one in lake park! The absolute WORST service. Go to the post office in palm beach gardens on PGA they are absolutely amazing! read more

It's a post office so expectations are already extremely low. But this has to be by far and away the worst I've ever been to. One lady working the counter who literally just disappeared for 20 minutes. There's no AC inside so 20 people are waiting in line sweating wondering what's going on. I cannot make up how bad and miserable this place is. It was so obvious there's no care or urgency here. Stay away at all costs read more

Awful. Courteous employee but IT DOESN'T HAVE A KIOSK - so you can't ship without going to the counter, and the line is half an hour plus long. Go elsewhere unless just dropping off your stuff! read more

My email was not being forwarded for several months. While I was at the post office Friday, the manager did not have time to come to the front desk to speak with me, as he was to busy. I was the only person in the post office with one employee at the front desk, as he was just sitting at his desk. Finally, after I made some laud comments about him being lazy, he came to the front desk with a computer printed document telling me my forwarding address had expired June 25. I said, do you know what the date is today, (June 7th) . He was very disrespectful. He then made a phone call and told me it would not happen again. No appology, just an arrogant attitude. In the past I have always noticed the employees at the front counter were very respectful and treated customers very patiently. His name was Mr. Ward and I most definitely gave him a hard time for his attitude. "Good enough for government work" read more

If I could give -5 stars I would worst service ever, I got there 20 min before my appointment and the guy was attending people that got there before me and by the time he called me he said I had to reschedule for something that doesn't even take 5 min just because he "didn't see me" bald big head dude doesn't even know how to serve the people who pay his salary and then this fat McDonald burger looking girl with glasses acting all tough saying "what you wanna do" she can't barely even walk or raise her arm and she's acting like she can do some behind a glass, this place should be shut down and these people should work someplace else where service is not required because they don't have the training for that instead of helping people they make people struggle and maybe they don't know we pay for the little salary they receive read more

Arrived right at 8:30 when they opened and was already 9th in line, which would be fine, but they only had 1 employee helping customers while another lady sat there literally barking at people not to come into the office from the lobby due to Covid restrictions. The man attending customers had ZERO hustle and if he had to go to another spot to get something walked remarkably slowly, like he was trying to go slow. When I asked if there was someone else who could help (about 5 different people sauntered back and forth behind the counter) I was scolded by aforementioned lady, that "if there was someone else to help they would be out here". About 15 mins in, another woman showed up to the counter to help customers, but not before taking her sweet time getting set up with NO regard for the line, walking away from the counter and out of sight at least 5 times. By this time, there were another 6 or 7 people out in the lobby waiting to get in. Two people who were together made the grave mistake of entering the office part and were admonished by the same lady who 'spoke' to them as if they were her intolerable children and made them go back into the lobby. Unbelivable "customer service". It's finally my turn...I was there to pick up a mail hold as an unauthorized change of address was made online by a criminal who has my identity. He gave me my mail WITHOUT EVEN ASKING FOR ID after I told him what happened. Something needs to be done with this staff, this is no way to run a business. And may they recieve the same customer service when running their errands that they give. Perhaps some perspective will be reached. read more

Everyone here needs to be fired (including the supervisor) and this place needs to be restaffed. I have NEVER met the most laziest group of women ever to exist. They don't answer their phone, the supervisor is ALWAYS missing, and everyone else is just as useless. These people are being paid way too much to not give a fuck about people. FIRE THEM. read more

Wait in line for a half an hour with the package that was delivered broken. When I finally get up there I got no sympathy from the lady at all. She was the current supervisor today. She gave me a blunt answer and was miserable. Didn't even bother to tell me the address to my local post office or anything else I could do to help my situation. I'm not sure if there's any establishment in the United States worse then the US Postal Service read more

I do not understand how the postal service is still in business. Any private business that had such terrible service would go out of business. The customer service here is awful and they do not even pick up the phone. I have a lost package and good luck dealing with these people. Now I have to deal with two hedaches, an important lost package and horrible service. They need to go away and let a private company focused on service take over. They have no incentive to do their job right. Sad but true. Their tracking is terrible!! Package arrives on wrong day, tracking updates are late. Forget this nonsense. read more

In town visiting and needed to mail some stuff home to avoid hauling it all on the plane. I totally understand the long lines and that this is a systemic issue, not attributed solely to this branch. However- the attitudes and behavior of the employees staffing the place are under their control and were straight abhorrent. Of all the short tempered, impatient, unkind employees, Ms. Gwendolyn Monroe led the pack. During my 20 minute wait I was unlucky enough to witness her belittle an elderly lady, raise her voice to a woman who seemed to not speak English as a first language and needed a little extra patience (which she did not receive) and roll her eyes at a guy picking up a mailbox key he had not yet been able to collect (she seemed it was too long and required an explanation, though only for her personal judgment- not because one was procedurally required). When I reached her window she refused to lend me a pen. Seriously. A pen. To write a zip code. I'll repeat that. She scolded me for not having a zip code written and then refused to allow me use of her 20 cent ink pen for 8 seconds to write five digits. The post office and the constant issues with losing business is because of branches like this. I'm aware the post office is secure and doesn't have to do anything to please customers and don't have to worry about losing their jobs-- but perhaps reduced business would cause some retraining here? Short version- I took my stuff and went to UPS. read more

In April 2014 I ordered and paid for an apartment key and lock for my mail box..... The response from this office: Week 1. Keys are on back order Week 2. we will hold your mail here for pick up every 3 days. ( no key yet) Week 3 Sorry your mail is in your mail box. No the mailman cant hand it to you... Thats illegal. Week 4. Sorry no keys... no one called you. Week 5. I did not even bother Week 6. No keys yet... sorry Week 7. Now its June 15th and I finally got my Mothers day card from the Post office. They have been telling me all along I had no mail. Week 8. Are you sure you paid for the key. Can you fax us a copy of your bank Statement... showing proof. Week 9. Guess what we got the back order of keys and locks. But they only make them on Sunday. We will call you Monday so you can come get Your key. Week 10. No call Now it is week 11 and I have yet received key, lock or a phone call. No wonder why we are using the post office less. This office is terrible. June 26th 2014 read more

Impossible to get answers regarding non-delivery of mail. Also, phone is constantly busy. Extremely frustrating dealing with them. Would give them a zero rating if it was an option. read more

i wanted to put this review in the public disservice category, alas no such category is available as of yet on yelp. i had the misfortune of dealing with the most uncivil civil servant at this post office. omg. i asked him a question. i wasted his time. how unreasonable of me. how dare i? how dare i ask the king of the mail black hole a question. i was kind of hoping to get an answer. instead he got postal with me. i realize that tracking a priority mail sent letter is like looking for a needle in a haystack, still, i was hoping it might eventually arrive unscathed to it's destination. it did finally. no thanks to mr. uncivil. graphing the long journey: point a -------point b / day 1 point b -------point c /day 2 point c /day 3 point c / day 4 point c --------point d / day 5 point d --------point e / day 5 point e --------point f / day 5 point f/ day 5 point f / day 6 point f / day 7 point f ----------point g / day 7 point g----------point f / day 8 point f ----------point h /day 9 arrives moral of the story- use fedex next time. as for mr. uncivil - right back at ya; it's called KARMA. read more

If it were possible to give a minus star rating then the Riviera Beach USPS location on Blue Heron would get one from me. In my lifetime which is long and world traveled, including countries where they wouldn't know customer service if they fell over it, the absolute worst, the most completely incompetent and rude, has been this PO. In particular, a woman named Diane, by telephone, who I swear, was having a psychotic break. I hope not for her sake but I literally got off the phone with her before anything was resolved, she was that rude. In my neighborhood, we get our mail or we don't get our mail. Other people get our mail and we get other people's mail. I get mail that's addressed to other people in other zip codes. I'm beginning to believe that in order to work there and be in sorting or a carrier, one must pass an illiteracy test. It's so bad I'm going to write the Post Master General in DC. read more

Sucks. Don't even bother calling. They don't understand what a freaking telephone is. Hope they all get fired