Wow I almost don't need to write this review, all other reviews seem to say the same thing. This man is terribly rude, do not go here (especially since there is a post office several feet away.) The man was rude to my wife and then to me when I tried to get an explanation. She was trying to drop off an envelope for a client who has a mailbox there, but he tried to charge $3 for "postage" which doesn't seem right. Maybe I'm wrong, but I thought the person already pays for the mailbox, so it doesn't matter how something is delivered to it. The cost of postage covered getting an item from point A to point B but it shouldn't matter if a mailman, Santa Claus or I drop the envelope off right? Either way, he was extremely rude about it, and that's the point. It seems that other people have had much worse problems though. I don't know how he stays in business. read more

Terrible customer service. Not willing to help customers. Very cold, not friendly, not helpful. Will not be returning and do not recommend you giving them business. read more

The service is very good. The staff are friendly and helpful. Parking access is easy.

This man should not be allowed to be in business. He is rude, misrepresents the fees, there is no customer service. My son went in with a flat rate us postoffice box (he didn't realize the post office was a few doors down), and the man said that it was an extra charge for weight and cheaper to go UPS. Flat rate is flate rate at the postoffice. I called and tried to get him to stop the shipment, and he hung up on me, and wouldn't let me come back and pick up the package. I ended up paying $47.00 for a $14.95 shipment. read more

Went here for a livescan. The owner says their starting price is $75. Called a nearby place who quoted me $18. I can understand the need to make a profit, but charging more than 4x seems unreasonable. Further, when I inquired about the disparity, politely asking if he had made a mistake, he was not particularly rude but I didn't feel warmth either. I just put a neutral 3-stars because I don't necessarily want to interfere with this guys livelihood. I do feel it necessary to inform the business owner, as well as any potential customers, that this is not the place to go for the best prices. It is also not a good place to go if you are expecting exceptionally warm/friendly customer service from the business owner (Thomas). I understand this guy is trying to run a business and needs to make money. I hope he can understand that some people (like myself) appreciate a warm attitude and slightly more competitive pricing. If you are the business owner and are reading this, I wish you the best of luck. I hope this feedback will help you attract and maintain more satisfied customers. read more

Tom, Rebecca, and Cynthia were extremely helpful with my shipping process. Tom even helped me save a big chunk of money on shipping cost by resizing my box. 10/10 recommend this place for all your shipping needs. read more

I was across the street at the hospital and had to get a document notarized and mailed urgently. I had found this business on yelp and despite the not-so-stellar reviews, I decided to get my urgent business done here because it was the closest place. As I walked up to the place, I saw the "under new management" banner hanging out in the front. I was helped by Tom, the new owner, who was very professional and helpful. He was quick but very thorough and answer several questions I had without missing a beat. The space is really clean and you can tell that Tom has put in a lot of work to get the place looking sharp and up-to-date. I don't usually go out of my way to leave reviews on yelp normally, but I wanted to let everyone know that Post Pack & Ship is under a new management and thought they deserved a good review from a very satisfied customer. I'm not local to the area, but if I'm in the area in need of any notary public or shipping related service, I'll be stopping by here again. read more

Came here in a rush go ship a package to Kansas but didn't realize they were closing. Tom was so accommodating and were able to help me in time before they left! Thank you so much guys and will be sure to be back soon! read more

very helpful with all of my shipping questions! I didn't know much about international shipping but they were kind and helpful in walking me thru the process :^)!! read more

No one likes a shipping emergency and nothing possibly is more stressful, but the new Owner Tom I believe switched our frown upside down. First he contacted the driver of the last pick up of the week that he had one last package that couldn't be missed! Then he very knowledgeably picked the correct box size which he explained he could cut down to a more accurate size, just that width was most important I Determining the correct shipping box. He also gave us all the shipping prices for the days we asked. While helping us so diligently, he also managed to help a lady after Us in a timely and kind manner. He wasn't able to help the lady. With her key copy, but thoughtfully pointed to a poster he already had up with another key company that would be able to help her. Tom offered us a cold bottle of water because it was a hot day. How sweet of him! He did forget to tell us we got 10% off for checking in on yelp, but apologized profusely for forgetting. We will most definitely be coming back to ship any future packages!!!! read more

Post Pack & Ship - Mailbox Centers Near Me - Pasadena, California

Great place, outstanding service! I often have more complicated and international mailing and shipping requirements, for personal mail and my business. Tom Ma is extremely helpful and professional. He always manages to find the best possible shipping solutions. read more

A great place! I initially made a appointment for Live Scan fingerprinting but realized before I went that they could also take care of the passport sized photo and sending my documents through FedEx for me so I showed up a bit early and asked if we were able to take care of all of those things and we got right to it. All three services - finger printing, passport photos, and shipping were taken care of in a quick, efficient, and professional manner. I needed to send a packet of information to a professional board and Tom was very familiar with the process of sending this kind of information and made some suggestions about packaging and shipping that were much appreciated and very helpful. It is important to note that the Live Scan fingerprinting fees are a bit higher than other places, but for that little extra I was able to make an appointment so I did not have to walk in and potentially wait and the service was excellent. Completely worth the extra cost for both the convenience and the quality of service. An extra bonus is that parking is super easy and free which is always nice anywhere in LA. I will definitely be back here. read more

This is place was awesome! I had my shipment lost by UPS and this location was able to locate and have it forwarded to me. This store is your one stop shop when you want to ship or mail out anything you need. I had my Mail box here for years and never had better service. I saw so many negative comments made by misinformed customers. Over and over again about stamps being overcharged etc. Stamps are sold at one price from USPS, there is no wholesale no bulk pricing for anyone. If you need stamps go to the post office, if you buy stamps anywhere else it's the convenience fee of avoiding the huge line at post office and these stores need to sell at profit. Even Wells Fargo sells stamps from their ATM machines at 30% markup. I can't believe how many people left bad reviews when it was them being misinformed. Yelp should really have some way to discredit or measure intelligence of its yelpers. Ignore all the bad reviews, this place is the best. read more

Tom is a true helper on getting my passport renewal expedited & done correctly. Highly recommend this place to everybody as Tom is a respectable & passionate owner for his expertise. Thanks again Tom and the friendly lady helping me fill out the tedious forms at front desk! read more

I highly recommend this place. The owner Tom is very thorough and detailed oriented. He will personally go out of his way to ensure that your valuables like rare antiques are custom packed with the utmost care. His service is exceptional! read more

Great service! Fast quick and easy! Shopping next door and shipping next to that :) came here cause USPS stinks at all the Pasadena locations read more

Tom is man. Very good service. The best price u can find in town. Don't go to those other post and ship stores. Just come here. When u come in don't forget to check in on yelp. And u will get 5 percent off every time u visit. It is located is the plaza with vons and Bank of America. There is a Italian restaurant beside this store. Hope u can find it well. And enjoy the service here. Don't forget to see Tom when u r ok the store. read more

Fast friendly service! Knowledgeable staff. Really took the time to find the most efficient option for me to send my package to Australia. I highly recommend read more

Came here for the Live Scan fingerprinting--Tom helped me--such an expert--very awesome experience. Such a wonderful and painless experience!!! Come here for your fingerprinting, notary and expedited passport needs!!! Wonderful staff and fast service AAAAAA+++++ read more

My boyfriend and I sent out a custom PC to Australia. Tom made things easy for us and guided us through the process. The girls working there were very kind and explained options as well. Will be back again. read more

Tom Ma, the Owner, was very helpful when I needed to ship my passport this morning. I would come back here. :) Angela :) read more

Without knowing that USPS was right down like five stores away from them I went and had something paid and have something mailed to my daughter it has been three weeks I allowed extra time because I thought oh I could've sent it off late and I go there because my daughter has never received my package that I mailed her I bought I told the owner is who I spoke to this morning I told the owner I bought six boxes that were 399 each and I pay about your envelope to repackage it and I paid for the packaging for it to ship. He tells me how no my name is not in the system and my daughters name is not in the system and am I sure that I mailed it from him after telling him all of those details he asked me was I sure I mailed it there I was like I'm absolutely sure I mailed it yet I just told you I literally told him where he was sitting said you were sitting there and that chair I told him who is a female that helped me I told him it was in September and I let him know that he had to tell her where to go get the boxes from in order to sell them to me the size boxes I was looking for and he asked me was I sure that I was a nurse his store and I mailed it with him somebody trusses you with information to flow through our mail system the last Thing that you should do is not deliver their mail and your business is called Post pack and ship how do you miss shipping how do you away sending somebody smell out and that's what your business and towels when I asked him to look up inventory I was like you scanned the boxes the boxes have a school on it you can't look up as I can give you two weeks I will give you two weeks to look through your your your items your receipts and see that those six boxes left the transaction was made. Needless to say he attempted to convince me there was nothing to be done (no thing(?)). Maybe two weeks later he sees me in Vons and tells me he looked up the footage on his security camera and I was right (?) I did ship from there. As if I needed the confirmation (I knew where I shipped it from. He also told me I didn't track it (didn't think I would need to). He did let me know he'd contact the Memphis postal service and attempt to have my package located. I received my package, it was found through the United States postal service (I was given the wrong zip code) in December 2019. The owner didn't think I'd get it back - I'm grateful. I feel like I would have received it earlier had we got over his resistance of me being acknowledged of remembering I mailed the package from his store we could have contacted Memphis the first day I was there. A person giving all the details of the transaction would suggest they were in your facility conducting business and mailing something. Thank you Memphis Postal Service for returning to sender. read more

I hate to give a bad review, but this is a shipping place, so I think people should know how much more they're going to pay if they ship from here. When my husband dropped off our two packages, the woman ahead of him in line was complaining to the owner(?) that she was going to report him for price gouging. But you know how people complain, so my husband didn't think too much of it. He went ahead and shipped our two packages FedEx Ground. Admittedly, one of our boxes was heavy; nevertheless, when my husband came home, he said, "You won't BELIEVE how much this cost!" The two packages came to over $100 (and we'd provided the shipping materials). We decided to put the weight and size information--from Post Pack & Ship's receipt itself--into FedEx's website. What we found was that we had paid 45% more than the FedEx website said it should have cost! I called FedEx, where she confirmed it. For a package that (based on our dimensions, weight and zip codes) FedEx said should cost $55.58, we paid $75.92. For one that should have cost $19.17, we paid $32.68. I have a business, so I understand the need to make a profit, but I think a 45% surcharge is unreasonable. As the woman at FedEx said, "They are really gouging you!" Perhaps Post Pack & Ship is fine for other things, so I didn't rate them a 1, but I don't think the public is well served when a person can drive a few blocks farther and use a FedEx facility--and presumably, save 45%--almost $34 in our case. We will certainly be taking our shipping business elsewhere. read more

This place is awesome! Working with Tom to get packages shipped out when needed is great. He always gives me reasonable prices. Great customer service and super friendly. If you need anything shipped, this is the place. I've been coming here for months and I would recommend to anybody! read more

Thanks for the printing discount. Nice to be able to take care of both Fedex and UPS packages in the same place.

Rebecca was helpful enough to let me use glue for my postage need. Place is nice for drop off services.

Amazing service, very kind and helpful every time I go there. Tom is very diligent and always have the best solution if you are in a rush.

We got our passport photos here! They are great! Highly recommended! We are planning on traveling to Mexico and we needed photos in a pinch. They do photos for $25 a person. Very reasonable! read more

Shipping was way too expensive. And when I went to pick up the item (very heavy) and bring it back, the owner tried to charge $50 to have one of his workers help me put it on my truck tailgate. They're too greedy. There are other places that ship nearby. read more

I came in for a live scan and the service was great and quick! Recommended for locals.

Fast service very affordable. Helped pack and ship a large item to go out to Hawaii. Took about 10 minutes.

The service was exceptional! Rebeca was really helpful and explained all of the things we needed to get our shipment started. Will definitely not hesitate to do business with them again. read more

OMG! Tom the owner is amazing. He and his staff just save me on notarizing my legal documents. It was fast and very affordable then his competitors. I highly recommend Post Pack & Ship to get your things done ASAP! Thanks Tom. read more

Very friendly and helpful. Fast efficient shipping and faxing. Well organized. Even stayed open a few min late for me.

Awesome service at this location. I've had to send two things to the Ukraine via DHL and they're very kind, honest, and knowledgeable with the services they provide. Also they're located at a really convenient plaza with a good parking situation which is hard to come by in Pasadena! read more

Quick, easy, helpful service! Needed a shipping box. In and out in under a minute! Will use this shop again for my postal needs.

We recently needed LiveScan services for multiple people at our firm. Tom was very accommodating and came to our office, which made it easy for everyone. Would recommend his services if you have several people who need to be fingerprinted at once. read more

They were speedy for I walked in and they took me right away. Guided me on a lifescan that was confusing to me helping me process the right paper work properly. I highly recommend them if you need a life scan. Great customer service! read more

My wife and I came in today fairly last minute before a trip to Mexico for passport renewal. Tom and Rebecca helped us out with expedited passports. We got our photos on the spot, they typed in all of the needed information and they ship everything out for a 10-day turnaround. There were faster, more expensive options, but they only recommended what we needed and did not oversell. We were done with two passport photos and the applications in about 15 minutes. Great! No more worrying about how to renew our passports before our trip. I'd definitely recommend coming here to renew a passport. There were many online options for renewal where you are asked to FedEx your passport across the country for renewal, which seems a bit unsafe. This way we dealt with two people in a brick and mortar location and we can follow up with a real person if need be. Check them out! Update°°°° We received telephone call yesterday our passports were in. Picked them up today. That's a 10-day day turnaround as promised. This store made it easy for a fairly last minute renewal and we were able to avoid going down to the Federal Building over in Westwood, which was pretty awesome. I envisioned a long drive to West LA from Pasadena, a long wait at some passport office windoe, not to mention missing work. This was a great alternative. I would recommend using these folks for passports. The place is called Post Pack Ship but technically we didn't use these services. For anyone interested im that, I'd say I observed a brisk business of people coming in for that and some kind of printing services and post office boxes. I can't speak to these services other than to say other customers appeared satisfied. It's the same employees that worked on our passport issue, so I would go back when I need to ship a package. Hope this helps someone. read more

Post, pack and ship and Tom just saved me. I would have been here sooner had I know he was here lol. Now I wont go anywhere else! I came in a bit worried, frazzled and not sure how I should ship my package but I left feeling calm and confident. Tom is on his game!! I had a very important set of documents going to an embassy in Washington DC and Tom helped me out a great deal. He walked me through my options (he knows his stuff), UPS, Fedex or USPS est. we came to a decision that was best for my needs. And now, my package is off to its destination. Tom was really helpful and patience, letting me work at the side counter for a loooong time lol. He even let me print out a bunch of my docs for free! Very kind. I really miss places like this where one can come and get very professional and knowledgeable service with a personal touch. Thanks Tom! read more