I was at this ups store around 11:45 or so on 9/2 doing some returns at the kiosk when I heard…read moreanother customer getting upset over the information the associate was giving him. I am a frequent customer and this man was just rude and loud. The young lady let him know the instructions for his return and he automatically raised his voice and questioned why? These people work here and deal with Amazon returns all day long and am pretty sure they know the rules for each return. Once a customer doesn't like what they hear they decide to criticize the employee. I'm including the actual return instructions with this response for anyone who may be unfamiliar with how the different Amazon return options work. Hopefully, this helps clarify the difference between "no box needed" and a return that requires the customer to have the item boxed and sealed. People please READ Instructions don't just stick your phone in an employee's face. For the associates, thank you guys for working hard, maintaining this store clean, organized, and knowledgeable.

I drove out of my way to this UPS Store only to find it closed before its posted business hours…read more The store is advertised as being open until 7:00 PM, but when I arrived at approximately 6:56 PM, the doors were already locked. I understand that employees have long days and may be eager to go home, but customers rely on the posted hours when planning their visits. Closing early is frustrating and wastes customers' time, fuel, and effort. I hope the owner is aware that the store is not conhonoring its advertised hours. Unfortunately, I was unable to receive the service I needed, and the overall experience was very disappointing. If you need reliable service, I would recommend visiting another UPS Store that follows its posted business hours. Date of Visit: June 2026

They're always very accommodating, helpful and thorough. They assist you randomly and very kind. I…read morehighly recommend their services to anyone.

Service was prompt, efficient and friendly There was a short wait but the clerks were very…read moreprofessional

I came here to send a package quickly via FedEx. She was very pleasant, helpful, and easy to work…read morewith, giving me my options and explaining everything in full. Would DEFINITELY come here for shipping again!

I will go here again Again…read more And Again. Quick , efficient, kind service with peaceful music & a smile, I always take photos of the encouraging words for the day that she writes on the whiteboard . It's overall such a breath of fresh air & pleasant space to be in. So unexpected when I just needed to mail something or grab a money order

Warm greeting! Immediate service as in 3 seconds…read more Ensure my big box is taped and taken care of at no extra charge. ( Retail US Post Offices will make you buy that $4.99 small tape even if you need a 1/2 inch sliver ;) Smiling while informing me about the in house notary service, shredding, fax service , shipping and other packing options, computer services and rental and special greeting cards coming soon. THE MOST IMPORTANT THING- - this was the level of customer care on a return. Receipt in my hand before I can say UPS Store. The same, consistent warmth and passion with the two customers after me. Welcome to this UPS Store on Milliken Ave and 4th St in Rancho Cucamonga. Excellence in every phase!

Ashley was fanstaic and friendly! I'd def come here for prints and shipping! She was very quick as…read moreI was in a hurry and she knew exactly what I needed

We booked a Uhaul at Crystal Alkaline Waters and when we arrived the owner said he gave it away…read more So we saw this place also did Uhauls and had one available - customer service was great! The woman working the front was sweet and greeted us when we walked in. I think she was the owner. She was doing a DHL shipment for a customer in front of us that was taking a while, but the owner kept acknowledging us and explained the international shipping takes a bit longer than regular shipping. Getting the Uhaul was easy as-well and she explained everything to us! Cute little shop with a variety of items. Would come here again!

I called to ask a question and an older lady answered. She was very dry and rude. Definitely won't…read morebe paying them a visit.

Very convenient UPS store when stopping by Trader Joes or any other shop in this center. It may be…read morea bit further for me to drive, but I will stop at this UPS store when needed and in this center. Customer service has been great, very quick and efficient. Usually all items fully stocked and very clean.

Very thankful for the UPS Store! I rely heavily on this location for my Amazon returns. This…read morelocation isn't defaulted in my Amazon app, but I always search for it because of their hours, the convenience of the their location, and their helpful staff. Just have them scan the QR code provided by Amazon, obtain my receipt with tracking number, and I'm out the door. I've also used their fax service several times over the years. Some of their additional services include document shredding, passport/ID photos and notary. I've also used this location to send cable receivers back to Spectrum and most recently to turn in my iPhone after upgrading. I had the boxes for the Spectrum cable receivers, but again I didn't need any shipping materials for the iPhone to be sent back to Verizon. The parking lot can be tricky and busy especially with Trader Joe's being right next door.

I have used Postarena twice, and I am a fan. The customer service is A1. Both times I have been…read morethere, the same man has helped me and he is incredibly patient and efficient as I usually come in with big things to ship. I always feel welcomed when I come in. Secondly, I ship to the same address usually, and I feel like Im really in a "mom and pop" sort of place because the information saves in their system. They just ask "have you been here before?" If yes, then you can pretty much guarantee your info will be readily available because it's saved for you. I love that personal touch. The con? It's a bit pricey. I suppose I am paying for the convenience and personal touch, but the cost is a bit on the pricey side. I usually get a large flat rate box, and it ships for $18.50 I believe. Not terribly priced, but a bit more than the post office. All in all, I have had nothing but great experiences here. It's EASY, fast, and personal. I love those things about Postarena :)

They are supposed to open up at 10 AM and when I arrived just after 10 AM there was a sign on the…read moredoor that they would be returning at 10:15 AM. I then waited until past 10:30 and still no one showed up and their phone line was busy. If you're gonna run a business, you'd think that you would follow your own business hours. I highly suggest just finding somewhere else to go.

This is the go to spot for any of your shipping needs, other places just can't compete…read more The service is always quick and easy and the staff here is always so helpful and just makes everything a breeze.

The we're very informative and helpful in every way. I am definitely coming back for all my…read morebusiness and packaging needs

Friendly service for all postal needs, open late and convenient. Was able to drop off Christmas…read morecards after 3pm on Christmas Eve!!! Super win!

Fantastic service! Great quality at a great value. Fast, efficient, and hassle-free--A go-to for…read moreall shipping and mailing needs. Highly recommend!

The services I used was notary and live scan. The staff there is always fast and customer service…read moreis great. In and out in less than 20mins each time I went. Costs are transparent and fair.

I like that they stay up on new trends in technology such as scanning documents. Innovative and…read moremeeting customer needs.