Can't express enough gratitude towards Frank and the service he offers. From initial contact to…read morereceiving my mailers.... Frank was approachable, flexible, worked with a designer and 100% professional! Truly appreciative of all his efforts!

I used Eagle Mailing to direct mail my postcard promotion to a custom list of 800 art directors…read more Frank Roe answered all my questions and made the whole process painless with great service and impeccable customer support from beginning to end. The cost was more than reasonable, and I'd recommend them to anyone in the Willamette Valley.

Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.

Waited in line. Says opens at 830am. Gates closed 15 minutes later. Still nobody. Others waiting…read morein cold too.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

Always friendly and helpful! I now send my packages only through The Other Mail Service because of…read morehow quick it is to drop off a box for them to send.

great service! I messed up my appointment online and rescheduled for the next day but she helped me…read moreout while I was there!! amazing place any business I need will be done through here! thank you so much for your kindness.

Efficient, helpful, and convenient - exactly what is needed from a shipping store…read more Expect a line during the holiday gifting season, but they move it pretty quickly. They have office and packing supplies, print and copy services, Amazon return services, and secure post boxes. Rates are comparable to their competitor down the street, but in my experience, UPS usually doesn't surprise you with outlandish weight adjustments. The only downside is that they're located in a busy retail plaza with a congested parking lot.

I always get such fast and courteous service here! The lines if there are any move very quickly and…read moreI'm always greeted directly as I walk in the door ...even if the people working are helping others , I feel acknowledged .This is my UPS of choice in Oregon. Keep up the good work!

Clean store, useful services (including document shredding), and the staff is always friendly.read more

If I could give zero stars....This store staff and management are beyond unprofessional and treat…read morethe very customers who consistently support their business with disrespect. I have shipped packages here daily for over two years I've never had a real problem to complain about until a couple of weeks ago. An employee treated me extremely unprofessionally and was unnecessarily rude and contemptuous, almost like they were already angry and spiteful when I walked up. Soon after I returned to ship another package, hoping to resolve/be heard about my experience. I asked to speak to the store manager and if there was a private place where we could speak-trying to avoid having this conversation out in the open . She walked me over to the side right next to everyone in line doing their orders. When I tried to explain what happened with the employee the week before she snapped at me almost immediately, and said, "I do not care about your complaint," and walked away mid-sentence. Not only was I shocked I was appalled. I approached her with discretion and a desire to be heard for what and how the employee had treated me and her answer was literally I. DO. NOT. CARE! Like I said, I've been coming in the store for two years daily sometimes multiple times a day never had an issue but the very first time I have an issue this is how it's handled? The experience with the manager was worse than the experience with the employee but quite frankly very similar. I can't tell you how awful this has been. Even though I will have to drive a little farther away, I will 100% not return to this business. I will use FedEx down the street. I calculate I have spent anywhere from $200 to $800 a week, nearly $26,000 a year shipping at this store for my business. I would say I have been a loyal customer. Apparently that means absolutely nothing--- ok.

I was looking for an off part for a PTO drive. They had more parts than at west or anywhere else in…read morethe area. When I got there the staff was friendly and helpful. I was helped quickly. I fortunately they didn't have a matching part.

I was looking for someone to straighten a piece of square tubing from my boat lift. I called them…read moreand they said we're closing soon, but bring it right in and we'll see if we can straighten it for you. It took then 5 or 19 minutes and it was done! VERY nice people and good to know they are there.

We so appreciate the professional services of Remnant Logistics. Greg and Autumn are lovely people,…read morewho deliver our mail and packages reliably and with care. They are always cheerful, friendly and competent, which makes for great relationships. We sincerely thank them for their wonderful service. Joann and Craig DeMott

From the owner: Remnant Consulting was established by Entrepreneur and CEO, Greg Romero, who identified a need for…read morebetter shipping logistics options on the Oregon Coast. Relocating from San Diego, California in 2017 he brought 20 years of specialized experience in business operations, technology and logistics. Greg and his top quality team have spent the past seven years supporting multiple US Post Office distribution centers ranging from Tillamook County to Coos County. Greg built a team and system that successfully navigated through the global COVID-19 pandemic and is now scaling out to provide critical services to local communities. We understand that delivery for your business is critical. So let us deliver for you.

I highly advise against using Black Mountain Logistics if their "service" level is anywhere close…read moreto my experience tonight. Apparently they subcontract with Delta airlines to deliver bags that have not made it to their destination on time. According to Delta they were to arrive between 6pm and 11pm and were to call before arriving. At 11:15pm on a Sunday night they finally arrived (no call) and I was about to head to bed. I saw them outside (the owner and some smaller younger kid) and went out to meet them. The kid walked up laughing a bit and I asked "do you all have our phone number? I'm curious why you didn't call especially if you were going to be late?" He immediately rolled his eyes then asked for my signature. I stated "before I sign I'd like an answer to my question..." He then replied "if you aren't going to sign then you can pick it up at the airport..." and started to load the bag back in the vehicle....no apologies for not calling...no "I apologize for running late..."...nothing. Instead an altercation occurred when the owner got out of the vehicle and before asking what the problem was he instantly started using foul language and became over the top irate. I asked if he even knew what I had asked his employee and he said "it doesn't **cking matter". If that's the example that's offered as their service level I would HIGHLY avoid this business at all costs. Everything would have easily and quickly been resolved with a simple apology at the start by the person who unloaded the bag. Pretty basic customer service principle.

From the owner: Courier Delivery Services…read more We deliver documents, packages, pallets, crates, flowers, lunches, parts (auto, machinery, etc.), toner, legal documents, payroll, deposits, medication, medical supplies, lab samples (medical, veterinary, biodiesel, soil, etc.), groceries, blueprints, office supplies and more. Scheduled Delivery Our customers get daily, weekly, and monthly pick-ups for their many types of repetitive deliveries. Whether its bank deposits, daily warehouse sweeps, inter-office deliveries or more, Black Mountain is ready to be there when you need us. Emergency / Expedited Delivery We know a missing part or low toner can be detrimental to your business. We will get your package delivered and get you back to business. Medical / Specimen Delivery Let Black Mountain provide on time, accurate same day delivery of your supplies and specimen's. Other available services White Glove Delivery Live Animal Delivery

Used to have a lot of respect for this store and honestly thought the customer service had gone up…read more Guess that was wrong. Stopped in one day to ship out a small package, when trying to juggle all the other things in my hand and my phone to read the address of where I was sending it the store representative asked me to take my phone so he could read the address and type it in... afterwards, when I was asked to double check the address and that it was going to the right place. I triple verified that indeed it was the correct address and a correct apartment number on the little pad. Well a week later it gets sent back, and this store tries to tell me I didn't give them the right address and upon the associate trying to explain to me that I was going to have to yet pay again to re-ship it, she said that this is a normal issue they experience with their system - and that sometimes when addresses get put in and verified that the system will not understand apartment number and remove it... she told me that was something they've experienced before.... Yet they wanted to make me pay again to re-ship it. Apparently that associate talked to the manager, who then confirmed yes I was going to have to pay for it again because I did confirm the address on the pad - which I did, and was correct at the time. Cannot recommend this place, especially over a couple of dollars and customer service. Won't be back, and will file a different complaint with ups- though I know it is independently owned. And for the management not to call be back and make the associate who doesn't fully understand try to explain is asinine.

Sounds like a lot of the complaints posted here are because of impatient and un-informed people…read more Probably should have read the fine print before blaming them for your mistakes. I came in for fingerprints today and was greeted with nothing but friendliness and patience. Thank you, Jasmine. Customers are so demanding about service these days, they forget the people who are trying to help them are the ones who provide the services they need. Is it so hard to be polite? Kindness goes a long way to getting the help you need.