I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

The customer service here is unmatched! My mom had dropped off my comforter to be cleaned and they…read morecalled me within 48 hours to let me know it was ready for pick up! It smelt great and was so clean. It made me so so happy! It was also reasonably priced which seems to be rareity these days. The worker was so kind and even offered some loillpops to my girls. It was great!

By far the very best in NWA. They care about their quality unlike so many others. Top notch…read moreownership and employees.

Really disappointing experience. I brought my jacket to be cleaned for the first time and they…read moreburnt the collar's fluff. Now it's rough and itchy to the skin. I brought it back and the owner was really rude and tried to blame me and the "possible someone else before us". She became agitated and started yelling. Really unprofessional and lacking accountability. Will never bring anything here again! Please stay away.

The best clothing cleaners and alterations service in Rogers. The nicest people and always doing…read moretheir best for you. Have been a customer here for many years, wouldn't think of going anywhere else.

This review is based on their alterations. Although friendly, I felt I was taken advantage of and…read morepractically robbed after having a dress altered at this establishment. Do your research prior to coming here for alterations. I was not given an estimate upon arrival and took a chance since the reviews had mentioned they have reasonable prices. They had charged me double the price of what it would cost in California. They had mentioned that the surrounding seamstresses are charging more for the work that they had done, so I took it upon my self to see what kind of quote I would get else where- they quoted 1/4 of the price!

Good service. Quality work reasonably priced. Use them regularly. Highly recommend them.read more

I've been using this place for a long time. I like bringing in all my big items here to be dry…read morecleaned. They always do a great job and always competitive prices to match. Always service with a smile from the family owned business. Great parking and easy to get in & get out.

Victoria did an amazing job on my wedding dress! I needed it taken in from a bridal size 12 to a…read morebridal size 6, and you honestly can't even tell it was altered. She also hemmed multiple layers of lace, tulle, and beaded appliqué, and everything turned out beautifully. She put so much time and care into making sure the dress fit perfectly and looked exactly right. I couldn't be happier with how it turned out. I'll definitely be going back to her for any future alterations and would recommend her to anyone, especially brides! She also is very up front with the cost, and works within your budget!

I've always gone here for my tailoring needs - weddings, graduations, suits... you name it, they'll…read moredo it! (And for a reasonable price)

Great Service, great value. If your old enough to remember when business was done based on…read moreintegrity and sealed by a handshake and a word. Data Forms delivers great quality at a good price and they follow through. Ask for Mike, he is the best.

Excellent service and answers the phone 24/7! Smile hard isn't actually the name of this…read moregentleman's business anymore but the number still gets you directly in touch with one of the best car services I've ever used! Highly recommend!

Very friendly, on time, and available for an early morning flight. you can't go wrong with Stu.read more

When I moved here from across the country I needed to find a new tailor. I have had nothing but…read moregreat experience here. Great service, great work, and I have a great time hanging out when I go. And there is a parrot there, so that's awesome.

I would NEVER recommend this place to anyone. I took in my daughter's very expensive Homecoming…read moregown. I provided my name, contact numbers, etc. and advised the owner of the date by which my daughter had to have the dress. Owner told me they would call me by Thursday so my daughter could come try on dress. No call. I also could not get an answer on their phone or leave a message. Their phone did not accept messages so I personally went down to their shop only to find a sign on the door saying the shop was closed that day. (It's normally open on Fridays or so their sign says.) Worse yet, their sign said it would NOT BE OPEN UNTIL THE FOLLOWING TUESDAY----days AFTER the gown was required. No emergency contact number was provided even though they KNEW the deadline on this gown. I finally called the city's business licensing department and managed to obtain from them the store owner's emergency number. Turned out, as the ticket on the dress noted: "We lost his (sic) contact number." The owner did not express any apologies for their disastrous mistake. The "quality" of the alterations was HORRIFIC. The hem was uneven, beads were missing from the top portion of the dress (they were intact when taken in!) and she GOUGED me on the price. She charged me 2.5 times the quoted price of "$60.00 and maybe as high as $100." Bill for a shoddily altered $600 dress was $158.00. Do NOT even think about using them.