I notice a lot of the reviews here start with the word Peter, and there is a reason. Although I am…read moresure there are other hard working people behind the scenes, Peter is a very efficient and personable guy to deal with. We have been doing home building projects for several years and needing to get plans copied for various contractors giving us quotes, and the permit madness which attaches thereafter. An architect gave us a strong reference to NorthBay, and they were not wrong. I upload my files with some notes, and more often than not, he sends me back a notice "You can pick it up now!" before I am anywhere ready to do so. The occasional quick phone call, "Are you sure you want "X"? I can give you better and cheaper by doing "Y". He has also done a quick turnaround small job or two for us under pressure. I actually look forward to going up to see Peter to pick jobs up and chat for a second before he launches to the next job or the phone. No sweat, no worry, made in the shade......

Peter, was so great! Helped me with a print and was generous with his time and expertise.read more

This store can get surprisingly busy. That said, I had 3…read moreitems to post, 2 going to Santa Rosa, 1 to Colorado. I was considering USPS, but given their current orders from the White House to intentionally slow delivery of mail, and experiencing issues with USPS every time I need to mail something as well as their lazy workers who flat out refuse to pickup outgoing mail where I live...the lamest excuse on the planet for this was the carrier claiming he is "too short" to properly check the boxes for outgoing mail. Last month I sent out my insurance bill, just to see how long it would take, the nearest sorting center is in Petaluma about a 20 minute drive one way from where I live. Due to the intentional delays, it took USPS 7 days to pickup my mail from their blue street box about a mile and a half from my home, drive it a bit over 20 miles to Petaluma, sort it and drive it back the same way to deliver my mail less than 3 miles from where they picked it up. This BS caused my payments to be late. Fortunately the business dealing with my late payment was understanding and did not add a late fee charge to my account. I'm so glad I chose UPS, they delivered the Santa Rosa packages the next day (today - Thursday). I have little doubt the Colorado package will be delivered before Monday. It used to be that USPS employees took tremendous pride in their efficiency, it did not take much to throw a wrench into that system - no thanks to greedy corrupt officials. I know UPS has had their issues in the past, I don't know about their current reputation, I just hope they continue to bring the A GAME I just experienced. The clerks were friendly and efficient even though they were clearly swamped. Thank you to all the employees who worked so hard to get my packages to their destinations within a remarkable time period to boot! I will return. A big NEW YORK raspberry to USPS!! Neither rain, nor sleet nor snow can keep them from making their deliveries, but a POS President and the head of USPS can and did taint the reputation USPS had going for over a hundred years. Pathetic.

Rude attendants at counter, very impatient with a simple request to send a document. No Amazon…read morereturn kiosk (you have to wait in line for someone to scan your qr code). Bad internet connection in store. Loud music while you wait.

This place is my go-to for all my printing needs, from double-sided business cards to placards to…read moreflyers, they are able to do everything I throw out them. And they do it in a timely manner and at a price that beats everyone else nearby -- including Staples and Fedex. I honestly would never go anywhere else. Both Richard and Susan are a delight and their dog Cody always let's me get in some good pets.

This is my go-to store for printing projects and even business cards. Susan and the team are all…read moresuper wonderful and hard working. The street parking out front is usually available. They can take orders in advance by phone or via email. They are very reliable, quick and professional. I am so grateful to have them. artwork@copyshopandprinting.com 415-457-5600

I needed a box to ship back another box on a RMA. I was assisted by Maria, a friendly and competent…read moreemployee. I just paid for the box and she packed and sealed it for me. Now that's service!

Though I don't often use their services, I needed to get some digi-photos to renew my passport…read more Matt (who turned out to be the manager) gave excellent customer service, going out of his way to make sure he made (me) the customer happy. Customer service is a dying phenomenon but Matt still gives the best!

Went in yesterday for photos, shopping and shipping. 3 people helped us and all were so friendly…read moreand helpful!! Shout out to Braden, Herron and Barbara for excellent customer service!

Love this store and the service. They always have everything I need and including advice and help…read more Bought laptops, monitors, computer supplies, printers and office furniture, etc.

Braden was initially less welcoming. However, I chose not to let this affect my attitude, and I…read morebelieve maintaining a positive outlook helped Braden pivot and ultimately assist my family and I with printing labels for my daughter's business. I appreciate that Braden was able to support us in the end. I understand how challenging it must be for your team to manage with limited staff. My main concern is the need for additional team members to help prevent burnout and ensure a better customer experience. When employees are stretched too thin, it can impact both their well-being and the service provided to customers. I hope you'll consider making some changes to address these staffing issues, as I believe it would benefit both your team and your customers. I would appreciate hearing how you plan to address this, and I hope my feedback helps highlight opportunities for improvement. Thank you for your attention to this matter.

My husband and I went into Staples in San Rafael yesterday and wanted to get some balloons. We were…read moretold they would talk to the manager. No one ever came over to help us. Very disappointed. Bad customer service. Lost a sale. Ended up buying balloons somewhere else.

I sometimes utilize this Fedex Print location for various print jobs, as it's the closest location…read moreto home. The store is in a small shopping center, and there's a decent amount of parking, albeit tight spaces. The printers work fine. Staff can be short, I've never really experienced a friendly employee here. I'll probably continue to come here as it's the closest, but it would be nice if the employees were a bit more helpful or ready to assist.

I have been to this location a few times and its layout has changed each time. I walked in about 20…read moreminutes before the FedEx arrival time. I looked for the self-service area to scan my package and tried to scan the label but had problems. A woman came up and snapped at me that I was creating a line, I shouldn't come in so late if I don't know how to do anything, and I need to get moving. Then, she snatched my package and scanned it, handed me a receipt, and told me to get out. I thought, gladly! I appreciated her help, but could have gone without the attitude. She was berating the next person as I left. Maybe it's good value for the money, but I would rather go elsewhere.

So awesome to have a creative swag guy like Jon Hart! I absolutely love my very cool black cubes!…read moreThey are foam stress relievers, and look very minimalist, like my brand. The quote is from my great-grandmother's desk who was a college graduate and traveled the world. It is my life's motto, and it is how I view each of my clients. Having swag that reinforces your brand is a way to reach people that ads and websites simply can't. I asked Jon to visit my client Meylan Construction and to bring cool stuff. He did not disappoint! From shoes to chocolates to even snacks, Stanley's and other merch, he has so many fun ideas! Thank you Jon Hart !

From the owner: Corporate gifts, brand-building, and motivating a target audience to take an action.read more

Great personalized service! It's so nice dealing with a human not AI!…read moreWill definitely be coming back. Very fair prices

I absolutely love, and depend on, Sunny and his shop. He is so kind and helpful when I need him to…read moremake handouts for my classes or to make larger posters.His is my favorite copy shop!

Called this business and after speaking with someone I went to the San Rafael location shown on the…read moreinternet and could not find the business. Turns out they closed down this location and calls to the number automatically get forwarded to San Francisco location. Wish the person I had spoken with had advised me of that. He had said I could email my jpeg but I wanted to go in person, it was a big surprise they were no longer at that location.

After calling about 8 different mail houses in the bay area, Drew at AlphaGraphics was the only…read moresales rep that really listened to the details of my project. After I finished explaining my project, he asked excellent clarifying questions and offered several suggestions that significantly lowered the final price, and improved the quality of the final mail pieces. It's nice to work to a knowledgeable peer who isn't trying to up-sell you. Thanks Again!