Hi, I strongly suggest you avoid this business. We called and were given a price. When we arrived he the doubled the price, typical bait and switch. Go to the UPS store in the Bon Air shopping center in Greenbrae. read more

I needed to ship an odd object -- a backpack with a rigid frame, Clovis has a number of solutions so he quickly identified the smallest box possible and then provided the cheapest courier option. It doesn't get easier than that. The transaction was less than 5 minutes. The other brick and mortar shipping stores may not give you the same flexibility of packaging. Clovis mentioned he will even customize a box from an existing off the shelf solution if needed. read more

Handle with Care Packaging Store - Box display - Shipping Centers Near Me - San Anselmo, California

I needed to ship something and thought I'd support a local business. Boy was that a bad call. I walk in and the owner is talking with a customer and stares me down hard ( I was wearing a mask and they weren't?). I say hello and look around the store, waiting my turn. The conversation amongst the two turns to rifles and guns and ammo and the owner recommends a gun saying that you can hunt with it and even use it to shoot someone? It was really weird and disturbing. Still no acknowledgement of hey be with you in a minute or anything. I noped the F outta there. Don't come here. Horrible, non existent service from someone talking about shooting people?! read more

Having lived in many places in the world (school, work, volunteering), I have often sought the services of shippers who also pack (my accumulated collection of delicate objects from the forest or sea, or hand-made for me, is legendary). I have utilized the services of many a Packaging Store, as well as some more esoteric and unique providers in this genre. I have not found anyone who is so composed, so quick and deft, so careful with my items as Clovis Spindola. He offers to help carry heavy items from the car. He organizes items to be crated together into specific waystations around the store. He measures twice, writes everything down, double-checks the preferred date of arrival. I have used the professional skills of Clovis Spindola at Packaging Store San Rafael many times and had every single possession arrive precisely wrapped and protected and absolutely undamaged. Highly recommend. read more

Absolute worst customer service. Asked for a box to look at the packaging and the employee or owner said I can only grab it if you buy it... That person should never be in a customer service environment. read more

This business' website says they are open until 5:30pm M-F. I got there at 5:00pm on a Friday after pushing through 45 minutes of rush hour traffic. They had already closed. Why have a website if you aren't willing to maintain something as basic as your hours on it? read more

These guys are shady. I went in to send a fedex package and needed a piece of tape. The idiot owner started to literally raise his voice and said I am a "taker". What??!! Stay away. Read other reviews. Must be a money laundering place since they are not interested in shipping. read more

I went in there to shop an item, when I got the total I was shocked how high the cost was. When I said I was going to leave, the owner seemed upset that I wasted his time. I went to the FedEx store and did professional shipping there at the same delivery time for 25% cheaper then what was being offered by this store. You will not win business like this. read more

Handle with Care Packaging Store - Shipping Centers Near Me - San Anselmo, California

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0 stars worst customer service on the planet. they overcharge and treat you like crap stay away read more

The guy working there (quite possibly the owner) was very nice but a little strange overall. I walked in, a women walked in behind me. He helped her first, and then apologized for helping her first but explained she has been a long time customer... weird. I wanted to ship a bottle of champagne to a friend that is getting married, I am now embarrassed that the shipping cost as much as the bubbly. Hopefully she will never read this.. Ground shipping from Cali to Indy..$20.05, OK I can handle that.. Packing cost over $14 a little steep in my opinion. It was just a weird experience not 2 star but not 3 either. read more

I don't understand all the bad reviews. I've been shipping here for over 15 years and have never had a problem. I usually have Clovis pack my packages because I know they will get there in one piece and he finds the most cost effective shipping method for me. Clovis and the owner have always been very friendly and helpful - I'm glad to have them nearby so holiday shipping is fast and easy. read more

I shipped a few boxes and the guy there, Clovis, was very helpful. I noticed a lot of the negative reviews so far object to pricing.Yes, it is a bit expensive, but this is Marin County. Things cost a lot. They have to mark up the UPS shipping costs or how else could they exist? I found the location very handy and I was short on time, so it was great. My shipment went through just fine. read more

We used this shipping store on a holiday as nothing else was open. It was a lil spendy, but our case of wine got to Minnesota in a timely fashion and each bottle was separately wrapped in bubble wrap and not a bottle was broken! The man that helped us was kind. No complaints! read more

This guy/owner is shady. I bought two items from his store, came back two days later (never used or opened) because I found out that this was the wrong item to buy for my specific need. With my receipt, two unopened items he refused to return my money. He could care less that I was a customer. He was going to keep his money no matter what! I hope it was worth losing a customer for life over a whopping $30.00 not to mention I will deter anyone in my neighborhood (i live right near his shop) from ever shopping there. He is a scammer. Look out! ZERO POINTS! Look out! read more

I shipped a crate that I was going to pick up at the dock in Maui. I was never asked to fill out any shipping documents, I was simply asked, over the phone, for the zip code that the crate was to be delivered to. The crate ended up on the wrong island because the two digits of the zip code had been transposed, causing me an extra $435. The owner of the store refused to take any responsibility and said that 'I always write things down correctly". Even though he had known the package was going to Maui, had nothing in writing from me, and had supplied the shipping company with the incorrect zip code, he refused to take any responsibility for the problem, or the extra expense. Be very, very careful! read more

o stars. The owner is a slimeball. He charged me $4 for a box that probably costs 10 cents. I told him I didn't want it when I found out the price, and he said I had to pay for it because he put some tape on it. According to him the return policy is 'there is no returns". Buyer beware! He wanted to charge $20 to send a small box domestic. I went to the post office and sent it for $5 with a free box. Avoid this place at all costs!!! read more

They up-charge their UPS rates. Deal directly with UPS and avoid this scam. They charged me 22.54 for 7 day ground shipping, the last time I shipped the same size/value item to the same address through the UPS store it was $14.40 so I looked online and sure enough, four day shipping should be that price. So I'm paying more and they will get it there three days later. And it was $2.69 for the box which is expected but it was another $4.96 for them to put it in the box. read more

Had to write again. I just called the guy to get the tracking numbers associated with the rip-off job he did. He put me on hold for 10 minutes. No exaggeration. I actually put the phone on speaker just to see how long it would go on...but after 10 minutes I finally hung up. read more

Overpriced and rude. My wife went into this store yesterday to buy 8 boxes that we were using for a flight. She shared the maximum dimensions with the owner and they together picked out boxes. Even though there were "no return" signs on the wall everywhere, she asked if we got the wrong size if we could return it and he said yes. She even double-checked that they were returnable because she wasn't too sure about the size. It turns out the boxes were the wrong size. They both (the owner and my wife) missed the lowest dimension on the airline's site and we got the wrong boxes. Today, my wife went back to return the boxes and he would not take them back. He said the only way he would return them was if we had a recording of him saying he would take the return. He accused my wife of putting words in his mouth. My wife left him the brand new, wrong size boxes in his store but would not issue a refund. Not to mention, we've now found better (thicker) boxes on ULINE and Amazon for 20% of price this guy is charging. Overpriced and rude. read more

Absolute worst shipping service I've ever encountered. I generally use fed ex for shipping any packages but drove across this store and thought I would give it a try and support a smaller business. Terrible decision.. Extremely expensive, and very rude workers. Save your money and stay away from here until they hire people who respect customer service!!!! read more

just horrible. This is about as crooked as you get. Had two quotes there that were literally twice if not three times the normal. He quoted me 80 bucks to send a shoebox size package I brought in ready to go to Ohio. 4 day delivery too. I went down to fairfax and shipped it for 30 fed ex. I mean come on. Really? Unreal business. read more

I was at a loss after the local post office utterly failed to have the right size box to ship my christmas gifts. Then I remembered that there was a shipping store right at the hub. Wow. That was a great choice, not only did they have the correct size box for my (rather oddly shaped) gifts, they were quick, helpful, and made the entire experience far less stressful than expected. And I usually don't leave reviews. I will remember this place and go back again. read more

Terrible customer service! I shipped a package to Los Angeles from here, and the man packed it for me. Everything showed up broken, and FedEx wouldn't reimburse me because it was packed incorrectly. When I went to talk to the guy here, he said I told him to pack it that way. Really? What a scam. Stay away! read more

CROOKS~! Charged me $60, when FED EX misdirected the shipment they reimbursed the store and the owner would NOT reimburse me.

I called to get a price on a custom job over the phone and was quoted one price, but when I came in the price went up. I protested, and they did the job, but got the measurements all screwed up. Will not go back again. read more

I am very pleased with the service they provided to me. They prepared, packaged and shipped my entire household effects from San Anselmo to England. Two pallets of boxes shrink-wrapped to about 5 feet tall, including paintings and many fragile items. Not a single item was damaged or missing. I had an excellent experience at a reasonable price ~ less in fact than quotes received from "full service" international movers. read more

If I could give zero stars I would. As I walked in, the man who came out to help me was yelling "shut your f***ing mouth, you f***ing n**ger!" to someone else. I turned on my heels and walked out. I will never give this place my business, and I hope to spread the word about it. read more