Visited this location many times before, and the hours of operation needs to be changed. The door…read moresign states they open at 8:30am M-F, however they were not even open around 8:50am. Came there twice one morning because of the false hours. Even if the hours are adjusted due to Covid-19, they need to specify that on their door. This has happened on multiple occasions, which has been an inconvenient to my mornings. By the time I made a second trip out there around 10am, I had asked the clerk or whatever you call her, what time is the store open. Before I could even finished what I needed to ask, she jumped at my throat, "3 o'clock, 3 o'clock is when pick time is! Is that what you were asking or what?" Gave her a death stare and said, "No, what time are you guys open?" she said "Oh, 9am-7pm M-F." Great, well maybe next time change the sign, and wait until someone finishes what they need to ask before interrupting. One of my biggest pet peeves is interrupting someone mid sentence. It's rude and disrespectful!

I have visited this location multiple times since moving to this side of town. There is always this…read morevery friendly lady working, she is kind and helpful. But this last time I visited there was an older gentleman working there that was the complete the opposite. I waited in line for about 10 minutes, the place was very busy at that time. Once it was my turn I told the gentleman I had packages to drop off (they were already boxed and had postage). He very rudely raised his voice angrily telling me he already has too many packages there and he can not take anymore. This is the first I've ever heard of a postal store having a LIMIT on packages they except. He acted like I asked him to personal deliver my packages!! If there was a limit PUT A SIGN UP!! Don't start yelling at your PAYING CUSTOMERS!! Just because I was only dropping things off that day does not mean that in the past I haven't been in giving you business.... There is a descent way of talking to your customers and this SIR was not it. Needless to say, I have taken my business elsewhere. Amazingly, other postal stores are happy to see customers walking in to their establishment during these hard times.

I visit this location at 2:45. It was a little line about half a dozen folks in front of me. I was…read moreback in my car by 3 pm. Good speed of service. Mr. Ken was extremely helpful. I've been waiting on a special express delivery that was attempt today. I came straight to this location to pick up my package since they informed me they will return to location within 5 days. Ken gave me a number and allowed me to leave my number Incase it arrives before closing today. Which pickup closes at 5pm. And the main doors is 24 hrs. Hopefully I can pickup my package today!!

The front office staff was unprofessional, unhelpful, and clearly uninterested in doing their jobs…read more The attitude alone was enough to ensure I won't be returning. Considering this is a publicly funded office, the lack of basic customer service is disappointing. Save yourself the frustration and go to the Old Katy location instead. BRING IN the ROBOTS

Dude this place rocks! (As long as you do not need postage). It is a drop off point!!! Local folks…read morecan pick up mail here too. I just drop off pre paid postage pkgs here. Quick and easy. Keep up the great work yall!!!

I dropped off a few packages today and the man at the door was absolutely amazing. I don't know his…read morename but his customer service was wonderful and he was quite possibly the sweetest guy I've ever met in the customer service industry. I will DEFINITELY be going out of my way to go to this post office just to see him!

very friendly store for your shipping center, they can scan your ups qr code now. one stop for ups,…read morefedex, usps, dhl shipping center, notary, fax, printing and mailbox rental service. now they can scan your ups qr code.

Excellent. Staff is courteous and extremely helpful. I appreciate the safety of mail and packagesread more

LONG REVIEW BUT PLEASE READ: ESPECIALLY IF YOU WANT GREAT CUSTOMER SERVICE AND RELATIONSHIP BECAUSE…read moreYOU WONT GET IT HERE. I've used this place many times for the last 2 years. However, I will no longer be giving my business to this place. I came to mail my packages on 9/29/23 and the person told me that if I wanted to get my packages to arrive 10/01/23 that it would cost 24.02, 23.72, and 28.61 (versus regular ground shipment that was about $11-13 each). I was never told that these prices were for different carriers. I was just told this was FedEx. So having to pay that amount, I expected my package to arrive 10/01/23. However, tracking showed That it was going to arrive 10/03/23. I could have paid the cheaper price for the same results. So I decided to go back to post office on 10/02/23 to figure out a solution. Either they get FedEx to deliver immediately or to get a partial refund (which I also told them that I would be okay with a store credit because I go there often). Instead of a solution, I was rudely told that this was FedEx ground and they take awhile and that the price I paid is not "guaranteed" and that the other prices were for other carriers. They can't give me a partial refund because it's not "guaranteed" and the person emphasized the word "guaranteed" so many times and continue to say that it's an estimate. However, the receipt says "expected," which although doesn't mean guaranteed, it also doesn't mean estimated. And honestly, it's the way he kept saying the word "guaranteed" as if he was demeaning me and that really rubbed me the wrong way. So end result was a negative one for me and no solution. And result for them is that it probably doesn't matter that they lose me as a customer but I urge you to think twice before using the services here.

They were fantastic! Helpful not pushy worked to find the best rate and even though they were close…read moreto closing, they let my kids decorate the box. They were professional and treated my package with care.

I'm new here in Cypress, TX. I had to go to the post office to send a package to my family. I…read morepicked the office that was closest to me which happened to be only a drop off one and not one that I could pay for the package. I realized when I got in there so I rang the service bell and the man gave really great directions to where I could go to pay for my package. He didn't just brush me off and just say "this post office doesn't do that". I went in today, 8/8/2016 @ 1:40pm so I hope this man gets recognized for his great customer service.

They do it all here & even give a receipt which many of these types of places don't. They are…read morefriendly, give service with a smile and it's quick and easy.

I've been coming to Postal Express for months to get my legal documents notarized -- probably…read morearound eight different times total. Every visit before this one went smoothly, and I always worked with the same lady without any problems. However, on my most recent visit, she refused to notarize my document because it didn't include the "Jr." suffix after my name. My ID has the suffix, but the document didn't -- that was the only difference. I explained that this isn't a legal reason to deny notarization since the names still clearly match and my ID is valid. What's frustrating is that every one of my previous documents also did not include the suffix, and she notarized those without any issue. I even confirmed with other notaries and checked the notary rules -- there's no law that requires a document to be redone just because the suffix is missing. After being a respectful, repeat customer who's spent time and money here several times, it was disappointing to be treated this way over something so minor and unnecessary. Thumbs down -- poor customer service and inconsistent standards.