I wholeheartedly disagree with the negative reviews at this postal annex. I have been to three places to get my passport processed as they claim online that they did have this service. When I got to these three locations, they only did photos. It was not explained very well on their site. I reluctantly went to the postal annex on La Costa, even though I saw a couple of negative reviews I had to give a try. It was the best experience that I have had. She was able to work with me and four other's that were shipping with ease. She is totally customer service oriented, and very thorough in all of the paperwork she was processing for me. Although it's a little jaunt for me to get there, I know I will be back. Thank you so much for processing my paperwork. You did an awesome job. read more

Waited 15/20+min to try and drop off a fedex package. One guy working, with two people in front of me. Takes about 5 min to complete a package for some lady. Then another lady in front of me had a notary, didn't know that takes 8-10min. Then instead of servicing me next has the audacity to answer the phone and service another person on the phone which to I was left waiting again. I left the store right in front of him. He never asked what we needed while waiting or a thank you for waiting. My drop off would have taken less than 30 seconds. 3 other people were waiting behind me. This place needs a reality check. 1st they need to hire two people for the range of services they offer. #2 educate workers that when people are waiting "do not answer the phone and service them over physical people who have been waiting". Never going back. read more

I try to avoid this postal annex at all costs because the lady who works here is so rude every time and I don't know why I'm assuming it's Jocelyn who everyone is writing negative reviews about. Try and go somewhere else if you can read more

I highly recommend this postal annex. It is conveniently located and the staff is very friendly. She explained everything about my PO Box and they even send emails when packages arrive. They also have cute gifts and paper shredding services. It is always a pleasure going to this postal annex location in La Costa. read more

Jocelyn was amazing and so so helpful! I was going to go to a FedEx but this was closer and I'm so happy I found it!!! They also have so many cute gifts and knick knacks in here. read more

Lousy place. Don't go there. Rude and impolite staff on 11-21-24 around 11 am. UPS store nearby is 100% better.

I think Jocelyn is incredibly helpful and has been nothing but kind and patient. I'm always happy to see her there when I walk in the door. It's not easy working in sales and customer service, I think she does a terrific job. read more

This experience was from May 2021 at the location off La Costa Ave and El Camino. Wow never in my life have I dealt with such condescension and rudeness. I came to drop off my FedEx Smartpost package. I told the lady with black hair I had a FedEx to drop off and as she starts to scan the other lady with grey blonde hair notices it's a FedEx Smartpost and loudly says "We don't get paid for those" and instead of giving me a confirmation receipt she tosses it in this small cubby near the floor and points at this sign on the ceiling and says this is where you drop off post office packages. And as I try to explain to her it's FedEx, she keeps cutting me off and says NO it's shipped by usps. Without letting me explain she keeps trying to convince me it goes to the post office. She grabs my package and points at the label and says "Can you read? It says USPS." The other lady proceeds to try and convince me saying FedEx has a deal with usps but usps ships it so it goes to usps. I was so shocked with the way they were coming at me, so I left. But before I drove away I looked on my phone for proof of what I was talking about. I came back in to show her the actual instructions to make sure that FedEx scans it, and FedEx will proceed to give it to usps and I tried to show her the instructions, but she wouldn't even look at it. And again they both try to convince me that I'm wrong and barely let's me explain. I say it specifically says drop off at FedEx or FedEx authorized ship center NOT usps. And they laugh at me saying, once again "Can you read the sign? we ARE a FedEx authorized place" and "We've been doing this for 30yrs I think we know what we're doing". At the end I was just so baffled I didn't feel comfortable leaving my package so I took it and left. DO NOT TRUST them with your packages, especially FedEx smartpost. For FedEx Smart-post, FedEx will scan and they will handoff to usps. They apparently refuse to understand this. Do yourself a favor and go to the FedEx off of Faraday and the UPS off Aviara, to insure your packages are shipped correctly. I would never trust this place with sending any mail or packages. Even with their "30yrs experience" maybe they need to educate themselves with new mailing services. But again, they didn't seem to care since "They don't get paid for these" fedex.com/en-us/shipping... read more

PostalAnnex - These are the instructions I tried to explain to the ladies who refused to listen. - Printing Services Near Me - Carlsbad, California

Useless store and customer service. Went today to drop off two FedEx returns. 5 lb each. Both the size of a poster, 1 inch width. Woman refused them because they "took up too much space" in her "small store." Ridiculous. She had the audacity to tell me to "try another Postal Annex." Moronic. No wonder this store has terrible reviews. Filed a complaint with the corporate office. read more

Terrible! Would not answer me if I was in the right spot to stand in line. No customer service at all. I rarely write reviews, but took the time after walking out of this store. Like many other reviews, I also encountered the very rude lady with black hair. read more

I have never dealt with a more condescending lady in my life. Every time i go into this location she has something to say. Ive dealt with her attitude too many times. Not to mention she over charges you. A simple shipping label which i already purchased i needed to print it out was going to cost me $2.50. Thats just a ridiculous charge to put on a single piece of paper. Most times i go in there with packages that i need to ship she wont even take them because they are "too big" when they are really not that big at all. Please unless you absolutely have to dont go here. read more

The store opened late, the woman working was rude and abrupt, and very unhelpful. I will use the UPS store next time . read more

I have not come across such a rude and nasty sales person in a long time. The woman with long curly black hair treated me like she was doing me a big favor. I have been in there several times and haven't had great service but this was ridiculous. read more

This is the second time I have used PostalAnnex. Both times I have had issues getting my package where it needs to go because the address isn't valid with the delivery service (Fedx or DHL). They should know that they don't ship to PO Boxes before charging me $100 to ship something and then pay more to change the address later on. Also, yesterday I went to ship something and another customer asked a question so the cashier women turned around and answered her. Then told me that "she was more important than me" (another customer). I was waiting patiently and didn't even care about the exchange until she made that comment. She saw my face and then apologized and tried to say that it was an uncalled for comment. Who tells another customer who was just charged over $70 that they are less important and expected to be cut off when needed? I will NEVER go to any location again. No matter what location, I always seem to have issues. read more

Twice, I've come here when the store is supposed to be open and found myself waiting beyond 15 minutes or so past. Why are there even posted business hours if the employees can't get there on time?? Customer service is also lacking-- not friendly and I'm pretty sure I was over charged for a flat rate package! read more

A brought in a large package and as soon as they heard that it already had a shipping label on it which was pre-paid, they refused to accept the package. Never going here again. There is a reason why everyone prefers the UPS store. The two women working there were total jerks about the entire situation. Never again. read more

A small postal shop where you can send USPS, UPS or Fedex packages. This store is conveniently located at the corner of El Camino Real and La Costa in the same shopping center as Starbucks and Albertsons. It's a little store with a bit much clutter for me but behind all the knick knacks they sell here, they get the job done. I mailed 6 boxes of golf balls to my Dad a few days ago and the gals helping me were really sweet. Since the post office is right down the street, I never send anything USPS here but if I need UPS or Fedex and need assistance packaging it, this is where I tend to go. FYI - I think there's a bit of a surcharge here but you're paying for convenience. read more

PostalAnnex - Printing Services Near Me - Carlsbad, California

Easy and convenient! Wonderful customer service. Shipping package international...Joselin went above and beyond to problem solve an issue trying to ship the package FedEx. The store has a super cute retail section, too. read more

I went to return something via FedEx here yesterday. I *thought* I had done a good job of applying the label and taping it all together. I hadn't. Turns out, as the very nice woman explained, Scotch tape will not keep its adhesive in shipment, and my label was wrong. She patiently took apart the packaging, and we found the shipping label email on my phone and sent it to her inbox where she printed it and put it all together. No charge. Just excellent support. Thank you to this woman and this Postal Annex! read more

Not shocked to see so many negative reviews. Went in today and couldn't pick up my package that I have MULTIPLE texts for since it was addressed INCORRECTLY to my husband.Asked if I could FaceTime him and show ID but since there's a TYPO the mail troll held my package hostage. Sending my husband in tonight with a police officer since she wants to hold MY PROPERTY hostage. read more

Absolutely the worst customer service! Lady with the black hair doesn't acknowledge customers. I was waiting for 10 minutes as she carried on a conversation with another customer and answering the phone. Won't ever come back here. The one in La Costa Town Square has much friendlier and attentive staff. read more

Worst customer service. The woman with black hair is inconvenienced by every customer. At first I thought she was having a bad day but she literally yells at every customer every time I'm there. I hope she can come to work and be pleasant one day or else I hope the owners take action and see the history of reviews about this woman. Never should an employee treat people this way. Unacceptable. read more

Omg. It's a wonderland of stuff! I came in here to get something notarized, which they do and charge 15$ per sig. Not bad. I usually pay 10$ in Del Mar but no biggie. They were very friendly. This place reminds me of Leaping Lotus on Cedros. They have everything in here. If you need a gift, come here. Knick Knacks galore and not just crap. Really nice stuff. They also carry a lot of items I see in Hallmark. Eclectic and quality gifts. Gorgeous handmade soaps sold here too. Not just your average mail place :) read more

Woman working at the front counter was very rude to my husband as soon he walked in with a box she said "woah woah what are you doing?" He said he was dropping off a package and she said that she wasn't capable of handling our package and said something along the lines of that they aren't equipped to handle shipping. If you have packages to ship, I would avoid bringing here. read more

If you don't want to spend 30 minutes to mail something, don't come here. Also don't come here if you expect the business to be open 30 minutes within opening and closing times. read more

I have had a PO Box at this site for more than a dozen years. I am so grateful for employee Joselin, who is not only warm, cheerful and ready to serve, but goes WAY beyond typical service and hospitality. She knows a ton, will explain the system whenever needed, follows through, hunts for your mail, smooths out the hiccups, and offers kindness and grace at all times. Thank you-! It is a pleasure doing business there. GREAT employee!! read more

This postal annex went above and beyond for me. I had gotten scammed from a buyer and needed to reroute my package so the person that scammed didn't receive the package. After multiple phone calls to get the package redirected I got my package in a very timely manner! I would suggest this postal annex to anyone!! Thank you so much!!!! read more

I stopped using this postal annex because of how much they overcharge, but decided to come back because of the convenience of the location. I immediately regret that decision. The staff is so incredibly rude. Today I popped in to drop some thing off for UPS that was ready to go. The lady working was helping another customer so I asked very politely if I could just leave it and go since I don't need a receipt. She answered rudely that she was with a customer and I should wait at the other counter. I asked again if I could just drop and go and she refused to answer a simple yes or no. I politely said I would come back in a minute, since I also had to drop off dry cleaning next-door. She then began talking negatively about me to the customer before I even was out of door! I normally don't want to write a bad review that might hurt peoples livelihood, but this is a pattern with this store that simply needs to stop. I regret giving them a second chance to earn my business. Needless to say they didn't. read more

I'm not sure about the other 1-star reviews but I had a very good experience... I was greeted kindly and the lady said she would be right with me. A few seconds later, I gave her a FedEx overnight pre-paid envelop and she let me know that FedEx had just picked up the mail (at 4pm) and I just missed it. She let me know it wouldn't arrive until the following Monday if I left it with her but another location, nearby in Encinitas, might have a later dropoff time. She looked up the number and I called, confirming their last pickup time to be 5pm. I was able to get there in time to get my envelop sent off to its destination by the next day, thanks to this lady's effort. I greatly appreciated it! I got nothing other than a very professional and understanding tone. She was prompt and very helpful! read more

Had the same experience as Theresa D on a few separate occasions, with the same worker. Every time I go in there I feel like I am an inconvenience and her goal is just to get me to leave. She seemed uncomfortable with me just being in there. I wanted to send a package of some fragile items and included a box. She told me I couldnt use that box. Then I asked about the price and she told me a 6 day delivery would be $43. A few days later I took the same package to the Bressi ranch Postal Annex location. Josie was super helpful, asked if I minded recycling the same box I took to the other place, and then asked if her wrapping job was ok before closing it up. and the total for a 3 day delivery was $18! Don't use this location, drive 5 extra minutes to Bressi Ranch instead. read more

So convenient, my Go To placd for so many things. Always helpful, cheery and quick, in and out in a heartbeat. Great service, highly recommend. read more

Horrendous! They will not get your mail if you forget your mail key. They will however continue to stuff your mailbox with other people's mail. They will not notify you of a package arrival. They will speak rudely to you that packages need to be picked up on a timely basis. The store itself is crowded and cramped and a bit difficult to navigate. read more

I went to the PostalAnnex on El Camino in Carlsbad to have 11 x 17 copies made. I was told by an employee that they'd be .45 per copy and I accepted that, although high. There were a lot of pages. The manager came in after lunch and said "Oh those are $1.50 per copy????? I told her to put a Kabash on the print job. The manager said she'd give me a break and only charge $1.25 per copy for what was already done. Most PostalAnnex charge 40 cents per copy even less at FedEx so I was shocked at this price. When I called back the next day after checking with other Annex's I was told by the same Aussie women that it was $8 per copy. Smart Ass... read more

I dropped off my package Fedex Smartpost at this Postal Annex shop, and my package was missing, never reach my customer. I don't know what the heck they do with my package. When I try to explain that the package was Fedex Smartpost which has the USPS tracking no. on it, they just told me that probably they give it to the wrong carrier. Instead of giving the Fedex, they give it to USPS instead. I lost my $200 package and waste a lot of time to go back and forth to find out what is going on. They are not professional at all. read more

Wow if you want trustworthy and good service don't go here!! I was waiting in line to send something overnight to a friend and I was with my two babies under 2 years old. The woman with the black hair was nice to give my son a toy to play with but as he was playing with it the older grey/blonde woman who looked like the store manager or owner took it away from him and said "I want it back before he ruins it so I can resell it!" My son was sad he got in trouble by her and I was livid with how she talked to him...I wanted to tell her that it's embarrassing for her to treat her customers like that and be concerned for a $10 toy that was given to him to play with while I was already spending $75 on an overnight shipment! read more

Everybody that works in this particular Postal Annex, is so friendly. They almost always know the answer to any question I ask. I have been a happy customer for well over 5 years. read more

I went in the get a passport photo. I even called ahead right before I left my house to make sure that they provided that service. When I went in I asked for a passport photo. The lady with the black hair, I believe her name was Jocelyn, helped me. She asked if I had my paperwork, which I did. She looked it over which I thought was strange. When she was done she told me that the total was $85. I asked her why she was charging me that astronomical price. She said for passport service. I told her that I only asked for a photo and I refused to pay that amount. She took off $23.60 for labor and then told me it was $66.39. I was still so mad. She said the remainder was $18.99 + tax for the photo and $45.93 for the USPS priority Mail Express envelope. I had my kids with me and just needed to get out of there so I paid and left. When I went to the Post Office to mail the envelope I asked how much they would have charged and it was $23. Postal Annex marked up the post office price by almost 100%!!! In addition, she had a line of people waiting and did not even acknowledge them. 2 customers backed me up and felt really bad. I wouldn't be surprised if they left after I did. I will never go back again. And a word of advice, if you need to mail something via USPS, Fed-Ex or UPS, go directly to them!!! read more

If I could rate this 0 stars even that would not be good enough. Jocelyn with the black hair is the rudest employee i have ever met. She acts like every single customer is an inconvenience and is rude. I came to drop off my packages and she informed me to go to the post office down the street because "there was no room for my packages" I had already set them down on the counter while she was working with one patron. I did not interrupt her while she was working with the customer, once I left I realized 1 box was a ups box and called her to make sure ups would pick it up. She told me that she would call me back because the line was too long. I called at 4:00 to politely ask her if she pulled the box for ups, she told me that the mail person had done it and when I asked her if all my boxes were picked up today she said she didn't know because she didn't see the postal person. I tried to be polite as possible while she was yelling at me on the phone and telling me I had interrupted her with her one paying customer and yelling at me her "version" of what happened which was untrue. And than I yelled at her telling her the truth about me dropping off 8 packages And then she hung up on me. I hope my packages get to their destination. If they do not reach their destination I expect to be totally refunded or I will take the owner to small claims court. Jocelyn should be fired she has no business working with the public, and hopefully Vicki the owner will send Jocelyn to anger management classes. She should not be working at customer service. I will never step foot in that store again. After reading others reveiws giving the store a 1 star rating and sharing their unpleasant encounters with Jocelyn it might be worth driving to Encinitas where they have a 4 star rating And the employees are nice. read more

Hate to say, but the person helping me was very rude and not enthusiastic about work that day it seemed. After receiving quotes to pack and ship, I told her I would like her to just pack my item in a box for me and I'll ship it later Via USPS. She told me I could leave it there and they will pack it later. I asked why I couldn't have it done now, and she said that when customers are waiting in line they aren't allowed to pack. I said I was a customer and that is ridiculous, so I took my package and left altogether. Horrible service and rates in my opinion. Save your time and money and go else where, unless that's not a factor for you. read more

I went to ship a small cell phone w/ accessories reg mail w/ insurance. I found this outrageous- They wanted to charge me $22!!! I mailed it, same exact circumstances next day @ the post office for $11. read more