Very good experience at the UPS Store on Coast Hwy in Encinitas. I have gone there for years and always have a positive experience. The staff is courteous and helpful; eager to please and be of service. Though I have been to other UPS stores in Encinitas, this one stands out! read more

I frequent this location and the staff is always friendly, helpful and efficient. I have picked up and mailed packages and used their other mail services. Sometimes there is a line but it usually moves pretty quickly. read more

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Fast and easy. The guy took very good care of me. Everyone that works here as friendly. Great neighborhood, UPS. read more

The UPS Store - Store - Shipping Centers Near Me - Encinitas, California

Even during the high demand holiday season this store (with Benji and Reggie) make things seamless!

This is best ups store and not just because of location. They always get me in & out quickly & efficiently.

Ajay was extremely helpful in getting my package return properly labeled and shipped, quickly and efficiently. He made it easy to get the return label printed and applied. He did this all at a good value, not charging additional fees. I recommend that we support this business. read more

Lilli & Reggie went above & beyond today to help me with my shipments. They are incredible employees and we are grateful they are so close by. Thank you for making this process seamless and easy read more

Benji had an amazing attitude and helped is get everything we needed done at the last minute. We appreciate his help and his kind and willing attitude. we will come back here again and again to work with Benji! thank you so much! and the best part is he didn't expect a review. he did it from the kindness of his heart read more

bets customer service always have a smile and super quick even if im here right at 555 they always have a smile read more

Reggie and Benji are awesome! as I've stated prior in one of my other reviews, it's rare to find competent employees who take pride in their work, and here's two more that do! read more

This store is listed as opening at 8am. It is 8:15 and the store is locked. Unreliable!

Rainer and his colleague were great. I needed a box since I had to send two packages. they helped out by finding a box for me at no charge. Very friendly and helpful. That location has great staff. read more

The best customer service! Patient, kind, and always positive. If you're in the area, this is the best UPS location!

Reggie was professional and efficient. There was a long line that he handled with ease. He was very helpful

My favorite UPS store. Reggie is fantastic and always helpful with assessing best way to ship and also super convenient USPS drop off.

Don't usually go to this location but will now. Amazing customer service with friendly and efficient staff.

Amazing service!!! Rainier and Benji were both very helpful with processing my returns! Very friendly too!

The UPS store in Encinitas is my favorite! The workers are very helpful and kind here.

This UPS store is outstanding for its service. My step daughter shipped a package overnight to me from this location. The package ended up missing as I traced it. I phoned AJ at the UPS store and he was patience kind understanding and very empathetic. He immediately filed a claim on my behalf and kept me posted through throughout the way. The human touch is 100%. Thanks AJ! read more

Great service!! They do their very best to look after you and get you in and out in a timely fashion.

I love this store and always come here for easy returns! Benji and Reggie were so helpful and nice and made my experience outstanding! I had two returns and was in and out in 2 minutes. Highly recommend this location! read more

This place is so organized. Every time I come into this store it is easy and effortless. I highly recommend this place. And the parking is easy too ! read more

Amazon required my return to be "boxed". I wasn't prepared to provide a box so the gentleman at the counter helped me by accepting/managing my return without the box. THANKS!! read more

Simple. Quick and Easy. Zero friction experience. Benji was super nice and got it DONE!

I just arrived at this ups with obvious amazon returns...and i'm writing this to alert amazon mostly...i stepped in the open door right at 1 min to 5, and the clerk helping someone said they were closed. These returns SEEM to take them no time at all and this was a disappointment but also...not really right when i got there before closing. So, im giving a bad review. It's my only recourse...uncool guys. not a way to run a biz. read more

Great experience and super easy! They were so helpful in my Amazon return and had no issues

I kept waiting to do a review as I wanted to give them every opportunity to provide at least a basic level of customer service. Nope. Never happened. Over many visits, I have felt like I am bugging them just to be standing there as a customer trying to ship things. If I ask questions about a cheaper way, or a faster way, or anything, I'm met with short answers and a general lack of helpfulness. The young people that work there seem terrified of getting in trouble. I once asked for tape to secure the edge of my package that had come undone and was told "we're not allowed to". I've asked about a AAA discount - the one the other stores always give - and been told "we can't do that". On my last visit, I purchased a mailing envelope that was marked $4, and was charged $5.50. The young woman said "well it says 5.50 in the register." I was telling her, yes, but look at the wall there. It is clearly marked $4 for that envelope. She agreed, but says she wasn't allowed to make any changes or discounts in the register. She kept looking back to see if the owner was watching her, and as I had already used the envelope, I begrudgingly paid the $5.50 and vowed "NEVER AGAIN"!! So, I won't be back. I know UPS are locally owned small businesses, but you have to do better than this to survive. Step up your service, please! But in the meantime, I'll frequent the UPS store on El Camino, as they are always kind, welcoming and helpful! read more

Reggie helped me out and was the best. Great customer service and so friendly and helpful. A standout experience at somewhere that isn't the most fun errand to run! read more

I ship from this store two to three times a week and I'm always taken care of at the highest level. Ajay is great, extremely helpful and always willing to go the extra mile for me as a customer. Daisy is an absolute delight. I'm always met with a smile and she provides amazing customer service for all my shipping needs. She goes above and beyond every time I'm at the store. Really grateful for her. If you're looking for a store with great people and amazing service. Look no further. You've found the spot. read more

The UPS store closer to me is my go to for quick copies. I can usually send in my print order online and it's ready in an hour even though the estimate always says much later that day or the next day. This UPS store however completely missed the mark. Thinking I was doing myself a favor I ordered them over a day in advance. Pick up estimate was later that day so when I arrived the following day and they weren't ready I was surprised. (Print order of about 20 sheets of paper) She told me to come back that afternoon, because they weren't ready. I asked how long it would take and exactly when I could come back. She then said I could email them to her and she would do them for me right then. Thankfully I had my laptop in the car with the files. However there isn't any Wifi and I had the most difficult time using my phone as a hotspot in the building. I asked if there was and easier way to do this after struggling and she said "try going outside". Finally I got the prints over to the store email and she printed them. She didn't ask how many of each design I ordered - I had to speak up when she was just printing one by default. She also didn't provide an envelope or anything to carry/protect them them. Four days later I got a notification that my order had been completed. I won't be back to this location for printing needs. read more

Super nice employees and very helpful and always friendly! I frequent this location and it never disappoints .

This is by far the worst and least helpful UPS I've ever been in. So much so that I never thought I would leave a review for a UPS store but I guess I'm just use to every other store I've ever used being helpful and polite and then after going to this one it was a shock at how petty and rude they were. I've returned many Amazon packages at other ups stores and if something wasn't taped correctly or needed something they every single time would help out no questions asked. This store in Encinitas will try and nickel and dime you for every little thing they can. I had a package recently that needed a strip of tape and they tried charging me for that here. It's just hilarious compared to all the other stores how poor the customer service is here. Will avoid this store any chance I can. Edit: reply to owner: Honestly the fees are the least of the worries, it was just odd being charged for minor things I've never experienced any other ups store do. But the worst problem here is by far the rudeness of the staff. I've dealt with two separate employees who were both short, seemingly annoyed, and offered little to no help with what I needed done. Huge lack of customer service experience it seems. read more

The place is a rip off, but more importantly the owner is not helpful, nice, or even informative when asking questions. The other staff that work for him seem great, but if he's working the counter you'll be in for a treat! read more

I had a significantly large package to take out of my car and asked if the person working the desk or someone else in the store could help me (the Avenida Encinas location has been incredibly helpful w/ items like this). The gentleman working the front told me to use a dolly. That doesn't help me get the package out of the car! I ended up trying to carry it myself until a kind stranger offered to help me. The guy at the the UPS store couldn't be bothered. read more

The UPS Store - Shipping Centers Near Me - Encinitas, California

Their scan prices are exorbitant! The lady who helped me was so unfriendly, and grabs my paperwork, does the scanning and then rings me up for $18!!!! Whatttt? That's insane. For like 18 black and white pages. A little warning would have been great since this pricing is completely bullshit. I might start my own scanning business now.. the ROI would be phenomenal. read more

I went to this store today for ink fingerprints as promoted on their website. I waited in line for ~10 minutes and requested INK FINGERPRINTS from one staff member. She saw the form I brought with me and advised me I would need to wait for the other staff member. After another ~5 minutes he was ready and I requested INK FINGERPRINTS from him. He looked at the form for a few minutes, reading all the fine print. Then he looked at my photo ID and made sure all the details matched those on the form. Then he had me sign & date the form while he witnessed. Then he happily informed me the store does not do ink fingerprints. I advised him the website clearly states they do, and he made me wait while he confirmed the website does clearly state they do. And then he refused again with a smile. They wasted enough time to prevent competent adults at some other business from getting the job done today, and I have to produce a new unsigned & undated copy of the form to sign & date in the presence of said competent adults elsewhere on some other day. BRAIN DEAD, FULL-BLOWN ILLITERATES WITH ZERO COMPREHENSION OF THEIR RESPONSIBILITIES. read more

Small UPS store is conveniently located on the corner of Coast Hwy and Encinitas Blvd. Plenty of parking. One sales clerk there today with four ppl in line and there were issue with the credit card processing machine with the customer before me. Overall, very pleased with service and zipped out quickly with a prepaid label package! Thank you! read more

Friendly and helpful!! Thank you for the extra touch and personal service. Location is a bit tricky bit the owners are great! read more

Terrible packing. I paid $500 of insurance to send a one Cubic foot statue to Florida. When the manager saw my request, he personally inspected the statue with me for any existing damage. When the statue arrived, it had a broken chip. Yet, no broken piece was found in the box. So, the statue was broke while it was being packaged and wrapped....not during shipping. When I went to file a claim, I missed the deadline by 10 days. Seems they allow 15 days to file a claim. I'll never ship anything from this store. You would think that people who claim to be professional shippers and packers could send a one cubic foot item in safe condition. The manager should be ashamed of himself. Lucky for him he has his little loophole to hide behind. read more

So happy with the service at this store. They are so customer driven and I really appreciated being greeted as I entered and acknowledged as I left the store. They went over and above to help me as I needed to send my package abroad and were so patient with me. You guys are amazing, thank you and you have gotten yourselves a loyal customer. read more