The staff here know me by name. They set you up in their computer system and every time you mail…read moresomething that needs tracking they save the address information. I send my neice's' and nephews' Christmas, birthday, graduation etc gifts from this locale and they ship it quickly and safely. Today I had to FedEx my tax documents to my accountant in New York and they had him on file from previous years so I did not have to fish in my purse for my eyeglasses to read his address in my iPhone contacts. Sweet!!!

Outstanding. I have had a mail box there for a few months now. These folks are unbelievable. On…read moretop of everything. Always attentive and friendly when I go to pick up my mail there. A pleasure to do business with.

I needed to get my fingerprints taken for my job, and this was open with my appointment being…read morehonored immediately! The staff was polite and friendly enough. This is my first time coming to this Postal Annex location, and will most definitely be returning!

From now on, this is my go to spot whenever I don't want to wait an hour or more in a line at the…read morepost office. This was the second time I went. The last time I went was when I sold a game console. My son wasn't using it anymore so I got rid of it. Someone from New York purchased it from me. Anyway...I had to mail some important documents the other day. I had to ship them overnight to Fort Worth. I don't know why I forgot about Postal Annex + but I did! After waiting a few minutes in line at the post office, I said forget this and left. I kid you not, the line was almost outside! That's not a good thing, especially during Covid-19! Large crowds are a big no no for me. Two ladies in line also cut in front of me! I was a bit upset over that so I just left before I got mega upset. It took a lot of self-restraint. Luckily I am a patient person. ;) Moving on... The lady who helped me at Postal Annex + was Adriana. She was really knowledgeable and nice. She answered all of my questions without hesitation. She was quick and efficient. I'd definitely come to Postal Annex + for any holiday shipping needs. They offer USPS, UPS and Fed Ex service. The least expensive service will be USPS. I ended up spending $33 to ship the documents overnight. It would've cost me over $50 with another service. No thanks! I will stick to $17 less. Did I mention they also sell cute holiday cards and masks? It was also pretty cool that Adriana already had my contact information in their system! Thumbs way up for Postal Annex +! Woo hoo! :)

I'm concerned with the lack of intentional care and knowledge seeking at this location presented…read moreearly on. I share that because I came in requesting information and assistance. There is a difference between simply not knowing and adequately trying to "follow-up" to find the answer or help in the best way possible vs. being dismissive with no sense of urgency and/or interest in being solution based. A customer actually had to intervene from another line to provide some information as she overheard the challenge. This was a random act of kindness after I was met with what I would describe as a rude demeanor from the manager. He came in upset, I tried to extend grace but after a few moments, he still didn't seem to be guest centered. There was an employee by the name of Tricey (T) that was very helpful in seeking out the answers in which she could. Her professionalism, energy and bubbly personality was engaging with every guest that came in, including a package handler. It's challenging to be met in a dismissive and not so kind way when seeking answers that may already come with a level of anxiety and/or confusion. Also, connecting to the Starbucks wi-fi isn't the strongest when trying to print and/or obtain documents. But if it's not public wi-fi in the establishment, understandable. When I asked, I was told to connect to the neighboring Starbucks. I remained patient, got the information I needed and thanked the 3 employees present. I was just discouraged mid-way through the visit.

if i could rate it zero stars i would the manager is rude and made me feel like an idiot and talked…read moreto me like a child when i just needed help with my first time shipping with them

Pete is the Grand Ambassador of all Postal Annexes in El Paso. The office was established 31 years…read moreago, way before the Postal Gold Rush. The service at this Postal Annex is really first class! You have the real feeling of a family home welcome and sense of community. They offer international shipping with DHL and Fedex as well as your traditional 3 days delivery in the US with UPS with a great smile. Pete is a legend in El Paso and a member of the EP Sheriffs Posse. The value they offer is always great, as their knowledge and dedication to customers is second to none.

we have used postal annex in our family for decades. I always look forward to having to mail…read moresomething so I can banter with the owners. such a great environment and always professional.

Love this little Postal Annex! I checked it out one day after learning the post office wasn't…read morecloseby and have been sold ever since! The main lady who works here is so kind and friendly!! Feels like the old days when a familiar face in your neighborhood store would make your day. This is my go-to spot for sending packages via USPS. Once I get the Amazon return system down, I can do that here too. All you do is email the label to them and they'll print for free. Packaging materials can be pricey (like any annex), so I just stop at Dollar Tree, a couple of doors down to purchase the packing materials I need before mailing here. I'll be back and I'm glad they're here! The store is clean and always smells great too!

Convenient, but I recommend not asking for assistance from the woman behind the counter.read more

No issues here. It is a quiet location, it's not crowded and the customer service is so much better…read morethan any post office here in El Paso. It's a one stop shop. I'll be back for all my printing needs especially if I have a package to mail off.

How many times have you ever found that you needed to mail or ship an item ASAP, but, dang it, the…read morepost office is closed and the 24-hour automatic agent is not working either? Unfortunately, this happens to me all too often. Fortunately, Postal Annex at Montwood & Yarbrough is open for business longer than USPS. I have always found the personnel extremely friendly/professional and ready to help--once I'm at the front of the line! This fine service certainly gets my enthusiastic/coveted "iWheel of Approval!"

Very fast work! Clean place kind young people. Very easy…read moreto access from Eastlake blvd. And enough parking area around.

I drop off packages for ebay weekly and they are always courteous and help me to scan all of the…read morepackages quickly.

Went to take my daughters passport pics only to find out they were not taken properly. A month and…read morea half later the passport dept return a letter stating the chin to bottom of pic and top half aren't the distance required. Should've know the wo KY picture setup was sketchy. Don't go here. Should have gone to walgreens where I've gotten mine and husband's.

Visited this location to get my passport picture taken and to mail my application. Staff was great,…read morethe lady who took care of me ensured she took a proper picture for my passport. I am well aware that I am not photogenic, nevertheless, she kept taking photos to ensure she captured a good one! Staff is very, very attentive to their customers needs. There was a time when the store became busy, and both of the employees ensured with each customer that they would help them as soon as possible. Great customer service! Thus, overall, the store is small, but you'll find everything you need there. In addition, it was very clean and organized! Staff is fantastic, very attentive to their customers. Definitely recommend this place and will continue to come here!