I had an envelope accidentally mis-sorted into my PO box, and when I stopped in to drop off some…read moreFedEx envelopes, I asked if I could just place it back in the mail to be re-sorted and delivered correctly. I was told that because of the carrier it originated from, it couldn't simply be dropped back in for re-delivery. That's when Sunny stepped in. Even though it wasn't something they typically handle, Sunny offered to help by creating a new label and getting it back into the system to make sure it reached the right recipient. It appeared to be something urgent for a law firm, so that extra effort really meant a lot. I truly appreciate those small acts of kindness especially when you're unfamiliar with the process. Sunny went above and beyond, and it's a great reminder of why we should continue supporting small businesses like this.

Blessings I truly…read morelove the service here. I have had nothing but the best. All employees are always on one accord with great hospitality a long with customer satisfaction. The owner Sunny Kalanke has always made sure, l left with a smile. Why? Because, he makes sure as his customer you'll feel the red carpet experience like it's been rolled out. His loyalty is too his customer. So, therefore this store deserves 5 plus stars...thank you

Mike looked after me, he was very helpful, I am very pleased with the service…read more Beverly

Absolutely phenomenal experience at the FedEx Office on Vista Way (at El Camino Real)!…read moreI came in to help my elderly neighbor shred a massive amount of old documents -- we're talking 159 lbs of paper! I wasn't sure how this was going to work, but the assistant manager was incredibly kind, patient, and accommodating from the moment we walked in. He let me take all the time I needed to sort and prep everything, never rushed us, and even checked in to make sure we were doing okay. His positive attitude made what could have been a stressful chore feel easy and almost fun. This guy went so far above and beyond that I honestly can't thank him enough. Everyone working there was friendly, but the assistant manager truly made the visit exceptional. If you need printing, shipping, shredding, or anything else, this is the location to go to -- great people who actually care. Highly recommend!

I'm a regular customer here because the staff is always professional and attentive. The prices are…read morealso excellent. I recently came in to have a package sent out of state. The process could not have gone more smoothly. Thank you for your dedication and hard work.

I waited in a long line but I received great customer service from Jackie I think. She thanked me…read morefor waiting and helped me with a big smile which made me feel better about the long wait. She didn't rush me at all which I appreciate. She stayed in the moment not trying to get rid of me to help the next customer. I really appreciate that!

very helpful and efficient staff. i will use their services again the next time i need to ship a…read morepackage.

Staff is pleasant and efficient, and doesn't waste your time…read more They will charge for tape if you don't have your boxes taped correctly. This includes Amazon returns.

Very friendly environment. Attendants are very helpful I…read morehighly recommend this venue for service

My comment was deleted for some reason, so I am posting again. Service here is bad, the customer…read moreservice is terribly rude and amateurish. The young guy who "opens" in the morning is always late, has very poor communication skills and is rude to customers, including myself; barely has a clue on how to put a whole sentence together or greet people, and always says "huh"? instead of "excuse me". Some basic course in etiquette and customer service might do this business a whole lot of good, and it wouldn't be a bad idea to open during the posted business hours instead of 15-20 or 30 minutes later, which has happened on three occasions now. Will no longer use

This was my first time visiting this USPS location, and I was genuinely shocked by how I was…read moretreated. I politely asked for assistance, and instead of being helped, the employee was extremely rude and hostile. While I was trying to find information, she harassed me, spoke to me aggressively, and acted as though I was an inconvenience simply for being present. To make matters worse, she got on her cell phone and was cursing and speaking negatively about the customers that she encounters, which was completely unprofessional and made me feel uncomfortable. At one point, she told me I needed to "hurry up" because "you have literally 5 minutes before I go to lunch," as if her schedule mattered more than providing basic customer service. I asked for her name, and she said it was Michelle, but by that point her behavior had made me feel so uneasy that I couldn't trust her with my package--or even trust that she was being truthful. I took a photo and informed her that I did not feel comfortable mailing my package there and would be taking my business elsewhere. She didn't stop there she continued to harass me until I was outside the building. No customer should be treated this way, especially when they are being polite and asking for help. This experience was disrespectful, unprofessional, and completely unacceptable for a federal service facility. I will never return to this location, and I strongly caution others unless serious changes are made.

Jessica is awesome. I was in five minutes. This location is a hidden gem and I will be going backread more

Joey is the town staple, knows the business in and out, great guy, we all know him. He once helped…read moreme mail a huge metal statue to a museum in Texas and they were precise with the directions, he's awesome, we love you Joey

Outstanding service. I setup a mailbox in less than 10 minutes. Love that I have access 24/7. Good…read morelocation. I love a place where they know you by name. Nice touch! Friendly.